We are regulars at the Panera Bread drive-thru on Grand River. Their food has become comically expensive, but we enjoy a handful of their items and continue to go. Today, I ordered two salads and when the food was brought to the window, I apologized and said I forgot to ask for extra dressing. The employee looked at me and said he was sorry but they had no extra dressing. Are you kidding me? If things are that bad, they need to call it a day. read more

I am extremely disappointed and concerned by what I witnessed at this location. I watched an employee pick up food service gloves off the dirty floor, use them to wipe his face, and then immediately proceed to prepare food with those same gloves. This is a severe health violation and completely unacceptable. Proper hygiene and food safety standards should be a non-negotiable priority. I will not be returning to this location until management addresses employee training and cleanliness. read more

Totally adequate Panera as far as a location in the chain goes. I was there working remotely yesterday and the WiFi is fast, there's plenty of seating, and a ton of tables have outlets. The bathrooms could have been cleaner however. I had the value duet with a tomato soup and a barbecue chicken sandwich. The chicken quality in the sandwich was dismal. I also don't like the new tomato soup recipe and wish they never changed it. With that said, for $7 I can't complain too much - the value duets are some of the best deals going in my opinion. It was also a hefty amount of food and I could barely finish it. Service was notably pleasant, multiple employees told me to have a nice day as I was exiting. Everyone was just really nice at this location. read more

Panera Bread - Value duet - tomato soup and barbecue chicken sandwich - Sandwiches Near Me - Brighton, Michigan

First time stopping by for lunch and was not disappointed! I got the Fiji apple chicken salad it was perfect. Sweet, savory and filling I could easily eat that everyday! Service was quick even with a lunch rush so don't let the line stop you from coming in. read more

Panera Bread - Chicken salad - Sandwiches Near Me - Brighton, Michigan

Someone once referred to Panera as cafeteria food on steroids and I really agree with it. They keep adding things to their menu and it's as if they took a previous item, added a few more ingredients, and gave it another name. I got the Toasted Garden Caprese today and that was so underwhelming. Basically just bread. I saw no basil on it, the cheese was fresh mozzarella and it was so thin and skimpy that I couldn't taste it. It was like eating lettuce on bread. Disappointing. The service was friendly and efficient. That's the only reason I don't rate them lower. read more

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I love Panera but the employees really need to do their jobs correctly. I ordered my salad with no pecans and apple chips, guess what, neither of those things happened. Also they completely forgot my candy cookie so I had to go back in. I honestly didn't expect them to get it right, but I hope they will in the future. read more

Ordered a $7 breakfast sandwhich and it was tiny, the size is so inconsistent and the value isnt there

Stopped in for a coffee and scone. It wasn't busy and I was surprised to see someone at the counter. Most of the Paneras that I frequent are self service. The scone was okay but the coffee was weak. read more

Panera Bread - Blueberry Scone - Sandwiches Near Me - Brighton, Michigan

Large parking lot surrounding the building. Lots of parking up front and near for all. I like that. Entrance was clean and accessible without steps. They have a kiosk to order if you didnt want to go to the counter. The facility was well lit, clean, and the baked goods displayed nicely. I chose a Bacon, cheese, spinach quiche and an Orange scone. My mother selected the cranberry cake and my husband had the Cinnamon roll. We also ordered an egg sandwich, hot chocolate and coffee. I do like that Panera offers a rewards program with points. Didn't get a chance to use this time around. We are in and sat near the fireplace catching up and enjoying the atmosphere. It really is a nice place to be. Free wifi, good space for groups or individuals. Seems some people with their laptops and even someone with a book. Bathroom was clean and the coffee area was clean. Lownon half and half but it was filled promptly. read more

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Can barely taste the Buffalo, chicken isn't tossed in it just spread on the bread and due to being on a baguette the is not enough ingredients in the sandwich in comparison to the bread and if you get with a drink it's $20, not worth it! Save your money! read more

Panera Bread - Buffalo Chicken Sandwhich - Sandwiches Near Me - Brighton, Michigan

This location deserves zero stars. It's worse than it's ever been and that's so disappointing. I used to love Panera. The store is always filthy and very dingy inside. It desperately needs all flooring and a good scrubbing from the ceiling down. Unfortunately I had to go there two days in a row and I had a similar experience both days. The first day I stopped in there to grab a coffee for myself and while I was there, there were three or four people standing behind the register but yet no one greeted me. So I greeted them and they all told me they weren't working yet. Ok then. I guess they were waiting to punch in. Eventually a young guy in a hoodie came over and took my order. None of them wear uniforms so you can't really tell who is loitering and who works there. Day two- I needed to pick up a 3 gallon coffee order which I ordered via the phone the day before. I arrived exactly on time and of course my order wasn't ready. Again no one was wearing uniforms and no one was at the register. I feel like they wait you out here to see if you'll go use the kiosk and they don't have to deal with you that way. But of course I needed to speak with someone. So the same young man that helped me the day before came behind the counter- again not wearing a uniform- and after looking into my order said it was sent to another store. My email confirmation reflected the Brighton store so I'm not sure how that's possible. But that's what happened and I had to wait 15 minutes for my coffee order which made me late for my meeting. (Thanks!) But the kid did get the coffee made and hustled out but you can't exactly rush coffee. The biggest problem is there's no pride or professionalism there. I know that's hard to come by these days, especially with young people running everything, but uniforms are pretty basic and no one is even in a uniform. That's the first problem. No hairnets, no hats, no uniforms. The place is also disgusting. Panera is supposed to be a classier fast food establishment but it's greasy and dirty so it's basically on the same level now. Brighton desperately needs a better version of Panera. Or someone needs to come in and totally overhaul the store. PLEASE!! read more

Order went straight into the garbage can. Ordered: 2x Broccoli Cheddar soup in a bread bowl -got Mac & cheese and 2 bread bowls. Not even sure how to eat Mac and cheese out of a bread bowl Bacon Turkey Bravo sandwich -came unwrapped and completely messed up. All the bacon was on one side and all the tomatoes were on the other Cucumber salad -came upside down and leaked everywhere 2x Kitchen Sink Cookies -got 1 kitchen sink cookie that was on the Mac & cheese and was completely melted and 2 chocolate chip cookies. COMPLETE joke!!!!! read more

Panera Bread - Sandwiches Near Me - Brighton, Michigan

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Panera is usually one of favorite places but this place just keeps getting worse. Extremely long waits In drive thru, regardless of time of day, always missing ingredients for common sandwiches (which cost $12), sandwich isn't even wrapped properly, store isn't clean. I'm done. read more

Had a couple of minor issues with my breakfast sandwich. One time, it came with no egg, then it came with over easy egg instead of scramble, then it came with no avocado. No big deal as the order got corrected straight away upon request. I wish the coffee tasted better. Had to go to Starbucks across the street to get my coffee first before coming for my breakfast sandwich. Update. They now have stations for self-service ordering and this way you can specify how you want to order in great detail. I visited this facility twice this week and noticed that the amount of ham that is served in the ham egg and cheese sandwich is now a lot smaller than before. read more

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I was waiting for an online order and Lindsay, who was working behind the counter, was not only super friendly, but gave outstanding customer service! You don't get this service very often from other places! Great job Lindsay read more

I got great service this Sunday morning. Perfect place to sit in the outdoor patio with my cup of coffee and chocolate croissant. Great place to treat yourself. read more

Panera Bread - Starting the morning right with my cup of coffee. - Sandwiches Near Me - Brighton, Michigan

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Went to Panera last night for dinner around 7pm. I LOVED their new ordering kiosks. As far as the ordering itself, everything was really simple and the process went smoothly. However, when we received our meals, each of them were so sloppily put together it was hard to ignore. When we took our plates and bowls to the garbage area, the plates and silver wear were piled high as if no one had been there to fix it in hours. I want to love Panera like I used to, but am sadly disappointed. read more

Panera Bread - Forgot the name, but chipotle chicken panini of some sort..everything is just plopped on the sandwich - Sandwiches Near Me - Brighton, Michigan

As of 10/9/2021 this location is open from 7am - 7pm every day. When I came here it was rapid pick up or drive thru only. Was hoping to sit inside but not a big deal. Had a really good Napa Almond Chicken Salad Sandwich, some warm Mac and cheese and a good latte. One of the better Panera locations I've been to in a while. I'm not in this area often, but I'll definitely stop here for something quick to eat. read more

We stopped at this location after making a Michael's run looking for some globes that were on clearance. I love the variety at Panera and the healthy choices- the U Pick 2 is my favorite. Pick 2 of 3 out of your sandwich, soup, or salad options, then either chips, an apple, or baguette for a side. I love the Mediterranean veggie and broccoli cheddar soup. I"m also a fan of the boxes lunches! We came in about a half hour before closing so we knew we had to hustle and get in and out. Staff was friendly enough but you could tell there was a lack of management from the way they yelled for each other from the kitchen. Seemed like a case of the mice playing while the cat was away. Our food was out quickly so we ate and got lost so they could close up the place. read more

Very disappointed with the presentation of my bagel. It was carelessly thrown into a bag for my Rapid Pick-Up order. (Not to mention I tipped 2 dollars on a 5$ order) I have never experienced something like this before from Panera. We will not be returning to the Brighton Location. read more

Panera Bread - Asiago Cheese Bagel - Sandwiches Near Me - Brighton, Michigan

Very disorganized place. They got my drive-thru order wrong and calling them about a replacement after the fact, I have been waiting on a gift card for 3weeks now. The manager said it was a new product and they got confused...uh..what?!! It was the difference between having meat and vegetarian...which to some may have been a bigger deal. I would have come back to have them fix it right away if I hadn't driven 15miles home just to sit down and enjoy my meal...only to find out it wasn't what I ordered. Today we ordered some muffins and drinks. Said "for here", got packed up "to go" after asking a few times what it was I wanted...uhhhh..k. and it took a while for the hot cocoa to arrive because they "ran out of whole milk"...and my oj..well somehow that got missed too. read more

This Panera is always very busy & often there are issues with late coffee but the staff is as nice as they can be. More important they go out of their way to make sure your experience is a pleasant one, especially if there are issues with your order. They were very busy this morning & I had to wait for coffee to brew. Disappointed, I stayed and worked anyway. After while I eventually got coffee. Then as I was heading out, I decided to get an iced tea to go. The server recognized me, handed me a cup & said, "It's on me." And THAT is how good customers are won. Thank you!!!! I will be back. read more

We went through the drive through just now (9/28, 7:30pm) and the person taking our order was just rude and nasty. I get we all have bad days especially with COVID, but it's important to be kind to one another and it's sure not necessary to take it out on paying customers. We did not stay to get our food after we ordered because it was that bad. We love panera and give them our business often, but we are rethinking that after this horrible experience. read more

I usually love panera very much and go there often to get lunch or to go with my grandma. Recently, I had a bad time. I had the new bowl with the chicken and soba noodles. Later that night I got sick with food poisoning and have been trying to recover now for two days. I know that it was the bowl because for dinner that night my fiancé and I had the same meal at dinner and he is 100% fine and that's all I had that day. I hope they upgrade their ingredients and make sure everything is ready to be sold before they sell it. read more

Very disappointed in the serving size of the "steak" sandwich. For $9.00 we were expecting a great deal more. Poor value, additionally there is a tip box by the register, We have to serve ourself and clean up. What is the tip for? $30.00 for soups, salad , sandwich and tap water :( read more

Placed an order on line at the Village Place location. The 2 tuna sandwiches were made with focaccia bread with very little tuna on either. Onion soup with no croutons or mozzarella. Whole order was thrown together. Will never order carry out again! read more

Really horrendous customer service. Stopped by at around 730am on a saturday. Walked in and there was one customer in front of me with at least five Panera workers behind the counter. The line quickly filled in behind me and pretty soon we were 10 deep. The five Panera workers ignored us for at least 10 minutes and after 10 minutes only 1 worker decided to work the register. INSANITY. Worst Panera I have ever been to! read more

I was in charge of ordering breakfast and lunch for meetings at work this week. I placed both orders for one of the days through the catering website to be delivered. Cindy and her staff did an amazing job putting together all the customized lunch boxes. They were also so kind and arrived at the times requested. Everyone left the meetings with full bellies and plenty of leftovers for dinner or a snack. read more

First of all I am a huge fan of Panera Bread but this one was awful. I got the chipotle chicken avocado melt and and there was barely any chicken. All the sandwiches barely had any meat. It felt like I was just eating bread. I also got the chipotle chicken pizza which tbh was kind of good. I love Panera's chocolate chip cookie but when I got it, it was as hard as a rock. I asked the staff for to replace the cookie but they gave me an even harder cookie. Even after warming it up it was still super hard. I also ordered the peach and blueberry smoothie which was probably one of my favorite Panera smoothie. Overall the service was good and fast just wish the food was better. read more

I think this location does a good job overall, but the drive-thru employees always seem impatient to the point of making me uncomfortable. I realize this is a pretty thankless job, and I don't expect to be fawned over, but there are several employees here who sound irritated with you throughout the transaction, shove your food at you before you've had a chance to set down the change they handed you 1 second before, and manage to make "Thank you" sound like "Go die in a fire." Again I don't expect ridiculous fawning, but the experience is noticeably uncomfortable enough that after putting up with it for a year or so, I now find myself heading for Starbucks instead when I'm in a hurry and planning to drive through. I eat in the dining room frequently and have never had an issue... the restaurant is clean, the food is tasty and fresh, employees are pleasant and helpful, and the manager (who offered me a voucher once when they messed up my order) very friendly and professional. Maybe this type of business just doesn't lend itself to having a drive-thru. read more

My wife was the last car in the drive-through and only wanted to get a half of a salad so she could eat tonight. The clock said 8:57 and even though she was the last car in line with two people in front of her waiting on orders you decided to tell her she couldn't order. At 8:57 PM. Thanks for NOT going that extra mile for the customer. Just another reason not to patronize your overpriced and underachieving store. read more

Restaurants get busy, I understand that. Because of this, I will give any place a second chance. The last time I went to this Panera, I was disgusted by how dirty the place was. In fact, we struggled to find a spot to sit. Tonight we returned. It was worse than ever. The floor was covered with debris. Every trash can was overflowing. Again, there were not any clean tables. My husband asked one of the 3 people standing behind the counter if we could get a table cleaned. The told us "we have a lot of spring cleaning to do so there isn't time to take care of the dining room". Then we received our food. It all actually tasted great! The only issue was that my soup was not hot. I took it to the counter and they directed me to the microwave. I will not be back. read more

I'm a Panera freak. I love their breakfast! My husband and I come here for breakfast sometimes on our way to work, we like to order from the table. The past two times they got my husbands coffee wrong but I will say each time they fixed it so fast that it wasn't even an issue! The staff is always friendly same with all the managers! I'm always happy with what I order and the quality I prefer this Panera over the one in novi where I work! read more

Little bit of slow service. I came right before the lunch rush so it usually quicker at other locations but who knows, they could've had a catering order. Food was great tho! I customized my order and had my sandwich toasted and added cucumber, they did it. HUGE roll with my order, never got so big of a roll. Couldn't finish it. Clean restaurant and bathrooms. Has two registers working and the new kiosk stands. read more

Ordered 2 lunches at the drive thru only to drive home (about 15 min) away and discovered no salad dressing for the salad. This comes after the fact that about 3 weeks ago I was at another Panera (Howell) and they completly left out an entree! I immediately called and complained to the manager and he told me I could drive back to get the dressing and also give me a free cookie. When I told him it was to far to drive back he said sorry and basically hung up. Guess that manager thinks a cookie will make my boo boo go away!!!! FYI - at least the Howell location sent me a gift card for a free entree, that I have yet to use, that is if I ever go back. read more

35 minutes in drive through. Unless you have a lot of time on your hands eat lunch elsewhere.

Best customer service!!! Thank you to the manager Robyn who filled my order for free when I accidentally ordered curbside from the wrong location! read more

Our food was accidentally delivered to a different table with a couple who didn't correct the server until afterwards (the husband immediately began eating it all, even though their own to-go order was given to them as well). The lady made a big fuss to the manager demanding a refund even though they got their order and ours. The manager was very professional, polite, and patient with them, granting their refund and also made sure our order was remade immediately. Then, even though we weren't upset, she came over to our table to apologize to us and gave us coupons for free meals in the future. The manger went over and above to make sure to correct the problem. The food was also great, and despite the mistake, it was still served quickly. read more

HORRIBLE... I waited 45 minutes in the DRIVE THROUGH for a disgusting, expensive and cold Panini. Never again!

Wow! Panera has really gone down hill while the prices are going up. $5 for a small cup of soup (ordered chicken noodle) with only 2 noodles in it?! $9 for a sandwhich that was sloppily assembled (literally the bread was STUCK to the bottom of the wax paper) and the overall assemble of it looked like a toddler put it together. Moral of the story: I paid almost $30 for two crappy sandwiches and a cup of salty broth. Never going back here again! There's so many good options to eat in Brighton. Why bother with this place? read more