May 30th. I Spoke with the Manager Janice. I explained my disappointing experience. Janice was very respectful, Janice apologized and left note to replace the order. Janice told me shrimp are pre battered, said I should order something in place of it. She noted so anyone could see it. Janice told me when she's in the store her brother is not and vice versa. She told I need to come to the store for the replacement. Today 6/12/25 at 5:29 I called the store to confirm the note. The gentleman told me Janice was not in. I asked if he was her brother he said "I'm one of her brothers" he asked if I wanted the same order, I told him I'm coming in. When I arrived he said, I know who you are we don't usually get the whole order wrong. I let him read my review & pics. He said we did get the extra steak right I hope you take the review down. He said "I think it was me when u called" I said yes and immediately you said Dynetta, I'm reviewing your order. Today it took me a min to decide what I was getting instead of shrimp. I ordered the chicken pad thai with extra bean sprouts, eggs, crushed nuts & lemon. I SPECIFICALLY said twice I want FRESH Chicken and Beef. It was TMI but I told him I have digestion concerns, I will wait longer to have FRESH Chicken & Beeg. He opened containers to show the food. It wasn't extra beef. He said it is and, this only cost $9 it's a 3rd rice, 3rd beef etc.I was confused and said Iwill just pay for extra beef. He said I'll get more beef. I left the store at 6:46 but went right back in, they forgot the nuts. He said I chopped up a plate of nuts myself. I went thru the food with my fingers. He said well they are in there. He quickly walked away as I asked for the lemon too, he didn't acknowledge me but he gave me nuts &lemon. At 8:17 I called because I had processed chicken in my rice. He said for 30 years we serve the fried rice with rolled chicken unless fresh chicken is requested, rolled chicken is more expensive it cost 9lb? I said I don't care how much it cost. I SPECIFICALLY asked for fresh chicken and beef. He said I showed you the rice. I told him I didn't notice. ( I seen fresh chicken in the pad Thai and didn't think it would be diffrent) He asked if everything else was ok. I told him I didn't know yet. He said You are just now eating. I was taken aback am I supposed to eat when you feel I should. He said the food has been sitting in the containers all this time. He then said I have 4 people here now, rice wrong I will redo it. I will follow up tomorrow. I cannot begin to express the BLATANT DISRESPECT, HOW DARE YOU QUESTION ME ABOUT THE TIME IM EATING. HOW DARE YOU TELL ME HOW MUCH PER POUND THE ROLLED CHICKEN COST. I have NEVER experienced this lack of customer service. I would like to know if he feels this comfortable disrespecting other customers or was it just me. Is it because I'm a woman? Or is it because I'm a woman of color.As far as the food my hubby enjoyed the pepper steak it was fresh. Pad Thai noodles & bean sprouts over cooked both tasted the same, chicken was fresh. Couldnt eat the rice. I deliberately took pics in front of clock. At this point I could care less about the food. He tried to hide it when I was in the store. He was clearly aggravated, but I didn't acknowledge it. I didn't place blame when he told me it was him who took my order. I didn't even address his lack of accountability when he said over the phone he was one of Janice brothers. I ALREADY KNEW IT WAS HIM AND HE NEVER EVEN APOLOGIZED. WHAT IS GOING TO BE DONE ABOUT HIS DISRESPECTFUL BEHAVIOR AND LACK OF CUSTOMER SERVICE?? Oh wow I just found out Vincent & Janice are the owners this is why he's comfortable being disrespectful. Your inheritance is a blessing think about that and DO BETTER BE A BETTER PERSON, TAKE NOTES FROM YOUR SISTER SHE'S A CHARM. read more