Super clean restaurant, consistent food, and customer service was above and beyond. Stringer (Austin) was hilarious and an excellent midday wake up for us during a long day of shopping. There was some help needed with our order, and the manager was really kind and fun to talk with as well. We really enjoyed our visit, and the kids even had fun ordering with Stringer. We definitely felt comfortable here and will look forward to our next visit! read more

Like most things that PE touches, Panera as a chain has been going downhill. Don't even go to my hometown one anymore. Fool me once... In Abilene for work and hotel breakfast is awful, so decided why not. Welcome to the last good Panera! Everything on the menu was in stock and fresh out of the oven. Soufflé tasted like they're supposed to. Orange scone was a little overglazed for me, but baked just right. Staff was super friendly and helpful when I needed another receipt copy. I'll be back tomorrow. read more

Ordered at the drive-thru and waited at the pick up window for 20+ minutes for 2 sandwiches! Cars were piling up behind us, and we would've just left if we hadn't paid already. To top everything off... I ordered both my sandwich's with no onions. 1 was correct and the second was FILLED with them. I'm currently pregnant and have food sensitivity. As soon as I took a bite I threw up...paid for a sandwich I couldn't even eat. Very disappointed with Panera. read more

Ordered chicken Roma Asiago bagel stack. My husband got home with it and the barely any chicken on it! Wirst sandwich ever!

They used to have Great food but I don't know anymore because you can never get it because the staff absolutely sucks

Wow! 1st ordered half BLT Chx Avc Sandwich & tea to go. Charged $17.08 Thought about it. Then asked what part of half sandwich is worth $17? The young cashier apologized very sweetly& got manager. Manager corrected but without an apology or any nicety whatsoever! Then after I opened my order down the road, it was soggy, no bacon, no grilled chicken, VERY COLD! Like it had been sitting in the fridge overnight & this was at 11:40 AM! Do better folks! read more

Stopped by to try their croissant sandwich. It was really good. Surprisingly good. Staff were great, especially Misti. Great service is lacking in a lot of places these days so it is nice and refreshing to have the food correct (with my modifications) and the kindness of staff. Will definitely go back. read more

My last 2 visits to this Panera would probably earn 4-4.5 stars but would've been 5 stars if the prices were more reasonable (I get it... bad inflation + bad economy = everything is expensive) but I'm rounding up to 5 because they have a poor rating right now. I contributed to that (my first 2 visits resulted in no food, wasted time and 1 star) but they seem to be on the ball now! We ordered a Green Goddess Chicken Cobb Salad and a Mediterranean Chicken Greens with Grains and both were very generous portions and very good! The Mediterranean could've used more actual grains but the Green Goddess had lots of perfectly ripe avocado! I ordered with the Panera app for pick up at the counter and it was ready less than a minute after I walked in the door! We didn't order drinks but I noticed that they have a large selection of sodas, teas, coffee's, etc that I might have to try next time! read more

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Every time my husband and I come to Panera very early in the morning, we have been consistently attended and served by Kat. She's always so pleasant, professional, and welcoming. The food is also always served well and delicious! read more

I ordered half of the Spicy Fiesta Chicken Sandwich and throughly enjoyed it! However, the staff is what made this meal more enjoyable- they were all super kind and positive! read more

it is kind of like Walmart self service check out except Walmart does it better. No one is at the counter to take your order so you must use the kiosk to place your own order. Two times now I have placed a specific salad order, at the pick up window it was done incorrectly. The first time they remade it no problem. This time I received a lecture as to how "on their end" the order was done correctly. When I assured her "on my end" I entered the order correctly she said the manager said they would just have to toss it and lose money and they will not remake it. I will not return because paying $13 for a salad that I cannot eat and being treated like I was employee when I am A CUSTOMER read more

Waited in line for 25 minutes When i got home, my husband got the wrong g sandwich. Very disappointed read more

You had to order from a kiosk and they were out of just about everything. They told you to put your name in but if you paid with a card they didn't use it! They had no crackers for the soup. It was awful! read more

I was hesitant to try this Panera because of the other reviews.... But... They have a drive thru! We ordered the Mediterranean veggie sandwich and a flat bread pizza. Both were really tasty. Sandwich was good with soft bread and fresh ingredients. The flatbread was hot and loaded with toppings. I'll return to this location. read more

Panera Bread - Flat Chipotle Chicken & Bacon Flatbread Pizza - Sandwiches Near Me - Abilene, Texas

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I asked for the grilled Mac n cheese pick two sandwich, but got a grilled cheese instead. and I don't like grilled cheeses. read more

Panera Bread - Grilled cheese only - Sandwiches Near Me - Abilene, Texas

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Update: 20min later I just walked in a it was there and now the soup isn't hot anymore. Sooooo, no. I will not be returning. Currently waiting for curbside pickup. It has been 10min since I got the notice saying it's ready. Why even have curbside pickup if it's not gonna be given on time? That is just the review right now cuz I have no food -.-. read more

Sadly, this Panera once again strikes out... This is my 3rd try since they have been open thinking "by now they have to have worked out all their operating kinks" alas, they have not. The first time I went was a couple weeks after opening and they were out of almost everything. The second time about 2 months later, they served me a different (although similar) sandwich. I didn't complain then as they were busy and mistakes sometimes happen. This time I ordered half a chicken salad sandwich and received a slice of white bread, 5 particles (yes, tiny pieces) of lettuce, and about a tablespoon of chicken salad. See the pictures. I don't think I will be spending anymore $ at this location...Back to the metroplex for a Panera fix we go. read more

Panera Bread - Up close of uneaten half chx salad sandwich - Sandwiches Near Me - Abilene, Texas

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Love their French onion soup Have been twice so far both occasions have been good Usually get the 1/2 sandwich and onion soup combo read more

Well to start the we're out of everything we were gonna order, macaroni, soup etc. so we changed the order were very disappointed. The soup we got was very cold, and the grilled cheese was terrible... big waste of money. I held Panera to a higher standard and expected it from what I experienced in the past at other locations. This location needs a lot of improvement. Don't waste your time or money. read more

Not many gf options and previous reviews not good but went in anyway turned around went right back out, filthy! What is wrong with people now days? read more

Employees are always very kind and helpful, food is hot and ready quickly, and it's always clean.

I just went through the drive-through line, it took a little bit to get to the front but they were busy. They were very nice and friendly my food is hot, everyone is wearing a mask and everybody is trying their best. Good review for me. I also loaded me up on spicy brown mustard which I'm super thankful for LOL read more

Went to the Panera drive thru and ordered two chipotle chicken avocado melts with chips, and two large strawberry lemon mint drinks. We showed up at 12:00pm and was told to wait on the side of the building for our order. I waited for a total of 30 minutes and no one brought me my order. After I went inside and asked where it was I was told that it was ready. Had I not gone in there, there's no telling how long I would've had to wait. AND it wasn't even busy. So , I was confused as to why I had to wait that long for two sandwiches. I don't think the price is worth the service and time waited. The sandwich was just okay, but I do really love their caffeinated beverages. The cashier that helped me offered me a free pastry. Which was nice but overall, I don't think I will be going back to Panera for a while. read more

UPDATE: I dont know why I do this to myself - I tried to order again because I like papanras food - but these people simply DO NOT CARE what they are doing!! I am on oxygen - I cant leave my house easily - so they send the wrong drinks for delivery. They say Doordash just took the wrong drinks, that the deliveries are just on a shelf unsupervised and they let the delivery people come and go freely without supervision and they can take whatever they want. Doordash says panara gives them the orders (which I think is more plausible) and gave them the wrong drinks. I called Panara and miracle of miracles they answered their phone! I gave them my card info and possibly I'm going to get a refund, who knows. It is Panaras responsibility to make this right. If they were careless and let the wrong drink be taken or if they made the wrong drink it is on them. I am THEIR customer. THEY employed a third party delivery service so if THEIR agent makes a mistake it is still on them! In my business if the post office loses something in the mail I send to MY customer I make it right however the customer wants! They should remake the drinks and pay the driver to get them to me. Why should the driver have to use his time for free to correct THEIR mistake?? But here I still have no drinks and no one wants to take the responsibility to make the order right. I am DONE with Panara and I will NEVER use doordash again! read more

The photo of what I ordered compared to what I received. The"staff" refused to make it right. I'll never visit another ever! read more

Panera Bread - Sandwich - Sandwiches Near Me - Abilene, Texas

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As expected with a new place in town the line was crazy... Food is good and fresh. The Asian salad was great, the chipotle bacon melt is a grilled cheeses with bacon, plenty of cheese not so much bacon. The chipotle chicken avocado melt tasted really good as well as the margherita flatbread pizza. The bread is filing so save it for last... read more

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Terrible customer service! I ordered 3 mango smoothies and they tasted like the beanboozled throw up jelly beans. I asked for a different flavor and they would not exchange them without charging me again. They also forgot my son's baguette that I ordered and didn't give us any plastic ware. The manager wanted to argue with me and say that there is no place that would give out free food. That is simply a lie, if your food tastes like freaking throw up, they should reimburse you or give you something g else to make the customer happy, but no, he wanted to charge me again. Simply the worst customer service ever, do not go here! read more

The manager Richard is so nice!! I got the broccoli cheddar macaroni & regular macaroni and both were delicious :) read more

Panera Bread - take out! - Sandwiches Near Me - Abilene, Texas

Great food and service. Clean and nice. Great food options. A little pricey, but a good choice

The restaurant was very dirty. It was not busy when I went there to eat. Tables, chairs, and floors dirty. Multiple trash cans had dirty dishes piled up on them. Bakery area displaying baked items in disarray. No ice. This location has seemed to struggle ever since opening in Abilene. read more

Panera Bread - The restaurant was very dirty. Floors, tables, chairs were dirty. The restaurant was not busy when I ate there. - Sandwiches Near Me - Abilene, Texas

Tomato soup and grilled cheese were excellent. The strawberry lemonade was wonderful. I love the frappes and chocolate croissants too!

Terrible service, expensive food. Slow to get the food, we watched cars sit in drive thru for atleast 45 minutes. Would not waste my time to go there again! read more

Longest wait time ever. Management should be here witnessing this. Unbelievable. Highly recommended going elsewhere.

Absolutely no one came to the counter and no interaction with anyone that worked there. You can stand at the counter as long as you want but no one will come. We ordered via kiosk and sat there and then realized our food was waiting for us on another counter. No one called our name or let us know. The food was good. But no, I don't want to leave a tip. read more

Extremely rude manager Brittany. With her phone etiquette Im so surprised they're still in business. Last time I was in town I came by for dinner around 6pm and they were closed. Instead of going through that again I decided to call and ask if they're still open this evening. I was told uh yeah the sign says until 9pm. I figured she may be having a bad day so I proceeded to thank her and say happy holidays. She then just hung up without a word lol. Will not be going here again. What horrible service. Im still in shock. Wow. read more

First time here. Had to use drive thru since dining room was closed due to low staff. However the hostess was friendly and my food was great! My cinnamon latte & soup with baguette were just what the weather called for. read more

My salad was wilted and there was maybe a tablespoon of salad dressing in the container. I threw most of it away. It was a waste of time and $8. I won't go back. I should have read some reviews first, but for a popular chain at a new location that just didn't occur to me. read more

Yeah ditto every other review. I've ordered from here 4 times (delivery twice, in person pick up twice) and every single order has been wrong, or never delivered at all. Don't bother and go to McAlister's. read more

went today and the doors were locked, another lady in front of us called to tell them they were locked and we all were at the door trying to get in ( 5 of us customers ) they were arguing on the phone with her that we all didn't know how to open the door cause it wasn't locked, they finally come to the door and were so rude. Then when we got to the front they refused to wait on us. two other parties decided to leave, when the MANAGER finally came to the register to help us she was awful! my daughter told her after we placed the order that she might would like to check the door that they are locked, she got so mad and (raised her voice) and assured they were unlocked cause she unlocked them herself that we all dont know how to open a door. my daughter at that time was like excuse me? you will not talk to me like that and she told us to get the help out of HER store, so we turned to leave and she proceeded to follow us out yelling at us. I have NEVER seen an employee act in such a manor much less a manager! her name is Cynthia! We will NEVER go back! All this because the doors were locked at 11:00 am on a Tuesday. read more

0/5 The "Unlimited Sip Club" only works if the place, you know, has coffee. But this location was conveniently "out of coffee" when tried to redeem the cup. It was the middle of the day. Shouldn't be out of coffee. This is yet another instance of just really poor interactions and service at this location. Hard to even list them all in one paragraph. And I love Panera, so I hate that this location is so, so bad. Maybe they'll replace it with something better at some point. One can only hope. read more