Put in for a Rapid Pickup. Get there and the drive thru line is wrapped around the building. You have to sit there and hope someone will let you in the drive thru line at the pickup window. Instead I go inside. Tell the employee I have a pickup. He points at the bookshelf. I said no it's not over there but I got the text that it's ready. Is it pick up or rapid pickup. It's a drive thru pickup but I'm not waiting in the long line. The. I have to tell another employee my story. Finally get my food and get home. No tubs of cream cheese. The cinnamon crunch bagels are tossed in with the Asiago and grilling bagels so everything tastes like cinnamon. It's not worth the price or hassle. read more

If I could leave zero stars I would! The person at the window did not hand me a large bag of food well and the bag broke making all the food fall to the ground. Everything would be fine had they not taken another 25 minutes just to give me food that was entirely incorrect. Not worth returning for in any manner. The old location and business environment will be missed. read more

Keep trying to give this location a chance. Today was the last time. Every visit leads to parking in a drive-thru space and waiting for food. Today's wait from 9:13am to 9:34am. Ridiculous. If you can't support the drive thru then close it. read more

Do not bother to eat here or try their drive thru... they could not figure out how to use and/or put in a gift card, waited for over 15 minutes for 2 iced drinks and a muffin and they still got the drinks wrong. read more

i ordered a bagel and it was hard as a rock, at least two days old. I asked if they had any that were fresher and the employee told I could just put it in the microwave. very disappointing. This is Panera, they specialize in baked goods but they're not good. I read more

I bought a group soup from this place, and the group soup comes with utensils, four pieces of a baguette, cheese and croutons. When I got home, my group soup had cheese and croutons and that's it. No bread and no utensils. And when I tried to call back, they sent me to voicemail! Outrageous customer service and poor organization. read more

Come on... Who has better breakfast sandwiches? They're one of the few restaurants that are even open normal hours. Quit your whining.

Today I found a medium long hair in my food, for the third time from this location. Half the time they get my order wrong, the other half my sandwich is a complete mess, like someone made it in the dark with one hand tied behind their back. I live nearby but I really don't think I can continue going here. read more

Do not waste your time here, especially if you're in a hurry in the morning. I literally waited 30 min in line for 4 items this morning around 8am. After 10 minutes I received 2 items, but missing the others. After another 20 min past, the woman came back to the window to tell me it would be another few minutes. No thank you, I asked for a refund. Insane that it would take that long, at the window, for 2 sandwiches. I'll never waste my time or money here again. read more

great food! great service! great vibe! I love eating there and the coffee is excellent! Mo does a great job!

First time in this new location and I was very impressed. Very clean. Very efficient. And really good food !!

Slow, not particularly friendly. Had to cancel order after an hour. Prob won't be back. Seems like they're poorly managed.

I love BreadCo. Eat at the location by my office all the time. But this particular location (closest to our home) is TERRIBLE and has been for years. The service is incredibly slow. They get orders wrong literally about 30% of the time. It's dark and cramped. But I might be able to look past all that ... what I can't overlook is that they have a serious problem with flies. Like, houseflies. Every time I'm in there, for years, they're buzzing around the bakery area. It's nauseating. I'm sure they've tried to fix it ... but it's a perpetual issue. There's another location 3 miles east on Manchester in Des Peres. Go there instead. read more

My family is from Texas, and we have Panera bread instead of the St Louis Bread Co, so we expected no different service or food. Wow we were wrong. The sandwiches are exceptional (I had the Toasted Steak with White Cheddar sandwich) and the bread is crackly and soooo well baked! The soup was hot and creamy (Creamed chicken and wild rice). My little brother had a pizza and I was so surprised because it was AMAZING. Thanks for the great service!! read more

Always messy. Never stocked. Feels like a disgusting college cafeteria. Noisy. No privacy. Slow service.

The floors and tables are dirty. The floor sounds sticky when you walk on it and there are chips everywhere. They seem to be putting drive through as a priority because it took over 10 minutes to get 2 soups out of the kitchen. The old location was better. This is a downgrade. read more

We went through the drive thru here and the person taking our order had trouble answering our basic questions. We were the only ones in line at the time and when we got to the window we waited several minutes before they asked us to pull to the side and wait for our food. We watched as several people behind us got their food immediately. My husband walked inside to ask about it and they told us our food had already been brought out to us when it had not. Turns out it had just been sitting inside on the to go rack. We got no apology or anything. Really underwhelmed by this experience and unimpressed with the inability to own up to mistakes and make things right. read more

Food portions are ridiculously small. Like laughable. Sandwich has one slice of turkey on a crusty baguette end. $8.29 for the sandwich and a dry, wilted pickle, and $2.29 for the soda. Complete joke, why is this place so popular? Must be extremely profitable for them though. Go to Jimmy Johns and get twice the sandwich for about half the price. read more

Got our pickup order wrong. When we drove back to go fix it, they weren't very nice or apologetic. Other bread co. locations to go visit besides this one read more

This Bread Co absolutely sucks!! They never answer the phone for delivery and when they do our order is always wrong!! Wait time at the Bread Co last time I went was 45 min people were asking for their money back . Very dirty - I refuse to order from there and will go out of my if I do want Bread Co . Horrible - really don't go there read more

The food was everything we hoped for! The only problem is the ordering machines were hard to work and were confusing. But in the end the food was really good! read more

Tried rapid pickup, when i got home two out of three items were wrong with the order. Tried to call location, no one would answer. Had to go back to get the missing items. read more

I want to like Panera the way I used to love St. Louis Bread Company, but sometimes it's hard. I just paid a little over $8 for a bowl of soup, had to bus my own table, and the women's restroom with 3 stalls had no TP in two of them. I'm just not feeling the love. It's the little things that make up the big picture. read more

Manager of Panera's in Winchester Plaza needs to be retrained in common courtesy and customer satisfaction. Would not honor a receipt brought in from a Paneras in South County that registered THREE overly baked cookies. Customer complained directly to that store (south) and was told order would be replaced OR I could take it to ANY PANERAS WITH THE RECEIPT AND THEY WOULD REPLACE IT. This particular manager, middle to elderly, had no "bedside manner" and would not replace cookies because the receipt was "thirteen days old". Really? A whole thirteen days? Told customer to take it back to where it was purchased. Customer told manager she RARELY if EVER gets back out that way, and just take care of the problem so we could be on our way. Said he wouldn't do it because it was "thirteen days old". HE needs to be retrained or fired. Hopefully, the latter. read more

This place goes from being amazing to just garbage with 0 effort given in anything done based on the management you get. Gentleman at the counter has no business being any customer facing position. read more

Meagan was amazing. The team went above and beyond to make my experience great. I was in a rush and having a terrible day, and the team made me feel like i was the most important person in the restaurant. I would 100% return to this location and would choose this Bread Co over other similar joints in the area! read more

The last two times we have ordered delivery we have had very poor service and food was not good. Tonight we ordered delivery since our family is sick. The wait was supposed to only be 30 minutes. Our food didn't arrive till over 90 minutes later after ordering. No one said anything or apologized. The food was cold. Mac n Cheese was disgusting, I couldn't even eat it. What a waste of $25.... not eating here, at least at this location, again. read more

1/2 soup 1/2 sandwich or salad is the right amount of food! I enjoy dipping my sandwich into my soup then biting it so much flavor read more

Panera Bread - Sierra Turkey with slice of Gouda and French onion soup - Sandwiches Near Me - Ballwin, Missouri

horrible "drive thru" experience!!! spent 25 minutes in the drive thru line, with 2 "rapid pick up" cars cutting in front of me!!!! then, when i finally did get up to the windoe, no one came to the window for a good 2-3 minutes! when she finally arrived, she mumbled my name- had to ask her to repeat- and she reached for my card. no customer service at all!!!!!!!!!!! as the cherry on the top, i tried to call - twice!- while i was in the drive up window!!- and no one ever picked up!!!!! it rang and rang and then disconnected!!!! if i could give negative stars, i would!!! (and, this is the "new" model for panera? please go back to breadco!!!!!!!!!) a very disgruntled former customer (who works 2 minutes away and was late to work because of this incompetence!!!!) if you must have breadco, go inside- the 2 times i was inside, the woman checking out customers was wonderful! a real shame!!!!! read more

I went through the drive through for the first time today. Staff was helpful and friendly while I figured out my order and at the window. Service was quick, got what I ordered, and food was great. read more

ATROCIOUS. AVOID this location. 45 min wait for carry out and eventually got my refund. NEVER AGAIN at this location. It is an embarrassment to this franchise. read more

Terrible service. Dark. Dingy. Very unfriendly. No smiling or talking behind the line, across the line, at the registers, or anywhere in the store. Negative and heavy atmosphere. Won't return unless I'm in a pinch. read more

Ordered food on line for delivery from this location. The order was wrong and several items missing. Contacted driver who simply would not respond back. Called the store and we were told the delivery driver would call us back. He did not. Sent email to corporate and to local store and both were ignored. This shows they do not care about customer service. This place used to make a show about how they cared but too corporate now and they will not even respond to calls, emails or text. I guess a review is all I have left besides never ordering from this place again. Worst management & customer service around! read more

Went there today...sick and craving their french onion soup only to find out that it's now seasonal and won't be back till spring. Settle for chicken noodle in a bread bowl and other half gets the you pick 2 soup and sandwhich. It's bad when my full order of soup and his half order of soup are the EXACT same size. And my full order doesn't even fill half the bread bowl when it used to overfill it. His sandwhich was sub par and looked pretty nasty. Honestly...this place isn't worth the money anymore. Prices have gone up and yet portions and quality have gone down. Think I might only come back for bagels anymore. read more

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I greatly enjoy this Saint Louis Bread Company/Panera. They always have great customer service and when I recently had an error with a to-go order (they gave me the wrong soup) I told them and they gave me the soup I had originally wanted for free with no hesitation. That's just one example of how they always work to make sure the customer is happy. The restaurant is always clean, they usually don't run out of items (like another nearby Panera seems prone to doing), and the only issue one could have with this location is that it unfortunately lacks a drive-through option. That said, parking tends to be plentiful in the big plaza this location is a part-of so it isn't a big worry. Overall this is a fantastic Bread Company/Panera and I would recommend visiting it should you hunger for some food. read more

St. Louis Bread Co = Panera Bread Had the steak and egg bagel with a lemonade.....fresh bagel and the lemonade was very good....as usual. A very clean operation. read more

I have ordered from here many times and literally thought this was the fasted bread co, and then I deliver and they take 50 years. This is not a good bread co to order from! They take way too long to bring your food! read more

Went in for my rapid pick up, got back to the office and items were not in the bag. Chicken on my sandwich is SUPER dry. Asked for delivery of missing items, literally down the street said they couldn't get ahold of a driver? So instead of getting refunded, I get rewards and not all our food?? read more

Panera Bread - Is that chicken? Dry is a understatement! - Sandwiches Near Me - Ballwin, Missouri

I recently used the Rapid Order option. Ordered online the afternoon before for 6:15 am pickup. I got there on time but my order wasn't ready yet. I waited 10-15 minutes. Not too long but I think it should have been ready. There was one guy that was working rapidly to get the order ready (18 bagels sliced) and another getting my toasted sandwich ready after I got there. I've always had fast and friendly service here though. I really like their Black Bean soup and the Sierra Turkey sandwich is delish. read more

I have been going here for a long time, mostly out of convenience, and because my son loves their soup. But this location is hit or miss. Delivery has always been pretty good, and if they make a mistake they rectify it fairly quickly. What lost my third star was when I went in to pick up my rapid pick up order. It was sitting on the shelf behind the counter when I got there, and the person working the counter was not there at that particular moment, understandable since they probably have other responsibilities, but the girls making the sandwiches looked right at me several times and ignored me. I didn't even get a "someone will be with you in a minute" since clearly the registers weren't under their job descriptions. Instead, I got their attention to try and ask them to hand me my order which was just sitting there, and got an "I can't help you I don't work register," from some snotty red head. As my 9 year old son and I walked out together he turned and looked at me and said "Mom, that lady was kind of rude." It's pretty sad when even a child knows that behavior is unacceptable. So, in the future, our business will probably be going elsewhere. read more