Hi, My complaint is that the lady (owner?) who spoke to me and my accompanying party to get drinks was rlly rude... We had issues with the ipad to self-order (it was glitching or something) and we let her know. And instead of her just taking our order in person at the front counter then and there, she said in an annoying tone, "WhAt dO yOu WaNt/NeEd?" And then after rudely pointing to the other ipad (near the entrance) to do our order there, she just left abruptly back into the kitchen.... probably to do nothing but sit there. Its giving "annoyed teen working at a dead-end high school job"... ... Also, her English sucks ngl (￣。￣ﾉ)ﾉ read more

Tapioca Express is located in a mall in which is also located a Von's Grocery Store, as well as the excellent Romesco Restaurant, and a 31-Flavors Ice Cream Shop. Parking is available right in front of Tapioca Express. There are several outdoor tables in front of the facility for use by the patrons. Tempura is also available for the adventureous. I only wish the welcome at Tapioca Express had been a little more gracious. read more

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I go to Tapioca Express regularly. I normally order the crispy chicken snack. This time the bag was 3/4 full with chicken, and the bottom 1/4 was just full of fried batter pieces with a couple of small French fries mixed in. The top pieces were hot, but the bottom pieces were warm. I'm guessing that they scraped the bottom of the container to fill the bag. I brought it back and showed it to the girl at the counter. I couldn't fully understand what she was saying, but I got the gist of her explanation. I think what she was saying is that I got the right amount of chicken and that I should expect some batter when fried. I think that's what she was trying to get across? She wasn't apologetic at all, argumentative. She never once bothered to ask how she can make it right. I didn't want a new bag of chicken, or anything in return, I just wanted to bring it to her attention. I explained to her that I've ordered chicken snacks from other Tapioca Restaurants, but have never gotten this much pieces of fried batter in my order. But she continued to argue with me. So this is why I decided to write this review. No way to run a business. I just told her that I won't be returning there anymore and that I'll take my business elsewhere. read more

Tapioca Express - Pieces of friend batter and French fries - Juice Bars & Smoothies Near Me - Bonita, California

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I ordered three avocados smoothie and they were horrible and waste of money I called the location they were not helpful

Crispy chicken is back! Flavors, thighs, and the proper amount. The lady was also fast, she was taking care of multiple orders like a one man army ! read more

I called this location to try and get more information about the Thai Tea Snow Bubble. When I asked the worker what type of liquid base they use the worker told me it was just Thai tea and ice blended. But upon looking at the website, it says milk and non dairy creamer. So because I felt like the worker didn't know what was in the drink that I wanted. I did not feel comfortable ordering from them. Solely because I cannot have milk and coconut. read more

I placed an online order last night just before closing. The drink was made perfectly.

My kids enjoy coming here after schoo, food and drinks are always good. We order online most of the time and its always ready when we come in. Isa is very friendly and welcoming and always has a smile on her face even when she gets busy with the flood of kids from the neighborhood. Place is always clean with plenty of seating inside and out. read more

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Soooo I guess if you order when they are in a rush they don't care to put and the effort in getting the order correct. When I called and asked if the recipe changed, because we only order yogurt frost at this location. I was told that if they are in a rush, they probably forgot. But that when I come back just ask for the fruits. Wow! When I come back? NEVER, new owners have turned this place into a hot mess. So disappointed and feeling ripped off! read more

Tapioca Express - Failed! Combination Yogurt Frost without the fruit topping. - Juice Bars & Smoothies Near Me - Bonita, California

Major disappointed :( This Tapioca Express has switched up their rice combos... no longer has the steamed veggies/ pork rice/ egg... instead it has a salad (that had no dressing!), a little spoonful of seaweed and kimchi. I had the crispy chicken and the portions are much less. They now serve in these plastic bento style to go boxes. I can't say I am a fan of the new style of rice combos. Not as tasty and much less chicken. I'd rather opt for the snack and complete the rice combo at home :/ read more

I did not fancy this TapEx location at all. My sister was craving their crispy chicken, and on certain food-ordering apps, only the Bonita location seemed to be processing food orders. I would've ordered from the Eastlake location, but to add to what I had said, this location was only doing drink orders. We placed an order for two crispy chicken combos and one crispy chicken snack. The positive is that the black tea and taro tea with boba were good. The negative was that the food was not satisfying at all. I'm used to TapEx combos coming with a side of vegetables, a crispy/runny egg and white rice. I was surprised when I saw minced pork, a hard boiled egg (it is also not a white egg), and non-white/sticky rice that I am used to as an Asian that frequents visits are TapEx. I was so confused on what the minced pork was that I actually called the restaurant to ask. The first person to answer sounded like an older woman that didn't speak English as a first language. She sounded rude and just passed the phone to her coworker (without warning). I had to explain myself and ask questions all over again and he explained what it was. I'm not sure if this is the new norm or this particular location's take on their meals, but it was not enjoyable. The quality of the food was lackluster and the taste was questionable. Craving not satisfied. read more

Tapioca Express - Crispy Chicken Combo - Juice Bars & Smoothies Near Me - Bonita, California

The service was wonderful. Easy to order online and sometimes they have specials going on so I just ordered them online.

Had an amazing experience with Isa today she was so sweet and remade a drink for me and she didn't have to! She went above and beyond and everything was amazing! read more

Tapioca Express - Tropical Fruit Tea - Juice Bars & Smoothies Near Me - Bonita, California

I love this place! Lots of variety on the drink menu and the service is always so friendly. Not sure what to order? Just ask them what their favorite is and give it a try. read more

My bf, my 2yr old daughter and I ordered 3 drinks and an order of crispy fried tofu here at tapioca express bonita. I'm almost done drinking my drink which is Honeydew snow bubble and found a piece of steelwool inside my mouth as I was sipping the drink and chewing the boba (tapiocaballs).. got scared and took away my daughters drink (she's drinking a M taro boba) and worried that she might also have steelwool on her drink.. this is the 2st time it happened to us, so unacceptable because what if my 2 yr old is the one who has it on her drink and swallowed it? Update: I just called tapioca Express in bonita to tell my experience and the guy I talked too said "they dont know how did the steelwool got in my drink, and that they only use steelwool to clean their pots and pans not the blenders. So I told him that maybe it got stuck in the pans where they cook their boba balls and that's why its inside my drink, that probably the steelwool was in the tapioca balls and he told me that they dont use steelwool to the pans they use to cook their boba balls..wth he just said they only use steelwool to clean their pots and pans. Never again tapioca express bonita Rd. read more

Tapioca Express - Honey dew snow bubble with STEELWOOL. - Juice Bars & Smoothies Near Me - Bonita, California

This is a review I'm really unhappy to write. I used to take my kids to the Tapioca Express in East Lake a couple times/week after school until it closed down. The place was great, people friendly, service excellent and the drinks and food great. good times. Today I was in Plaza Bonita with my daughter and we drove by this TE on the way home. Of course we stopped. Couldn't NOT stop. Imagine the shock when we entered to find you don't actually place an order with a human. You need to hunt and peck through a screen they have setup. It was frustrating to get just the tea entered. turns out it was under "flavored teas". I had three more drinks to go + 4 food bowls. It was just too complicated. And so we left w/out ordering. Sad. It used to be such a great experience. read more

We like ordering the spicy chicken and spicy calamari from TapEx and I even wrote on the note "extra extra spicy" then I got home when my dad was about to eat it, it wasn't spicy. It was just plain chicken. I usually check before I leave but I should've known and double checked. read more

Tapioca Express - Crispy Chicken - Juice Bars & Smoothies Near Me - Bonita, California

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I didn't know this places served fried tapioca breading. I swear I thought I placed an ordered for crispy chicken read more

Tapioca Express - Crispy Chicken - Juice Bars & Smoothies Near Me - Bonita, California

BURNT GYOZA. What a shame. All 10 gyoza wans burnt. I've been ordering here through uber eats for 5 years. Who ever served this, be ashamed of yourself. read more

Tapioca Express - BURNT GYOZA !! I can't believe who ever served these thinks they can get away with this. What a shame. - Juice Bars & Smoothies Near Me - Bonita, California

Placed an order for 9 drinks. Got home and realized 2 were wrong . Ordered to 2 rose milk tea with boba and get 2 rose tea with no boba. Tried to call and let them know and no answer. read more

Tapioca Express - Rose Tea with NO boba - Juice Bars & Smoothies Near Me - Bonita, California

I love their milk teas, snow bubbles, and crispy Taiwanese popcorn chicken snacks. They have an impressive variety of beverage options.

My husband and I grabbed the yogurt frost mango and yogurt frost combination. They were delicious, not too sweet and perfectly made. Our bobarista David W. Was very kind, helpful, compassionate, and enthusiastic. He brought great energy to the room and suggested we try the tiny boba because they didn't have the regular sized ones and turns out, I ended up liking it better than the original boba! The boba was soft and sweet, it tasted very fresh. We will be returning. Excellent service, shout-out to David W. Again. Give that man a raise!!!! He provides exceptional service. read more

Horrible customer service, night shift is great at being horrible, good job! Gold star! We come in and no acknowledgement, no "one minute please", no greeting from this girl. Just me standing there right in front of the counter, and for a while. Yeah... just there, mmmmmmm huh, yep...said "excuse me" to this girl in a nice way, but still no response. Yep, thats cool, ill just walk out. I'll spend my money somewhere else, thanks. read more

1 worker which was pretty sad but also I opened my food when I got to work , I literally had 8 little pieces of chicken in my meal with moldy broccoli read more

Tapioca Express - Moldy broccoli - Juice Bars & Smoothies Near Me - Bonita, California

I picked up a Earl Grey Milk Tea without added sugar nor boba, but simply on the rocks for around $3, which was a pretty good price. The milk tea was okay. For what I have experience at other places with this kind of milk tea, this one was a little on the sweet side for my taste and it had a thicker viscosity than I like. I literally let it sit in the ice for about 20 minutes to tone down the sweetness and thickness. Also, the flavor of the Earl Grey was to subtle and needed to be more aggressive. I could hardly tell the tea was there. The gents running the business were nice and informative regarding their product when I posed questions. read more

Tapioca Express - Earl Grey Milk Tea - Juice Bars & Smoothies Near Me - Bonita, California

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I was so surprised that their lunch box had been upgraded a lot!! It's much more delicious than the last time I ordered! There is fresh broccoli, some Korean kimchi, lumpia and seaweed salad. By the way, I still love their very tasty Taiwanese popcon chicken. I really recommend their new and improved lunch box!! And very good Halloween decorations! Nice service and friendly staff. read more

Tapioca Express - Korean kimchi, very tasty Taiwanese popcon chicken, and seaweed salad - Juice Bars & Smoothies Near Me - Bonita, California

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One of my favorite places to eat. Some of my favorites include Crispy Tofu and Chi Chi Fries. Staff is super friendly. Highly recommend in you are in the area. You can also order with one of the meal delivery services. read more

Tapioca Express - Chi Chi Fries are addicting! Absolute must-try! - Juice Bars & Smoothies Near Me - Bonita, California

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Nice service with a smile. I enjoyed the elote and the fries I bought as well. Bought some Thai tea and that was also yummy

Drinks are ok, but customer service is poor. The person on register seemed like she didn't want to be there. read more

Just placed a Yelp order a few mins ago and when my friend came to pick it up, this girl kept insisting that they didn't have an order with my name on it. She even suggested that my friend place another order and pay for it again. I sent my friend the screenshot of my order and my bank transaction to show the girl there and when she went to the back, she found the order. When my friend asked why she didn't find it the first time, she said it was because of the way my friend said the name. The name for the order was for Abbie or Abegaile.. no way she would've messed up that name. Tapioca Express: please teach your workers to be careful and be better with their attention to detail. For this worker not to check properly and tell the customer to pay for their order again is unacceptable. My friend had to get out of the line and line up again to handle this, when she should've just been able to pick up. It was a waste of her time. read more

Tapioca Express - My name was clearly listed on the order. - Juice Bars & Smoothies Near Me - Bonita, California

I understand that the world is short handed, but when you tell me it's a 15 minutes wait ... I should not have to wait an hour. I ordered one drink and two snacks... read more

I have ordered several times and love it. Great food, great drinks and great service. Even when there is an issue it is quickly resolved.

Love this location! 5 stars because I value the drinks made for the taste and service received has been excellent on several occasions. I usually get the banana snow bubble with boba (the little tapioca balls) because the banana used here is fresh rather than other flavors that are artificial syrup. This location has a "spin the wheel" for students in college you can get a number of discounts which I find very thoughtful and unique. Jason has helped make my drinks on several occasions, he is the best because he always has a great attitude and is very polite...always a pleasure to see him when I go there thanks Jason! Tip 1: try the boba a couple times before deciding to not like it I didn't like it at first but the second time loved it! Tip 2: if you want a "healthier" less artificial drink try the banana snow bubble that I get! read more

Tapioca Express - The drink on the right is a Thai tea (milk tea not blended with ice) with boba and the left is a banana snow bubble my fave! - Juice Bars & Smoothies Near Me - Bonita, California

This place is the only boba place I go to in SD, I'm from Hawaii and I'm sooo picky. Nothing compares to what I get there, but this place gets a 10/10. I love their honeydew flavor, and they have mini boba which no one has that I've seen here. The taro milk tea also amazes me every time. read more

My husband and I love the TapX off convoy so we were pleased to find one in Bonita near our home. Last week my husband called to place an order for pick up, a rude person verified he had to pay over phone she sounded irritated and did not ask for the method of payment which is cash. My husband decided today 5/11/18 to go into the restaurant and order to go since we've been wanting to try out the food and drinks. My husband ordered a Thai Tea with Jelly, a strawberry smoothie with boba and two spicy popcorn chicken. The drinks are fine, can't mess that up. The chicken tasted SOGGY, only had chicken fat, the flour mixture is so thick but that's to hid the little amount of chicken breast inside and the order took a long time. Customer service there is pretty rude, there is a LOLLICUP nearby on East H street that has amazing customer service and drinks. The downfall is no food at LOLLICUP. read more

Tapioca Express - Juice Bars & Smoothies Near Me - Bonita, California

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This place is garbage. I've given them many, many chances after multiple mishaps and have continued to go here due to the convenience of it being close. After today, definitely not going over here anymore. What's the point of having a number display outside to let people waiting know their drinks are ready if you don't even change it? My drinks ended up melting because I didn't hear them call my number out as I was relying on the display outside as I always have. It doesn't matter how busy you are, you need to update the display number. And to top it all off, I had to go back inside because they forgot to add boba to one of the drinks. Not returning here anymore after today. read more

HORRIBLE , I was hella craving some boba right now and since I am tired , I thought of uber eats instead of driving. I specifically wrote a note saying add regular boba to my drinks it gets here and there's NO BOBA !! read more

Tapioca Express - Juice Bars & Smoothies Near Me - Bonita, California

don't trust this place, who knows if that's really chicken that is being served. this is really disturbing, had 3 orders of chicken and all 3 had hair in it, not just fell in there but it was actually cooked into it read more

Tapioca Express - either a christmas ornament or poor food handling practice. not one order but 3/3 orders, really disgusting - Juice Bars & Smoothies Near Me - Bonita, California

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The only thing I look for when I get boba drinks is fresh, chewy, boba. This place does a pretty good job. Second visit so far before my grocery trip at Vons & so far so good. read more

Tapioca Express - Juice Bars & Smoothies Near Me - Bonita, California

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Really friendly staff and great food selection. Definitely love the elote fries! I usually always get a taro snow bubble but since coming here, been trying a lot of new drinks, by staff recommendations. Kid friendly too! My daughter loves coming here! thanks for the great service! Witnessed some mean customers close to 9pm, trying to order food and then have attitude when they were told the kitchen was closed for the night. Open your eyes and READ their store hours, DUH! My favorite boba spot in Bonita! read more