I placed a rapid pick up order and very specifically only wanted my bagel sliced in half and not toasted. Well I had told the lady that I only wanted it sliced in half and she came back at me very aggressive. I was very nice and I don't think she understood English very well but she kept telling me that I wanted it toasted and I explained to her that it only says slice in half. Overall, I was very nice and apologized for even asking for it to not be toasted. There was no reason at all for her to be so aggressive towards me. Will not be returning. read more

Stop in for a soup and sandwich on 2.28.2026. Order the baked potato soup and Toasted Italiano sandwich. Soup was good and the sandwich was delicious. Well balance of flavor and the bread was crsipy. Staff was friendly, helpful and the restaurant was immaculate. Decaf coffee had a nice flavor as well. I'll be back. read more

This is a nice Panera. The sandwiches were very good but the soup was not. I am not sure what happened to our soups but they were watery and not well made. Overall I would give them a good rating as the drinks were good too. The parking is good here with two entrances. read more

Pretty unfortunate experience at Panera. The food is expensive and the quality is not always there. These photos show their new Buffalo chicken sandwich which was so disappointing. As you can see in the photo, there is barely any sandwich filling for the huge amount of bread, making this sandwich very not enjoyable. When so much of your menu is just heating premade soup up and putting premade ingredients onto bread, I expect better (especially for the price paid). In general, this store is spacious, so that's one plus. The coffee is not great either, though. read more

Panera Bread - Buffalo chicken baguette sandwich - Sandwiches Near Me - Brookfield, Wisconsin

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Very disappointed! Very Rude employees. Soup was cold bread hard. Unbelievable considering how slow they were 4.30 pm on the 26th?

After a messed up order we noticed a worker scrapping the air vents above the kitchen where dust was falling all over the floors and possibly surfaces where food was being prepped in the cooking area. After complaining to the workers at the front they said she's far enough away so it's ok and it's not getting in the food. If you can see from the picture she is clearly in the food prep area making a mess. DO NOT COME HERE read more

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The potato soup was the worst I've ever had. Hardly any potatoes or bacon and WAYYYYY too much cheese. I was gagging and couldn't finish it. But service was great and restaurant was clean. read more

This Panera is awful. The cashiers don't listen and give you the wrong food and is very sloppy when making sandwiches.

They decided to clean the vents while making food during open hours while serving customers food made right next to this. And there was a lady with a baby at the table right under it. No one even asked her to move. She just started scraping the dust balls / debris off into the air as it was floating all over kitchen and the lady with her baby. My husband went to speak with the manager, the person at the front said there was no manager and argued that it was 2 feet away from the food. Which is clearly not the case. That area by the ladder is the food prep, and window area. Bad management, dirty, disrespectful and disappointing. Would not recommend. read more

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Haven't been to a Panera in years. Thought I'd drop in for some breakfast. The place was moderately busy. I was greeted immediately when I walked in. I decided to make my own breakfast sandwich with ham, over easy egg, cheese and avocado on a toasted everything bagel. It was very delicious. Hit the spot perfectly. I finished it off with a cranberry orange muffin. That was amazingly moist and delicious as well. I love the crunchy sugar on the top of the muffin, it's the best part! So glad I stopped in. Breakfast was incredibly satisfying and put a smile on my face. Service was great. Off to tackle the rest of my day! read more

Panera Bread - Ham, egg, cheese and avocado bagel on everything bagel! - Sandwiches Near Me - Brookfield, Wisconsin

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Parents My parents love this place for breakfast on the weekends. Service is quick, the menu has great offerings. They seem on top of things for to-go orders and I'm pretty sure they do delivery now too. The baked goods are awesome. read more

Food is generally good, prices are getting outrageous. $9 for a small container of soup?

Despite short staffing the Ruby Isle location is always a pleasant experience. It's clean and cozy atmosphere is matched by efficient staff with great customer service. On the one occasion I had an order issue, it was promptly and pleasantly corrected by manager Skyler.. customer service of this caliber is rarely found anymore. read more

We have been to others Paneras. We drove across town to this one for a school fundraiser. They did not honor the fundraiser because I forgot to enter the code (because it was my 3rd attempt at ordering due to website issues. Also the avocado in my husbands salad were black. read more

Quiet location at about 9:30 am. Service was quick. Only disappointment was that I wanted a wrap for breakfast but had to settle for a bagel sandwich instead. But was given a chocolate chip cookie for the inconvenience read more

Used to like this location, however now, the young girls putting the food together before it comes out are extremely loud. They are in there singing Christmas songs in September, talking about homies, and other nonsense that the morning panera customers most likely don't wish to hear (at least I don't). I don't expect them to be completely silent, but they should know when it is too much. Service at the counter was still good, and overall the layout of the panera is good, but this loud chatter and singing from the food area may prevent me from coming back much. We'll see - maybe it isn't an every day deal. Still love the asiago cheese bagel with honey walnut cream cheese. read more

Paneras are pretty much all the same so for me, ratings come down to service and cleanliness. This location gets BUSY at lunch time - fortunately, there is ample parking and the seating areas are larger than they might appear from the outside. I met a client here for lunch and was impressed to see the manager (literally) running around, clearing trays and making sure people grabbed the right orders. That kind of energy seems to set a tone, because everyone here was friendly and helpful. As for cleanliness, this location is at least 65% less sticky than the Mayfair location, so two thumbs up from me. read more

They are doing everything right At Panera in Brookfield! The dining area was spotless, and the restaurant was crowded when we are for breakfast. Service was fast and friendly, and the food was delicious (as usual). The Apple Crisp muffins are delicious! read more

Always consistent and you get a good fresh meal. Had the strawberry poppyseed salad with Turkey Avocado BLT as a you pick two and both were fresh, flavorful and tasty. Made for the perfect size meal at lunch. Restaurant was clean, bathroom in order, and service was prompt. Liked that they now deliver to your table vs waiting for orders at counter. Clears up the line that used to build up and makes it more restaurant quality as you wait for service. Overall enjoyed the restaurant and food. read more

As Paneras go, this one is middling. Panera can be pretty inconsistent across the country as another reviewer mentioned, but what they don't seem to applaud about themselves enough, is their ability to offer reasonable alternatives to the burger and fry chain options. That's one facet that's the same, no matter where the Panera is located. Panera's homey-ness with respect to being a coffee and internet-browsing spot with a dash of personality is what keeps me coming back to them. I find their laid back atmosphere perfect for a meeting with friends, a quick internet check on the local offerings, and a place to do both with a decent cup of coffee in hand. read more

Today was my 3rd time eating at Panera and so far haven't had any terribly negative experiences. My boyfriend and I stopped around 1:30 today for a quick, light and small bite to eat. We both got the Green Goddess Cobb Salad with Chicken, mine a half, his a full. Granted they are just salads but they came within a few minutes of us getting my water and sitting down, which I thought was pretty fast. We both liked the salad, him a little more than I did; however $21 for those and 1 smoothie is outrageous. Way too pricey for my liking. What I've noticed that's a little disappointing is both locations that I've been to seem to have cashiers that aren't the friendliest. Not sure if this is just a coincidence the few times I've gone or if this is something others have noticed as well. Either way, the food is decent but I feel a bit pricey, and the cashiers could be a little more friendly. read more

No complaints here. Great food, great menu. This place is great when I want a slightly healthier lunch but it also has a great bakery selection. read more

This location is definitely better than the Ruby Isle one in Brookfield on N. Calhoun Rd. However, our order today, the youngsters preparing food orders aren't filling the soup up on the You Pick Two's. My home style chicken noodle soup was about 1/2 - 2/3 full. They need to play closer attention. You should always check your order prior to leaving their store. I don't know about you, but I don't like paying for something I'm not getting! Otherwise it's fine. read more

I think Panera is just okay. The paninis are alright, but I still miss the portabello panini that they haven't had for years. Now, so you know, I ain't cheap, but I think 17 bucks for two paninis and two sodas is ridiculous. Also, I hate that they have Pepsi products. I prefer Atlanta Bread Company any day of the week. However, I do enjoy the free wifi (although it's wicked slow today) and the pseudo-leather couch if it's available. Also, the staff is very nice at this particular location. read more

Stopped in for a coffee and breakfast sandwich. Good came fast, a bit confusing in the line to order but the regulars seemed to have it down. Changing my review down a couple stars. Terrible slow service on a Saturday morning. Took 25 minutes to get a breakfast sandwich and coffee to go. One of the cashiers kept telling people to go to the kiosk but I'm old school and like to be served by a person. Funny thing is that it really wasn't crowded. read more

I ordered the grilled cheese and got four giant pieces of white bread with little to no butter, and one piece of unmelted processed cheese. It was by far the worst sandwich I've ever had to pay for. Totally inedible. Would never go back. They've gotten very sloppy! read more

Panera Bread - Does this look like a good grilled cheese sandwich to you? Well. It isn't. The WORST "grilled cheese" sandwich I've ever had. - Sandwiches Near Me - Brookfield, Wisconsin

I came here before checking in my hotel, and they were about to close in 20 mins. I noticed the workers were cleaning and sweeping and looked almost done. The women at the front who helped me was very patience with me and my family. If it would of been me I would of been frustrated a guest came in during the last mins of the store's hours. All the workers were in such a good mood, patience and I truly appreciated it . I wish I had gotten everyone's names so I could call your corporate office and tell them how awesome your service is!( I'm from out of state and have been to Panera Breads from all over, best quick service so far !) Keep it up staff! read more

Panera Bread - The best cookies - Sandwiches Near Me - Brookfield, Wisconsin

I ordered delivery from this location. An hour and a half later I got sick of waiting for my delivery and tried to cancel my oder and said I had to do it 35 minutes ahead of time. If I had know it would've have taken this long I would've have canceled long before the 35 minute mark. Now I'm starving and still waiting in my food. They have poor customer service and I would not recommend them to anyone looking to get food with an appropriate time of ordering read more

This is a nice Panera location, and is in a rather convenient location. Their only downfall seems to be the lack of coffee in the canisters, but that can only mean they have a lot of customers and they want you to have a hot, fresh cup of joe... I think! read more

Pros: very friendly staff. Cons: very crowded, especially during the lunch hour. Overall: Decent food, at the upper end of what you can find in the New Berlin area, at least for lunch. read more

I just ordered from a person named Ace. Great kid, great worker. Patient and got our oder perfect. The kid deserves a raise. Short staffed and Ace handled it great. Awesome experience today. read more

ALWAYS takes forever. Management is not efficient. No one ever looks like they want to be working here.

Easy to order using the remote pads or can order through a worker. They bring the food to the table. A nice selection of salads and sandwiches. Very fresh and clean. I like ordering from the pads as it is easier for me to resist the bakery, which is very tasty. Because each order is made fresh it is easy to customize your order. I don't drink coffee but it seems quite popular here. read more

Came in looking to get a nice warm coffee and a bagle before heading to work, but as soon as i walked in i was judge by the way i was dressed and was given a bad look! I approached the cashier (Dale) who took my order in a ver rudely manner, as if he didnt want to even work! I the. Asked to get signed up for the rewards card and he rudely handed me the card and told me to do it myself online. read more

Received half my meal. Out of one type of bagel. Instead of calling to ask if I wanted to substitute bagel types, I received an email from grubhub, which I missed at first. I did receive a call shortly after, Panera was out of bananas, would I substitute? I updated it to an apple & asked if there were other changes to my order and was told "No." I checked and my delivery time was pushed back by an hour. I called Grubhub because this was a meal for two people and one person will only have an apple in his order now. More frustrated after I was told over the phone there was nothing that could be done, as the delivery was out for order and the bagel refund was being processed already. I couldn't believe that the rep said "nothing could be done," instead of having Panera ship a substitute to me immediately. Apparently giving me two apples instead on one bagel is supposed to make up for the gaffe? Putting in an order to another restaurant now. Not cool. read more

Panera Bread - Missing: BAGEL & BANANA. Broccoli cheddar soup cup, 1/2 Bacon Turkey Bravo, 2 waters. Bagel refunded, 2 apples instead of a banana. Smh. - Sandwiches Near Me - Brookfield, Wisconsin

As far as Panera's go, IMO this one is doing it right! We usually order to-go for 15-20 people, and everything is always perfect. They call to confirm, have it ready on time, and the food always seems fresh. I would not hesitate to recommend this location to anyone that needs an accurate and tasty group order. read more

This is one of my favorites! I love the NEW breakfast menu the eggs are naturally shaped and the food is fresh and healthy (besides the bakery items of course) The girl who works in the morning is always so friendly and very customer service oriented. read more

Panera used to be a great time with my family but in the past few years the prices have shot up and service/quality has gone way down. I love the food still but either the high costs and small portions it's jut not enjoyable. I was also appalled with the fact that one of my coffees was not made right and they just dumped it into a cup that was a different color and they said they "remade" it, I won't be visiting much more! read more

Dinner, Wednesday, May 20, 2015 They forgot the cheese on my French onion soup. They sold me a pastry and then informed me I was entitled to one at no charge based on my rewards card. Kind of backwards. Why do Panera Breads seem less than clean? I'd go more often but they just don't feel clean. Silverware is never sparkling. Tables never seem clean. Ironically, they were advertising that they were hiring and made big point about how employees don't have to mess with grease. Well yeah, but you aren't coming across as a really clean place to begin with. read more

So, most people already have an opinion on Panera's food. Generally, I'm a fan. They've expanded their menu so it's hard to decide what you want, but the portions are still large (which is good considering the price). They are always hits and misses for me, but overall, I'm happy to eat here. This review is more specifically about their new Rapid Pick Up feature. I'm so in love. I know it seems crazy to be excited about placing an order online, but please let me tell you about my experience: I needed lunch, and I needed some nice bread because we had company coming over for dinner and I had 30 minutes to make it happen. I placed my order online for a pick two lunch with some customized preferences as well as two loaves of bread, sliced. Yes, they let you specify exactly how you want your bakery items. Pay online and tell them when you'll be there. So I hopped in my car, pulled up and walked in to the Rapid Pick Up shelf (which I only happened to know where was because I had been in there a few weeks earlier). The guy was dropping off the bag with my name on it as I walked in. All you do is pick up the bag with your name on it and walk out. Talk to no one. It was quite literally less than 60 seconds, in and out. And they got my order exactly right. I could have ordered bags of bakery goods and a smoothie online, taking my sweet time, and just picked it up on my way home. It's so simple, and yet so very very convenient. This feature is especially key since this location is ALWAYS busy. I don't know why I would have Panera any other way now. read more