I placed an order online for two breakfast sandwiches. They were not the same sandwich. It was at the beginning of the morning on Saturday with an hour pickup time. It was delayed being made and caused us to get on the road late. Opened up the bag and the sandwiches weren't what I ordered. How difficult is it to make 2 breakfast sandwiches and get the order correct ? I visit family in Decatur for holidays. I won't come here again. Panera, do better and put a quality check in place for orders. And, quit asking for tips on takeout orders. read more

I can eat anytime here. Love their items. Those are fresh, organic and tasty. You can order through the kiosk or counter. You could earn points. The service is fast. Sitting environment is great. Free WiFi. Love this place. read more

Panera Bread - Strawberry chicken salad - Sandwiches Near Me - Decatur, Illinois

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I don't believe so much money people spend at this Panera restaurants I'm here in Decatur IL next to Walmart and decided to have breakfast at Panera obviously the place is empty and the workers talking about last night it's ok we humans - then I ordered a bagel sandwich with avocado and and eggs and it's nasty the avocado was not green it was dar, honestly I think the CEO needs to pay more attention to quality of food serving to customers I rather go to IHOP for the money I spend $11 and some change and this is what I get?? Look at pics do you think it's worth it ? -NOT AT ALL! read more

Panera Bread - Bagel chicken egg cheese avocado sandwich ------------ NO GOOD - Sandwiches Near Me - Decatur, Illinois

Love the food but it NEVER fails, if I pick up an order and there are five of us, they ALWAYS leave something out. I didn't have time to check the order before I left and they left my three year olds pizza out of my order. So living about 15-20 minutes away I didn't want to run all the way back up there. They usually try to short me on chips or bread (meaning leave it out all together). So needless to say my three year old was upset! read more

Food delivery is usually good. We didn't get any of the bakery / baguettes with last order. Tried calling, not answer. Descent store, just hope they can get the little things figured out. Not a big deal, but if we pay for something, we should get it. read more

Just passing through and I wanted something more nutritious than fast food so we opted for Panera. What a disappointment. For the price, I would like a better experience. I chose a cubano sandwich, having never tried it at Panera before, what a mistake. Bread and butter pickles. Lumps of unseasoned pork that tasted gamey. Just feels like a waste. It will make me question whether to eat Panera in the future. read more

Panera Bread - Cuban sandwich. As it was served. - Sandwiches Near Me - Decatur, Illinois

I go here often and appreciate that it is usually clean and well organized. Food is delicious and service is great. But there are some people that shouldn't work the register. Management please take note. Follow up: I stopped by for a breakfast wrap the next morning and mentioned how long I had waited in line the night before. They apologized, said due to people off sick they had to put a newbie on register for a bit. Then they comped my breakfast! Really my favorite Panera! I'm on the go a lot and this is one place to get a healthy meal on the run. read more

I love Panera but this location has issues every time I have come to sit down and eat no problems. Both times I have gotten food to go not been happy at all. The first time not a huge deal but no cheese or pecans on my salad. Second time, even worse my salad was missing almost everything and the size portion was so much smaller than it was supposed to be. I tried calling several times but could never get anyone on the phone. I also didn't receive my sides for two meals I ordered no baguette or apple. Make sure to check your food if you get it to go. read more

Panera Bread - My pathetic salad - Sandwiches Near Me - Decatur, Illinois

I ordered two bowls of chicken noodle soup but the bowls were filled with mostly broth and very little to none of noodles, chicken and veggies. read more

The lady behind the counter was not very knowledgeable about what they have. I don't usually order their coffee drinks but I was going to today. I asked her what the Madagascar vanilla latte was and she wasn't sure. I asked if they had a hot chocolate coffee similar to Starbucks cafe mocha and her answer was confusing so I was going to choose water. Asked for the cinnamon crunch bagel with the hazelnut cream cheese. They don't sell hazelnut cream cheese anymore. I just opted not to order anything. read more

Dirtiest panera ever. Crap all over the floor, utensils had food on them, not a single clean table. Went at 2pm which is plenty after a lunch rush. Disgusting. read more

My favorite restaurant. Good coffee, good bagels, good service, excellent salads, delicious sandwiches. Convenient location.

My first visit to this location, passing though. I stopped for an iced tea and decided to get a crunch bagel for the ride. The gentleman behind the counter was very friendly. I paid and got my order, went back to get my tea and wanted to make sure I had cream cheese in my bag. Nope. No cream cheese or spread as Panera calls it. Asked for cream cheese and that's exactly what I got. I have always receive spread from Panera, so I'm not sure if this location was out of spread or just gave me cream cheese because that is what I asked for. Very disappointing as the spread is the best on my favorite bagel. So needless to say as I was about 12 miles down the road already I was disappointed in my find inside that bag. read more

Never received my online order, place is going down south pretty much like the rest of Decatur. Don't go there and save some money

Even though Business hours posted on the door says that they close Monday - Saturday at 9pm they're close on a Friday night at 8:30pm . That's unheard of, horrible decision for a well known food chain read more

Very fast very polite overall is just a good restaurant I would definitely recommend clean bathroom and everything you can think of good food read more

I like to eat healthy. Panera offers more options for healthy eating. A little price but 2 thumbs up.

Stopped in for food and waited in line behind one person. After he ordered, the cashier left the station and I stood waiting. About six minutes went by and no-one spoke with me about the wait. When an employee walked by, I asked if I could put an order in soon. This obviously pissed her off because the response was a bitter expanation of why no-one was able to help me. One employee called off, one on break and another was making coffee so I would have to wait until someone was available. Simply letting me know that it would be a bit would have sufficed. Better luck with your visit. read more

I have visited several Panera Bread Restaurants over the years. This location is the cleanest, friendliest and most efficiently managed. The staff is efficient and helpful. The management has their act together and that reflects in the staff! Too bad the same training could not be taught in California. Keep up the mega five stars Decatur Panera! Job well done. read more

I get the you pick two (asiago steak), but every time I go, I wonder why because you get a cup of bland soup and a smaller than half of a sandwich size portion for $12. It's gone up in price for less quality food. I at least appreciate it's healthier than the average fast food chain, but it's also twice the price. read more

An elite yelp friend once told me that it's OK to review a general franchise store (her example was Starbucks) if that specific location has special meaning to you. And this is exactly what this Panera store does for me. During my month long business trip to Decatur, I spent many hours dining and working (when the factory that I was visiting had planned power outage). This is the place that I came when I needed a good fix of delicious salads and soup combo. Also want to point out that they have this awesome deal of 99 cents pastry when you order a meal with drinks. Thank you Panera for helping me survive the town of Decatur. read more

All day old bread for the price of fresh! Went in at 2:00 to buy a loaf of rye. They had some on a baker's rack, but "those were for tomorrow." They wouldn't sell it to me, even though I and the bread were there today. What a stupid policy! Get better bread from Wildflour. read more

Panera is a great place in Decatur to enjoy any meal. Their website offers all nutritional information that you can customize which is helpful to dieters and picky eaters alike. read more

Not much is better than the you pick two with a frontega and broccoli cheddar soup! I can say that I love pretty much everything that they sell. I used to work there so I can say that I have tasted pretty much everything that they have on their menu! The place is always super clean...trust me I know! :) read more

One of the few places in Decatur that you can get good clean food that's not sopping wet with grease. Panera has wholesome food. Nice calm, tastefully styled atmosphere...except when it's FOOD RUSH time (I.e., Sunday, after church, lunch time) and the place turns into a mad house. Everything, generally, is real good unless it's some off the wall promo dish. Love the turkey chili. Bathroom is nasty dirty...lots of traffic, little to no maintenance cleanup. read more

For the love of God, please upgrade your dishwasher. Three out of the last four times I have been to this Panera I have had to request new silverware because it's real dirty- bits of food, sticky, etc. The staff is always real sweet about it and I love Panera so I have been going back. But it's super off-putting. Other than that, good food and fast service. Even with a line, they get through customers quickly. Management and staff are great. Just a get a new dishwasher or evaluate how you're loading. read more

Man I wish there was one by my house, as a otr trucker I get to go to alot of places. This is one of my favorites, I had the soup and sandwich. The roastbeef was great and the broccoli and cheese soup was savory. Place never disappoints enjoy it read more

Picked up a Thai chicken salad t have for lunch the next day. Very tasty, and well packed. Good restaurant. Pretty consistent from state to state. read more

Went to support my local Panera today to find the opposite of a Covid-19 friendly environment. The manager or owner with dark hair and a short haircut came up to me to social distance me and placed me directly in the middle of the entrance/exit. There is only one way in and out. These geniuses purchased cashless terminals to implement social distancing that were stationary with monitors (POS) terminals distanced only 1.5 feet apart. So, every other POS was closed and 2 kiosks were able to be used since the design makes zero sense. Without an employee helping direct or guide customers with menu questions and tech support on the fly a confusing atmosphere entrenched the lobby of Panera. Rather than focusing on why the manager had a line nearly out the door he confronted me who only moved out of the way of the only door, off the "sticker on the floor" showing me where to stand, to avoid endangering my own health. I was fully masked and compliant despite the lack of signs or notifications on how they wanted to help the customer experience remain in tact. This employee nearly forced me physically towards the door to stand on the corporate sticker that design wise makes the least amount of sense in an effort to protect community members. The lines for the kiosk could of been directed in a different way and rather than listen to my opinion about my own personal health and wellness concerns he flashed an, "okay" hand symbol near my face disregarding my concerns and ensuring that I was in the most dangerous spot for me to stand while waiting to order food. I understand differences in service due to a pandemic. I do not however want to stand for disrespect delivered towards me and the unprofessionalism displayed by this seemingly higher ranking and veteran employee who represents the Panera Bread Company. I'm from St. Louis and supported this franchise since it was a small corner coffee shop downtown. I will not however be visiting this location again. read more

They took out three registers and now everybody has to order at the bakery. The line is always out the door and you have to wait in line for 10 minutes just to order. Last time I went the manager was screaming at everybody and telling people that they should go get drinks at the gas station because it's much cheaper. Panera used to be a nice place to go eat but recently it's just trashy. read more

Panera is my fave restaurant! I love everything about them (okay, maybe the prices could be a little lower), but other than the prices, I LOVE IT! Their bread is amazing, their service is fast and friendly. I recommend the bread bowl with the cheese and broccoli soup! YUM! Their hot chocolate is my favorite hot chocolate from any restaurant, save the cup I had in Paris. Absolutely a winner! :) read more

i love panera bread, but this one just did not meet my expectations. i only come to decatur when visiting family and every time i come im always less impressed, the last time i visited a week or so ago i found paper in my soup and my silverware was dirty !! how gross!! would only reccomend for bagels, and pastries other than that i would stay away:( side note, but i felt very sick after eating there,not blaming panera because so many other things could cause this, but i wonder if it may have caused it. read more

Panera is exactly what Decatur needs more of. Wholesome , clean food. I enjoy every meal i have from Panera every time i go, although it can get crowded at times it is worth the wait. The only downfall is the lay out of the registers the waiting line is dysfunctional because it can crown the exit. I love the feature of ordering online and picking up in store. Basically it goes like this 1st you order online , pay online, walk in , grab your bag in the designated spot and walk out. read more

total rip-off. ill never step foot in there again. food sucks. i got the 6$ grilled cheese and it was tough and dry. no butter on a grilled cheese sandwich ?!?! WTF ? the soup sucked too. its brought in on a truck and reheated. read more

Had one bad experience but the manager took care of it immediately. Been going here for years and the food never gets old!

I have used their Rapid Pick up twice in the last couple of weeks. Each time the order was not correct. Of course you are suppose to contact the manager, but when you pick up your order on the run, who has time to go back and complain. Each time the order was not correct. I asked for no tomatoes and no onions. Each time both were included. The last time there was no pickle with my order. I think they'd better get their act together or loose a lot of Rapid Pick up orders. read more