I walked in on the 4th of July when the restaurant was opening. The cleaning was so thorough that the staff was cleaning the tops of the partitions along with the tables and chairs. The bathroom was clean and well-stocked. It was a happy place to relax. The cashier was friendly and welcoming. As a woman was bringing out trays of cookies she was singing, and as the staff meeting was going on, I overhead the workers praising the manager for helping them. You can't buy goodwill like that. read more

Hi Neighbors This is just a warning as I found this unidentified object in a chicken salad sandwich from McAllister's deli. I wasn't going to post this, but it was two days ago and I reached out personally to the manager on duty. I sent photos to the email that he assured me would go to the general manager. This was two days ago. I have not heard a word, which is very disappointing. Having just had an esophagus procedure, this was detrimental to my health (which was explained to the manager on duty). read more

McAlister's Deli - Object found in my chicken salad sandwich - Sandwiches Near Me - Ballwin, Missouri

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The worker working the cash register seemed more concerned about denying my children kids meals when they were 13 years old than she was with providing good service. I've never seen a restaurant care so much about the kids meal age restrictions. None of the food on the tables was cleaned up and we all left with horrible stomach aches from the melted cheese. Food also took about 20 minutes to come out when the restaurant was practically empty. read more

Stopped in for a quick lunch on a Sunday at 11 am. This is a chain deli establishment. Food is a bit high priced most sandwiches in the 10 dollar plus range. I tried the ham and cheese melt and a side dish of potato salad. Cost around $11 dollars. Ham was ok a bit salty and a little greasy tasting. Bun was very bland and a bit too bready tasting. Swiss cheese was barely melted. The potato salad was ok the celery in it added a nice crunch. Overall an ok meal, sadly not as good as Panera but not as expensive either. read more

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Filthy! 5:30 pm on a Monday evening and every table has dirty dishes. Only 3 couples in the whole place but can't find a clean table to sit at. Ordered extra sour cream for my Baked potato and only got 1. Potato was barely warm. So disappointed! read more

I've become a fan of this location! Food come out quick, staff is friendly and food is delicious. Plenty of clean tables to sit. Overall, I'd continue to return to this location. read more

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I took my son to McAlister's Deli for lunch with plenty of time before an appointment, and it turned into a frustrating mess. Ordering was fast, but everything fell apart after that. The couple next to us had already been waiting 30 minutes. The manager explained that their order number (66) had been mixed up in the system as an online order (166). When their food finally came out, my son and I realized it was actually our order. The manager gave it to the other couple anyway, despite it not even being correct. No one seemed to notice the mistake until I said something. Meanwhile, we kept waiting. By the time I asked again, another family who arrived after us had already eaten and left. I was told our food was "coming right out," but when I checked the counter 10 minutes later, nothing had even been started. With an appointment approaching, I asked for it to be made to‑go. Still nothing. At that point, I requested a refund and left. The manager did process the refund, but the overall experience was extremely disappointing. Between the mix‑ups, long waits, and lack of communication, I won't be returning to this location. read more

The service is pretty chill when you walk in. When you ask for extra dressing they are always like yeah for sure. The chicken sandwich along with the salad are amazing! read more

McAlister's has been one of my family's go to staples for quick meals. We go to alot of the locations. But today we went to the Ballwin location and the service was fair but when we got home I found out they bagged the hot foods in with the salads. Salads were a soggy mess. I think that's a mistake that should never be made. That's a food service duh read more

Service is excellent.... Very friendly staff Smiled when they take your order Food is tasty and good portion read more

Stopped in for lunch today with my daughter. It was easy to order online and it was ready when we got there. She ordered a chicken salad. It looked really good and had a lot of chicken on it. She said it was pretty tasty. I ordered a bowl of the tortellini soup. It was OK. Just OK. Definitely not homemade. The restaurant was super busy. We got there around 1 o'clock but still plenty of places to sit. The staff was moving quite quickly clearing off tables and trying to get the customers through the line. read more

McAlister's Deli - Chicken salad - Sandwiches Near Me - Ballwin, Missouri

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I have lived in Ballwin and used to truly enjoy my McAlisters experience for 25 years. I went to the Ballwin location today about 12:15 and only 4 tables had Patrons. I had a party of 4 in front of me at the counter and it still took me 20 minutes, with 2 lines, before my turn. Got my food in a reasonable time, but the wrap and grilled sandwiches were thrown together and fell apart on the way home. To the point, service took way too long and the quality and appearance of the food was inferior. I might give this location another chance, but it's sad that after 25 years, McAlisters may no longer have my busibess read more

I put in an order last night on June 12th at 8:30 pm. I did this through the McAlister's App, not door dash. My order was accepted and I got my confirmation text. I started my drive home, no food when I get there. I look at my phone and I have no updates. When I check the location of my food it says it will be delivered in 12 hours at 10:30 am!! My payment is pending, their app has no cancellation that I can see, and I called the customer service number and they don't come in until 9 am. The store doesn't even have an answering machine. I won't order from them or McAlister's again. I feel that I give the best customer service and that is what I expect. I also don't accept this from companies anymore, or the stupid AI, yes stupid! read more

I was disappointed today bc at THIS McAlister's....the vegetables on the "veggie sandwich" (I'm vegan & vegetarian) were little slivers of vegetables--slivers like the kind I cut off vegetables and toss into the garbage at home when I'm preparing a meal. I could hardly find a small mashed piece of avocado on the bread. Other McAlister's offer better product and aren't so skimpy with the few veggies on this sandwich. The employees are very nice. They clear the tables too! Things have gotten better...not so under staffed. I'm hoping the veggie sandwich today was a fluke and will not be so skimpy should I return again. read more

I was here at my worst and they came through with their great sandwiches, soups, salads, and BROOKIES (brownie + cookie). When I'm craving Panera and I'm not near one I can always count on McAlister's to provide a similar vibe and experience. Workers were compliant even when I was being difficult. Lots of kid-friendly options and really filling. read more

BLTA was delicious. Best ice tea in town. Quick service. Good lunch place. Will be back.

The club sandwich is the king! Sooo good! Extra honey mustard is a must! Love that place

I would give the food five stars but the restaurant was not clean. We sat down at one table and the napkin dispenser was covered in heavy dust. GROSS!! We moved to another table but the ledge between the booths was dusty. I ordered the Pecanberry Salad with grilled chicken. It was delicious. My husband liked his Pick 2 with the McAllister Chicken sandwich and Chef Salad. We'll try another McAllister's next time. read more

I hate this place one time I went the Cheetos I got were so stale and it made me never wanted to have Cheetos again. Also there is this one lady that works there and her name is Sydney she is an older woman with glasses and gray hair and she always talks to us to much and we are trying to eat our food and she just keeps talking to us and she really annoys me and makes me uncomfortable and laughs at me and embarrasses me so this is why I give this restaurant a one star. read more

Lots of choices-very good food! I had the BLT with avocado and Pecanberry salad. The restaurant was very busy at lunch but service was efficient and quick! read more

McAlisters...WTF! Literally how does this even happen! I ordered pickup for a McAlister's club with no lettuce/tomato...instead...they GAVE ME NO BREAD!! For my sandwich! WTF! Literally dumbfounded as to how this even happened. Then, my sweet tea wasn't even sweet! Major mess up McAlister's. I usually love the food but I can't even fathom how this big of mess up happened in the first place... read more

McAlister's Deli - & no pickle!! - Sandwiches Near Me - Ballwin, Missouri

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I feel bad but this location has taken a deep dive south. They are consistently out of products, like spuds. How can you be out of spuds at 11:30 on a sunday? The last time we went, we waited AN HOUR AND A HALF for our food. the staff is so nice and so helpful, but I cannot recommend this place. We have gone to them for years but it's just bad. We give businesses so much grace during covid but this one just can't seem to get it together. the tables and floors are always disgusting and the food is sub par. hope it gets better! we go to the fenton location now instead which is MUCH better. read more

Stopped by for a late lunch and ordered my favorite orange cranberry club. Maggie took our order was very helpful and friendly. With the new social distancing orders in the county, McAlister's had tables clearly marked on where people could sit and stand to order. I would return to this location again. read more

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Terrible place. Poorly run, terrible service, everything is always wrong, my daughter got food poisoning from this restaurant on Saturday. The manager does not care about anything or any customer. Buyer be warned! read more

If you want the best tea in town, come here! It's amazing. The staff are amazing and friendly. Probably best McAlister's in St Louis area. The establishment itself is always clean. Kids eat free on Sunday is always a bonus too :) read more

McAlister's Deli - Choose 2: Spud Max (no olives) & half chicken Cesar wrap - Sandwiches Near Me - Ballwin, Missouri

Yes it was terrible!! Meat was tough and soup was cold. Not much else to say other than we won't be back to the location in Fes Peres

Terribly ran location. About a month ago there was no wait to order and 4 other guests eating. I was told it would be 45 minutes. Today the guy working the register greeted me with "what's up" with a look of disinterest. He was confused when I ordered a potato rather than calling it a spud. He didn't say anything and walked to the back, presumably because he didn't know how to work the register. read more

Unacceptable service. Ordered food to go on a Thursday evening, 30 mins later and still waiting. Bunch of kids running around the front counter (maybe teach them how to assemble a sandwich) and what is presumably snails working in the kitchen with how little food is coming out. If I hadn't paid online and my wife really wanted this, would have been gone a long time ago. Poor management at its finest. Oh. -- and I love the folks in the kitchen with their mask UNDER their chin. read more

We waited a couple of minutes for anyone to notice us and take our order at the counter. I ordered first and selected the Bacon Spud. The woman informed us that spuds would be a 20 minute wait as they had sold more than expected. Oh no, what do I order? I went with the pick two combo with chili and 1/2 The New Yorker Sandwich. Our food came out pretty quickly and all was well except that I really wanted a spud! Maybe next time? read more

JALAPEÑO TURKEY CRUNCH!!!!!!! Best sandwich hands down no cap. Get it with an arnie palmie and your day is guaranteed to be great. Unless they mess up ur order (only happened once) read more

McAlister's Deli - Jalapeno Turkey Crunch - Sandwiches Near Me - Ballwin, Missouri

Cleanup on aisle 1, 2, 3, and four. The 5 second rule definitely doesn't apply here. Chips, napkins, and crumbs galore. On a positive note we were served our sweet teas with a smile. Around 5 front of the house employees, and a handful of customers at 4 in the afternoon. Don't plan on eating here anytime soon. Would happily give 5 stars for the tea, but it can't make up for the complete lack of cleanliness. read more

McAlister's Deli - Cleanup on aisle 1, 2, 3, and four. The 5 second rule definitely doesn't apply here. Chips, napkins, and crumbs galore. - Sandwiches Near Me - Ballwin, Missouri

An after Church favorite. Love the food and love the people who work here. Great atmosphere and very clean. The food is pricy, but like all McAlisters the portions are large also! read more

McAlister's Deli - Yummy - Sandwiches Near Me - Ballwin, Missouri

I called in an order for pickup. Orders for 7 people. One sandwich was ordered with no cheese, but melted cheese was on the sandwich. Also, one order was not in the package at all. Disappointing. read more

Losing operation. We ordered 2 sandwiches. First card reader froze, then cash register froze. Lucas had no idea what to do. Manager watched idly from a table, and told him to make us wait (until machine started working). We waited for 20 Minutes with no update or apology from cashier or manager. When I went up to cancel the order, no one could figure out if the kitchen ever got the order. What a parody of incompetence. Won't be back. read more

I love the food at McAlisters but they cannot seem to get their service / staff figured out. I waited one day for an hour for my to go order. Another day I could see my order sitting in the pass for over 20 minutes. I asked for my money back and the manager huffily threw my food in the trash before giving me a refund. I'm not giving it another chance! read more

Took 45 minutes to get my food and all of the staff seemed very confused. I use to love this place! What happened??

Service was excellent and the staff was very nice. Unfortunately the food was subpar. Bread and meats were not fresh or if high quality, and the combinations did not yield a good flavor profile. read more

This location literally always forgets something or somehow gets our order wrong. I have to check every time I pick up. Otherwise, the food is good. read more

This would have been a better review for a lot of reasons: I had to wait half an hour for my food, they forgot my pickle with my order, and they almost gave my order away to someone else. read more

Pre Covid this was one of my favorite places to have lunch. I think they have been hit like every other restaurant with not being able to get people to work. Online order was 20 minutes late from time it said would be ready, line to the door of people to order and while I was waiting for about 25 minutes I saw tables that hadn't received their food while I was there. Felt sorry for the people working here...I think they were doing the best they could to keep up. read more