Terrible service, they didn't have what I wanted so they took my money for what I asked for and gave me a bag with a plain bagel. The plain bagel is $10 cheaper than what I originally ordered. When I went back as I literally should've, they were extremely rude and offered me $6 in store credits. Still less than what I paid and unhelpful due to the fact that I will not be eating here again. You would maybe expect this type of confused, unprofessional service from teenagers but a restaurant full of adults? Absolutely not. I finally called the panera guest service line and got $10 in store credit. Hopefully my husband or kids want to use it because I will not be giving any more money to this unfortunate excuse for a restaurant. Let's also talk about the fact that at 10:30 they throw away and waste all their breakfast items instead of just not making any more and selling out what's remaining. I'm disgusted and I never expected this type of service from panera. Some companies just lose their morals somewhere down the line. read more

We ordered 3 salads they all were half full and one was missing the BBQ chicken. We asked for them to be filled up a bit more and when we got home all 3 did not have any dressing and the chicken was completely frozen. Sadly you can't attach a video here but here is a picture. read more

Panera Bread - Frozen chicken - Sandwiches Near Me - Concord, North Carolina

A little frustrated as we came in for breakfast today and as they are serving my daughter and my food, they did not have my husbands sandwich because they didn't have the correct bagel. So my daughter and I had to eat while they fixed my husband's food. The young man that delivered our food had no idea what type of bagel will come with his sandwich. He also delivered the wrong sandwich to my mother in her meal and proceeded to take it back to the kitchen instead of tossing it after my mother had touched it. I felt it was going to be delivered to another table. The only grace of this visit was the manager on duty brought a card over to bring us back. Panera I know you can do better than this. Hope next time I'm in I will receive the excellent service Panera's is known for. read more

I haven't been to Panera in a while and I remembered this morning why that is. I ordered a couple things online for purchase the next morning with the expectation it would be ready when I arrived. I arrived at the location a little early, and the employee told me that they ran out of the spinach and bacon soufflé. I told them I ordered the previous day and they informed me that they do not see the order until 10 minutes before it is supposed to be ready. No apologies, they just gave me the option to either wait 10 minutes for it to be ready or I could choose another soufflé. I opted to wait and 20 minutes later I received the soufflé. The food was ok, about what was expected, however based on the customer service and the overall frustration of my visit, I doubt I will go back. read more

I love Panera but my server could not figure out what was wrong with my grilled cheese. read more

Panera Bread - For some reason my server did not see anything wrong with this grilled cheese. ‍ - Sandwiches Near Me - Concord, North Carolina

THE WORST PANERA I HAVE EVER BEEN TO!!!! They brought out our food 30 mins after ordering and there was no one here. I love Panera and eat at the various locations all the time. But not this one. When our order was finally brought out there was no dressing on my salad. Then it took them 5 mins to get that. After all that I came back to my plate to realize that the sprouted grain role was stale. I then told the manager and she laughed and said it wasn't stale, "it's probably just over proved". She didn't even offer to get me something else. Super disappointing. Honestly wish I would have never paid for that meal in the first place and would have been at least offered a refund. I would give it 0 if I could. read more

Despite the fact this is chain restaurant, they seem to have poor management of stock. Several Sunday's ago I came at 10:00 only to find they were completely out of bagels. Of course and bakery should have that kind of stock on one of the busiest days of the week. Poor management. Recently l, was In the location were manager was chastising an employee in plain view of the customers. He didn't succeed in correcting the mistake, he only made the organization look bad. His tone was very condescending. L I ordered a toasted bagel which when it arrived was not toasted. I asked for it to be toasted and when the MOD came back, he said he didn't like my attitude. Again this is a reflection of site management and their inability to manage, correct errors, stock appropriately or deal with the public. read more

Let me preface by saying I love Panera food! It's literally in my Top 5 places for quick, healthy, options. However, today was a mess at this location. Their location is in a prime spot and always very busy. I come in on a Saturday afternoon a little before 2pm. The line was short only about 2 people in front of me. However the person at the register had multiple questions. Now by this time I had at least 2 new people behind me. The poor lady at the register was by herself. Why was that when I finally got to the register she actually got some help. I love Panera Bread and normally service is good. But i would to go to other Charlotte locations for better service. read more

Wish I could give this zero stars. First off, I love Panera bread, and go quite often to my locations here in Los Angeles. With that in mind, I called the Concord Mills location, as I wanted to ask some questions about a holiday order I wanted to place for a client that is near their location. I know this can be done online, but I had specific questions. I tried multiple times last week, no answer. SEVEN calls this morning..the phone rings about 10 times, and then it disconnects you. No, it was not during the busy time (I avoided lunch and dinner rush). Ridiculous, and a total waste of my time. So I gave up and contacted another place locally. The phone rang twice. I got a human being who answered and took care of my order in minutes. This has nothing to do with Panera Bread as a company, but this is nonsense. You folks should be embarrassed. read more

I recently visited this Panera Bread and it definitely was a experience none the less. I ordered a bakers dozen sliced. The employee who helped my husband and I was very kind and helpful. As we were waiting for our bagels to be done, we heard a scream and heavy breathing. The employee had an accident with the bagel slicer, bless her heart. She went to the back and the other employees finished our order but continued to use the bagel slicer that she had cut herself on. Personally, I think that is very unsanitary and I was upset by this. We asked for new bagels and they were fine with doing so. read more

Worst Panera experience ever. I couldn't even eat my food. Unfortunately I picked it up on my way home and don't live in that area. As you can see my grilled cheese is burnt and way over cooked where the cheese was HARD. My bread bowl was hard as a rock and literally flakes off in my hand. It must have been from lunch. It wasn't even cut down so I just gave up. Not impressed at all. Also, just found an onion in my fruit cup, DELICIOUS! read more

Panera Bread - Sandwiches Near Me - Concord, North Carolina

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Had a chicken salad n soup. All over good experience. This is not my last visit. I am lovin it. read more

Panera Bread - Sandwiches Near Me - Concord, North Carolina

Just had lunch at this Panera. Saw three different customers get up and leave after eating and then saw other folks sit at those tables and they were never cleaned or sanitized by the staff before new customers sat down. It appears no one is cleaning the tables. Not so sure they are sanitizing the pagers that they are handing people either. Food was good though. read more

I love Panera, but coming to this location is such a pain. Every time I've been here the staff is always super rude and my order is always wrong. Which then makes asking for it to be fixed is like the end of the world to these workers. Management also sucks here too. The food, when it is made right, is great. read more

It's 4:18pm, Really clean Panera bread restaurant. Very calm place to study or eat with friends and family. Definitely love the customer service. I am coming again for sure ! read more

For this place to be in such a prime location I was surprised how easy my entire experience was! I decided to order from my lunch from the Panera app. The ordering process was easy all my special requests were fulfilled correctly. I went with the Pick 2 and chose the Italian Combo and Cobb salad with chicken and avocado. Both were delicious...as usual! And not to mention that the customer service here was great! Everyone I encountered during my visit was extremely polite and accommodating. Sure, parking can be a bit of a pain, especially during their busy hours but if I'm out on this side of town again I can definitely see myself stopping in! read more

Never have I had a bad experience here. I typically order ahead online or by using their app which is so easy and convenient. The food is ready and waiting in a little pickup area for me to just grab and go. If I eat in I use the kiosk that lets you order yourself. It's usually faster than going through the regular line and you can double check any modifications before submitting the order. I'm addicted to the Fuji Apple chicken salad and hope they never get rid of it. I've also had other salads and sandwiches but this is, by far, the best thing on the menu. I rarely get bakery items there but when I have they've always been great. Love Panera Bread! The quality of the food is worth the price. read more

Love the food at Panera, it is always good and fresh. Typically I usually only have a gable and coffee, today I tried one of the breakfast sandwiches, and really enjoyed it. This location seems to be embracing a lot of new technology. There is a "quick order kiosk" right as you walk in, that utilizes some iPads to allow you to place your order so you don't have to wait in line at the counter. They also had a number on each table and you could order online and have it bought right to you table. read more

Nothing but praise for Panera. The food is always spot on. Love the salads, sandwiches, paninis and baked goods. Honestly have never had a bad dish or experience at Panera. Also love their new ordering system. Order online and its ready when you get there. I'm a big fan of Panera. read more

I love Panera in general and like this location. I've been on a low carb kick for a log while and it's pretty hard to eat here when you're on a low carb diet. Since I completed my marathon, I've been indulging a bit. I love the Fontega Chicken with either creamy tomato or broccoli cheddar soup (Pick Two). There are many great options though. However, how is the big kids Grilled Cheese adult priced? This location gets busy but not so busy that you can find a seat. The people are friendly as well. All-in-all, a great spot to east lunch and a decent place for an early dinner. read more

I love this Panera. It is one of my favorites and the husband and I only like going to this one as their food is always fresh. This location has also started the new system of delivering food to you, which is nice not having to wait at the pick up counter any more and wondering if it's your food or not that's out. Great place and location. The only negative is that trash seems to pile up a bit. As in the plates and bowls and trays tend to over flow and is not a pretty sight. Also the staff can use a personality injection at times. Or just smile. I know it sucks to be in the food service industry but please don't make me want to leave because you are being a negative nancy. read more

Always good service and consistent food quality. I also like the calorie postings as well as seasonal change up of menu items. Check out the hidden menu online. The power chicken hummus bowl is a great low cal, low carb option. read more

They're always getting my order wrong. I order the same thing every time I go. The Vegan lentil Quinoa Bowl. More than half the time they actually add chicken. The thing that really gets me though is that it takes 15-20min for me to receive a wrong order then I have to wait another 5-10min read more

I always love Panera Bread! Food is fresh every time and even though they stopped making/removed from menu my favorite sandwich the Sierra Turkey, they still make it for me! Great customer service and they remodeled the store since I've halts been. The changes look great! read more

This time at Panera I ordered the pick two. I chose the greek goddess salad and a cup of tomato soup. It was pretty good! From my past experiences, I knew to order the greek goddess salad without the red onions. The last time I ate this salad there was way too many red onions for my liking. It was much better without them in my opinion. I have the MyPanera card, which offered a 20% off pick 2 deal and a free half salad, so it made the meal decently price. I don't go to Panera often, but the MyPanera card offers are great and make it worth my while to go every now and then. I love the atmosphere here. It's a great place to get some work done or grab coffee with a friend. The food is just meh. Not the greatest, but a nice place to grab a quick bite. read more

This place will get your drink wrong then take 15 minutes to get it right while they satisfy other people's orders smh

Panera I really like your establishment but it doesn't matter what state I'm in I order a salad and you have the mushiest tomatoes I ever ate... why??? read more

Terrible management, placed an order online and spoke with the manager about my order to confirm it. Went to pick up the order the next morning and they were out of the pastry ring I ordered. I asked the manger why they were out of the pastry ring since I placed my order the day before, she stated someone bought all the pastry rings ten minutes before I got there. I said I placed my order the day before, she then stated that online orders are not received until ten minutes before the order is supposed to be ready. I said but I spoke to you about my order, she then said would you like a refund....... really, what else would I want. I wanted the damn pastry ring. Tried to speak with the district manager and he refused to call me back. DO NOT ORDER ONLINE FROM THIS PLACE. read more

This location clearly needs a manager. The tables are always nasty and this morning it's only 8:21 and half the restaurant is empty. They clearly don't understand supply and demand. The soufflés are out yet again and they won't have anymore for an hour. This is only served during breakfast people. At least the coffee wasn't out. I love Panera coffee or I wouldn't stop here and even that loyalty is starting to wear thin. read more

I eat in Panera a lot but this time in concord location After waiting more than 30 min for our to order dine in they brought us a wrong order and just said sorry without even offering us to change the food, poor service read more

Sandwiches were a joke. Burned, barely and meat or cheese. Mostly mustard and bread. Back home in NJ huge sandwiches with plenty of meat.

Franchises have a sorta commercial feel to them, but when it comes to Panera Bread they never disappoint. Had a business meeting there today. There were alot of people there but we were able to feel comfortable without too much music or other peoples conversations. Alot if restraunts in this area. read more

Food was good as always but the cooking staff was incredibly rude when we asked for extra peppers. Nothing worse than rude people.

The staff is very attentive and helpful when issues occur. John, the manager, is very nice and hands on with the customers.

Far and away this is my office's favorite lunch place. The salad selection is so large that you can have something different every day and still eat healthy. Their healthy choice of Apple for a side really helps too. read more

we frequent Panera Bread in Charlotte all the time. this is our first bad experience at any of them. I had the half Tuna and half Greek salad. The Salad barely had any olives and Feta cheese. I felt ike I was having a Lettuce salad. My daughter's soup of cream and wild rice was lumpy and my Nephew's chicken soup was cold. I dont know if I would ever go back to that particular location but they definitely lack the consistency of the other Panera Breads. read more

If you order bagels through their online ordering for pick-up next day, better set your pick-up time VERY EARLY. It seems that they run out of bagels before 7:30 AM and can't fill the online orders. I had ordered 13 bagels but they only had 5 of them. The guy offered any other bagels in the case. Pickings were slim so I just cancelled the order. I was going to surprise some friends with some goodies for breakfast but left the store empty handed. NEVER AGAIN!!!!! read more

I visit at least once a week & every visit is a great one. Even on evenings where almost every table is occupied, the feel is never one of overcrowding. My favorites are the Steak Chili & Caramel Latte...Highly Recommended!!! read more

I have had both breakfast and lunch there. The food is fairly good, but they tend to skimp on the meat. My breakfast sandwich only had two striping bacon on it, so it was mostly bread. The 1/2 soup sandwich deal was filling and reasonably priced. However I used the new kiosk and still have not received my email recipt to turn in at work. read more

Waited for Fall seasonal menu items before returning after several months. The place looked and smelled unkept. The management were hanging around eating off the display cases and had absolutely no interaction with customers. Food did not live up to the high standard of quality that has been Panera. I noted that many tables were occupied at 10.30 a.m., barely anyone was eating. Had to clean off our table before sitting. This store needs to up their management and gear up or they will be losing more customers, like me. read more