My first time ever getting waxed and Hailey made me feel so comfortable! She was such a sweetheart…read moreand we just chit chatted away and laughed the entire time, deff good vibes ! Will def be coming back too see her! Such a great experience! Thank you Hailey!

The location offered a complimentary waxing service for training purposes, and we accepted the…read moreoffer. I booked the appointment, received a confirmation text, and planned my entire day around it. The appointment was then canceled on their end. When we reached out to understand what happened and see if there was a solution, management was harsh and defensive. Instead of acknowledging the inconvenience, I was left feeling like I was the problem for trying to resolve a scheduling issue that wasn't my fault. I completely understand that this was a free promotional service, but that doesn't mean a customer's time has no value. If a business chooses to offer complimentary services for training, they should honor confirmed appointments or at the very least handle cancellations professionally and with empathy. Simply dismissing the situation because "it was free anyway" is not good customer service. The issue was never that the service was free it was that a confirmed appointment was canceled after I had planned my day around it, and the situation was handled poorly. If the business wasn't prepared to honor these appointments, they shouldn't have offered them in the first place.

was told by tech to have appointment at 9 I showed up…read more she's not here they open at 930 terrible customer service won't be returning

I had a pedicure here, and unfortunately my experience was not a good one. During the service, the…read moretechnician aggressively removed the side of my toenail by "scooping" it out. The next day, the area became painful and started draining what appeared to be pus. I'm now dealing with what seems to be an infection and have to seek medical evaluation. I understand that complications can happen, but I was disappointed by how aggressively my toenail was trimmed. I hope the salon takes extra care when performing pedicures and is more cautious with cuticle and nail work to help prevent this from happening to other customers. I'm sharing my experience so others can make an informed decision.

I have always gotten great looking brows after going in and make the drive from Goodyear ever since…read moreI moved. Worth it the ladies are always very nice and fast.

In and out of there in 15 minutes and my eyebrows have never looked more symmetrical, she did such…read morea great job. I didn't even have to say what i wanted lol she understood and delivered 10/10

Such amazing service! Everyone was so nice, and I love my new nails! the atmosphere was nice n…read morepeaceful

I previously left a 3 star review, and I take it back. Highland is definitely a business I'll…read morerecommend. Even though I did have to go back to get my nails fixed, they did an AMAZING job fixing both my nails + toes. The chipping had nothing to do with quality of service or work, it was do to me picking an old polish from previous management. Thank you to the friendly staff who fixed my mani + pedi polish and even went above and beyond and held my baby so they could finish the job!

Amber "nails it" every visit! Its like walking around with a mini art installation on my hand that…read morechanges every 3 weeks. Love love love. Additionally, they're now open until 11pm or later, so if you're trying to avoid the summer heat, this is the place. The vibe is friendly and cool, sometimes it's fun conversation and other times a crime doc or cult classic movie on the tvs. Important note: its now called Gloss Haus (formerly westgate nails). Its a couple doors down from Johnny Rockets at Westgate.

BAD, BAD, BAD. Do NOT go here unless you want to leave disappointed…read more I went in at 8:00 PM on Thursday for an acrylic fill and pedicure, and I can honestly say it was one of the worst nail experiences I've ever had. My nail tech, Angela, was friendly and nice to talk to, but the entire appointment was spent listening to stories about her personal life, which felt very unprofessional. She was also very convincing when talking about how this salon takes extra time to make sure every client leaves happy with perfect nails. Unfortunately, that was not my experience at all. I ended up canceling my pedicure because my acrylic fill alone took almost THREE HOURS. Throughout the service, my fingers were constantly being pulled and twisted around, leaving them sore afterward. Even worse, she repeatedly filed into my skin, causing multiple cuts that actually bled. When I pointed it out, she said she was going to clean them with alcohol so they wouldn't be swollen or red the next day. The alcohol burned terribly on the open cuts. The finished nails look awful. My cuticles weren't even cleaned up, there is acrylic all around them, and the overall work honestly looks like it was done by a beginner. It certainly does not look professional. At checkout, I mentioned the cuts and bleeding and had to ASK for a discount. They only took $8 off the service and then asked if I was okay. I still left a tip because Angela was kind, but kindness doesn't make up for poor workmanship. I later called and spoke with the owner, hoping they would take responsibility. Instead, I was told to come back and they would take care of my next visit. Come back? After leaving with bleeding fingers and a terrible set of nails? Absolutely not. I don't have anything personal against Angela, but based on the quality of work I received, I genuinely do not believe nails are her profession. No customer deserves to be promised perfect work and then leave with cuts, pain, and nails that look unfinished. Save your money. Wait for a reputable nail salon. This place is not worth it.

Bianca did a awesome job ! She was Super friendly and professional . My Waxing appointment was…read morequick and painless .

I give this place the lowest score not only because the place looks very badly put together but the…read moreservice is The WORST. I made an appointment with EB james, she was not friendly, her choice of music was of a LOW quality to say the least and she plays it very loud! I scheduled a manzillian but had tell her to stop it after just 10 minutes, the wax was extremely hot, and she would pull the strips very slow as she could not get a very good hold of it, making it very painful. I have had many waxing services but this one is THE WORST. Not only did I walk out of the place half waxed but she charged me FULL PRICE $150.

I never wait long for service. I love the easy check in and specials they offer. The place is…read morecleaned frequently throughout the day. I love getting my eyebrows waxed here. My pedicures are always done well. They offer drinks to customers. They go the extra mile to ensure you have a great experience.

I stopped in today to get a fill and pedicure. The entire staff was super friendly. It was…read morebeautiful inside too. I found the prices to be a little bit better than my regular nail shop closer to Westgate. I highly recommend this nail shop. Their service was great and I love the complementary drinks as well.

Noemi did an amazing job! My lashes turned out exactly how I wanted them and it didn't take long…read more She's great and would definitely recommend going to her.