I've not been to a panera bread in a long time. The food is the same as it's always been with one exception. The sandwiches are a lot smaller than they used to be. That's not a big deal to me. I'm not a big eater anyway. The food was pretty tasty. I had the Asiago steak and my mom had the chicken and rice soup. We were both happy. The people working seemed like they didn't want to be there. I get it. No one likes to work, but when you're working you at least have to put on airs that you're happy. read more

I guess the rising inflation rate has reached Panera Bread as well..my steak sandwich was more like a bread sandwich, so I would suggest getting a soup with some protein to compliment this pick two meal. As for the creamy tomato soup..maybe ask them to run it through the microwave once more to make sure it gets to room temperature. read more

Love the food at Panera Bread. Today I had the Napa Almond Chicken Salad Sandwich. Awesome. But I don't eat here very often because of the prices are high. I'm not a big fan of the design of the tables and the seating arrangement. Food B Staff B Location B Decor C read more

I can't honestly say, for what a pick 2 and a drink cost me, I can add $4 bucks and eat at Texas Roadhouse and be much more satisfied. I am disgusted with their prices and it's high brow attitude the company has. I have eaten my last at any PB! read more

I've been coming to this Panera location for years and have never received anything other than exceptional service. The staff are incredibly friendly, efficient, and hard working and the food is always on point. Would definitely recommend this location if you're looking for a fast, well prepared meal that feels so much healthier than fast food. Their app is very easy to use as well and if I order online my food is always ready by the time I get here and I'm only coming from 5 minutes away! read more

Given that the food at Panera is pretty consistently good and consistently priced, no surprises there. I've never really had a bad meal there--I know what I like. Two days ago though, I ordered a hot panini and in the middle, tomatoes were still ice cold. Not pleasant. The layout of this place isn't my favorite--the seating arrangement is a bit weird. With all of the Paneras I've visited, I wonder how poorly the employees are treated because people never seem happy there. I had an adorable cashier last time I was there, and I was actually shocked, in a good way, but still surprised to interact with an employee who isn't miserable. I thanked the guys who made my food, and they definitely heard me but were too engrossed in their loud conversation about a party the night before to acknowledge and offer a "you're welcome." I'll go back to Panera because I like the food every time, minus this tiny error. But I'll never expect anything but sub par service. read more

Wife ordered soup and it was served cold. Took it up to the kitchen to ask them to heat it up they told me to do it myself at the serve yourself microwave. Classy! My $7 panini was served on the microwave tray they had heated it up in and was still cold on the inside. Didn't bother to take that back as I knew the drill. Not expecting much out of a Panera but jeez. Will take my money elsewhere from now on. read more

I haven't been a fan of Panera bread until I went to another location for breakfast near to work I have fallen in love with the bacon egg and cheese ciabatta but that is about it. Went here one evening and ordered a sandwich chips and drink that cost more then some good meals elsewhere. The atmosphere was like a typical fast food place apart from the color and lighting. The others I have been to have a very special feel and atmosphere to them The service and friendliness at pretty much all of them are not up to the best. But I found that is the same with most in the area I will eat here and others again but only if I am very hungry and don't want to go to the many food plces around. read more

Don't stop in for lunch if you are expecting prompt and accurate delivery. If you enjoy watching confused and disorganized staff this is the place for you! read more

Not a bad place to grab a quick bite for lunch, but food is not terribly creative and is also somewhat pricey. Panera Bread is a chain, so the menu items are all pretty uniform from one location to the next. For example, soups choices include chicken noodle, broccoli cheddar, french onion, etc. I have ordered the Mediterranean veggie sandwich several times, especially since there are very few vegetarian items offered on the menu. The bread is soft and the sandwich is tasty, although it lacks some finesse, because the veggies are usually cut very thick and chunky, and all of the filling/toppings are piled only in the center of the bread instead of spread evenly throughout the sandwich (pet peeve). The soups are fine, and the baked treats are pretty good. Even when I don't order a drink but my husband does, you'll end up paying nearly $20 for lunch, and that's even if you order the "specials" that they're offering that day. Bottom line is, we don't have a burning desire to eat here, but if we are in the area and need to eat quickly, it's an acceptable option. read more

After our scholarly review of the Panera bread we determined that the food was decent the service it was exemplary and the pastries were lacking. To start off with the food was very good my Tuscan sandwich with avocado was very well prepared and I enjoyed it enjoy many things about it secondly the service is very nice they brought the food to us so it is very helpful and good but the lady was slow ordering in front of us which really slow down our productivity of our meal the pastries are extremely lucky I'm not sure what you had that new Siri call macaroons are they don't look like macaroons and there's some sort of cinnamon cake a little goes to days old so I think it is improve on that OK thank you **done with voice typing so sorry for lack of punctuation** read more

Well well well ...looks like this Panera has gotten a lot better in the past year. I don't know if something changed with the management or what but it seems to be better now. It was never real bad before just was ok. I usually get the tomato and mozzarella ciabatta... It was cooked good this time, thicker and not burnt or sloppy, just right. As far as flavor goes- not sure if it's worth the 700 calories.... The service was fantastic. I was greeted as soon as I walked in the door- I almost blushed. I felt like the next contestant on a game show..haha. People just seemed like they appreciated their job. Soap box- I hate going to places where staff acts like their job is the worst thing ever- be happy you can work. Off soap box... Anyway- I am always a critic about soda machines (most places its always too syrupy or too much carbon) well, Panera's Pepsi tasted better than it does out of the bottle. Perfect balance. I wish they would give The Loop some damn advice on how to work the lines on a soda machine.. Anyway Panera is overpriced but tasty and if you want a good salad - they have delicious ones. read more

Great tasting turkey chili, very general portions and great service. One of the best Panera's we have been!

Went here tonight to get a drink at about 8:30. when we entered, person behind counter went into back and never came back out. Other employee walked by but gave no indication that we would be helped. After waiting a good ten minutes, we decided it wasn't worth it. Everyone just seemed like they wanted to go home even with a good half hour left before close. Very disappointed. read more

This panera has really stepped it up. I love the new kiosks, and they are right there to help if needed. They give you a free cookie just for using it. The managers jump right in to help during busy times and seen to truly care what you think about the food. A lot of personal attention for a chain in a busy shopping center. read more

I have to compliment this branch of Panera on its excellent management. The staff is so friendly and helpful; it makes choosing this branch a favorite. The "pick-two" is reasonable in price and calories, and having an apple instead of chips is a great idea. Today an entire college soccer team came in, and the staff directed the other patrons to a separate register for efficiency--brilliant and thoughtful. read more

I am a fan of Panera bread, but not this location. I've been there 3 times recently and I have had tummy issues each time. I have also ordered a Chicken Caesar sandwich to go with no onions twice. Each time they have given me tons of onions. The staff is also not 100% kind. If my husband and I decide to have Panera, we will go to the Southpoint location. read more

Warning: thoroughly check your Rapid Pickup order at this place. Mine was fairly simple two salads with chicken and a pecan braid. I got no pecan braid, no chicken on one salad and, to top it off, three knives and a single fork. This location is notorious for poor order quality but when the line manager told me it was ready to go, I foolishly trusted that person. My mistake. Buyer beware at this location. read more

I've been to many Panera's, but this is by far my favorite. First experience at this one and I will be coming back. Outdoor seating is nice and so is the kiosk for fast lane service.... but Keith made it the top of the list. He is kind and greets you with a smile. You can tell he genuinely wants to make your day better! Don't let this guy go!!!! read more

Poor management, poor quality. Submitted an online order valued at over $90 at 11:14 with an estimated delivery time of 12:14-12:31. Did not receive a call to notify me of delays until after 12:30. When I called to speak with the manager to determine where the food was or discuss the issue, I was informed that they would not speak to me because they were too busy. Additionally, the attention to quality assurance is an ongoing problem. 8 out of 10 times delivery or rapid pick up orders are incorrect. read more

The soups, salads and sandwiches are all great; the coffee better than the high-price place (that shall remain nameless) and the courtesy and helpfulness of the staff is a great example of why this business thrives. Several of us meet here after church on Sunday and it is a stop whenever I am in town for a meeting to tank up. read more

I enjoy Panera Bread, it's an easy go-to eatery when you are too lazy to make lunch. This location is just as it is, a Panera Bread. The food is what you'd expect, and it's tastes fine to me. The service could be better - both times I've gone, the staff member got frustrated that I didn't know right away what I wanted. It's not my fault Panera Bread never has the meal descriptions on their menu board! Also when the plates were ready for pick up, the staff wasn't that friendly and were pretty short with me when I asked where the silverware was. Maybe they were having a bad day, twice - who knows... read more

The food here is good, too expensive for the quality, but it's good. But it's a great place to get homework done if you're in the the long haul. Not only can you get coffee and pastries, you can get lunch and dinner! You don't have to move all day. Plus! You can snack on the free samples of bread when you get board. My only gripe is that outlets are not available in all corners of the store. And if you're there during lunch, you get booted off the internet after 30 mins because they don't want people camping there during peak hours. read more

Great place, typical Panera joint. Liked the fact that one of the employees came by to take my tray. Saved me the trip to the trashcan.

We love Panera's salads and so go here often (like, 3+ times/month often). The food is good, the same as any other in the chain, but sometimes the service is a little lax. We've gotten the wrong order once or twice, and have had to correct them to include something that should've been included countless times. And don't ever do a phone in order. I've tried calling ahead to place an order for pickup, and every time I've done it, it's been wrong (usually not made at all, or made and given to another customer). We go because it's close to our house and we like the food for a cheap pickup dinner, but the staff experience leaves a lot to be desired. read more

Can't go wrong with this place. Always fresh bread and good deli selection. My youngest one kept steeling my mac and cheese. The coffee was made well and not overpowering with sugar. read more

Great customer service. I ordered the incorrect sandwich, Keith took care of my request without any objections. Thanks Keith from great service DT read more

Best Panera I've ever been to because of the staff. I actually look forward to seeing them in the mornings, and they are all ALWAYS friendly and helpful. They truly go above and beyond any expectations. Aside from these amazing people, the coffee and bagels are always hot and fresh. I never wait long for food even when they're busy. Panera also has a wonderful, free rewards system where you earn free items (coffee, salad, bakery items, etc.). This Panera should always be your number one choice whether you're stopping in for lunch, working on a paper, or meeting with someone!! read more

Stopped in for a quick bite. Quick service. Manager went above and beyond to make a fruit cup. Staff was outstanding. Really like the new table delivery. Awesome lunch. Thanks Panera!!! read more

Our family eats at Panera frequently and it is in our regular rotation when we are looking for a healthier choice. I like their Thai Chicken Salad and the Cuban panni are my personal favorites and the kids like the ceasar salads along with the grilled cheese. When you have extra calories to burn, be sure that get something from the pastry choices. Not healthy, but delicious nonetheless. read more

Ate here today with my parents. My 1/2 sandwich and soup were good, as was Dad's. Mom ordered the Southwest Chicken sandwich....it was packed with veggies and three little pieces of chicken! Each piece about the size of my little finger. Disappointing for her! Actually ate there Tuesday, May 27 th read more

I just got food poisoning from eating the chipotle chicken sandwich last night. The worst night I've had in years.

Ohhhh, Panera...how I love your cheap broccoli cheddar soup in a bread bowl! A great rainy day meal.

This is a nice Panera but I found the parking congested and the dining area was tough to walk around in as well.

This is the worst Panera I've ever been to. I keep thinking it would get better, but it never does, so I won't ever be going back. This last time the place was filthy, the trash was overflowing from the container, and there were no towels in the bathroom. My sandwich was really bad, and the unsweet tea tasted like they forgot to wash out the container from whatever was in there before. I drink tea all the time, and you really can't screw up plain black tea. Yet somehow theirs always tastes terrible. I've been here before when I've ordered chicken noodle soup and there is hardly any chicken or any noodles in it... almost all just broth. I guess its just that they can't get any good employees. Do yourself a favor and go someplace else. There are much better places nearby. read more

I love panera the food is tasty and served fast. I had the chicken almond salad with grapes on wheat bread and it was delish

I love the consistency of this place. The pastries and coffee never fail, and the staff is incredibly friendly! Keith in particular has made many a dreary morning enjoyable and bright. read more

Had a great experience here, I ordered a sandwich that I thought was toasted (probably my mistake), and when I asked the kitchen staff to toast it, they remade the sandwich completely for me. I was impressed that they made no issue about it, but cheerfully and specifically asked me how I would like the sandwich made - and it turned out great! That said, the dining area was a bit messy, hard to find a table without crumbs. Nonetheless, I'd recommend it as a good option in the area, a good Panera experience. read more

I used to love Panaras, until I began to get sick on their food...I think its something in their bread or soups as I consistently became ill after eating their bagels, breads, and soups..stomach aches, nausea, dizzy. Got tested for gluten sensitivity and that came out negative, so its something else in their food, maybe msg or "hidden" msg in form of autolyzed yeast or some other flavor enhancer? I stopped going for over a year, then tried again yesterday , cup of cream of chicken with rice and french bread chunk. tasted great but did not finish as began to feel "off"...had same symptoms occur, but not as intense since didn't have as much. then I went online and saw across the country there seems to be an issue, especially with their creamed soups and breads. so not going back, despite convenience. bty, I was shocked at price..it is also now overpriced. read more

Stopped by Panera Bread (Witherspoon Drive, Durham) for lunch and a dozen take home bagels; seems simple enough. The order of bagels was absolutely clear as far as the receipt description for bagel selection. When I got home the selection was major wrong. I had stopped by the local wine shop prior to lunch and had a bottle of wine in my car. My wife said it should be alright even though it was a hot day because normally it doesn't take long to eat lunch at Panera. After placing the order I waited 20 minutes before going to the counter to see how much longer it would be. The big mouth guy behind the counter was abusive and never did answer my question. Last time for Panera for me; they need to get some decent help in there; people that can fill a simple order and courteous people that can give you an answer without name calling. read more