This location is horrible. If you chose to to the drive thru prepare to wait at least half an hour, if it is open. I get it that the are down in employees but I was told they can only work on 4 orders at a time and then your order is wrong. Today was the last time. I bought a couple of bagels and found a long hair baked in one of them. Never again. Their food is over rated and too expensive. I'm done. read more

The past couple of times I have been at this restaurant, I have had order takers that don't pay attention to what I am ordering. The food is of the upmost quality and freshness. The service always seems to be lacking, they get flustered when they get a rush of customers, or there is just one order taker to handle the rush. Also, parking is horrible at this location. The Panera Bread inside Columbia Mall is much better. read more

Panera Bread - Panera Bread Co, South Providence, Columbia, MO - Sandwiches Near Me - Columbia, Missouri

I had a terrible experience at this location. I wanted to go through the drive thru because I had been moving for six hours and I was filthy. However, when we pulled up the drive thru was closed so we had to go inside. We asked why it was closed and they said it was because they only had 4 employees working. They were out of chips and tomato soup so we weren't able to order what we really wanted and settled for something else. Next, we went to the waiting area to get our food and we waited 30 minutes. We looked in the bag and saw 2 sandwiches and a salad however when we got home they had given me a mac and cheese sandwich instead of a grilled cheese. So gross, I would never order this. My mom's Napa Valley chicken sandwich had no mayo and had a tiny slice of tomato and a tiny lettuce leaf. The chicken looked like it was taken directly from a can of chicken and placed on bread. After spending $32 (which is ridiculous) we both threw our sandwiches in the trash. I realize a lot of businesses are short staffed but you need to do better. My coworker complained that she sat in the drive thru for an hour on Friday-at this location you are not able to get out if you choose not to stay. We will not be back! read more

Only good part was my friend was working there. They didn't add the bacon BEFORE roasting, good lord. Disgraceful. 5 stars.

Waited an entire hour for food. Ordered 3 of the easiest dishes one could possibly make and I still waited at the window for nearly 15 minutes. Employees were nice but other than that the service was terrible and the food was cold. Would HIGHLY recommend going somewhere else. read more

terrible service, the employees that they put as team leads can't even fulfill a simple task let alone lead their coworkers. orders are constantly incorrect and staff lends no help in correcting it. id be shocked if they're still in service a year from now. read more

i ordered a mocha and it literally came out half full, which is extremely disappointing for an already overpriced mocha. For $4.50 i'll just go to starbucks. I will not return. read more

Panera Bread - Sandwiches Near Me - Columbia, Missouri

I am updating my review for the horrible service I had today. I tried to order online but the website wasn't working. So I went in and ordered from the little kiosk. Two breakfast sandwiches and 6 bagels. I waited over 20 minutes, and it was not that busy! When I finally complained they hastily threw my sandwiches together and gave them to me. Dropping it down to three stars because while I can be flexible if you are bringing it to me (And their delivery service has always been great) to go in and wait so long for an order is ridiculous. I have ordered delivery from them twice and I have been very happy. Today I ordered lunch, two pick two soup and hahalf dozen bagels and four oatmeal cookies. They only had two oatmeal cookies left. They called but since it was an out of state number I didn't pick up. So they delivered my order and said the substituted the two oatmeal cookies foe a chocolate chip and an m&m cookie. I guess I made a face because I am not a fan of either of those cookies. But I commented that my boyfriend would probably eat them. The delivery girl said she would talk to her manager about getting a refund. I said it really wasn't necessary. About an hour later my doorbell rang and it was the delivery girl with a cash refund of the two cookies. They couldn't do it electronically back on my credit card so they brought me the cash refund. That's pretty awesome customer service in my opinion! read more

Great lunch spot to grab a sandwich or salad. Customer service here is excellent - any time I ask to have something fixed, the staff goes above and beyond what I would expect in return. The food is prepared fresh and is worth the extra $ than your usual fast food stop. The only complaint I have is parking on a busy weekday lunch scene. read more

I double checked when this location would close before I drove there. It said it closed at 10pm. I arrived at the store at 9pm. The doors were locked and employees made clear eye contact with us and didn't have the decency to let us know why they were closed early. There was a whole hour left before the said closing time. Now I'm starving and won't have my desired breakfast in the morning that i came for. I was really looking forward to eating here. Won't be back. read more

We ordered multiple items for delivery and the food, that was accurate, was delicious as always. However, they didn't include a breadbowl, and one of the soups was incorrect. After 15 minutes of attempting to call them to fix the issue, and having the automated system hang up on us multiple times, they tried to claim that we didn't order a breadbowl. When the manager was asked "What does BB stand for?" (from the receipt) we were met with only silence and simply informed they will fix the issue. TL:DR Food was good Service was poor read more

Food is always good never disappointed I love the atmosphere and great customer service. Cinnamon crunch bagel yum yum!! read more

Excellent service! Kindest people working there. Everyone greeted us and said goodbye. To-go orders were ready by the time I filled my tea- and it was crowded! read more

Lunch was good and didn't have any complaints about food... all are the same food wise. We were told by the lady at register that we could get a refill of green tea as long as it was the same visit. Went to get a refill and the manager Max Garett Baroli told us it's not free. We explained that we were told was free from lady who checked us out. He took cup and told us that we shouldn't have been told that and he filled the cup. He had a pissy attitude and daughter tried to explain that we didn't have to get it if he was going to give us attitude. She also said that she didn't want the employee to get in trouble for telling us that. Daughter tried to tell him how she felt she was being treated by Max Garett Baroli the manager and she asked if there was someone she could talk to above him and he said no. She asked for district manager name and he said he didn't have it and she could go online to look it up. He asked if there was anything else that he could do and she asked for an apology for how he made her feel and talking loud to her and he said he wasn't doing that at all and walked away. We asked the lady if we heard her correctly and she said yes and we told her that we didn't want her to get in trouble. I asked manager for his name and he told it to me and I repeated what I thought he said was his last name and I was wrong, then he finally said that he would write it down. I asked for district manager name and he said he didn't know it again. On the outside door it states proprietor as Brian Laupp. It's a shame when you go to a place that you are use to going to, even if in a different city, and run into crazy management. Customer service 101: don't raise your voice to customers, be polite, apologize for any confusion or misunderstandings, listen to customers when being talked to (don't hold conversation with employee next to you or walk away before they are done). And yes Max Garett Baroli did not do any of these. Don't plan on going back. read more

This location has crappy customer service and never has almost bakery items past 2pm. They call it a day pretty early and then they are out of everything. This is a pretty outdated location compared to other Panera's, and they have a very filthy inside. The bathroom is always a mess and their windowsills have mood in them. Floors are always dirty and they have like 2 outlets in the whole place. read more

I went to get the pumpkin muffins they are outstanding but I ordered a sausage and egg on ciabatta bread which had no flavor whatever so ever. Very bland. The service was in chaos never seen such a mess. Customer standing in line and the people behind the counter seemed to be in panic mood. I order the muffins at one register and was told to I had to go pick up my food in another part of the building at another counter. Customers going every which way everyone seemed to be lost. The more customers came in and lined up the more panic behind the counter. I am not to sure its not the building very long and narrow doesn't seem to have a good flow for customers. Parking is horrible just horrible way to narrow when vehicles are parked on both sides of the lot. read more

First of all I have had great friendly customer service every time I was here at this very busy Panera. The food is great also! I am writing this review however to publicly thank all the people that work at this location for their honesty. I left valuables at the store and am extremely grateful for their return. I don't know where to begin to properly show my appreciation other than this venue. They also have a very faithful customer in me! Thanks so much! read more

Good food. Friendly staff. It gets a little too crowded, though. The ordering line needs to be more organized. New people get helped before people waiting in line. read more

This Panera have very friendly staff! Food is always prepared right and fast! If there is a problem with your food they will make it right plus give you a bakery treat! read more

Ants roaming the windows. No meat or noodles in the chicken noodle soup. Advised the manager, Curtis, seemed unconcerned. Don't waste your time on this run down Panera. read more

I love Panera. I hate this location and the management. I have had countless issues where the manager has been completely unhelpful. Today, I decided to try Panera's newest delivery option. Not a good idea. My food never showed up. I called the store, and the manager knew exactly why I was calling. He said the delivery boy had called me, knocked on my door a couple times, and decided to come back to the store. This did not happen, and I also do not get why I wasn't called from the store either. The manager was unapologetic but luckily I got my money back. The manager was nice enough to ask if I wanted my food to be delivered on the next delivery run in 20 minutes.. after it had been sitting out for well over an hour. Gross read more

Drove through Panera again today. Decided to give them another chance. As usual, I ordered two items on the menu at 8:15 a.m. and they didn't have either of them. I, as usual, had to make a substitution. The food is good. The management is awful. Gwen Hart read more

This location takes forever. I have been waiting on my turkey bravo to-go order for 30 minutes. Was here last week and I waited 20 minutes for a mango smoothie. I won't be back. read more

Panera is always my go to lunch or dinner, study times. Love the Mediterranean veggie sandwich. And of course my bagel fix. Customer service fast, friendly and on point. Keep it up panera. read more

Panera is solid. It's good as always. My only complaint is that their baked goods always taste a but old so I'm not sure if they cook them there and leave them out or if their pre made and cooked. read more

I will never return to this restaurant. This was my second trip here, and was again disgusted by how filthy it was. We couldn't find one table that was clean enough to sit down to wait for our food. My friend asked for someone to clean the tables and it never happened. The floor was sticky, tables were filled with food and dirt, chairs were in disarray, pushed out in the way of walking through the restaurant, and it appeared people who were coming in the store to get orders weren't getting what they ordered. The person taking our order was curt to say the least. There was a terrible flow between the space where you order, where you get your drink, and where you pick up your food. You had to walk in front of others waiting for their food to get your drink, and it was very awkward. When I went to the counter to pick up my salad, there was a disgruntled customer arguing with staff about his order, while he was hovering over my food. Get it together Panera! This store needs some serious help. read more

Absolutely the best Panera location in town. Good quality food, fast service and friendly faces. Brickton could learn a lot from you.

I am thoroughly disappointed with the service at this location. Twice now, the payment reader has not accepted my Apple Pay ... which is totally embarrassing. Then, when I became upset, "Beth Ann" defended the device and offered to let me look at her register. I tried to do it again thinking the system was down, and "Beth Ann" said, "it's continuing to decline that"... I said, "well this is the second time this has happened to me at this Panera... I will be writing to Panera and your name will be mentioned." "Beth Ann" then said -- "I'm going to get my manager." Then the manager came and said, "I hear there is an issue, you're payment was declined." I said yeah on ApplePay. He said "yeah, sometimes the system is down." To which I said, "for the second time. I will tell Panera that this location is fucked up." The manager made no effort to comp my purchase or calm me down. I WILL NOT be coming back to this location. I will travel across town to be served with respect at the other location. Good luck if you make your purchase at this location... read more

The past three times ive been to this location, they have payed little attention to what I actually order, though it is not a complicated order at all. pretty simple, actually. Each time I get carry out and they mess it up every time. I make sure to tell the cashier what I want, again, not complicated, and each time, they are in such a hurry to do their jobs poorly, they mess something up. I generally like Panera, but this location has very bad staff. read more

One of my favorite Panera locations. The staff is always friendly and the good is good. The only complaint, if you can have one, is that the wifi can be extremely slow. But it is free wifi read more

The only Panera in Columbia that I'll go to!! This location always gets my order correct, my food is always piping hot, and Brian and his staff always greet me with a smile and call me by name! A very clean and well run establishment! read more

Cup of French Onion soup was $5. If there was any cheese at all I could not find it. Flavor was marginal. Will not do it again.