I took 3 rings to the Lancaster store
A ring my husband…read morebought me at Jarad for my birthday that needed to be sized
an estate ring to be appraised and resized that was handed down to me
A brand new sapphire ring, that when upon purchasing and being shipped to me, the stone was loose when I opened the box, the ring had fallen out of the slot in the box and I believe that's how it happened. It's not an expensive ring, so I simply needed the prongs tightened, and asked if the jeweler could do it while I look around, the reply was, no, he's an apprentice we have to send it out with the other rings.
Okay, I leave my rings with them, after paying a bill close to $300 for an appraisal, 2 rings to be resized and a prong tightened.
I get my unwearable estate ring back, as it has tiny slivers of gold chipped up on the inside of the ring, and when sliding side to side, picked at my skin to irritation. This was done with their clamps as they resized it, clipping it hard on the laced roped gold. I was in tears with the way my ring was mishandled, as it is a piece that was very dear to me.
They took my inexpensive brand new never worn ring, and put it through a dipping process and charged me $100 for things never mentioned or requested, I only need a prong tightened.
The 3rd ring bought at Jarad came in fine.
As I voiced my displeasure, and told them, no one asked for them to dip the ring that only needed a prong tightened, the management there couldn't comprehend, I didn't ask for anything but the prongs tightened, and IF I was told they were going to do other things to my ring, and had the freedom to choose if I wanted to do all these other things to this ring, but was never given the choice.
This was the first issue I had, and called Jared customer service (what a experience that was to get a person) when I finally got a person, I was sorryed to death, with that being their only accomplishment. After weeks of this kind of experience with customer service, they finally escalate, and a woman by the name of Sherry, 330-668-5514 extension 300332 (your welcome), called, more weeks go by, and a phone call in between to ask if I wanted them to take another crack at my estate ring, I replied absolutely not, however they are more than welcome to inspect the damage they did to it, before I take it to an experienced jeweler to get repaired and appraised. She said I'll get back to you. She called me during Easter worship on good Friday, as we were with our relatives and church as my cousin is the pastor. This is not the time to discuss business. I returned her call, and was told, since I am taking my ring to a reputable jeweler, instead of putting this precious piece back into their hands, they can't do anything about it.
Need I say, find another jewelry store??