I ordered on the app and chose to pick up in their drive thru. The order was delayed a little more than 20 mins. I waited in the parking lot to get a text that it was ready. After the text, I got in the drive thru and there was only 1 (maybe 2) car in front of me. The order for the car directly in front of me took so long - another 10-15 mins which is very long in a drive thru. They should have had that car wait somewhere else so I could get mine that was sitting there ready. Food was just ok. read more

Wonderful soup. Wonderful customer service. Clean self serve tea bar.My son was sick, so I was picking up an order I placed for him. The variety of tea selections were awesome for someone with the flu as well. I love the warm dim lighting. It's a calm zen place read more

The absolute worst and slowest service!!! Waited in line for 15 minutes with only 4 people in line. This is on a typical day. I only came back because my friends wanted this but they lack great customer service and most importantly speed. read more

Favorite place to go and the staff is always nice! The food is always hot and the manager is very sweet. They keep the place well maintained and there is a staff member that sings so well that I just love hearing him sing! Very nice! read more

My first time visiting this Panera Bread location was Very Bad!! I ordered a Mediterranean Sandwich with the options of what I wanted on the sandwich but even though what I wanted on my sandwich was on the receipt, they chose to add other items to the sandwich that I didn't request. I called, talked to Morgan and she requested I come back so they can remake the sandwich. I went back, gave them the receipt (what I wanted on the sandwich) the sandwich still wasn't correct plus I heard the dude on duty using profanity language about me standing watching them make my sandwich. I called the next day and spoke with Danielle, she assured me that Morgan would call me back and it's been 2 weeks now and haven't heard from neither of them!! GUESS THAT'S THE CUSTOMER SERVICE WORLD THESE DAYS, NO ONE CARES!!! For the record, the young lady that took my order at the drive through upon my first initial visit was awesome, she had everything on the receipt the way I wanted it, The individuals making the sandwich chose to take the shortcut and not Read the Order on the Receipt. read more

I'm kind of sad because this Panera has gone down hill, like down a big hill. It was always my favorite to come eat here after shopping, or just for a quick dinner or lunch. But the last few times it's been a horrible experience with the food sometimes the workers.. We are here today, and our soup was cold, my sandwich didn't have the right bread and missing bacon on my turkey avocado BLT. I ordered the chicken Mac & cheese and it literally had two pieces of chicken. on top of that I ordered at 12:29, it said my food was ready at 12:39... I looked at my phone at 12:45 and I still didn't have my food so I walked up to get it. Just a horrible experience read more

Panera Bread is my favorite place for breakfast. Panera has a great rewards program and does a good job in keeping informed with incentives that bring me back. My favorite item on the menu is their plain toasted bagel with butter. I also like their bun with egg and bacon. Their hot chocolate is creative and tastes good. Their pumpkin muffin used to be my favorite dessert. While Panera Bread is the perfect breakfast setting, I still believe Panera is not doing enough to exert their dominance as America's favorite breakfast joint. The menu is either too limited or not known to their patrons who tend to stick to what they know. Also Panera should position themselves as a trendsetter in building the perfect environment. Imagine walking into a Panera and being greeted to a store that embraces whatever season we're in. Colors for Summer, Fall greeted with leafy imagery and Winter bringing out the decorations of the holiday season. Such a lift will make Panera the place to be. There is a lot more Panera can do in my opinion to solidify their No. 1 position but I will leave it for another time. read more

Panera Bread - Sandwiches Near Me - Cedar Hill, Texas

Wow! This place has really gone down hill! I went there for dinner and I ordered the crispy Asian crunch chicken salad and a bbq chicken sandwich. I was very disappointed with what I received. The salad was not too my liking! Its favor was not good to me. It had dark meat(thigh). I was expecting the meat to be white meat(breast). It was loaded with teriyaki sauce which I would not have minded however the salad dressing that was served with this salad was soooooo wrong. I ate two bites and trashed the salad. I then ate a bite of my sandwich. Although the taste was good I did not enjoy that the chicken was cold!!! A grilled sandwich is supposed to be hot throughout! I trashed that item as well! Since Panera has gone to a fast food concept it has not been good eats to me. read more

This is my first time visiting and the customer service is exceptional . I especially appreciated Sandra ! The level of service provided brightened my day and I haven't even received my food yet ! read more

I got the Chefs chicken sandwich once and it had a pretty large chicken breast. The second time it had a tiny dry Chicken breast, feel like it was bait & switch. We had items missing and my wife's side was expired per the date on its sticker read more

Service was not organized online order was not ready at time of pickup, and didn't get the full order very disappointed.

If ordering at this location, plan to wait at least 30 min. Prep time for food is very slow, even when there is a full staff.

Ordered curbside. Sat in curbside as employees milled around inside. Reported I was there 3 ways, via app and text link and email link, putting parking space each time. They never brought the order and after 12 minutes I had to go in to get it. 12 minutes from the notification that the order was ready and being brought out until I finally did it myself. Wish I could at least take back the tip I included since I had selected curbside. read more

My Order #702441925 was very wrong and missing items. The instructions weren't even acknowledged. Why is there a drop down on the mobile app for adding instructions? It is a waste of time I tried to call the restaurant 4 x's before the meal was unpacked, at 2:30pm, before my flighted departed Dallas 5:15pm, when I landed in Austin 6:50pm this morning at 9:30am and 1:50pm. Every call rings until it shuts off. I was in town for a meeting, thinking I could count on Panera to get an easy order correct; no sides for anyone (3 salads specifically asked for bread), no fruit salad, 4 cookies missing and 1 salad & sandwich wrong. Frustrating part is I can't reach anyone. read more

Today I got a mango smoothie and cinnamon crunch bagel with regular cream cheese. Good! Usually don't do breakfast but I was hungry. LOL read more

Panera Bread - Just arrived. - Sandwiches Near Me - Cedar Hill, Texas

Ice machine broken, 4 of 6 tea containers empty, food tray spilled in dining area with drinks on floor. Food cold, cashier rude, bread was cold, Mac and cheese cold. Asked for refund, Management granted refund but no apology. Thanks for the great service Eric R. read more

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Service - Drive through incredibly slow. No apologies or explanation. Please care and do better.

i love the food here mainly the toasted frontega chicken here it's 10/10. i really love how kind and friendly the people are here love talking to them. read more

This makes no since this Panera is always so slow,the line is wrapped around the building for what? And they charge more than any other Panera, never have pr carry what the Panera's in irving or Las colinas does read more

this cant be happening how is this restaurant so unprofessional you can clearly see the staff standing from the drive through window we were in line for 45min went inside and it was the same thing.. how is this restaurant being managed . how can it still be running they make people wait this long . it's definitely the last time i will be coming to this place . the wait is ridiculous . I understand if they are busy but not even that . i asked the worker at drive through why this was happening and he just didn't know. read more

The food selection is great. The service sucks. Worst place to stop and get breakfast in the morning. The drive thru always takes 15-20 mins. Time to find another breakfast spot on the go. read more

Cashier was friendly, quick without rushing and helpful. Very clean. Food was good with nice presentation. Only complaint was I could hear the kitchen loudly laughing and cursing from my window seat. I had the Baja chicken bowl and my son had the the pick 2 grilled cheese and tomato soup. read more

Panera Bread - Baja chicken bowl and tomato soup with grilled cheese. - Sandwiches Near Me - Cedar Hill, Texas

Seriously just waited 25 mins for a togo potato soup. Literally...one cup of soup. No drink nothing else. That is crazy to me. I wont be back. I have wasted my lunch and will not be able to eat it read more

So recently I tried the strawberry poppyseed salad at a different location and it was made perfect and tasted amazing. Unfortunately this location does not make it the same way which makes it look not as good. read more

Today I encountered an employee at the drive thru window who handled money while wearing food prep gloves covered in avocado. All he said was the amount due. When I dropped some money due to trying to avoid getting avocado on my hands, the employee didn't say a word. All he did was hold out his hand. Not another word to me. And I sat in the drive through for nearly 20min. I love Panera, but this experience was questionable. I only ordered one item. Upon opening my sandwich, a roasted turkey and avocado BLT, I discovered avocado on the outside of my sandwich which appeared to have come from the employee's gloves. The sandwich is only cut part of the way. What a pathetic lack of customer service and just sloppy food handling, not to mention unsanitary. The three star rating is only because I love Panera's food. read more

Panera Bread - Sandwiches Near Me - Cedar Hill, Texas

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First of all store was not busy and Ihave the receipt when purchased and refunded the soup to show times. Took 30 minutes for 1 soup and sandwich, 2bowls of soup and sandwich, and 1 bowl of soup. Got soup was not even warm and French baguette was left off one of the others order that was never brought after pointed out to server. The manager took temperature of pot told not believe me temp the cold bowl that sat on pass so long. Server brought wrong food one time. Didn't' know what was what when he brought the correct order. Store not clean or dirty just dire need of some table top cleaning and trash can emptying. We were sitting at table 8 across from kitchen pass. The ones in kitchen were too busy playing around than working. Place needs some serious attention from district type manager read more

Not my shade of lipstick. Gross. Just seems they do not go the extra to keep this location clean read more

Panera Bread - Sandwiches Near Me - Cedar Hill, Texas

I enjoy Panera Bread on a cold winter's day. The reason is because it gives me an excuse to carb it up with their potato soup in their yummy bread bowl. If you get lucky you can find a seat by the fireplace. I notice a lot of folks enjoy the free wifi & relaxed atmosphere. read more

I could live off of the Squash soup alone! I always order through the app ! They used to deliver to my home but they no longer do so, so know I do in store pick up. I did the curbside pick up once, its ok but I normally go during my 30min lunch so I'm trying to save as much time as possible. There is a little wait w/ the curbside pick-up. Always greeted when I walk in the store. read more

I loved the Panera raisin bread, during the pandemic they stopped making it or whatever. I was told it would come back and if course it has not comeback. So about the only thing I buy there are what they call bagels. Texas isn't known for great bagels but hey you take what you find. If it were not for Sandra ( who should be the manager) and Bill I would never go there. We no longer buy meals there. What frustrates me is the process, you order and the person taking the order does much if the prep work. J have been to locations that run smoothly, one persons takes order and payment whilst another prepares. Makes fir a quicker process. Oh well this the America we live in today,high prices poor service. read more

Although the food is great, when there's a delivery problem you can't reach this store. I called four times and after the phone ringing for several minutes just disconnected. I called Door Dash and after they tried four times they couldn't get an answer either. Food is great, customer service is not great. read more

Great place to take the family! The Flatbread Pizza was fire. Would definitely recommend for anyone needing a quiet place to do some work. Never had any issues with the internet. read more

It's a comfortable environment where you can study, hang, and even enjoy the food. :) The service is great and the employees are a joy to communicate with:) read more

Panera Bread - The dining area - Sandwiches Near Me - Cedar Hill, Texas

Waiting 40 minutes for soup and a flatbread that came all wrong and it is now "redoing".. the restaurant is empty and the attendants don't care. NEVER COMING HERE AGAIN A lot of products I ordered and they said they don't have anymore. I used to come here very often but never more read more

I love Panera Bread. It is one of the easy places to go to get healthy food. However, if you prefer something a little less healthy (and crazy delicious) they have options for you too. I have never tried something that I didn't like here. At this location the staff has always been very nice and helpful, even when they are busy (which they often are). The call ahead is great and, though it isn't on the menu, you can get their soup to go in a family portion so you save money! Everything that I have tried is delicious! read more

Panera Bread - Their Broccoli Cheese soup is excellent! - Sandwiches Near Me - Cedar Hill, Texas

This location has disappointed me over the last few months. I use to love it when the general manager ( female / can't recall her name) was there. There is a new manager (Anthony) who is the worst. We went to get s sandwich, out of bread. Another customer came while we were there and she wanted granola and yogurt. They were out of granola. He didn't offer us anything, not even a cookie. I went yesterday and got a reward ( large drink) I asked if I could get a dessert to substitute, Anthony said no. It would disturb their inventory. Just lying!!! I have received free items many times, and the inventory wasn't disturbed. I will go up there and speak with the general manager soon. I want good service wherever I spend my money, always. update **** 9/10/17 7am--- Patricia the general manager was available for me to speak with this morning. The sweetest lady!!! She apologized on Behalf of her staff member and assured me my next visit would be better. She was kind and made my outlook 100% better....I knew speaking with the General manager would make this a bit better. read more

Not a fan of the order online/pick. Last time they got my order wrong so I had to go back. This time I decided to give them a try again and got stuck with a mini version of the sandwich I ordered. I guess they were down the end pieces of bread and decided instead of getting a new loaf to give me a small sandwich. Before my Panera hiatus I came here quite a bit for many years. I'm a vegetarian and have always ordered this sandwich and considered it a treat. With that being said, I know how its supposed to look and this is the saddest sandwich I've ever seen them make (that includes my son's sandwiches). Time for another hiatus not going back any time soon. read more

Panera Bread - Sandwiches Near Me - Cedar Hill, Texas

asked for white bread on my sandwhich. i got home after 20 minutes of a drive and opened my bag to reveal the wheat bread on my sandwhich. i don't eat wheat. the lady confirmed with me it would be white while i ordered. very disappointing panera. read more

Meet two of my friends for lunch and as always it was a great experience. The food was fresh and the staff was professional and friendly. Our food was out to us by the time we sat down. Now that's service. The staff came over to see if we need anything else and when we did they took the order there at the table and payment as well. GREAT CUSTOMER SERVICE! read more

Panera Bread - Sandwiches Near Me - Cedar Hill, Texas

I normally love Panera, but this particular location is not worth returning to. We ordered from the self kiosk at 10:26 we received it around 10:50. Our food was "okay" we both got avocado-egg white bagels. We decided to have a pastry after to cure our cravings, and while looking at the options saw a fly on top of them...we decided nahh. I noticed the lack of organization on the orders. The staff seemed confused with their own delivery system (dine-in and take out). We had a number and put it on our table, but it was off and they weren't using that system. In addition to our visit, my boyfriend who teaches OSHA, noticed that one fire extinguisher is not being charged and inspected annually. read more