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Southwest Connection

3.8 (11 reviews)
ModerateJewelry, Watches
Closed • Closed
Updated 2 months ago

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Smyth Jewelers

Smyth Jewelers

4.2(25 reviews)
5.8 mi
•$$

I went to Smyth on the strength of its reviews and I was not disappointed. I had several shoeboxes…read moreof jewelry from the estates of both my mother and my grandmother that I wanted to sell. I was greeted cordially immediately on entering. I was served quickly (it was a weekday) and asked if I wanted anything to drink. Everyone I met there introduced themselves and asked my name. I was assisted by Liz, who went about her assessment efficiently but thoroughly and identified the pieces that were gold or silver, sorted them by quality, and weighed them. In less than an hour, she went through everything I had and offered what I considered a fair price for the pieces they would buy. Although it was a bit out of the way for me--about 45 minutes from my house--I would go back there to shop for or sell jewelry. Definitely worth the trip.

Whatever you do, brace for impact if you go to Smyth. They are rude, condescending, and swindle you…read moreout of your money. I went in for a replacement diamond on my wedding band. The initial person that greeted me was kind and charismatic, but once handed off to the guy that would actually help me, he examined my ring, called it a knock off, and when corrected that my husband designed the ring, he rolled his eyes and gave me a ya ok. Once rung up for getting my ring fixed I didn't feel like I had much choice. My rings were already taken and bagged up to be shipped off to wherever they outsource to. I was $165 deep. I wasn't shocked by that price, but once they gave me the itemized receipt I was. The diamond itself was $15!!! How the hell do you get to $165 from there? Swindling and being robbed in front of your face. I hate this place. I wouldn't have even gone in the first place, but there are so few trustworthy jewelers in the area. I will be looking elsewhere next time I have jewelry needs. Whatever you do, don't go there expecting to be treated with respect unless you come draped in diamonds and looking like you have a bag of cash.

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Smyth Jewelers
Smyth Jewelers - Receipt for a diamond replacement

Receipt for a diamond replacement

Smyth Jewelers

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Monica Jewelers - Bulova gift box promotion desk clock

Monica Jewelers

4.1(34 reviews)
4.9 mi
•$$

I would like to take this time to thank Corey for his generous hospitality, he was very patient…read morewith me and made me feel comfortable with purchasing my husband's Rolex for his birthday, he made sure I was happy and even reached back out to me to see how my husbands birthday went and to make sure he was pleased with his watch , thank you so much for everything Corey and I will be doing business with you again... u are wonderful to work with!

Potential life long customer lost to the competetion. Terrible…read more Although my first encounter was absolutely amazing my return was an utter disappointment. I now regret ever doing business with this company at all. Don't fall victiim to the shady low rate used car salesman tactics utilized by greedy businesses. Tariffs?! It's as if every other small business attempts to use any excuse to price gouge; there are other ways to keep the lights on guys. My 2nd encounter was remenecent of the good old '"due to covid" line so foundly used by salesmen as a means to swindle hard working people out of their money. Outright insulting to anyone with half a brain. After learning that trades were offered I brought in mutiple 18k gold necklaces to apply towards a possible purchase, yet another big ticket item only to find that low scrap prices were offered. To make matters worse their asking price was insane and absolutely outrageous. $180 per gram for 14kt gold- how criminal! A price point of $100 per gram over spot. A 200% plus market up. Needless to say this particar business has lost a potential life long customer, one whom that enjoys shiny and quality things. One whom doesn't shy away from a fair deal even if it's costly. In a time where many people are struggling sales on luxury items are few and far between despite what they'd lead the consumer to believe. After battling traffic for a quick hour car ride I found the same bracelet online for a fraction of the price they quoted. The same bracelet for litterally 60% cheaper. It is becoming quickly apparent why so many brick and mortar shops are folding. Lesson learned several jewlery stores in this mall have simply lost their ever loving minds.

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Monica Jewelers
Monica Jewelers
Monica Jewelers

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Southwest Connection - jewelry - Updated October 2026

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