When asked by customer, Employee failed to change bib on soda fountain guess they weren't properly trained must need better. Training management needs to show people how to change the bib so The Skillet can be executed properly. A kinder gardener can do it. Let's step up and train the people children. read more

The quality has gone down hill over the years. It's just not the same but the price keeps going up

North Quincy has a great place to eat in Panera Bread! We we ate lunch there today. It was such a great experience for lunch. We got Extra creamy MAC and Cheese to die for. I got a steak and white Cheddar cheese with red pickled onions and aioli garlic sauce on ciabatta bread. It tasted like the bread just baked still warm and chewie. The wait staff was so attentive when I asked them what was good on the sandwich, because I don't like horseradish sauce, so Khidhri suggested the garlic sauce he was right on with that! I was so happy with my sandwich that I had to write a good review. Customer was very impressive, which is usually up or not mentionable. I can't wait to tell you about the cookie, which was so big we had to split it was called "The Kitchen Sink ". Double Delicious! I can't wait to try something different next time. read more

Panera Bread - White Cheddar Cheese and steak on fresh Ciabatta bread with pickled red onions and aioli garlic sauce. - Sandwiches Near Me - Braintree, Massachusetts

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I gave two stars because the staff is really nice. I ordered a bagel AS IS, not toasted, not sliced. After placing the order, I was told that my item could be picked up at the prep counter when its ready. Um, ready? Ok so I have to wait for the 8 lunch orders on the screen ahead of mine to have someone place the bagel in a bag and hand it to me. Stupid system. Common sense anyone? I'll order on the app if I go back. read more

Paid 30$ for half a sandwhich and a small soup, they forgot to add my bowl of chicken noodle, then they claimed I lied and can't do anything about it, shitty overly expensive place with lazy workers read more

I went online to the Panera Bread Website to find what I want to order before arriving at the eatery. I saw a "value meal" 1/2 Turkey & Cheese sandwich & Cream of Chicken & Wild Rice Soup for $7.99 and that's what I ordered. The value meal rang up for $8.99, which I assumed was a mistake because I didn't see any special messages. I spoke with the manager Sun-Hair and refused to reduce the price to $7.99. He said "try to order it online and the price will be higher" I asked why, he said something about Boston location and the Braintree location. Not sure of why it's a dollar more but as the manager he could have simply said, "since it's ADVERTISED on the website for this price, I will honor $7.99 but in the future it's $8.99. That's what a "manager" does...give excellent service, keep the customer happy. I called corporate to let them know about my experience, the guy was very very nice and he apologized and gave me a $3 coupon. By the way, the sandwich was excellent, and this was the very first time I had THIS flavor soup, and it was absolutely satisfying (YUMMY!). I wanted an apple, but they gave me bread, which I threw away. The wait was long. read more

This is apparently okay to serve to someone? The crust on the outside was black this was the inside. How can someone not see that when packaging? This is a grilled cheese...what a waste of money. read more

Panera Bread - Sandwiches Near Me - Braintree, Massachusetts

Decent quick stop for food when in the area. The food typically comes out reasonably fast and is as one would expect. At this particular location I've never had any issue with my order and always had orders come out quick. The restaurant is kept mostly clean although you never get that fresh, sparkly clean feeling. The decor seems aged and worn and like it hasn't been replaced in 10-20 years. Booth seating can have tears and cracks in it. One thing I noticed is that the quantity/volume can vary each time you order, for example, may get a huge bowl of soup (super full) one time but a small bowl (only slightly full) another time. Seems to depend who is serving. The small takeout size of a "bowl" is shocking compared to the dine in version, but you pay the same. Soup and food are pretty good although nothing incredible. Homemade would always be better. I find that the soup usually almost always hits the spot. It's good soup! The sandwiches are good as well, usually on the large side. A reason for lower stars is price vs value. These days it can feel costly to eat at Panera compared to what you get. 2 people can easily approach a $40 tab which feels like a lot for just soup, sandwich, and drink. $40 can get you 2 entrees at a decent restaurant or go a long way toward groceries. Overall a quick and good stop for convenience above all, especially when the weather necessitates a good soup. read more

I ordered a bacon egg and cheese on a brioche roll. The bacon was overcooked and the sandwich looked like it was smashed. I don't know how you can serve someone a $6.99 breakfast sandwich that looks like this. So disappointed in Panera lately read more

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Panera Braintree, MA So dissatisfied with this location! I ordered a Green Goddess Baguette with no peppers. I got a Baguette with 4 tiny tomatoes, little to no mozzarella cheese and No Basil at all!! I immediately called when I got home and saw this. Spoke to a manager requesting they remake and deliver the sandwich to my home No we don't do that all I can do is remake and you can pick up or refund. I'll take the refund and never ever use your location again. Do not go here! read more

Panera Bread - Sandwiches Near Me - Braintree, Massachusetts

The food is okay. The service is fine. The place looks fine. What's IN the food though- not so sure. I've gotten food poisoning from eating here 4 times already. this is ridiculous!! read more

I usually get takeout from panera. However, I wish they would bring back the cheddar broccoli mac&cheese as well as the ten vegetable soup. they always take the best meals off the menu. Their bakery is always a hit though, love the almond pastry!! read more

The quality at this Panera location has been slipping for a very long time. I went today and got a caesar with chicken salad. The entire salad was made with iceburg lettuce. It wasn't even a mix of romaine and iceburg. I hate iceburg lettuce which is why I always get a caesar salad. Who needs to be told that caesar salads are made with romaine and not iceburg lettuce? I'm also not happy that they renovated and removed the bench near the pick up, so now when you wait for your food, there is no place to sit and you have to stand. read more

I am Panera bread member. Stopped in and ordered a bagel and butter, cream cheese. Nice counter person saw on my account a free pastry ; so got that as well. Bagel was only lightly toasted vs real toasted? No cheese in bag, butter gave me 3 little butters which were cold frozen? Had to go back and ask for cream cheese and guy tossed a plastic container with cream cheese into bag? Now; nothing that I hate more than trying to apply cold frozen butter to poorly toasted bagel, then applying cream cheese myself... then the non green pile of trash from 3 butter containers, foil, cream cheese container, knife, bag ? Why not spread butter and cream cheese on bagel or put do butter, cream cheese on side... Then all good seats in place taken by day squatters in front of fireplace with their laptops, cell phones, note pads... free office while they but a small coffee or get free through the sips program?? Then paying customers sit listening to zoom calls on their lap tops...same at all Panera breads... should create a restricted area by restrooms for office dwelling cheapskates squatting for free ... then I and others can enjoy soup, sandwiches we buy in the good seats coveted... bad business model... squatters probably will bring their peanut butter jelly sandwich from home in lap top bag next... I've seen that and refilling drinks all day long free before the sips program... one person had their own personal home coffee 32 oz jug to fill up... read more

gets 2 stars cause it tasted good and was ready on time. As for the sandwich the picture showed sliced chicken. I got bbq pulled chicken with mozzarella, tomatoes and onions. The chicken was ground to pulverization like a tuna salad and maybe consisted of 3-4 ounces of meat for a whole $12.49 sub. The cheese and the veggies were cut so thin you could barely see them. I had asked for extra tomatoes and that consisted of 4 slices maybe cut 1/16th of an inch thick which fit the length of the sub so I guess that is extra huh? The sandwich had to be toasted with the lettuce in it since it was all see through soggy like rice paper. Shame on them for thinking this is acceptable for repeat business read more

I just ordered the Family Feast, two bread bowls and two brownies. I ordered it 4 hours in advance and customized the Family Feast order. My husband went to pick it up and the only thing in the bag was the two bread bowls and the brownies. My husband tried to explain to the counter help what the problem was, ie.. we paid $49.20 for the above mentioned food items (two bread bowls and two brownies). She apparently looked at him like he had 3 heads. When he came home and showed me what was in the bag, I immediately called and asked to speak to the manager. After several minutes of looking up the order, his explanation was " it only indicates that you ordered the family feast, nothing specific" Again, I customized the order and had it on the confirmation email, So instead of calling me concerning THEIR ISSUE WITH THEIR SYSTEM, we received two bread bowls and two brownies for $49.20 I did INSIST on a refund to my gift cards and did receive it. I told them I would NEVER order from them again and I DO MEAN THAT!!! read more

Came here for pick up during corona quarantine. I chose the pick 2 with a drink. I ordered a cafe latte iced with whipped cream and caramel drizzle- so delicious! Then I got the chicken melt on a ciabatta which was such a filling sandwich! In addition, I got the poppyseed salad with fruits which was so refreshing! Check out the pics! read more

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So on 2/13/2024 the manager of this location. Aggressively walked up to me accused me of stealing he then decided that wasn't enough. He then took a cup of soda out of from my table and threw it away. I have a condition I can't have too much sugar so like a little soda just to balance myself out. This is about half a cup from a small plastic cup. He then told me to not steal. he did all this in front of customers embarrassing me and himself with his horrible attitude. For anybody who is in Panera corporate here is the incident number. 04550728 Needless to say, I will not be eating here anymore because I can't even begin to imagine what he do to the food if he's upset with me from drinking soda. read more

I rated this Panera 3 stars a few weeks ago. Tonight, the experience wasn't up to par. Asian sesame chicken salad and Mexican street corn chowder were good. I ordered the Strawberry poppyseed salad. The cashier said they were out of blueberries and I said okay. When I got the order there were no blueberries and strawberries, just lettuce, pineapple, a couple of canned mandarin oranges, and poppy seeds. Evidently, they were also out of strawberries, a strawberry salad without strawberries! read more

Didn't deliver one of the sandwiches. My sandwich was ok. My daughter got half of her soup and sandwich order. Nobody picks up the phone.

Expect to wait an extra +10 minutes to have your to-go order prepared while the cooks chat and have fun in the kitchen. It constantly takes ~25-30 min to have take away orders prepared. I've ordered here 3-4 times & will begin going to another franchise read more

Ridiculously long wait time (20+ minutes) for "Rapid Order" and unnecessarily expensive. I gave an extra star because at least my sandwich was delicious. The environment was packed and chaotic though. read more

Worst Panera I have ever been to. Food is absolutely awful , Mac and cheese looked extremely old & the woman at cashier was insanely rude . First gave me no cheese with French onion soup & then gave me legit one pintch of cheese and when I requested more she said no . read more

Always always always check your order. I got to work to find they screwed up my order -again. Instead of a sausage egg and cheese I paid $7 for an egg on a ciabatta. Jesus... read more

Great location with a ton of parking! It was pretty busy on a Friday afternoon. There was a line out the door but thank goodness for the kiosks! I was able to place my order and head straight to the pick up area within 5 minutes. The wait time for the food was at least 15 minutes which wasn't that bad considering they were pretty busy. I was bummed out when they gave me basic lays chips inside of their Panera potato chips. They were actually really stingy on the chicken in both the sandwich and the salad. Panera has gotten more expensive within the past years. read more

Panera Bread - Sandwiches Near Me - Braintree, Massachusetts

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I placed a mobile order 15 minutes prior to my arrival. I simply ordered a black coffee so I thought 15 minutes would've been more than enough time -- surprisingly not. The employee at the register asked for my name and order number. She couldn't find my order at the pick up station so she quickly made my coffee. read more

I'm over this location. Why can't anyone in this location follow instructions? I asked for a coffee with light cream, I got a coffee with extra cream. I ask for a sandwich with no mayo, I got extra mayo. Today I asked for a turkey sandwich with no mayo, I got no mayo AND NO TURKEY. While I appreciate receiving a refund, I much rather would have liked a replacement sandwich. I'll go to Panera again at some point, but no time soon, and I've given up on Franklin St in Braintree all together. read more

High price for low quality food. Asiago bagel tasted stale with burned edges from toasting. Dirty tables and floor. Trash needed to be emptied. Coffee good and fresh. Has gone down hill. Employees don't seem to care. read more

This Panera has gone down hill over time. Got a family meal that's suppose to include a family sized mac and cheese. The picture on the app shows 4 cups. What I got was 1 bigger cup but mac n cheese is filled half way. This meal definitely does not feed 4! In the description I typed a comment to please include butter and utensils, none was given. Did the curbside pick up, clicked the I'm Here button on the email, waited forever and had to go in to get it. See pic for the caesar dressing, like seriously? Salad isn't fresh either. Wouldn't recommend this Panera. Get one of Uno's family meals instead! read more

Panera Bread - Why even bother ???? Their family salad portion is so small and these are the 2 caesar sauces, like seriously??? Why even bother - Sandwiches Near Me - Braintree, Massachusetts

Panera is panera. I love the brocolli and cheese soup. I wish they had lil bits of chicken in it but delicious non the less. I love that the little pagers have sensors on them that let the employees know where you are sitting. read more

I feel like when I walked in the mac and cheese pulled me closer and it had so much flavor so I got it and it was so good!! That I got it 12 more times read more

I'm not a real big fan of chains, but I have to admit that Panera is consistently good for lunch. Today, I went to Cafe Polonia, but it was too crowded and so we went back to Braintree to Panera. Now, that ad campaigns series with the folksy music and the hippie broad talking to us in an earnest voice are quite annoying to me... to the point I want to punch her in the throat; and the two lesbian doctors are just frigging annoying... "...because not everyone can be a doctor..." That said, the creamy tomato soup is good, as is the steak and cheddar panini. It's a chain. 3.75 stars. read more

Panera Bread - Sandwiches Near Me - Braintree, Massachusetts

I love Panera, but I am completely shocked that they allow their workers to not wear a mask even though they're vaccinated. I am proof of getting Covid after getting vaccinated. People are handling food without a mask at this location. Please be aware and careful. read more

Nasty lunch $30 later Canned shredded chicken with barely anything on it Over cooked boxed Mac and cheese $30?????? read more

Panera Bread - Sandwiches Near Me - Braintree, Massachusetts

I ordered a toasted bagel with butter and a hot tea. The hot water was empty, the bagel took 10 minutes and was barely toasted and cold by the time I got it. Panera service and food quality is continuing to go down read more

I am convinced you get less food when you order to go. Earlier in the week I got the creamy chicken and wild rice soup and ate at the restaurant. It was filing and comforting. I just ordered the same size for take out and I am convinced you get less. I spoke to a representative who assured me you get the same amount as it is measured. A cup has 2 ladles and a bowl had 3 ladles. It doesn't feel like it nor does it look like it. Nothing is worse when you order something and then am disappointed in seeing that you are not getting what you expected. If it is truly 3 ladles then Panera should consider resizing their containers as it looks like you barely filled it. I understand leaving some room to avoid spills but this is ridiculous. read more

Panera Bread - Bowl size of creamy chicken and wild rice... feel cheated about the amount - Sandwiches Near Me - Braintree, Massachusetts

The Store is now accepting phone orders during the pandemic. They say 15 min but don't start the order untill you go to register. Manager with attitude told me that calling is the worst option. Waited 45 min, walked out. read more

Food is good, but delivery is trash. They sub out the delivery to a third party (door dash) they never delivered my food and said they did. Panera wouldn't refund me i had to call door dash even though i ordered on PANERA'S website not DOOR DASH. I wish they would have notified customers that delivery was through a third party. I wouldn't have ordered. I enjoy the food but they lost me with the customer service and runaround. Just refund me or send me my food. SIMPLE! read more

They do not do curbside pickup. They wait till you're sick of waiting to come in and get it. Please stop providing a service you do not want to cater to. read more

We ordered 2 bacon turkey sandwiches and when we arrived home and started to eat our sandwiches we realized that the bacon was missing from both sandwiches. I called and pressed #5 to speak to a manager, I spent over 15 minutes on the phone repeatedly pressing #5, I pressed to place a catering order and received the same message as the one I received for #5. It seems as though the staff did not answer the phone and you cannot leave a message. When we ordered our lunch we were not told that they did not have bacon. I always check my bag for missing chips or bread, now we are going to have to open the sandwiches to check for bacon. We ordered and received our food before noon and it was not that busy. read more