I think the requirement to be hired by a Paneras in Columbia is that you move slower than a stoned sloth, have no concept of time and have never managed to make a deadline in your life. Arriving with over 20 minutes to spare and Panera managed to burn up every bit of that time for a couple of drinks and some scones. Seriously? I can't imagine what it must be like to be this incompetent only 10 minutes into your shift. I know Panera's RiSE program is supposed to address the fact they basically got lazy and greedy, but at this point I don't know if they can fix their product problems an a culture problem that has gotten this horrendous. read more

DON'T!!!! AVOID!!! Absurdly slow Panera. Almost 30 mns into the restaurant and still like 20 orders ahead of me. Drive thru is a mess as well. If I could put -3 stars on this I would. Get better or close. You're an insult to the chain. read more

Went in to get a bagel and cream cheese. Didn't even ask me if I wanted it warmed. Threw it in a bag cold. With one single container of cream cheese. What a letdown. Went back to ask for more cream cheese. Two people standing up around not paying attention to me and no one else in line. Terrible service. Terrible food. Oh, and did I mention the worker who ate a piece of bacon off the tray that they had just cooked, with his bare hands. read more

Wow. This might be the last time I ever go to a Panera bread. 45 minutes for a small sandwich and a smoothie on a slow Thursday afternoon. They even messed up my order somehow despite 1 singular request of no cheese. They also had many items out of stock and the prices are a complete scam for the amount of food you get. read more

I ordered 6 premade cookies and a coffee and waited over 20 min in the drive through.

How do you send someone away through the drive thru who has ordered a bowl of soup at lunch time....without a spoon?!!!! Big Fail! read more

Drive thru is so incredibly slow to the point where it is impressive how long it takes to get your food. Workers are very nice and respectful. Food is good. Just don't expect it to be a fast experience if you go through the drive thru. Dining in is the way to go for sure. read more

I have been ordering cinnamon raisin bagels by the dozens for several years at this location. The last several times I found my order was given to someone else but I waited and got fresh bagels being made. Yesterday after I had paid for them online, I found out they were out of the bagels I ordered and although I got a refund, I still had no bagels. Staff seemed to think it was no big deal. Why wasn't my order filled before selling out? I will NEVER use this store again. Seems like poor business model to sell a product to someone else when the person that orders and has paid for it already will now have to go without. I will for sure tell others about this! read more

I made the mistake of going through the drive thru. I spent over 25 minutes there. I wanted to drive away but was trapped by the person in front. If you can't handle the business, don't have a drive thru. read more

I waited in the drive thru for 35 minutes for 5 cars. All i ordered was 1 ice coffee with half and half. Once i made it to the window, I sat at the window for 5 minutes waiting on that singular drink to be made. The lady didn't even acknowledge me when she handed me my drink. I won't be going back to this location. read more

Check your order before you leave. Wrong pastry at least 20% of the time. The "light" and "extra" options for ingredients are WILDLY inconsistent. Ordered "light" salt and pepper and my sandwich is literally snowing pepper and inedible. No answer on the phone after the longest unskippable menu and costumer care is closed on Sunday. Also the "drive thru" is a trap. 30 min wait and you can't get out. Beware. read more

Avoid this location at all costs!! I ordered through the kiosk, and was informed after I had ordered, that the food was going to take 45 minutes to make. I immediately asked for a refund for my order and ended up being charged twice instead. I promptly called Panera corporate and they immediately issued two refunds for my order. This was not my first bad experience with this Panera. I have had problems with frozen food being served and excessive wait times. The cafe and bakery staff are nice and attentive, however there is serious problems with management. read more

I've never been to a place that gave a 3/4 filled coffee because I asked for no ice and forgot to add whip cream. They were also super rude. An iced coffee and bakery item took like 7 minutes. read more

I was quite literally stuck in the drive through for 23 minutes because they chose to let the first car sit at the window and wait on their food instead of sending them to one of the "waiting spots." I couldn't leave because their drive through doesn't have a way out. This location is always beyond SLOW. Twenty-three. That is absurd. read more

I come here before school once a month and moved fast some days. It's like a normal fast food restaurant good and bad days. I love the chocolate chip muffiees read more

I have been here multiple times and keep hoping for an improvement but it is the worst Panera I have ever visited. I don't know if the owner is completely absent or just inept, but it is poorly managed. They are almost always missing ingredients. The tables are filthy. The bathrooms are worse. Can only imagine what the kitchen must look like. There are plenty of other places to eat in the immediate vicinity. The only reason to stop here is to laugh at how bad it is. read more

This Panera location always has nice employees and quick service. A few times now if my order isn't available, they offer a replacement for free. Plenty of parking and space to sit down. Mobile and iPad ordering available. read more

This rating is for all Panera locations. What is the obsession with paying insane amounts of money for flavored tea, coffee, pastries, salad and sandwiches. The food is fine. As fine a sandwich or salad that anyone, and I mean anyone, could make in their own kitchen. The lines are insanely long. The staff seem to think you are honored to have them taking our order?? And the pastries sit out uncovered. While I stood in line, for an unreasonable amount of time, I had the misfortune of watching numerous flys land and walk around on said pastries. Don't worry, the flys weren't only species that was able to enjoy them. A lot of customers ahead of me ordered them as well. And don't worry, Panera didn't upcharage those customers for any "extras" the flys left behind. If I wasn't given a $10 gift card I would never had visited any Panera establishment because as an accountant the cost does not provide much benefit, in my opinion. Actually, for the cost of their sandwiches and salads one could purchase the ingredients and consume the meal numerous times at a much lower cost per meal. Anyway, to my meal. I had $10 gift card. As I stood in line I realized I had a limited amount of food I could order. I settled on a salad and a tea. The salad was tiny and had a thimble, yes thimble, of dressing! And while the tea was good, in no way was unsweetened flavored water worth $2.50! The tiny salad and tea cost $10.24, so I had the shell out more money than my gift card to eat! And I was hungry very soon after eating. ‍ I will give it to Panera's marketing team. They know how to manipulate the public into thinking they eatten something special. Hats off to marketing! Do yourself a favor and spend your money at the grocery store. Make the meal yourself at home many times over. Feel the gratification for making something yourself and saving some money. read more

Panera Bread - Sandwiches Near Me - Columbia, Missouri

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I placed an online order for bread bowl large soup and a couple sandwiches. I didn't get bread bowl even though the delivery guy asked and got a small soup day ruined... SMH P.S. I had to go in and edit this review found out they also forgot my bacon on my sandwich could this day get any worse read more

Panera Bread - Sandwiches Near Me - Columbia, Missouri

Great service, good portions and very fresh, attentive staff and great teamwork- a rare but great experience at this Panera

I was in line for an hour, even though there was only 4 cars in front of me. When I finally got my food the order was completely wrong. If you are trying to make it somewhere on time, do not stop at this location. read more

We ordered some ready to go Pastries they were dry and old. Would not recommend, it would be better to go to Walmart and get the better quality for a third of the price. It also is a incredibly loud restaurant, not conducive to any kind of conversation or study. Avoid. read more

Ordered a turkey deli turkey sandwich, as I took a bite I noticed a sour smell and when I opened up the sandwich it had 2 moldy tomatoes and I smelled the turkey and it was very very old and sour almost smelled like a wet dog. I am not one to bash or not understand mistakes but they have not answered I have called over and over to get my money back. Terrible to be serving old food to customers and not checking the quality of food before sending it out. read more

Panera Bread - Moldy tomato's - Sandwiches Near Me - Columbia, Missouri

I ordered a delivery dinner for a friend and myself tonight, 1/15/24, and not only did it take over an hour to get our food, but once we got it, it was cold, and they forgotten the entire meal my friend had ordered. We proceeded to call the panera SEVEN times, and got hung up on, each. time. We finally decided to re-order the missing food, and now it is taking ANOTHER hour and costing extra money to get what we were originally supposed to have. Disappointed is an understatement. read more

I don't think I can accurately convey my disdain for this store using just words, but I'm going to attempt to. There's a complete and utter lack of management in this store. Menu items are consistently out of stock before noon, and the waits are horrendous. My girlfriend and I went yesterday morning only to find they'd closed the drive-thru. Not a dealbreaker, just a minor inconvenience. We pulled into a spot and ordered a BLT and a brownie online. The payment went through and we were given an estimated wait time of 2 HOURS. Assuming that was a mistake, we went inside and were told that it was going to take a while. There were employees just kicking it, no one seemed to be trying to take care of the "backlog" of orders. The girl at the counter made it a nightmare for us to cancel the order too. We wasted a good 30 minutes trying to understand why it was going to take 2 hours to get a sandwich before leaving without anything we came for. I will never use this location ever again and I hope this helps save everyone else some time. read more

Ordered a smokehouse bbq sandwich and it was more bread than anything else. Soup was good but the sandwich was nothing like I've had in the past and I order the same thing every time. read more

Panera Bread - Sandwich was not made like it is advertised. - Sandwiches Near Me - Columbia, Missouri

The food here is fine, but they either need to hire more staff or close the drive through. I sat in line for a good half hour for 2 bagels and a coffee. The wait inside isn't much better. Not sure if it's a problem with management or if they're just severely understaffed, but either way they should close the drive through. read more

Love it when their automated phone message says that they have soup today and gives you the list of all their soups and when you get to the restaurant there's a sign on the door that says due to electrical issues we do not have soup today. read more

I made a yelp so I could share this- After a long day, I just wanted some warm food for dinner before a long drive home. I got my order to go and ate it in the car. I ate half of my sandwich which tasted a little like plastic. But into the other half and got a mouthful of paper from the cheese I assume. Kind of gross and unappetizing. Since I got it to go, I couldn't do anything about it. Won't eat Panera for a long time, thinking I may have eaten cheese paper is very gross. read more

Panera Bread - Bacon turkey bravo with paper - Sandwiches Near Me - Columbia, Missouri

Obviously the food at Panera bread is good but the service is terrible here, get my order wrong and such a hassle never coming here again

I've recently started to try the curbside pick-up at this location and have had an awful experience twice now within two weeks. When you order curbside through the app, it'll tell you it'll be ready in x amount of minutes, and the app will give you an "I'm here" option to let them know when to bring out your food. The first awful experience I waited in my car for TWENTY-FIVE minutes after the food was 'done.' I had just spent the last two days moving and felt miserable and definitely looked that way too. I was happy for the curbside pick-up option with how exhausted I was. But after waiting and waiting, I tried to call, and every time I got a busy signal. Finally, I went in and my order was sitting in the online pick-up area of the building. I asked them about why it was there when it said curbside pick up, and the description of my vehicle on the ticket. The customer service was terrible, they basically said, "oh well, sorry, I guess." I was irritated, but it was a long day for me, and it was a mistake for them, whatever. So, this week I try again. It was just a mistake last time, it should be better this time. The app said my food would be ready at 3:29 PM. I arrived soon after and selected, "I'm here." The parking lot was practically empty, so I thought my chances would be better this time. Again, over TWENTY minutes after it was 'done' my food finally arrived. I called and called before it arrived, busy signal every time. And again, I had a long day and was sweaty and tired, I didn't want to go inside, I chose curbside pick-up for a reason. When the girl finally came out with my food I'm sure I looked annoyed, does anyone's phone calls actually go through to this Panera Bread? And she just goes, "Johnson?" Hands me my food and walks off. No apology for the wait or any kind of explanation. So beyond irritating. read more

I thought I should update my review. The result is - - still 4 stars - still a good alternative to fast food even though this is still fast food - still a very busy location I have not tried the order kiosk yet. Maybe if the line is too long for a real person to take my order, I will give it a try. I am not a fan of the sausage on the breakfast sandwiches though. It seems to me, to be the only low quality food item on the breakfast menu. read more

I've been here three times. Each time with almost no line and EVERY TIME I've waited more than 10 minutes for my food. Compared to the Panera on Conley, this one is the worst. In addition to that, two of the three times, the store has been out of the bagel I wanted at 9am. How do you run out of bagels in the morning. If it were, 2pm? Okay. But come on. The people who work here are nice but avoid eye contact when they know their running behind or screwed something up. Just tell me what's up. That's all. I'll be going to the other Panera from now on. read more

When they gave me the wrong soufflé I talked to them about it, and they were quick to correct it!!

As good as any other Panera I've eaten at. I like their food and their special entrees that other sandwich restaurants don't have. Service seemed to take a little while but with their food being prepared when you order it, they will be longer than fast food. Appeared clean and staff was friendly. Didn't use restroom so cannot comment on that. Recommend! read more

I have the app and always order ahead. Today the app had texted me it was ready, when I went inside it wasn't ready yet but the manager explained that my order would be fresh and they had a positive attitude and turned my day around with the kindness, especially in these dark times its nice to know someone actually cares! read more

I just spent almost 20 minutes behind only two cars to get a 16oz Latte. It was cold and only half full. Will not go back.

This location must be poorly managed. Rarely a good experience. Last two times I've ordered curbside pickup it's taken over 15 minutes to get order brought out despite app/web indicating it was ready. One of two times i just went in to get it. This is during off peak when hardly a customer. Tonight they forget salad dressing completely. I would estimate 2/3 of visits have an error or problem. Far too many other options on this end of town to give any more business to this Panera location. read more

Saw the brutal reviews and thought I might add a dissenting, positive opinion. I am here after 1, and it is not very busy. Ordered my salad and sandwich and order was filled in ~5 minutes. Not bad, though the Paneras in NJ are about 2-3 minutes. Food was good and as expected. I have been to Paneras in at least 10 states and the food is quite consistent. This was no exception. Girl at counter took order with a smile; sweet kid. Typical Panera --good. read more

2nd time here. 1st time we sat in the drive through for 35 minutes and by the time we got to order we were told that breakfast was no longer being served. It took some arguing to convince them that we were there in time for breakfast. Went inside this time. There was only one person taking orders so it took awhile to get our food. Restaurant was 25% capacity. Nice and new. The coffee was out so I had to wait for awhile. Food was good. Lady that waited on us was nice but they seem a little disorganized. We'll try again. read more