Amazing food. Good service, quick timing beautiful ambiance. Would recommend. F

Let me start this with if I could give them a -10 star review I would. However, this is my horror story. I placed an order this morning at about 10 o'clock in the morning. It told me that it would take about 30 to 42 minutes to come to my property after an hour and 20 minutes a DoorDasher reached out to me and explained that they did not see the order because it was picked up already. After I explained to the DoorDasher that I never received the order she informed Keenan, the manager, Keenan, the manager, then decided to tell us that he was not going to remake the order. He also hung up on me mid conversation when I was trying to understand why the order wasn't going to be remade. I highly do not recommend going to this place or even ordering from this place with the type of customer service I received from them. They left my two kids hungry and didn't even offer to rush the order considering I ordered before anybody that was even in the queue at that time. I had three different DoorDashers show up to complete my order. Keenan then decided to cancel my order and tell me I had to re-order in order to get my order that was while I had a DoorDasher waiting, so please take my recommendation do not use the place that Keenan manages because that place is awful Panera will never be receiving my business again as long as Keenan is managing it. read more

Food is good, but the prices are high and the wait time is absurd. Shouldnt be in the drive thru for 20-30 minutes. I placed my order online even and still had to wait. Super frustrating. read more

I already think that Panera is quite expensive. I already think that Panera serves below average food. These things are a given, even at this establishment. But my goodness, this might be one of the most unsanitary restaurants that I have been to. I often stop here to try and get some work done while I make the trek from Chicago to Central IL, but I'm having second thoughts about re-visiting. Let's get some of the tame stuff out of the way. The food here, average and over priced. Last visit I had their half sandwich and soup. The sandwich that I ordered honestly wasn't too bad, it had chicken and avocado and some peppers inside. It was warm and the flavors balanced well. My soup was the French onion soup, which was bland and lukewarm. It came with a side of bread which was cold and hard, so eating it was no easy feat, even while dipping it in the soup. The biggest price catastrophe went to the mango smoothie. Sure, the smoothie was decent, but $7 for half of what a Smoothie King offers is painful. The horrors of this Panera were in the bathroom. I went to wash my hands when I arrived, and there was a ring of mold growing on the handles of the sink. It wasn't just a small ring, it was growing upwards, meaning that it hadn't been addressed for quite some time. It was quite honestly as bad as I had ever seen it. I always say that a restaurant's bathroom is a big indicator to the general practice of the everything else, and I shutter to think what else goes on behind the scenes. I even had to use the bathroom at the end of my meal and just left instead of using that bathroom again. Visitors beware! read more

I redownloaded yelp just to write this review. This is the slowest Panera I've EVER been to. Sat in the drive through for over 20 minutes when there was one car in front of me. Then they asked me to pull off to get my meal, and waited another 15 minutes. i got one cold sandwich, and one salad. Absolutely an asinine wait!! Do not come here if you don't want to spend 45 minutes trying to get your food. read more

I always come here for the green goddess sandwich or their illustrious tomato soup bread bowl or mac and cheese bread bowl YUM! I also love the charged lemonades. Service is always speedy and polite and the ambiance is like every other Panera bread I've been to, cafe style decor, music, and furniture with pictures of bread on the walls read more

I love Panera yummm. The service is fast asfff. low-key its always chill in there too. And you know when your food is done bc of the device they give u, it shakes the table tho sometimes. read more

Panera Bread - Sandwiches Near Me - Bourbonnais, Illinois

I read a lot of bad reviews about this particular Panera Bread. Of course the food is overpriced, everything is overpriced these days but we live within our means. Occasionally I like to come here for the soups in the bread bowls. The last 2 visits were positive. The first time, my fiancé asked a lot of questions regarding nutrition on some of their items. A staff member pointed to a QR code that she was supposed to take and see for herself. Seeing her confusion and mine, a different staff member went behind the counter and took the code on her phone. Then proceeded to let my fiancé use her phone. LOL. She left to do some cleaning then I returned her phone back to her with my thanks. The last visit was just as pleasant. I ordered a bread bowl. It was good and my fiancé ordered a soup and half sandwich. I ordered an iced cinnamon roll and I got to say, it was pretty good. Definitely coming back. read more

Wow! What a nice Panera. I tend to have lots of questions and requests when I order. These ladies did a great job and were very patient with me. They made changes for me, and the food came out correctly prepared. I love that they have Bubbly at the pop dispenser too!! read more

I have never seen a huge Corporate Food place so unprofessional in my life. Orders constantly wrong and at the slowest rate possible. 3 orders in one week were wrong and all that was said was to come back so they could fix it. Unnecessary Unacceptable and Unprofessional read more

I would give them no stars if I could. They are terribly slow. Online orders are sent to their in house line instead of the drive thru, so if you order online expect to be waiting 30 minutes to and hour longer than the time given on the app. Not only did I wait that long, but my order was given to another car. The drive thru service is absolutely terrible. read more

Waited 25 minutes in the drive thru to get the wrong sandwich and forgot the drink 0/5 stars read more

Ok as always. Nothing special but always edible. Good soups fair sandwiches and salads. An easy stop on the road. read more

Grilled cheese sandwich... I'm not sure who makes a sandwich that looks like this and thinks it's right to serve to a customer. The pictures speak for themselves. Get employees who care about their job. read more

Panera Bread - Grilled cheese sandwich - Sandwiches Near Me - Bourbonnais, Illinois

See all

I go to panera alot and this is the first time I had a bad experience. Our buzzer went off. My husband went to get our food and even ask lady if this was it. He brought it back and I got wrong order. I took it back and and lady said my order wasn't ready and we took it wrong. I told her our buzzer went off and lady said it was ours. She ask me buzzer #. How would I know that when all buzzers are placed it a box when done with. I waited for order. The first time I got the chicken sandwich it was a round nice piece of chicken this time it was a chunk of chicken. And it wasn't hot. $12 is a lot of money for a cold chunk of chicken. read more

How do you advertise something and run out of it please explain that to me?! I am so aggravated with this place! One time you go there they close the drive-through the next time you go there they close the inside and you can only go to the drive-through! This place is never constant! The only thing they are constant with is running out of product! If the owner is reading this order more product so you don't run out! Honestly I don't think I'm gonna go back again tired of being disappointed! read more

Was just reading the reviews and this place is awesome. The staff are super helpful and friendly. I have always had my order correct and quick and I am like . . . the picky eater who orders stuff just the way I want it, even at Panera. This is my go to place when traveling in the area. I know it's just Panera and all Paneras are . . . Just another Panera but the staff makes this one great. read more

I ordered 2 brownies and received a much smaller size than I would usually get, yet the price was the same. read more

Panera Bread - Normal size brownie from Panera - Sandwiches Near Me - Bourbonnais, Illinois

See all

Nobody comes close to Panera's broccoli cheddar soup. Staff is very friendly and helpful. Tiffany is my favorite employee, so if you get to meet her you are in good hands. Quick service with lots of seating. My go to meal used to be the Turkey Bacon Bravo (which is delicious) but since it's summer I've switched to their Green Goddess Cobb salad which is incredible. Love the variety of teas to choose from and their coffee is good too. read more

I waited in the drive-through line for about 20 minutes for two large mac & cheese iand a sandwich. As you can see directly into the kitchen from the drive-through window, not one person there seemed like they were in a hurry of taking care of people's orders or the four cars that were behind me. I proceeded to then see them microwave the Mac and cheeses and dump them into the bowls. Not that that bothers me too bad but for the amount of money you pay for a large mac & cheese at almost $10, most customers don't want to see their food being taken out of a plastic bag. You kinda wanna think that stuff is being made fresh during the day LOL. My biggest concern was the lack of their concern that they were taking a very VERY long time and nobody seemed to care. I kind of expect to maybe wait that long if your food is being made fresh like the sandwich but it doesn't take 20 minutes with nobody in the dining area to make a small sandwich and to microwave some food. Never stop here if you're in a hurry! read more

My friend used to eat here once or twice a week until one day he got food poisoning from something he had eaten from here. That was enough to totally turn me off from the place. read more

Our town waited for a Panera for years and years and years. There was always rumors of one opening, but after awhile it was the boy who cried wolf. When it finally opened, you couldn't get within blocks of it for weeks! Alas, I've lived in this town my whole life and I know all about the cycle: A new restaurant opens. Our community acts like crazed people that have never been to a new restaurant before and all pile in their cars to be the first ones there. One month later. A new restaurant opens. Everyone piles in their cars to be the first ones to THAT restaurant. Poor restaurant that opened last month is old news and the rest of us can try it out. Once I was finally able to get within driving distance of Panera, I had to stop in. I was fighting a little cold at the time and nothing heals my throat like a bowl of Panera soup. I love all of the soups that I've tried but my fave are the french onion, clam chowder and broccoli and cheese. I'm also a big fan of their sandwiches and I love the You Pick 2 option where you can get a 1/2 sandwich and cup of soup. Panera is pricey, don't act like you didn't already know this, but I love it once in awhile for a special treat. If you sign up for their Panera card, you can also get a free cookie or smoothie once in awhile just for being a member. I would agree w/ other reviews that this location is small and can get crowded, but the newness of it has worn off and it's at least manageable. read more

This is a nice Panera Bread. Now that it has been open for a while, they've managed to streamline everything. Food is quick and tasty, restaurant is clean. The drive-thru is mega convenient. I've ordered lunch via phone my entire nursing unit and my husband was able to pick it up at the drive-thru! I've recently realized the awesome coffees, bagels and breakfast sandwiches they have! Yum. read more

Every time I eat here, (of course always my wife's choice) I always leave hungry but lighter...in my wallet. Very expensive for a soup and sandwich. Not really very fancy ingredients or anything. I had soup that tasted just like campbells soup. And I had a sandwich. It was deli roast beef with a slice of cheese and some lettuce on bread. Then I went home and had a better one of both that I made myself...for what I paid for a soda at Panera. The best thing about this place is that I buy a coffee with my meal and drink soda with it. Then after the meal...guess what... If I am going to pay ten bucks for lunch, it had better come with some beers. read more

We go to Panera now and again. Not frequently as it is across town in an awkward location. The food is pretty good and above average but it's not 'a cheap date. Feeling a little hungry decided to order a full sandwich and to my amazement it had shrunk. I almost didn't pick it up from the window thinking that it couldn't be mine! Bread, lettuce, a few veggies? OK charge a dime more and keep the size the same. How about it? For that Panera moves down to the average, no big deal, kinda place to go to. Not a good PR move. Sorry. read more

If I could give this location is zero... I would. This location steals from its customers and constantly gets orders wrong! BE CAREFUL ABOUT THE TOTALS YOU GET, THE MONEY YOU GIVE THEM AND YOUR ORDER!!! read more

I hate to say it...but 8/10 times my wife and I go to this location they give us our order and something incorrect. It's one thing for it to happen every once in a while, but it's constant. Its so disappointing. Constantly have to check our order before we leave the drive through window. Managment, please fix this. read more

So angry! I have ordered a delivery and pickup. Both times I didn't get what I ordered. Check your order before you leave!!!! The manager does nothing. read more

Over rated and expensive. A big go to place for the Olivet crowd. Not too impressed with the food, but the atmosphere is comfortable.

Nice people and good service. Would totally recommend going there. Drive thru can be a little slow but it doesn't change the great quality of the food read more

Very disappointed with this Panera. It's Black Friday and 3:00 in the afternoon and it's closed. This is shopping season! Not cool! No wonder everyone is at Starbucks. read more

I'm done with this place. Almost every time I go via drive-thru my order is wrong and I'll have to complain. I decided to try again and it was doing ok for awhile and now tonight we went through the drive-thru and got salads....the fruit in mine was soggy (before the dressing was put on) and my husbands avocado on his salad was rotten and lettuce tasted dirty! Now I'm dealing with an awful upset stomach and sick! Never going again! read more

I just left this Panera location and had excellent service. There was a mistake when we were ordering but the manager Jewell fixed it for us immediately, and our food, and everyone else's as well, was ready quickly. The food was prepared well and tasted great but I am mainly leaving this review for the manager Jewell. She was so kind to us and everyone else there. She was working as hard or hard than the regular employees. She was helping older customers bring their food to their tables, making sure their orders were correct and just all around providing outstanding service. She was really kind and patient with everyone who came through the doors. I could barely finish my meal before leaving this review because I was so inspired by her actions and care for others. read more

Awesome customer service! I love this place! Their Bowls of Mac is always hot and has a great taste to it! Love their chai teas and bowls of broccoli and cheese too! read more

Tasty food, no doubt. But their mark up on what they charge for what you are getting is pretty steep.

20 minute wait for a half order of a salad with no meat or cheese on it? Really!? Meanwhile a dozen other orders are handed out. Including my lunchmates exact same full size salad as I ordered with the meat and cheese in it. I mean really!? My salad was lettuce, sesame seeds, wontons, and a dressing. I couldve bought it from a bag for $2.50 at Kroger quicker and it would have been more filling. Shame on you Panera. read more

It was Panera. The service was good. The place was pretty clean. The people were well mannered.

Not being familiar with Panera Bread, I was relieved when the shift manager assisted me with my order. He was very friendly, professional and helpful. I got my order buzzer, which I couldn't help but wonder when it was cleaned last because it felt sticky, ewwww. All this self-serve stuff while paying rather high prices just doesn't sit well with me. Containers of dirty dishes piled atop trash containers, ewww! All I ordered was a little mac 'n cheese and a little Ceaser's Salad. The mac 'n cheese was runny but tasted good, the Ceaser's Salad was very disappointing and the bread wedge was dry and tasteless. So, for my money, I'll go someplace else in the future. read more

This place is guaranteed to mess up your order everytime. The past two times I've gone through the drive thru, they did not give me a spoon for my soup and my order is either missing something, or is wrong. It's a shame because the food is good, but the employees, just do not care. read more

I have loved panera for years as it was one of the places I missed when moving to the Kankakee area 4 years ago. I was psyched when we finally got one but all paneras are not created equal. The major cons at this one in particular are 1. Enormous wait times at the drive thru, it's worth it, usually, to just park an go in to order 2. It's small, shares a building with a bank, so even when there's no a lot of people dining in its still loud and packed and 3. They have had a lot of turnover even in management so it's still a ways off from running smoothly. The con of all paneras is that it can be ridiculously expensive, especially if you're like me and have 2 kids (kids meals don't even come with a drink!) I know focusing in the cons here and still giving it a 4 star review and that's because it's panera. It's delicious, awesome bagels and nice bakery selections. I love the food and the atmosphere is nice (even if noisy). read more