Food is good, but delivery is trash. They sub out the delivery to a third party (door dash) they never delivered my food and said they did. Panera wouldn't refund me i had to call door dash even though i ordered on PANERA'S website not DOOR DASH. I wish they would have notified customers that delivery was through a third party. I wouldn't have ordered. I enjoy the food but they lost me with the customer service and runaround. Just refund me or send me my food. SIMPLE! read more

We ordered 2 bacon turkey sandwiches and when we arrived home and started to eat our sandwiches we realized that the bacon was missing from both sandwiches. I called and pressed #5 to speak to a manager, I spent over 15 minutes on the phone repeatedly pressing #5, I pressed to place a catering order and received the same message as the one I received for #5. It seems as though the staff did not answer the phone and you cannot leave a message. When we ordered our lunch we were not told that they did not have bacon. I always check my bag for missing chips or bread, now we are going to have to open the sandwiches to check for bacon. We ordered and received our food before noon and it was not that busy. read more

The food is consistent but the service here is an embarrassment. Slow rude unprofessional. It takes eons to get your order. When you have the audacity to ask they give you attitude. read more

Took my son hear for lunch. I have not been to a Panera Bread in years, Who knew! I like it. The place was very clean, The staff was very nice, knowledgeable and about the food they were selling. also the staff was very helpful. This Panera Bread had table service. when dinning in you order your food, Pay your cashier. The cashier hands you a small buzzer device. This is to let you know while sitting at your table, your food is coming right out. A server delivers you your food and asks if you need anything. Very nice operation. Your Drinks are self serve near by via soda machine. This location also has a small on site baked goods section.. The best thing I like about this place is the food is very fresh and the prices are spot on. Very affordable. I would definitely come back. read more

Panera Bread - The Chicken Citrus Salad Very Yummy... - Sandwiches Near Me - Braintree, Massachusetts

They do not do curbside pickup. They wait till you're sick of waiting to come in and get it. Please stop providing a service you do not want to cater to. read more

This chain establishment never disappoints. They have healthy options for you, but the prices are a little higher than I would like. This location is very large and spacious. There is plenty of room to sit and eat anywhere you would like or even to study as well. There are a bunch of outlets everywhere for which I really appreciate. The wifi is much to be desired though. Maybe there are too many people logged in online but I find loading any web page is very slow. read more

I am generally a big fan or Panera. The food is good, healthy options and it's generally pretty quick. I took my laptop here to do some work a few weeks ago, since I always see signs about the WiFi. Not one Panera employee was able to help me get the WiFi to work. There is a sign at the register that talks about the WiFi, but when I asked the cashier the password she had no idea. Allegedly she went to find out and never came back. I figure I'll go sit down and figure it out. Wrong. I asked the gentleman cleaning up the area who to sign onto the WiFi and he had no idea. How does a place like this have employees that can't help with the WiFi password? So strange. read more

I love Panera but my visit yesterday was not good. I think it's a management issue as they seem to have an adequate staff. No hot water for their tea, no milk either. My soup was not hot. The areas where you place your used dishes was full, as were the trash barrels. I think a good manager would see things to be done and either do them, or get someone else to do them or perhaps staff need specific jobs. I asked for hot water and it was sent right over which was appreciated! I'll be back as I love soup and their cookies, but I hope they resolve my minor issues! read more

Right when I think they've gotten better, I let my guard down and not check my order. This morning they had three in the kitchen talking and carrying on. The orders on the board grew. As others here have said, expect to wait 10+ minutes. So now I'm late for work. Finally, the big girl tosses my order across the counter without a word. AND, they got it wrong -again. I ordered a simple sandwich, not Thanksgiving dinner. $7+ wait, be late, and end up with the wrong order. I'm done. read more

This is a great location. I've never had their sandwiches but their soups and bakery items are excellent. The service is always quick and I can get in and out fast. read more

I live in Randloph and their the closest location to me BUT i drive all the way to Quincy location or South Bay in Boston BECAUSE the workers are RUDE in Braintree!!!! I have never been to a panera bread other than this one that takes forever to make your order because their too busy laughing and having unapproprite conversation BUT that isn't worst part... I came here today to give it a 3rd try and i walked in a Causaian man was in front of me and was greeted nicely by AMY and when done it was my turn she didn't even say how can i help you? she just looked at me which is very rude and i'm not caucasian by the way maybe thats why. I will be making a call to coporate as i have never had ignorant customer service before as i do at the braintree location and its not just 1 , 2 times it has been 3 times and i never experience this at any other location. read more

This is my favorite Panera location and I have always had great food and service here until today. I order the same panini the exact same way every time, no red onion, add bacon. Well this time I see my order isn't right. Cool! So I then take it back to the front. I repeat my customized order, "Hey this is supposed to be no red onion add bacon." I hear the lady in the prep area so there are no red onion on here.....Well Missy....where is the bacon???? Don't get mad because YOU messed my order up and I came wanting t fixed. I still give 5 stars because like I said this is my favorite Panera location so far but the service today is a solid 2. Oh and as you can see in the picture there are onions on my sandwich. I guess remaking from scratch was just too much work so they just added the bacon and gave it back read more

Panera Bread - Sandwiches Near Me - Braintree, Massachusetts

Very clean and willing to accommodate to your particular food needs. The food was delicious and prepared quickly. The staff here are friendly and easy to communicate with. It was a great Panera experience. read more

How difficult is it to make a simple ham and Swiss with tomato, lettuce and onions with NO NO mayos or sauces or anything? We ordered for takeout, check no. 161899 at 1:15 on July 11. What I got was the aforementioned sandwich with mustard, which I hate, and some sort of runny white sauce. Not edible by me. BTW one slice of ham one piece of Swiss and a couple of lettuce leaves with more onion than anything else doesn't make a sandwich. This wasn't the first lousy order but IS THE LAST read more

I order drinks from the mobile app. They make it very difficult to grab your own cups. I ordered a drink around 7pm during dinner time. There's a huge line for in store orders and the cooks are too busy to offer any help. I left without grabbing my orders because I should've been able to go in and out. read more

I ordered delivery from the website for 1/2 a ham and Swiss sandwich and cup of broccoli cheddar soup; the sandwich I received was tuna with tomatoes and no soup. I called immediately and was told I would receive the correct order asap. The sandwich was delivered again incorrectly and I didn't receive the soup. The sandwich was also not sealed or in a bag, just handed to me. I love Panera but I'm extremely disappointed with the quality of service lately. Having ordered from work, my lunch break was long over and I never received anything edible. It's disappointing to leave a poor review but between the Braintree and Quincy locations in the past 2 weeks it's been highly degraded from the Panera I'm familiar with read more

This Panera is completely inconsiderate of its costumers who call in. There have been several occasional call in's that I'd do if I were ordering on a third party app, and I always get the phone continuously hung up in my face. This after noon I had called several times and got the phone hung up in my face 8 times. I repeatedly tried to call back due to them messing up my order and immediately 8 times in a row had the phone hung up on me. The managers never answer their call when you dial 5 for options. It's unprofessional, and inconsiderate. Never place an order or even call in to this place. read more

This is by far the best Panera location that I've been to in Massachusetts. It is always very clean and the employees are polite and helpful. I never have to wait long in line or for my food. I usually order my panini slightly altered from what is on the menu and the location in Quincy and also Hingham have been openly rude about it. This location doesn't do that. It's good to not have to feel bad about how you order a sandwich. They also just started delivering the food to your table. Another nice feature. I really enjoy coming here. It's a good atmosphere to have a quiet meal, catch up with friends or get some work done/ have a study group. read more

I can't believe I'm giving you one star. oh Panera you used to be one of my favorites, but I've had too many problems with this location lately. Nearly each and every week I order a turkey sandwich for my boyfriend, and request the roasted turkey, not the jiggly nasty deli "smoked" turkey. They always charge me for it, and say ok, but when I get it home, you guessed it. Wrong turkey. Countless times they have: given us the wrong salad dressings or none at all, forgot the baguettes, added toppings to salad that I specifically requested not to add etc. When I got their offer in the mail for 50% to try their new online ordering system, I thought I'd give it a shot, because at least if *I* am the one typing up the order, maybe it will come out right. I couldn't have been more wrong. Yesterday I ordered two salads and a sandwich, and when I went to pick it up there was no one standing at the "to go" counter or whatever they are calling it, but i saw my bag sitting there, so I grabbed it, assuming everything was ok, and left. I noticed that the print out stapled to the bag, noting each item, did not have check marks. When I order in the store, I noticed that they have someone reading off each item to the people making it, to make sure it's correct. I get home and find that there are tomatoes on my salad which I requested to leave them out, no extra blueberries in my mom's salad like I asked, only one tiny baguette, and per usual they used the wrong turkey on the sandwich and the bread was all wet and nasty from mountain of pickles they put on it. It seems they didn't even read all the special instructions i wrote in. Something is up with their online ordering system, or more likely the young kids working there just don't pay attention. Even though they've screwed me before, I never called to complain, but this was enough, I called and spoke with a manager named Michelle who was nice but certainly not very apologetic and just said i could come in and get a "free meal" when I said that wasn't really my concern; I just wanted things I order made correctly, and I said that obviously something is off with your online ordering, she just said she would look into it. Sadly, I've had enough overpriced jiggly turkey sandwich and messed up salads, so won't be coming here anymore...maybe just for breads and soup, since it's near impossible to screw that up. Panera corporate: if you're reading this, tell your managers to focus more on quality service and less on the look of your restaurants. read more

The staff at this Panera Bread is top notch. We always make changes to our order and there's never an issue (unlike some of the other local Panera shops). The sandwiches are great but a little pricey. They offer free WiFi, which is pretty convenient. The cool thing about this Panera is that they are a "pilot" location and have some cool features that will hopefully be rolled out to other Panera Bread stores. They have online ordering, in-store iPad ordering, and delivery. read more

We came in on a Wednesday night around 7 p.m. The parking lot was half empty and we figured we could grab a relatively easy quick dinner and be on our way. Wrong. First off, it was excruciatingly slow. We stood in line for 10 minutes waiting to place our order. The person in front of us paid with a debit or credit card which was denied and the cashier recommended he call the bank to figure out the problem. In all fairness, that's a fine recommendation, but she waited for him to finish the call before ringing up anyone else's order. So when we finally placed our order - two sandwiches and two drinks, it turns out that they were already out of certain types of breads. At that point, I didn't care. I was hungry and I wanted food. Then we had to sit through the Panera upsell technique. I don't want a cookie, I don't want a bagel for tomorrow, and I don't want a coffee for later. So now that 20 minutes had passed, we finally received our food. My tuna salad sandwich was not made correctly - it was a chunk of albacore tuna practically smothered in mayo. Hubs enjoyed his sandwich, but I was not impressed. One of the worst Paneras in the area. They do offer a large dining area, with lots of room to accomodate larger parties. However, it's not worth the wait time for it. read more

This Panera was clean, but the help was a little bit rude, and I got expired cream cheese with my bagel yuck read more

Panera Bread - Again with my bagel i get expired cream cheese - Sandwiches Near Me - Braintree, Massachusetts

Hands down one of the nicest Panera Bread locations I have ever been to. Since opening, this location has never let me down - whether I'm running late to work and have to be in and out as quickly as possible, or I'm running late to a meeting and have to take a conference call in one of the booths (yes - I am always running late - thanks for noticing). Today I had my best experience yet. It was the peak of the lunch rush and I was (inconsiderately) sitting in a booth while working on my laptop. I noticed a manager walking an elderly woman through the restaurant, trying to help her locate a booth. He offered her a half booth, but she wanted a full one. I heard this and offered her my booth - it was just me anyway, so a half booth was just as good as a full one. Five minutes later, the manager came back to my table with a hot chocolate and a cookie - on the house. How sweet was that?! He introduced himself as Kevin, and told me that one good deed deserves another. I think Kevin deserves a raise. I will obviously be back - as often as possible! Sidenote - the cookie was amazing. read more

Good quick fresh(ish) food, a little overpriced. Newer location that's annoyingly corporate: here's how placing an order to go for a single sandwich goes down: "I'll have a Blah-Blah-Blah to go, with bagel chips please." "No, I don't want a soft drink, I would have asked for one." "No, I don't want to upgrade to a pastry item for $.99." "No I do not have a my Panera card and I have no interest in giving you my contact info in exchange for some other stupid card to shove in my overstuffed wallet." "My name? It's Justin, but it's none of your business, really." "Oh, why is this guy shoving a plate of cookies in my face? Oh, samples? No, thanks. Can I finish ordering my lunch now?" "Where were we? Oh yes, that is the single item that I ordered when we started this transaction, but I'm sure you forgot by now so thanks for checking." "Yes, I know that's my total, I can see it on the screen." "Why yes, that is my card and my receipt you are handing back me, thanks for reminding me what these items are called." "Oh, I wait for my sandwich five feet to the right, under that big "Order Pick Up" sign where the people are preparing the food and the other customers are waiting already? Thanks, I would have gone out back and waited by the dumpster if you hadn't said something." I know the staff is putting on their disconnected, over-cheery customer-facing game faces because that's what the management wants. Overall they're alright folks that do a good job. It's just that I'd much rather walk into a place that treats me like a fellow earthling and not a target demographic to upsell the hell out of. Just give me my sandwich and I will give you my money. read more

The self-service kiosks and the fact that the staff bring your order over to your at me for you sets this Panera apart from the vast majority of the others. Food is same as any other Panera location: good, albeit pricey. This location does get very crowded on weekends, which means noise. It also means a lot of demand on the wifi, resulting in ultra slow connection speeds. Ordinarily I'd give it 3 stars, but the table service and self service kiosks does bring it up a notch. Best items: soups. Worst items: cookies (seriously, stay away from the cookies) Food Quality: B Service (Friendliness/Speed): A Cleanliness: B Environment: B Menu Options: A Value: C read more

I ordered 3 bagel and small ice chai, but when I received the order the chai it was hot. I asked nicely if I could have a cup of ice since I order the drink cold not hot, I didn't even asked for another drink, money back and I didn't even complained. The guy behind the counter make me another drink, all of the sudden grab he the hot drink on the counter and slam it into the trash bin, and said that it show hot not ice on the receipt. The guy was so rude, I don't get why the attitude over a cup of ice, I even said thank you so much right before he slam the drink in the trash. I always love Panera but after this I'm not sure if I want to eat at Panera again. The food not bad but the service was. read more

As another reviewer said, Panera was one of my favorite places to eat. After today's bizarre experience, I am done. Thursday morning, I placed my first order online. The order was placed at 6:58 am and the receipt said it would be ready by 7:09 am. When I walked in at 7:23, I was crestfallen to see that there was no order on the "online orders" shelf. I waited in line, and talked to a clerk and she talked to another clerk, and no one knew anything about any online order. Believe it or not, it got worse. Another clerk appeared who said that he remembered seeing my order, but when someone walked in and ordered a four-cheese souffle (which I had ordered), the store gave the walk-in customer MY order. I said, "What?!" He said, "Well, we were all out. Is there something else you might like?" I said, "What?!" He said, "We're out of four-cheese souffles now. Sorry." So that's the rules. Online orders can be picked through and picked over if someone walks in through the front door. This, despite the fact that online orders are PREPAID. This has pretty well soured me from ever darkening the doorstep of another Panera. read more

Seriously, probably the most inconsistent delivery out of any restaurant in the area. DO NOT ORDER DELIVERY! I think my office has ordered 4 times from this location and there is either something missing, incorrect, or extra. I don't even know how this happens since they seem to have so many checks when you eat in the restaurant. It's funny too because the driver today ran off as soon as he dropped of the food because I feel like he knew something would be incorrect. It's too bad too since the food is still tasty. read more

Yummy tomato bisque! This place is great, the servers bring your sandwiches and soup over to your table! It's clean too.

They really are totally organized at this location! I went in at 12:00 PM today to get lunch for my Husband and me. I literally was in and out within 5 minutes! I had a tomato and mozzarella pannini and it was so yummy! I also now like how you can get refills on your lemonade at this Panera!! read more

I love Panera, but this location is not good. Staff is friendly but the food quality is horrible.

Stopped here for a quick visit with a dear friend and was pleasantly surprised by the very healthy breakfast options. Had the quinoa oatmeal with almonds which was good but needed a bit of cinnamon as the grain on its own is practically flavorless. Could also have benefitted from some raisins or chopped apple but I was just happy to see it as a menu offering. Super helpful counter staff and cashier who seemed to genuinely care about you despite it being a chain restaurant. Kudos Panera Bread in Braintree!!! read more

Even with a long line, they crank out their guests. If you eat it there, they find you and bring the food to your table. Quick service, nice benefits for the MyPanera Card, and tasty food. Parking can be a little tight, as they share a lot with several other businesses. Luckily it's set a little further away from the mall, so it's mostly working professionals, and less of the denizens of the South Shore Plaza. read more

WORST Panera I have EVER been to. They charged my card 4 times totaling over $50 in charges. This over charge caused me to receive another $50 over draft fee. They basically told me there was nothing they could do about it and were super rude and non accommodating. I will never be giving them my business again and if I could give 0 stars I would. read more

Great customer service. My wife ordered a sandwich that had deli meat, not realizing that the roast beef was prepared rare. Being pregnant, she is cautious of under cooked meats.. The server and manager cooked the meat thoroughly and re-prepared the sandwich for us. Nice touch, and well done. One more reason that's we would return. Thank you. read more

This is not a Covid issue. Just poor management. Line out the door and one cashier. No other staffers helping sole cashier.

Today after working a 12 hour shift overnight i ordered panera pick up online. i accidentally ordered online and sent it to the wrong location. Not only was the manager super helpful in reordering my food and how to get my money back for the mistaken order. He actually checked up to make sure that i followed through to get my money back from the other dedham. I have ordered from this panera probably 5times a month sometimes less sometimes more but this is the first time i had interaction with any staff (i usually do rapid pick up) and they were super friendly and understanding. read more

Quick service, great lunches. I love the chicken garden salad with balsamic. The bakery always looks awesome. It's hard not to drool while waiting in line to order lunch. If you have a short time for lunch, this place is quick and food is awesome! read more

Great staff everytime I go in. I do a lot of delivery as I work the area. Very good delivery people. Very friendly My only beef and the only reason for the 4 instead of 5 stars is the amount of mistakes made with orders. Especially when ordering online. Nothing can get lost in translation. From chicken salads with no chicken to drinks missing it has all happened. In their defense the place is packed and they do always make it right. I still go and will continue to use them as they do a great job as a whole. read more

Very upset with my service today! I went in there looking for a bacon egg and cheese sandwich. However i had mo option to have my eggs not over easy, so dumb!! then my sandwich was wrong! I had to throw it away! What a waste of money! Not returning to Panera For breakfast ever again. Too bad i cant give stars. read more