When a 2-star visit becomes a 5-star review. and then when a company makes it a 1-star review... Read to the bottom on this one. Panda Express at Las Americas was slammed. Crowded, out of several items, and clearly trying to keep up with a rush that wasn't letting up. And then there was Elizabeth. She was on the line keeping the whole thing moving. I ordered the Super Greens, which were out, and it took about eight minutes for a fresh batch to come up. No drama. No excuses. They kept working, kept communicating, and while we waited, Elizabeth gave us a Crab Rangoon as a simple "thank you for waiting." That's it. A tiny gesture. The food was Panda good. The service was far better. It's easy to deliver good service when everything is going right. The real test is what happens when you're busy, you're behind, and you don't have what the customer wants. Elizabeth turned what could easily have been a 2-star experience into a 5. That's Service. THEN I got this from Panda: Hi Randall. Thank you for providing your feedback. If you'd like to connect directly on this, please reach out to us at https://www.pandaexpress.com/contact-us . What a crock. Why do I need to connect - I gave them a glowing review and then their Ai bot wrote an stupid "Dear Occupant" email with no sense of what I wrote. Elizabeth - you are great. Panda you have lousy customer service interaction. All you needed to do was say, Thank you and we love Elizabeth, but no... You sent me crap. read more

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Are y'all okay?!! This Panda Express was just fine. I'm sorry but some of these reviews make no sense at all. Anyway got 2 orange chicken and rice bowls. There was a line but that is inevitable seeing that it's the holiday season. I have no complaints, Please ignore the one star comments or most of the comments so unhelpful FYI. Toodles! read more

Panda Express - orange chicken & white rice - Chinese Near Me - San Ysidro, California

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Been there before food was fine. Friday 19th the food was so bad we had to throw it away. Panda Express owns us 35 dollars

Everything was wrong from food being cold to member service worse from every single employee especially alessa was just plain rude to even tossing my food plate and mistreating my wife plate as well honestly I would not recommend this panda read more

Located in the Las Americas Premium outlet shopping mall lays Panda Express right before you cross into the Mexico border! After a heavy day of shopping and walking throughout the mall we decided to swing in to grab a quick bite before we walked even more. The line seemed long running through the outside of the door but moved fairly quick. As we entered we seemed as if we were being rushed to order without even looking what they had to offer just to get the line going as to get the customers in and get them out as quick as possible. After briefly looking to what they had I quickly ordered my food. The line items they displayed were running low and a lot were out and there was empty slots with no food on it. We ended up paying for our food and sat outside on one of the tables they have to offer facing the border. The food was ok but nothing special as to where the beef and broccoli was cooked right and the broccoli was very green and vibrant while the meat was tender and sauced good. The teriyaki chicken was a little dry probably due to sitting on the cutting board waiting for the next person to order it to be sliced away while glazed with sauce. The rice and noodles were okay but nothing to extravagant about it. The temperature of the food wasn't piping hot but yet not cold but decent. We ended up having to go back inside to try to get a spoon but yet there was no spoon just chopsticks and a fork. Decent fast food for a quick bite on the go but just be prepared to have what you want in your mind before ordering because chances are you will probably be rushed when ordering but overall just A-OK in my books yet there our better Panda Express locations out there with more tastier food and customer service! read more

Panda Express - Teriyaki chicken with veggies and fried rice - Chinese Near Me - San Ysidro, California

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The food was good the service was ok 9 ppl in line had to wait 4 mins not bad the food was hot and good and the place was clean read more

Panda Express - Chinese Near Me - San Ysidro, California

Esta jente que trabaja aqui no tienen orden y no aceptan culpa cuando se equivocan. Piensan que reirse con los compañeros es profesional. Ocupan entrenamiento. read more

Panda Express contacted me and sent me the free entree card for their failure to provide me with everything I paid for the first time. Although when I go to use it (at the same store that stole my money) for a 2 item plate they tell me it has to be three items. However they're capable of removing one of two items. TL:DR Panda Express will steal your money. read more

Panda Express - Bowl when receipt show 2 item plate. - Chinese Near Me - San Ysidro, California

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Your typical American-Chinese fast food go to place.. This location is at the Las America's Premium outlet. Nice and tidy inside but not enough seating.. this isn't the first time I have stopped by for some lunch combo and every time I come in it's a hit or miss with the seating.. either all taken or lucky me I get to sit! They have their "panda tea bar" at this location and I tried their strawberry flavor tea and it was ok.. reminded me of something you can pop open in a can. Customer service is good. Try to get you in and out. Lines can be long if it's a busy day at the outlet. read more

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Scammed me ordered a rice and chaomine box and only got rice such a scam obviously I'm Going To order from here again. The service was kind of mean though very cool very crowded Very cool aesthetic. Everything was kinda clean read more

Good very good！ I love Panda Express. We are in the vacation here want find a Chinese restaurant. Here it's good place to go.

Panda is good so this review is a little unfair to Panda Express. Don't use grubhub. We received In and Out instead. Completely the wrong order and the driver took over an hour to deliver. read more

Really bad service.the girl taking my order, talk to Customers like we are in school cafeteria. Really Rude person. Good was good. I just think that Service is poor. not coming back. I was here only because of work. But Definitely next time I will choose something else. read more

This is the worst Panda Express i have ever been to , their service is bad and food is old , it seems they don't replace the tray unless the food is 100% done . Food not fresh at all . I now still feel my stomach upset after eating their food . Hopefully they start doing some changes . read more

Panda Express - This is how their rice look ! Imposible to chew hard disgusting rice - Chinese Near Me - San Ysidro, California

Hmm.. What should I say first... Well, I ordered kung pao chicken, NOT kung pao zucchini... I only had 2 small pieces of chicken and the rest was zucchini. I went back in to show them my entree & actually gave me one side of kung pao. Also, my man's Beijing beef was too hard to the point where it was really hard for healthy adults to chew.. Service was good :) nice workers read more

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No line had to wait 5 minutes until girl gets 5 dishes reset! I'm in a hurry fast food right?? Then she hops me on the $3 extra shrimp. She said it was 7 per serving I had 5!!! Had to get another server to give me 1 more! Please get some customer service training! These girls earn too much!!! Won't be going back there again. Horrible read more

Panda Express - Count your shrimp with this one! Horrible - Chinese Near Me - San Ysidro, California

Felt kinda disappointed that i paid for the plate meal and received the bowl meal without her first letting me know there wasn't any Plate meal trays ( i get it that there isn't plates sometimes , but at least let me know), i let the cashier be notified that i ordered the plate and received the same answer. Also they mixed up our entrees mine was the shrimp and almond chicken( my brother is allergic to shrimp) Thanks. read more

Valarie was rude. I usually go to panda for the big portions but I received a small portion of chow mein and i paid an extra 1.25 for the honey walnut shrimp and got 6 pieces. Im very upset Panda Express is my favorite food spot. After trying a bite it seemed like the food has been the same since the morning its 1pm. Try a different store next time read more

Panda Express - Thats the bowl i got. - Chinese Near Me - San Ysidro, California

This place needs work. I don't know where to start but customer service is lacking. They need to know how to prioritize on who to check out at the register while helping others. I literally waited a good couple minutes while one person was speaking with a guest that was indecisive. My food was already packed and ready to be ring up. To top it off, the worker was just mingling with each other while I waited forever. The soda machine was off. I think it needed to change the Carbonation tank. All the soda tasted funny. I would have just got water instead waste my money on a bad tasting drink. Pro: food was good Cons: so many workers yet slow service. Place needs to be manage better. Crappy soda machine. read more

Manny and Omar were great with customers. From experience I have worked in a busy restaurant and it is not easy doing a lot of online orders since the pandemic started. Great work overall. read more

Had the worst food poisoning ever from this restaurant. I got the Beijing beef and chow mein noodles. My friend also got food poisoning from this restaurant. I will never eat here ever again. read more

This is the correct address for the only Panda Express in San Ysidro, California. There is a fake review on Yelp by Sara B. who has her facts all wrong about the real Panda Express since it only opened a few days ago and not over 1 month ago. Where she ate at I have no idea but she her bunk review has already been flagged. I am just trying to give a heads up as to prevent anyone from going to the other fake one. And FYI, this Panda is located inside Las Americas Shopping Outlets in the very back behind the Duty Free and Nike. The food is the same as the other walk-in Panda locations. I only ordered a panda bowl of chicken rice. read more

After leaving a very good review last time I was here, this place turned a 180 on us. The portion given to us is so dismal. My kids orange chicken bowl is literally 9 pieces the size of my pinky finger.When asked, the manager told us that "you can always ask for more". Really? What I'm asking is a fair portion!! And I should not beg for more!!! My broccoli beef had 6 pieces of broccoli and maybe 7 minute slices of chicken. I know this post may not make a difference but if there is negative stars then this place would have gotten just that. read more

Panda Express - Chinese Near Me - San Ysidro, California

I watched the employee push down the trash with her bare hands and then make my drink. She did not wash her hands. I can't imagine how she handles food. GROSS Also, they took an extremely long time to take my order. My friend and I were the only two customers (I wonder why). After quite a few minutes they took my friends order, she wanted a medium drink and they handed her a cup and walked away. I had to wait even longer to order my tea/lemonade. read more

The worst service ever ....!!! Apparently the staff decided for me to have a cold green Tea !!! The response was " We don't make hot drinks" seriously on a cold and rainy day ..!!! But 10 mints later I got my hot green Tea and my friends Hot chocolate spilled all over on the cup read more

Panda Express - Chinese Near Me - San Ysidro, California

FOOD POISONING ALERT. I'm a 5'8, 130 lbs Male with an active lifestyle and healthy diet. Ordered the shrimp, rice, black pepper chicken, and red spicy chicken, and a water cup. STILL ILL AFTER 3 DAYS. read more

This restaurant is conveniently in an outlet shopping mall. It is probably the only place one can go to full meal with the rest offering primarily snacks. I enjoyed the fried rice, chicken and beef broccoli. I liked that the table was clean. Service speed can be further enhanced. Food safety protocol training for employees can be further strengthened. read more

New panda express with tea bar included, food was great friendly service. Its great to share they give you a lot of food. Its nice they have more more food variety at the outlets, and the new stores are very nice. read more

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Service was slow but friendly and pleasant. It's the only place you can get a meal (other options are Auntie Anne's, Carvel ice cream etc.) amongst the other places within the mini food court in this section of the shopping outlet, so it gets crowded fast. The food looked it had been sitting out under the heat lamps for a while. I got a simple teriyaki chicken white mixed veggies. It was decent and relatively healthy for fast food near the border. There's a tea bar inside this location that serves boba and other Asian style tea drinks. read more

This is the worse panda i've been too there service is very slow the food is not even hot and have had issues with employee on serving portion i ordered 2 plates on one plate i got broccoli beef and all there were going to give me was broccoli i tell the employee if he can put beef and gets all upset and a broccoli was a little out of my plate and touches the food with his hand thats already in the thats a big NO NO if your not cooking the food you dont touch it with your hands and to put the cherry on top of the whole dissaster the second plate ordered was mushroom chicken and had a hair in the food worse panda never again coming here and will not recommend to anyone to come either read more

Update I went to the hospital after the worst food posining. Diagnosed as food poisoning. I still have NOT received any message or any kind from Panda at this location. Oh, and it was for sure this food was contaminated because it was my first and last of the meal on that day. FOOD POISONING!!!!!!!!! I got a plate with kanpao chicken, broccoli beef and fried rice. And I got a WORST FOOD POISONING! High fever and vomit thousand times until dried up all the liquid from the body. I really thought I am going to die. Do not go there if you want to live. read more

"Sarahi(;" has the worst customer service ever she was very rude when answering a simple question. Never coming to this Panda Express again.

First time here was good,hot,spicy,fresh. Second time was dry,uncooked rice, chewy meat,gross. Third time it was again nice hot,spicy,tasty! Guess it depends on the cook! read more

This review is being left for the horrible customer service. Management needs to retrain the little girls with the attitude serving the food tonight. I asked one for sweet and sour sauce and teriyaki sauce and she says to ask the other server, I ask her and she ignores me, I ask again and she only brings the sweet and sour sauce, I ask for teriyaki and she says "why didn't you tell me before when I got the other one?" Don't be giving attitude to customers because you're unhappy in your food service job. read more

Staff: The staff was very friendly. From the time I walked in to the time I paid and walked out, the staff was very attentive. Food: Every Panda Express is always hit or miss. Well, the day I went to this location, it was definitely a miss! It was only an hour or so after they had opened, so I was hoping the food was fresh. I was wrong! The food was DRY and OLD. It was absolutely DISGUSTING!! For being new, this place is already dropping the ball when it comes to fresh food! read more

All I got to say is come get it while it's hot... The honey walnut is the best here out of all the locations I've been to

Server Jessica Z with her great attitude and smile should be recognized as a valued employee. Food was good as usual, fresh.

this panda express is very bad quality and theyre way to stingy with the food. i know it's business but i mean this is excessive. their rice is absolutely awful and undercooked so it's hard and it also lacks flavor. I dont recommend coming here unless youre absolutely starving for Chinese food. go next door instead. read more

Today we went and have lunch they received us with a wonderful welcome great food for the first time to this location very nice employees especially who aprouch to us as soon as we walked in was Alfonso read more

Severe food poisoning!! I should have looked at the reviews on Yelp before going there and find out it did happen the same to many other customers. It ruined my vacation in SoCal... DO NOT GO THERE! read more