Horrible service. They let the DoorDash people basically take over the restaurant. You can even walk in here due to the madness. The staff pushed orders lower on the list up to satisfy DoorDash drivers. It's garbage! This place has gone downhill with their service. read more

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First off how incompetent must you be to put the wrong soup into the order. It is clearly stated chicken noodle soup on the slip. Secondly I would love to add how the container was less than half full with the WRONG type of soup. It took me 20 minutes to get to this location then 20 to get home. Hire dumb people get bad reviews. read more

Panera Bread - Sandwiches Near Me - Chicopee, Massachusetts

Had the spicy take, was decent and looked about as close to the advertisement as most. Chicken was very tender, roll was superb but they cheesed out on the pickles. Easy in and easy out, the place is spotless and the help was friendly. read more

Panera Bread - The Take - Sandwiches Near Me - Chicopee, Massachusetts

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I placed an order today online through door dash. I ordered a large Mac and cheese and I received in its place two soups. And no chips. I ordered a steak and cheese sandwich and it came on a grinder roll styled bread. and not Bread like it's advertised. I clearly think I got someone else's order but they probably have so many people there they're so untrained that they don't know what they're doing and don't get anything correct. My order # 60175954591 was wrong ! read more

Tasty VERY nice staff plenty of seats to choose clean and overall a good heathy place read more

Panera Bread - Broccoli and cheese - Sandwiches Near Me - Chicopee, Massachusetts

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Extraordinarily terrible. We ordered take out. I got the Green Goddess Salad. Apparently when you get takeout, they retrieve an old, pre-packaged salad from the back of the fridge, throw it in a bag, and hope you don't complain. The salad was rotten and inedible. The wilted, brown lettuce was floating in some kind of brownish liquid at the bottom of the container. The chicken was old, squishy, and coated in some kind of suspicious liquid. There was almost no dressing at all - although they gave me TWO cups for dressing, each cup had maybe 1/4 teaspoon of dressing. Not sure what happened there. I threw the entire thing in the garbage. Oh did I mention this tiny rotten salad cost $13? Wow. I will never go back this this location, it is beyond disgusting. read more

Do not go to Panera in Chicopee. I ordered a double steak and cheese, Marta ordered two chicken salad sandwiches. When I got home there were four chicken salad sandwiches, I had no meat or cheese in the sandwich. I spoke with the manager and she was combative from word go. She claimed that I screwed up half my order but not the other half and just argued that it was all our fault. I am calling the district manager to tell her my disfavor with there survice.if you have any issues with the chicopee store call Jill the district manager at 1-617-581-6160. read more

Panera Bread - Screwed up order - Sandwiches Near Me - Chicopee, Massachusetts

Management sets the tone. If you've read my reviews, you know how I feel about management in chain and all restaurant businesses. Bravo to the manager at the Chicopee MA Panera who was circulating the dining room. I was literally trying to figure out how to make a comment on Facebook about my fruit cup that was only half full. When she asked if I needed anything, I Presented her with my half full cup and she responded in a way that showed she understood my problem. She responded with a full cup. I just hope that she spoke to her workers and didn't just fix the problem herself. The Teriyaki chicken grain bowl (or whatever it is called) was delicious as was the fresh fruit cup. I enjoyed this healthy grain and healthy carb meal. Thanks for the good management training (I'm assuming) that you provide. read more

My wife and I went in a little after 9 for some dinner, as we often do. The staff that waited on us, Shawn, was clearly perturbed by our existence. He was cutting us off while ordering to ask the next question, pounding away on the touch pad like a court stenographer all while tapping his fingers from his other hand on the counter as if he wanted to advertise his irritation. Now I know it was almost closing time and he probably wanted to get out of there, but treating people as if they are bothering you to do what you are literally there to do, is unacceptable. Once it came down to him asking if we wanted any drinks, he had made the situation so uncomfortable we declined. The staff that made our food was super nice and assured us that it was okay that we came in close to closing time. Food was good as expected, we always order the same thing. Fast forward to ordering cookies. I went over to the bakery area, and our irritated friend Shawn was there to wait on him. I said excuse me i would like to get some cookies. Shawn was looking at a paper, looked up to see who was talking and sighed as if lost his check at the races. He threw the paper down, and ran back over to the touch pad and began practicing for stenographer olympics again. I kindly let him know that all the extra antics were not needed, and reminded him all i wanted was to purchase some cookies. Shawn interrupted to apologize, but his demeanor did not change one bit. A lady who appeared to be the manager was there, but she seemed way to stressed with whatever paperwork was consuming her attention and having a solo conversation with to address this employees behavior with her. We will definitely return because we are frequent flyers, but hopefully Shawn will have landed his dream stenographer job by our next visit because if he's there we will not be. 3 stars for the nice man who made our food, 0 for Shawn and the manager who was oblivious to see what was going on. read more

Super friendly staff. Very big building, much larger than the store front appears! Very good food. Fresh, cooked very well, and a great fresh drink assortment. Will be going back for sure! read more

Unprofessional manager. Somehow our order got forgotten or lost and we waited almost 20 minutes. When inquiring about our order the manager was rude, snarky, and did not even do as much as apologize. She made it seem like it was my fault for not getting our food on time! Inadequate manager and staff that cannot handle a busy Sunday lunch. Very disappointed since this is the closest Panera in my area but will definitely be staying away. Prices have gone way up and the service provided at this location is just plain awful. read more

Rude staff, dirty restaurant, food thrown together and soup barely warm (it's soup and a sandwich, not difficult) and no tea made (and the soda machine was out of some sodas). My biggest regret is that I didn't get it to go so I didn't have to be here any longer than I needed to choke it down. Waste of money - go somewhere else. read more

I travel to Chicopee once or twice a year and always stop at this Panera when I'm in town. Casual feel. Free wifi. Panera food. I like all of the salads, the new grains, baguette, and carrot cake muffins. read more

This was the BEST Panera we've ever been to. My salad was so fresh (not always what we've experienced from other Paneras)!. I ordered everything online and it was waiting for us when we arrived (another occurrence that so rarely happens at Panera; we've waited as long as 45 min after ordering online). The people who work here are so pleasant and helpful! read more

Panera. What is there to say, it's PANERA!! Food is good and fresh. Busy at lunch and dinner means others love the food too! Breakfast, lunch and dinner, your food needs will be met. Soup and sandwich, soup and salad, Bear Claw and Coffee, well, just a variety of food. Sit, go, you decide. read more

Panera Bread - Jimmy C - Sandwiches Near Me - Chicopee, Massachusetts

My watermelon feta salad, a seasonal special, tasted like watered-down watermelon and salty cheese and green stuff, so basically good, if a bit heavy on the squeaky crunchy grainy stuff (perhaps quinoa?). They probably don't have a guy in the back carving up whole watermelons, so I'll call it a fine salad. Normally, at fast-casual places, I find the portions to be huge. This was, instead, a perfectly normal portion. The woman taking orders was patient with our ridiculous enthusiasm about being at a Panera at 3 p.m. on a Friday afternoon buying lunch, so that was good, too. My husband had precisely nothing to say about his sandwich (and he loves everything), so I think it safe to assume he was not particularly enthused (or appalled). I tried the iced green tea and it tasted like sewage (OK, probably a moldy spigot), so I switched to Dr Pepper. No mold! Yay! read more

Manager (?) old lady, blue polo, was completely condescending and rude in explaining how 'you know you're in Panera and there's gluten all over the store' when dealing with my having said I have a gluten allergy and would like no croutons on my salad. As a celiac person, I did my homework and my girls wanted Panera, so I knew what I wanted. I've literally never been so humiliated in all my life. I canceled my order, opted for chips and let my girls enjoy their sandwiches which they enjoyed very much. However they too were very upset with the treatment I had received and manager repeatedly walking by our table. read more

Food is ok - Just okay Had broccoli soup - was not inspired and not much broccoli to speak of. Sandwiches were fresh but also uninspired. I don't think the food was bad - just not a fair value for the dollar. You order from a mumbly cashier and get served further down the counter line by a ( what could nearly be considered surly) 'sandwich maker'. Asked for a roll with soup and received chips instead. Didn't know that the roll was ordered till i brought my order to the table. Its not a roll vs chips thing as much as how hard is it to get two orders right? Probably will go back and give the place another try - and revisit review then read more

A great soup and sandwich spot. I love the iced green tea and fruit smoothies in the summer months. Free wifi!!!

I just paid $10 for their chick tort pasta and it looks like 2 or 3 chunk chicken pieces from a can, and even taste worse, either the brand has gone to hell or it's just managed that bad. The food is so clean that it doesn't contain meat. I recommend for non-meat eaters that like wasting money on pasta. This is my 2nd visit here and now my last. read more

Overrated..The food sucks at Panera bread and it does not fill you up.. I don;t know why people like their food.. It's way over priced and it sucks read more

Really good soup and the bread was fresh. Nice atmosphere. We were very comfortable and enjoyed dining here.

Good spot for a quick lunch. Usually very busy, lots of kids there. Friendly staff. The coffee drinks are really nice, and seem cheaper than Starbucks. read more

Had soup & sandwich combo Autumn squash soup, chicken,ham and swiss flat bread. Soup was very good flat bread was OK but a little short on meat. Cashier at counter was also lacking on friendly service. Would definitely come back for soup but would have to opt out when it came to flat bread. Visited again and ordered same soup with turkey bravo sandwich. I have found my go too for a quick lunch, sandwich was awesome and soup of course was great. In addition service was prompt and courteous. read more

Clean restaurant and pretty fast service (dinner time), the food was great, the usual Panera standards. Veggie sandwich, Greek salad, and a grilled cheese to go. There's plenty of parking, adjacent to the Walmart and Home Depot parking lots. read more

A must see in Chicopee! The Greek yogurts were perfectly imperfect, don't forget to clarify that you're looking for berries! Ham sammies are on point, unless you complicate your order with a plain bagel, may cause quite the confusion . Overall, I wish I went to Denny's read more

I do go here a few times a week. Panera's food has always been extremely fresh and hot. The setting of the restaurant puts me into a great mood as soon as i get to sit down, grab my laptop a coffee and wait for my food. All the service has always been quick, by the time my laptop is booted up i'm able to sit down and enjoy my meal and do some work! I love the fact that they have comfy chairs and great design. I will continue to grab lunch or breakfast here a few times a week as money permits! read more

Great food, fast service. And polite people, that every body likes :) they should improve on the cleaning tables.

The food is excellent when you eat in the restaurant, however, if you are planning on ordering to go, don't. The food is horrible and they clearly put less effort into the food, I just received an uncooked piece of cheese sandwiched between two pieces of bread. I ordered a grilled cheese. read more