Mikayla is the reason I have not given up on this Panera. I've had some rocky experiences here in the past -- drive-thru delays, confusion with orders, and moments that made me want to give up on this location. But even during one of those stressful visits, Mikayla stood out. She came to me with a smile and said, "I can try to help you." That small gesture completely shifted the experience and reminded me that kindness matters. Since then, the last two times I've gone through the drive-thru, Mikayla has been there -- and it's been night and day. She greets me with a genuine smile, speaks politely and warmly, and always wishes me a good day. It's not just customer service; it's people skills, empathy, and professionalism all rolled into one. Today I picked up my Garden Avocado & Egg White Sandwich with coffee, and once again, she made the experience smooth and uplifting. In a world where good service is rare, Mikayla is exceptional. She deserves recognition for consistently going above and beyond -- Panera is fortunate to have her. read more

We visited today, a Sunday morning around 10:15 AM, just to get a coffee and cinnamon roll before heading to watch an indoor soccer game. I really dislike leaving negative reviews, but I will cut to the chase. After getting my coffee cup, I went to the self serve coffee area. My first choice was their dark roast coffee. The dispenser was completely empty. I pivoted to the light roast and also added some of their decaf. I discovered that both of these were lukewarm at best when I got to the car and took my first sip. My partner had ordered a Chai Latte, but gave up when the barista walked away from the counter without any explanation. Instead, she asked the cashier for a to-go cup and picked the light roast coffee also, so she had lukewarm coffee as well. All three of these workers were pleasant, but likely understaffed, which I guess is the norm these days. So 15 bucks for two barely-warm coffees and a day old cinnamon roll. read more

FYI This Panera restaurant is at 8420 Winton Road in Cincinnati, OH, but I don't suggest that you ever visit it now or in the future. I stopped by here (my suggestion) yesterday with a friend and was almost embarrassed with my choice. The orange scones looked good through the windowed case at the front register and we chose that option and could NOT have been more disappointed...extremely dry (baked too long or maybe yesterday's baking?), crumbling into little pieces when cut with a knife. Where was the expected moistness? But...that was not the only reason I would never return nor recommend anyone to this venue. When we approached the young woman behind the counter to order, she seemed to be almost "sleeping while standing". She kept turning away from us and was having a convo with another employee behind her. She spoke much too softly...was that a mumble? We asked for 2 water cups and were handed a small tray with plasticware and a scone. After I paid for our food, she turned away to return to her convo with the other employee. We then walked back to the "drinks" machine and realized we had not been given the water cups. I went back to her, interrupted her "convo" and took the cups...no apology was offered for her forgetfulness (but I guess she had something else more important on her mind)! Upset with our earlier reception, I looked for a place to set down the tray to fill our water glasses and lost the plasticware to the floor and the scone to the immediate countertop. The manager was within earshot, so he came to the rescue and called for another tray while we filled our water cups. It was a minute later after he delivered the tray that we noticed we had only one fork and no knife and called out to the manager. He left and reappeared with another fork, but no knife. Advised, he left again and returned with a knife. I did take a few seconds to let him know that his employee at the register was not very attentive to us...sleeping? I heard no apology, but dismissed the lack of one to get to the scone. We probably should have reported the scone, but decided we'd wasted enough time for the day. Again, may I repeat, no recommendation, and I'd rate them at -10 if it was on the scale! read more

Thanks Panera Bread for Bear's Pup Cup also got the you pick 2, Broccoli Cheddar Soup and Bacon Turkey Bravo all delicious! read more

Panera Bread - Bear Pup Cup - A small, fluffy white dog with dark eyes and a black nose is sitting inside a vehicle, next to a cup of ice cream topped with bacon bits. The cup has a Panera Bread logo, and the background shows part of the car interior and a window with a blurred outdoor scene. - Sandwiches Near Me - Cincinnati, Ohio

See all

I should have known better, I ordered bread bowls with soup, I get the soup but no bowls, nor bread. This happens all the time, last time I ordered from here was five months ago, samething no bread bowls or bread! They need to close this restaurant like the other Panera's same laziness consistently ! Score. F read more

We visited this location for dinner around 6 and it was very dirty. There were only a few items left in the bakery which was a disappointment. We got soup and salads, they were fine however the bread was stale. There was trash on the floor in multiple spots, tables were not wiped down and the booth walls were filthy. It was hard to enjoy our food with it being so dirty inside and the staff was just standing around talking. read more

My normal go to dinner meal is the Turkey Chili, but they stop offering it April 1. I tried the Smoked BBQ Chicken sandwich. It was tasty, but not very filling. I tried to combine it with the Smokey Buffalo Chicken Melt, and found myself full. I over ate. The Smokey Buffalo Chicken melt is my new go to meal after breakfast. read more

Food is good, but takes way too long and is very inconsistent. Atmosphere inside is always calm, but environment can get messy. Not a quick lunch or dinner spot, and we plan to pretty much wait around for 10-20 minutes regardless of what we order or how we order. read more

After receiving an e-mail practically every day from Panera marketing about their "free 3 months" of coffee subscription and living less than 5 minutes from a Panera, I thought sure, why not! I'll give the subscription a go. Today was my first experience getting my coffee perk and it was NOT good. I arrived at this location at 8:00am. A customer was already at the counter waiting to be helped. 5 minutes pass. A few workers have passed by in the prep area and we were not acknowledged. A third customer arrives and heads to the rapid pick up area and does not find what she is looking for. A few more minutes pass and finally a worker comes out and asks what the first customer needed. He was there for a rapid pick up and it was not in the rapid pick up area. The worker helps him and it takes a couple more minutes. Finally, after 10 minutes pass, I am asked what I needed. I tell her that I have the coffee subscription and would like to get my coffee. She asks for my Panera card (I don't have one as I signed up online). I tell her I don't have a card. She asks again. I said I don't have a card and that I signed up online. She asks for my phone number and hands me a hot coffee cup. I state that I wanted an iced coffee, so she hands me a plastic cup and says it's self serve and points to the pop/tea area. I walk over and fill my cup with some ice. The iced coffee was empty. I walked back to the counter and told the lady that the iced coffee was empty. She asked me again, it's empty? YES. She walks over to check like she doesn't believe me. She takes my cup and fills it up in the back all the way to the top. I head to the milk/sugar area and the milk was EMPTY. At this point, I've been here over 15 minutes and I'm frustrated. I leave. I'll use my own milk at home. You would think that a restaurant notorious for breakfast that they'd have it together at 8am with workers at the counter, coffee items filled, and apparently rapid pick up items ready when customers arrive. Totally not worth the hassle. read more

Panera Bread - Iced Coffee empty - Three large beverage dispensers are positioned side by side, each with a label hanging from a chain. The labels identify the drinks as Costa Rican iced coffee, plum ginger hibiscus tea, and another beverage partially visible. The dispensers are made of clear plastic, with metal spigots at the bottom, and are placed on a metal counter with a tiled wall background. The labels include additional details about the drinks, such as ingredients and calorie information. - Sandwiches Near Me - Cincinnati, Ohio

I ordered a family breakfast sandwich bag and I thought Hey I'll get 4 sandwiches for $18 instead of $7.50 for each sandwich. The sandwiches were almost all bread. I've never had a sausage egg and cheese with half an egg on it in my life. read more

See all

Worst service I have experienced in years. Came to Panera, as food is always good, however never expected the greeting we received. Upon entering I saw a sign for the teriyaki chicken & broccoli bowl. Sounded great and ordered from Sha'mere. She respond, "don't have it" while checking for something else as my wife ordered, she stared at me and seemed extremely put out that I couldn't make up my mind. Panera has quite the reputation for its quality food, and we weren't disappointed. Shame on the manager for allowing this employee to have this attitude towards customers. Guess it goes without saying she didn't thank us when we're done ordering. While my wife was waiting for my food, the employee dropped a plate on the counter and walked away. My wife asked if this order was ours and again they looked at my wife like she was being a nuisance. One word comes to mind, rude! I hope someone important sees this post, this could change the course of business at this location. read more

Use caution! This location is always incredibly dirty; the tables are full of food and the floor looks like it hasn't been cleaned in a week. The takeout food was ready fast, however I supposed it doesn't take long to heat a piece of bread. The Fontega chicken sandwich had almost no cheese and even less meat. (which was way undercooked). . Looking at all the other reviews I'm not sure whey anyone would chose to eat here. read more

Panera Bread - This was The Fontega chicken sandwich. It should be called a bread sandwich. - A person holds a bread sandwich with visible lettuce and melted cheese inside. The bread appears soft and slightly toasted. The background shows a patterned rug and part of a room interior, indicating an indoor setting. - Sandwiches Near Me - Cincinnati, Ohio

I went through the drive thur during the morning. Ordered a bagel, fontega chicken panini, and smoothie. I got through the ordering process fast as there was not a line. It took awhile for food to come up. Staff was friendly. When I got to my location to eat my sandwich for breakfast, I noticed that although the panini looked grill on the outside it was not heated on the inside. The cheese was not melted and the sandwich was cold. I had to heat it myself. The bagel was soft and tasty and the smoothie was good. I go to this location often. It was not busy so not sure why they didn't take to make my order correctly. I hope that they take time to make sure all orders are accurate and to customers liking. read more

Panera Bread - Cold sandwich - Sandwiches Near Me - Cincinnati, Ohio

We never got our food;(. Understaffed and we couldn't wait anymore so we paid and left without my lunch!!

My husband and I made our last visit to Panera today. We ordered 3 items , all out of stock. Finally we ordered pick 2s. Two pick twos and drinks $36.00. When I got my French noon soup there were no croutons or cheese. When asked for it I was told, "we're out of it". Where is the manager in charge of inventory? read more

Covelli Enterprises--Seek New Management for the Finneytown Location I used to work here, but in the time since service has gone downhill. My mom went in at 7:00 one day and the entire staff was in the parking lot--when she couldn't find anyone inside the restaurant, the enrire staff was socializing by their cars in the parking lot and asked "do you want to order something," and then came inside to take her order. Another time in the past couple of weeks, I ordered broccoli cheddar soup for a pickup order, only to find that they were "out" of broccoli cheddar soup (I was still able to order it through the app, probably do that it wouldn't affect their order "fill rate." For all I know, they may have had some on the drive through line and just lied to me). I used to work there, so I know there's no excuse for that since all you have to do is keep one or two bags in the warmer in the back (out of the freezer) and it's important to do because it's the top selling food item. Another time, a week ago my wife came in and ordered a smoothie, only to find a small knat on the lid of her drink. This location has gone downhill and clearly has a management/staff problem. I don't know the current manager, but I can tell they aren't doing a great job. I'd like to see new management so the restaurant can be a place I like to go again. If anyone from Covelli Enterprises is reading this, FIND NEW MANAGEMENT FOR THE FINNEYTOWN LOCATION!! It's gone downhill. Ps. John who works in the back is fantastic! read more

I ordered the pick two Baja bowl with the fuji apple salad and an apple. With a chai tea latte. I paid $21 for all of it which was to be expected with Panera. I eat at Panera all the time because it's one of the only places I can get something healthy on the go. But I have to say this Baja bowl was very disappointing. I got it without chicken and avocado. The photo is what it looked like when I opened it to get ready to eat it . I couldn't believe what I saw when I opened. I will NOT be ordering this again. If you want a bowl save your time and money and go some place like Currito to get more bang for your buck. I sure wish I would've. I ended up mixing my salad with it to make it more enjoyable. read more

Panera Bread - Baja Bowl - Sandwiches Near Me - Cincinnati, Ohio

See all

as much as you can give a quick-service chain restaurant five stars this place deserves it. The staff are all friendly, the service is quick, they take cleanliness seriously, and it's easily accessible in and out. If you're fine with the overpriced menu you'll get what you want read more

we had an absolutely delightful experience with the cashier we asked her name and she said she is Dani she was exceptionally customer focused and so patient with us as we were deciding our order Very impressive young lady ! we will definitely be back read more

Be careful eating at this location. All the tables that I chose to sit at were dirty and food was on and behind the seats. Two young workers were just standing around. That says to me that there is no COVID-19 cleaning regimen there. I asked to speak to the manager and this little timid elderly lady came out. I showed her all the dirty tables and asked if she could have someone clean them. She cleaned them all herself. I think that was a shame because I felt like she didn't feel comfortable asking her staff to do their job. The food was good. I ended up cleaning my own table with my clorox wipes read more

Quick service, clean and friendly staff. Ordered the Chipotle Chicken & Bacon Flatbread Pizza and it was really pretty good, I was a little surprised. I really liked the sauce on it and it had a lot of flavor. Very filling and I was ready for a nap after lunch! read more

Panera Bread - Chipotle Chicken & Bacon Flatbread Pizza - A flatbread pizza features melted cheese, halved cherry tomatoes, and fresh herbs, with a drizzle of orange sauce across the top. The pizza is served on a white plate, showcasing a crispy crust and colorful toppings. - Sandwiches Near Me - Cincinnati, Ohio

The soup has increased in price and is totally watery.Its not a creamy broccoli cheddar, its water.Nice ripp off, mega corp , you've lost a customer read more

Walked in today to have a nice lunch always love Panera. 5 workers walked right by and never offered or got someone to take our order. DIDN'T even acknowledge us.... After 5 minutes we took our business elsewhere. read more

Stop at the Winton road Panera Bread in Cincinnati. Had to meet the most awesome counter person ever. I believe her name was Tiffany actually changed my mood for the day with her demeanor. I'm glad I stopped. read more

Super ghetto here and everyone super rude it's almost like they don't want customers walking in. Also food wasn't good do not recommend go to chipotle or something else read more

Fantastic and friendly service with an extremely convenient drive-through. We enjoy how the menu changes for seasonal soups and sandwiches. We look forward to the fall squash cream soup or the spring vegetable choice for a sandwich. Unfortunately, our last visit revealed that when ordering a bowl of soup, the quantity of soup you receive is about the same as a cup of soup (see attached photos). This is disappointing, thus the three star review. read more

Panera Bread - Sandwiches Near Me - Cincinnati, Ohio

See all

I waited in line for 10 minutes to pick up an order only to be told I had to go inside. I said " then why don't you tell me ahead". There were at least 10 people working and zero customers, could they at least go pick it up and bring it to the window after I waited? She said "well it's on our website". I don't use your website! And then she got very rude and was even yelling at me as I was pulling away. And when I got the food to the house there was a drink missing as well as half of the food. I will never go to this Panera again. The bathroom was disgusting and smelled and I walked out. This store needs management! read more

I don't eat at Panera very often because it seems way over hyped and over priced for what you get. Whenever I do go back, the one thing I enjoyed on the menu has been taken off, in this case the four cheese and tomato panini. The closest thing to it is now a "grilled" cheese on white. My mom carried out and brought me the grilled cheese and it was one of the worst I have ever had. It is made with thick bread and little cheese, so it comes across more like a bread sandwich. Also, it is not a traditional grilled cheese that is pan cooked, but I'm guessing with a panini as it had panini press marks. It tasted like butterless, dry toast. Yuck. Additionally, I had a cup of French onion soup that had plenty of flavor and onions and came with a side of croutons and French bread. It did not come with any cheese. I don't know if this was an oversight since this was carryout, but having cheese is a main component for French onion soup. I added my own cheese at home, which is kind of annoying since the sandwich, soup and a cookie cost about $15 and the sandwich went in the trash and the soup had to be doctored. read more

Panera Bread - A grilled cheese I would not recommend. - Sandwiches Near Me - Cincinnati, Ohio

Panera Bread as a company has gone down hill fast! They keep raising their prices and cutting back portions. I barely eat there because I find it hard to justify spending $12 on half a sandwich and a cup of soup with a drink. Their value is poor now. If you go to the Finneytown location in the evening, the staff is slow as hell and constantly mess up my order - one time, they said they were out of bread! What?? It was 7:30pm! And BREAD is in your name lmao! You might as well shut your damn doors and close up early! read more

Ordered online for pickup -- wanted it at 5:15 but the computer turned it into 5:30. Had to wait ten minutes when I got there. THEN... No focaccio -- so cheaper bread had to be substituted at the same price. NO tomatoes in the tuna sandwich. No grapes and little chicken salad in the Napa chicken sandwich. Young staff people walking around with their masks under their chins. We were informed about the bread change, but everything else was surely a screw-up rather than supply shortage, for we were never informed. In short, we will never patronize this location again. read more

My name is Grant Turner and I visit Panera breads throughout the Cincinnati region depending on what location I'm in when I have a desire for Panera Bread . Today at 6:45 PM I placed an order for a gallon of green tea as well as a glass of green tea as a result of being a member of the ship club. I recently had a hip replacement so when I was coming to pick up my order, I went through the drive-through , I told the young man that I just recently had a hip replacement and I wanted to come through the drive-through window so I would not have to walk and he told me I had to walk in. I told him that I've done things like this before, and he insisted on not giving me my products, and I would have to walk in, so I said OK told him I wasn't happy about it but I would be on my way in anyway and as I'm pulling away from the speaker, I hear the employee that I was talking to as well as other employees inside the store laughing at me this is very disrespectful. I am a great customer of Panera bread. Yeah, ask any of my coworkers or anyone who knows me, but this treatment is on justified and in my opinion very poor service And I will not ever be back at this Panera bread again all the other stores. The employees are really nice. You could see that they are trained well. Has great customer communication, but I will unfortunately have to tell you that the store is the worst of the worst Panera breads that I have ever seen. read more

I ordered a sandwich, bagel, and two large pepsis from them via Uber Eats. The drinks were put so poorly into a drink carrier that was too small that I took two steps into my apartment with them and they spilled fell out of the drink carrier ruining my hardwood floor. Again, I'd they had used an appropriately sized drink carrier that the drinks would have actually fit in, this wouldn't have happened. Hopefully they see this and will contact me to make it right. I'll update if they do. read more

The service at this location is always great. They are friendly, and despite being busy, do their best to keep up. The food is always great. I have eaten here at least a dozen times and have never had an issue. Who does good service is excellent. Everything is hot and the restaurant is clean. Great job keep up the good work. read more

Stopped in for an early lunch. The food gets 5 stars but I am withholding one star because they seem to struggle getting orders taken. I blame it on not having enough people at the lunch rush. The cashiers were friendly and helpful but could not keep up with demand. I can never pass on the Southwest Chili Lime Salad. Panera offers great selections. read more

Service at this Panera is atrocious. No coffee and no one at the counter. Can't even find someone to request a refill. Very poor.

Lost my order and then tried to tell me that I cancelled it. Then somehow managed to find it and had to wait while they remade the order. Was not given an apology. And I guess this passes for an apple there, it was about the size of a plum. read more

Panera Bread - Lost the order and tried to tell me that I cancelled it. And I guess this passes for an apple there - A hand is gripping a dark red, shiny apple with a smooth surface, positioned over a wooden table. In the background, there is a bowl of soup with a spoon inside and some crumpled paper napkins, indicating a meal setting. The image captures a close-up view of the apple and part of the hand, with the table and food items slightly out of focus. - Sandwiches Near Me - Cincinnati, Ohio

FRESH! You may not want that attitude from a person, but when it comes to restaurant food, it's mandatory. And Panera Bread, the national chain soup, sandwich and pastry shop has fresh in spades. They bake their own bread and pastries. They prepare the soup on site, they slice all the meats and veggies themselves. These are all things that come out in the taste of the food, which is some of the best you'll get from this type of almost-fast-food establishment. I recommend the "You Pick 2" meal where you choose a half sandwich and a salad, soup or mac & cheese. On my last visit I had the Turkey Bacon Bravo sandwich, smoked turkey breast, applewood-smoked bacon, smoked gouda cheese, lettuce, vine-ripened tomatoes and Panera's signature sauce on our freshly baked tomato basil bread. D-LISH! For my side, I got the BBQ Chicken Salad, "chicken raised without antibiotics, romaine lettuce, roasted corn, black beans and frizzled onions tossed in BBQ ranch dressing, then drizzled with BBQ sauce." I thought I'd try it to have something different, and what a pleasant surprise. It was a pretty hearty salad in a fairly nice portion. I could have had it as my entree without the sandwich. EXCELLENT! The soup selections rotate in and out so there's always something new to try, but I really miss their corn chowder, which I've had only a few times before it disappeared from the menu, never to be seen again. I wish they'd bring it back. A bonus for me is that they have iced coffee as a regular beverage--same price as any other fountain drink or iced tea. I like that a lot. On top of that, the prices are JUST RIGHT. read more

Panera Bread - You Pick 2 - Turkey Bacon Bravo 1/2 Sandwich and BBQ Chicken Salad. YUM! - Sandwiches Near Me - Cincinnati, Ohio

As Panera's go, this one is right there in the middle. It has all of the bells and whistles that come standard for this chain and the food comes out usually as advertised. If you go in the evening, be prepared to hear "we're out of that." I have to say, if an item is one of the 800 listed on your regular menu, it should be available. The soups running out make sense-they even put it on the menu that once it's gone, it's gone. But bread? The word is in your name. And if your biggest sell is a soup and sandwich combo, you really need to make sure the bread is available. This Panera is fine. The customer service could be better, but overall it delivers what you came for-just be sure to go before 8pm. read more

Had a very bad experience here with the night crew. We have a peanut allergy in the family and asked nicely if they could change their gloves, and this is what we get on our receipt. "Change your gloves or she will kill you". On top of that we had to change what we were wanting since they were out of alot of ingredients. Steak for the steak and arugula sandwich. Avocado's for another sandwich and baguettes for sides. Plus, cook1 told cook2 to go ahead and serve a burned sandwich even though cook2 said it was burned. And my wife heard her. BOY! Mason the night manager did refund us every thing since we were leaving without eating and he made the crew responsible clock out and wait for him for a meeting. read more

Panera Bread - Sandwiches Near Me - Cincinnati, Ohio

So sorry about this Panera in Finneytown. The service at the ordering counter was good but it went down from there. It took over 15 minutes to get our orders which were either incorrect or sloppily done. read more