Very disappointed with service and quality of food it took an 1/2 hour for a smoothie will never return much better service in Manhattan bay plaza will never get my money again read more

This is the worst place for Panera Bread I will come here again and I will never order anything for this place . The worst people are working there I wait for my order 35 min I'm not suggesting this place to anyone read more

I ordered from Panera and the delivery driver left my food in the lobby without notifying me he was downstairs. As I'm on the telephone with the catering supervisor she says check the front door. I did and nothing was there so I turn my TV to the lobby just in time to see an elderly couple pick up the bag sand walk away. By the time I got downstairs my food was gone. I relyed this information to the supervisor and was told Panera doesn't have anything to do with delivery. I was then transferred to the manager and he said the same thing. So I'm out $65.00 and my food. I will no longer patronize this establishment as they dontvslue their customers. I do not recommend this store at all to anyone. UPSET FORMER CUSTOMER Cindy.G read more

I frequently eat hear can and the food is good all the tine. The add it minus what you don't want in your food which is great so why am I giving 4 Stars you might ask? Lately the dining area has been dirty, good and crumbs in the seat and on the table. I had to whip my area when I come or look for one that needs less cleaning. There is someone that does clean but I'm thinking that it maybe more than the one person can handle. Please Panera, I need y'all to do better because you have a lot of traffic. read more

This is unfortunate, because I like Panera Bread! However, the manager was extremely unprofessional and rude. After my order was completed, I asked for a receipt. He replied, oh you want it. Then as my receipt printed, he told me that, "I could grab it." Wait, what the hell, now I have to grab for my receipt? However, I noticed he didn't tell the customer after me (elderly Caucasian man) to grab for his receipt. No human relationship skills...this is our future. Disgusting behavior for a manager to display, in front of other employees. -TWD read more

This Panera was average. I ordered a late lunch to stay while I was on break from work. My order was to stay and took 20 minutes to come out - simply a pick two order. Because I was not in any particular rush, I did not complain but was not satisfied with the wait time. Otherwise, this is a smaller Panera location and the seats are basically on top of each other. But, the employees are friendly and did apologize for the wait. Will give another try if I am in the area. read more

I never thought anything of this place, well because it's in Bay Plaza....BUT let me tell you, this place is seriously UNDERRATED! This is good. The setup is cool. You see people working on their laptops and nerds playing Pokemon cards....no seriously. The food surprised me. I had a turkey, bacon panini and an apple salad. I was really surprised how good it was. I was impressed and left feeling like "damn, I have to come back." It can be a bit pricey, $12 for my lunch, but honestly, it's worth it. read more

Panera Bread - Salad and panini - Sandwiches Near Me - Bronx, New York

I've alway felt relaxed at any Panera. It's like a Starbucks but more choices. I love the 'pick two' deal. I always get the bowl of tomato soup (upgrade to a bred bowl) with a salad or the pest pasta. You can also get a dessert for a upgrade too. After you place your order they give you a number and you go sit down. Someone will bring your food to you. Once you are done eating you bring your dishes near the garbage. You desperate the forks from your bowls also throw out your napkins. All in separate box. That's the only thing I dislike about Panera. I wouldn't mind giving a tip for someone to clean up instead of me going near someone's else dirty dishes. But I still like the food. read more

This Panera is not it. The customer service sucks. The food sucks. The wait felt like forever, only to get a horrible salad.

I really like the bread bowl tomato soup here, but the lines, then the wait and then finally, I get home to find no bread bowl! Argh! Happened to me twice! read more

Panera Bread - Orders up! - Sandwiches Near Me - Bronx, New York

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Seriously... where is the steak?? 9.99 plus tax for this poor sandwich? Must to be a kidding read more

Panera Bread - 9.99 for this poor and empty sandwich? Where is the steak? You must be kidding me. This is a joke - Sandwiches Near Me - Bronx, New York

You can't really go wrong with Panera; you're getting quality, delicious food at reasonable prices. Their pick two deal is great if you're the kind of eater who likes to a get 'a little bit of this and a little bit of that' like I am. Some of my favorite menu items are the steak and white cheddar panini and the creamy tomato soup. I also hear that the broccoli cheddar soup and mac & cheese are great, too. They also offer healthier sandwiches and salads if you're watching your calorie intake. There are meal options for just about anyone, including kids. This location also has plenty of seating. The downside is that if you come during high traffic times the lines can get pretty long. But even then you'll still receive your food in a timely manner. This place has a Starbucks-esque cafe feel, with people studying or working at tables, friends catching up, or people grabbing a bite for their kids after a long day of shopping. As far as food options in the area, Panera is a healthier and definitely tastier alternative to the fast food joints and food court options. read more

Panera Bread - Half steak and white cheddar panini. I was too hungry to wait! Lol - Sandwiches Near Me - Bronx, New York

Just horrible service and treatment by the shift manager. I ordered a bagel and hot chocolate. Was told to go by the pickup to get my drink. As I'm waiting a server tells me to have a seat and out my number on the placement stand. Twenty minutes later no hot chocolate. I go up to ask and the shift manager (who apparently is doing the drinks) tells me he made two drinks and threw it out because no one picked it up. As I was trying to explain that I was told to have a seat he interrupts me and tells me if I want whipped cream on it. No apology, no remorse, I was wrong and he was right. There's no signs saying pickup drinks here, food you have a seat. It's not clear. I don't go there often so I don't know the routine. He tells me enjoy afterwards. Again no apology. And I know the tone in people's voice, he was not sincere. I'm never going back there again. Horrible treatment. Ruined my day! read more

Panera Bread - Sandwiches Near Me - Bronx, New York

Busy busy busy, may be Black Friday shoppers !!!!! Food took long time to come but they sees all nice people here, very convenient place right middle of the shopping center. There many options around this center, such as Applebee's, Fice Guys , bagel Cafe, and Red Lobster. They ran out of avocado, and I was wondering big chain places like this has no recoveries !!!! read more

they don't want to make the juice because of the promotion deal they have and that's disgusting and they don't want to service anyone , I'm stand right here writing my review read more

Panera Bread - Sandwiches Near Me - Bronx, New York

Soooo this establishment is pretty trash. Part of the reason is the protocols they have in place. Ordered a company meal so it was a lot. We placed the order online then came to pick it up. It wasn't ready...or placed at all. Why? Because apparently for orders that big you have to call and confirm that you placed the order. Like, WHAT?! What is that ass backwards protocol? So we had to hang in the car since we have to wait an additional 15-20 mins for our $150+ order that should've be ready. I hate this place. The manager was decently helpful, but the least they could do is advertise rules like that for orders that big. Get it together. read more

I enjoy their sandwiches as well as the broccoli and cheese soup. My favorite. Do recommend!

I'm giving it two stars because their tomato soup is delicious, but I ordered the grilled chicken BLT with avocado and the bacon macaroni and cheese bread bowl with a mango smoothie. I got a three crumbs of chicken, no avocado and I didn't get to order the bread I wanted because the cashier was in such a hurry he was finishing my sentences for me without allowing me to elaborate, so the sliced paper thin bread they served it on was all soggy by the time I ate my food. The Mac and cheese came in a regular container but it was tasty, creamy and they were generous with the bacon- real bacon. the smoothie was too expensive for the 8 ounces I got and tasted spoiled. I live quite a distance from this Panera, not worth the drive back to complain or exchange. very disappointed, especially with the annoying cashier who made me feel like he had something more important to do than to provide what he's paid to, customer service and satisfaction. I will not be going back there. I spent $56 bucks and was not impressed. I feel like I wasted my money. The place itself was in disarray and dirty, from the floors to where they keep the salt and peppe. The kitchen staff was pretty fast but since I didn't get a printed receipt because he crumbled it and threw it away telling me "you didn't need a receipt, right" I'm not sure why my order was so wrong. Anyways, stay away from this place. read more

Excellent place to stop by for breakfast. The egg white, avocado and cheese sandwich was warm and toasty. It came with iced coffee. Yummy! read more

Panera Bread - Egg white, avocado and cheese sandwich. - Sandwiches Near Me - Bronx, New York

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Order online, checked app food was not done by estimated wait time which was fine I figured it was busy. 10 minutes later no update so I went inside no food. Checked app (now going on 20 minute delay) nothing and then finally it updated but order was not ready. Asked a worker if any of the three bags behind the counter were mine she checked and said "no." Finally order is up I leave and I am seriously hungry, eat my cup of soup and said I will have the salad a bit later. I get to my destination, ready to eat my salad...no freaking dressing! There's no one there double checking the orders at all just chaotic. read more

Unfriendly staff, I got scoffed at from an employee when asking for assistance after waiting for a long while and then they promptly left. The place did not prepare my order despite ordering ahead of time. The manager was helpful with getting my order fulfilled though. read more

Before I speak poorly I'll say the manager is very nice. The food is terrible, and one female making the food speaks to everyone including her co-works very aggressively. Ordered a chicken sandwich they didn't put any chicken at all!!! The worst location I've been to read more

I love panera bread Decent location Some of the workers are a little testy but other than that I like this Panera Bread read more

Panera Bread - Sandwiches Near Me - Bronx, New York

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The workers at this location are filthy. The woman that "prepared" my sandwich could not bother to wrap it and keep it at proper food safety temp. No hair net, but I guess because she had synthetic braids in a bun, it's perfectly fine. Asked for a new sandwich to be made as the one had flies land on it, and it was sitting out in the open. She refused. I took it to the manager, Gus, issued a refund and was apologetic. Go to Pelham Manor location, where food safety and handling and customers count. read more

Love panera but this location has horrible service. Ordered 2 chipotle chicken avocado melts, grabbed our drinks and went to our table to wait for our food. The meals were dropped off with no chips. We mention the mistake, and while still standing at our table, the person yells to the cashier "there are no more chips!". She had to repeat herself to the cashier twice, but then she just walked away without actually addressing us at all... Um..well, ok... We say screw it, it's 9 and they're closing in an hour so we just took the loss on the chips.. but as I'm halfway through my sandwich I realize there's no avocado in my sandwich. Neither of us have any avocado in our chicken AVOCADO melts. The chips thing was annoying but this should have been mentioned. Do better. read more

Disappointed with my order at this location.... i specifically asked for more sauce on my sandwich through the appand they didnt even give me any.... will not be buying from this location again read more

35-40 minutes for a French onion soup in bread bowl - asked for a refund and no apology from manager or explanation Used to have great service- not coming back read more

I love Panera's food. However, my experience in this particular store was disappointing. I ordered steak and cheddar panini and chicken caesar salad for my lunch (to-go) and to my dismay when opened the bag there was no utensils, napkins, and most of all there was no chicken in my CHICKEN caesar salad!!! Also, the service here is super slow specially in the morning. read more

Panera Bread - Chicken caesar without the chicken - Sandwiches Near Me - Bronx, New York

This location is big and spacious. Came in the morning wasn't packed . I got the chicken Caesar salad and a smoothie . The female cashier was very friendly and told me about all the different types of salads and also gave me a sample of some of the ingredients. The salad took very long because the two employees were stopping and talking with each other. The salad was good ok not bad not great just ok. The strawberry banana smoothie was pretty good but the size was so small for $4.79 and it was finished quickly .I would recommend Panera but it's expensive the smoothie and salad all together was around $14 . read more

Panera Bread - Sandwiches Near Me - Bronx, New York

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Panera Bread is over all a chain which I enjoy but this location has to have the worst service EVER! On two occasions I have been there and both times they messed up my order or they totally just forgot items. The items I did receive were gross like the 4 cheese grilled cheese. I attached a photo of it . The wait is long and the staff is rude. Highly recommend you take your business else where . read more

Panera Bread - Sandwiches Near Me - Bronx, New York

Wow. So I am sitting in this Panera bread and all of a sudden , a disgruntled employee came in and started cussing, and hollering and caused a big scene. She was arguing with the employee who she claimed is bad mouthing her now that she is no longer employed for Panera. The employee also started cussing and talking loud. Doors were slamming and people were getting up and leaving. It was very disruptive. This whole scene could have played out elsewhere or the mgr. should have called the police to quiet the woman and have her removed from the store. I will never go back!! read more

Panera Bread - Sandwiches Near Me - Bronx, New York

They need to hire a whole new staff. Unorganized and the pick up section is a mess. Tons of people back there without gloves on or hair nets. read more

I ordered the watermelon and feta salad added edamame, cilantro, avocado, apple chips and wonton chips & broccoli cheddar soup. The employees / waiters were very helpful. The cashier who took my order gave me sample of tomato soup because I was so indecisive between the two soups. The other gave me another bowl of apple chips. FREE! I do think customer service skills can be worked on when asked the cashier may I see sizes for salad bowls he showed me a L I asked to see a M he said it was half I had to them insist on seeing it! Overall 4 stars! read more

Panera Bread - Watermelon and feta salad, broccoli cheddar soup side of apple and wonton chips! - Sandwiches Near Me - Bronx, New York

Right in the midst of ordering food the young lady in the counter was acting like she didn't want to work there. She was too consumed at watching her coworker go back and forth with a customer. They were going to fight right next tommy child and I. Very unprofessional and rachet. The floor under the table where we ate was disgustingly dirty and nasty. Servers are unfriendly and bring the ghetto with them. If you want Panera go elsewhere not this place. You will end up with pure disappointment. read more

I came here with my best friend last weekend. We come about once a month but this is the first time I noticed an old man sitting alone, talking to himself. The man proceeded to urinate on the booth seat where he was sitting, and then got up and left. As you can imagine, he left the area very wet. We quickly alerted Victoria, the employee who was delivering food to the tables. She replied "Oh, he did? Ok." She was curiously unmoved by the situation. Me and the bff were horrified, but wait, there's more... Victoria comes back with a rag- no gloves on- and proceeds to wipe the urine off the seat. Then, she uses the same rag to wipe down the table top. The bff gagged, I made the sign of the cross and a lady at a nearby table watched in disgust. After "cleaning" Victoria goes straight to the condiments section- she did not wash her hands, didn't pass go, didn't collect $200, and then she grabbed napkins which she then used to dry off the table and seat. The bestie and I tried to eavesdrop as the woman who was watching in disgust called Victoria over and explained to her that she could not wipe pee from the seat to the table. We then watch as Victoria continues to serve food without missing a beat. We told the manager on our way out. To our surprise, she wasn't at all surprised by the situation either! She said the old man came there all the time and there was nothing she could do because when she tries approaching him, he yells. She also told us that Victoria was new and that she's spoken to her about her cleaning habits before. Panera, I love you- but get your ish together. Everything about that situation was unacceptable. I'm not sure which one was worse- the man peeing, or the way the staff and management handled it. read more

BEWARE OF FRAUD Note that when you order from their App, they have an outside delivery service and if the food does not arrive they charge your credit card and just direct you to call the delivery service. read more

Panera Bread didn't do it for me. - My order of chicken noodle soup, bread, chips, and a drink, was botched multiple times. Also, my drink was messed up. It's contents were splattered all over it's container. - Their staff wasn't well trained. Many didn't know who they were serving, and brought inquires about their duties to diners. For example, they'd bring John Doe's meal to Jane Doe, inquire if it were hers, and after hearing no, bring it to Mr. X and ask the same. - Their waste receptacles were messy, and contents were on surface areas. I can't say I'd recommend Panera Bread to anyone. read more

Panera Bread is one of my favorite establishments to get a quick breakfast. I find it is best to go in the a.m., possibly after opening (for the early birds). I'm a fan of their Everything bagels, shortbread cookies, and Cream of Chicken & Wild Rice Soup. They unfortunately do not sell Crispanis (but they should). Also love their salads, but they can be a little stingy on the dressings. The free WiFi is a great incentive to go in...and see what they have. It can be daunting since there is a lot to choose from. If you have an issue with your food, from my experience, I have had it corrected by having the item remade or given extra bread or chips (which tend to come with the sandwiches, salad or soup). A few notes to keep in mind... 1. If you are eating in and there are enough staff, workers tend to bring your food to you. You may be given an ornament (resembling a condiment shaker) or a ticket with a number to place in the holder at your seat. Pay attention if your number is called and check your order. Sometimes mistakes are made and the food has been sent back to have the order corrected. 2. This place can accomodate groups, but it tends to get crowded during rush hour. 3. If you want modifications on your food (no cheese, mustard, e.g)...be sure to tell it to the cashier and check your order. I've had to go and have salads or sandwiches redone because an unwanted ingredient was either added, or an essential one was missing. It can get 'factory-line' like in how quickly food is made during peak hours (thus increasing the likelihood for mistakes), but overall, I like Panera Bread. read more

I love this Panera!! There is always a really nice atmosphere here - groups of girls studying, guys playing magic cards, meetings, families eating out ... I often come to this place when I need to get out of the house to do homework or research stuff on the internet (thank you free WiFi!). The customers are very friendly and I usually end up talking to the people sitting around me about work or what not. For breakfast I usually get a small Hazelnut coffee (free refills) and a some slices of bread (they will charge as if its a bagel). For lunch I like the broccoli cheddar soup, tomato soup, or black bean. The last two seem very healthy and all fill me up. The soup is served with a roll of bread for dipping! I recommend this place for getting work done, catching up with a friend or a place for the fam! read more

Came here a week ago for the first time on a Saturday around 3. There is always a line at any Panera and this was about the same & moved quickly. There was a lot of ppl there w/computers (like every Panera and Starbucks cause of that good ole' free wifi) but we still got a seats. I always get the pick 2 deal. I switch it up between pannini & salad & soup. Mmm that broccoli cheddar in that bread bowl is bangin' btw (don't be decieved cause it's soup..those are a lot calories honey). Anyway this visit, I had the turkey avocodo club which is normally cold but she let me make it hot and choose the bread (thanks boo) w/the bbq chicken salad. Both were good. So nice to have this in that location along w/some other places that opened up in Bay Plaza. I've dined at the Panera in Queens(Woodhaven blvd) for the most part and I thought it was awesome they give you a # here to place on your table and bring your food (Queens you are slackin' there)! Overall, we had a pleasant experience here and will definitly come back. In reference to the review about not wanting to throw out their dishes to get near other ppl's..This is a Panera standard they do everywhere, not just here. Also, in my humble opinion I rather eat on a real plate with real silverware over plastic/styrofoam any day. Small things like this make a difference in comparison to other "fast food" places. I would suggest going to a cafe or other place if you want someone to pick up your dishes for you(where you would tip them). Highly doubt you will get Ebola because you are placing a plate and silverware in a containter with others. I mean unless you plan on rubbing these other plates all over your body once you place yours down?! read more