Placed an online order for pickup. Didn't bother checking my food since it was tied up so when I got home I started to eat and wondered what's missing from my order. I checked the receipt and realized I got white rice instead of FRIED rice. Im not mad, just irritated that my order was given wrong. read more

Panda Express - Chinese Near Me - Honolulu, Hawaii

Found a hair in my honey walnut shrimp! Frickin nasty. It was burried under the honey sauce too. Yuck! read more

Panda Express - Hair on the shrimp. Dug it out from under the sauce to make sure! - Chinese Near Me - Honolulu, Hawaii

I seem to always have a hard time getting them to understand my order. Yelling, holding up fingers, repeating 5+ times do not work. The workers either have a really heavy accent, can not focus, or speak soft. The music is way too loud. With everyone wearing facemask, it is even harder. read more

Had an early dinner tonight, about 5:30 pm. Panda's wasn't too busy and we scored a parking right up front. Food was pretty stocked in their bowls, but I wanted mushroom chicken, (the only bowl almost empty)so the wait for it was 5 minutes. I waited. We noticed there was only 1 cook but about 5-6 Employees. Tons of open tables but we wanted the booth next to the window. The booth was super dirty so I asked an employee if she had a towel so I could wipe it. She did me a favor and wiped it for me while bringing the shades down. Thanks girlie :) Now the only reason why I'm giving Panda's 2 stars is because....... While waiting for the table to be wiped my husband had to use the restroom. He went to open the restroom door but it was locked, so he waited thinking there was someone in it. About 3 seconds later an employee comes with a key, my husband and I both thought she was opening it for him but she opened it for herself. We couldn't believe our eyes. I'm not sure if she was being aware of her surroundings, but I'm pretty sure my husband wasn't standing there for his good looks. When he got out, apparently the 2 little intermediate girls were waiting too. If my husband knew he needed a key he would've asked. There was no sign on the door, so he assumed someone was in there. But for the employee to by pass him not even acknowledging him was a pretty low blow. What ever happen to customer service. I know in retail, whenever you see a customer it's a MUST to greet them. I guess it's time to retrain on CUSTOMER SERVICE! 2 stars only because Panda's is one of our go-to spots! read more

Panda Express - Chinese Near Me - Honolulu, Hawaii

1 star for the uber driver who delivered my food. No stars for the restaurant. They mixed old food with new food. Ruined my appetite. Waste of my time waiting and monies. Please discard abd serve fresh. Paying customers deserve better. During this pandemic we are all trying to help each other out. I'd like a refund. read more

Panda Express - Old and new orange chicken in the mix. - Chinese Near Me - Honolulu, Hawaii

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My online order was incorrectly filled, the server had little manners, and I received NO RECEIPT. Family pack of which should have had Beijing beef, had some kind of DRY chicken. Very disappointing when what I ordered was a family favorite and NO ONE orders whatever it was that we received. The chow fun had no taste and almost nothing other than the fun. Why was the orange chicken salty???? No intent on returning. read more

Panda Express in Kamehameha Shopping Center has been a great addition the family of existing eateries. Yes, we all know this is not genuine Chinese cuisine. My daughter, who recently spent a year in Beijing, shared how different mainland China cuisine is from anything she's ever experienced in Hawaii. "I wish we had a Panda Express in China!...although they would've found it odd..." she lamented during our rare-connections over Skype. As a busy single mom with three children involved with various after school activities, Panda Express has provided us a one-stop venue to eat fish, chicken, rice...whatever our hearts desired. Sometimes, just one entree and a tea was suffice. Their employees tend to have great customer service, the store is consistently clean (their restroom too!) and their free wifi is a definite bonus! read more

They close in 40mins and there isn't any food ready made...they expect us to wait 10mins to cook each entre so they can clean up early...our time for their convenience to clean up early...on top of that we have the pleasure of inhaling cleaning products while were eating... The person Desiree made it clear that they will only make made to order entries...kinda hard to choose when your not familiar with the menu and like most folks I choose to what looks good not staring at an empty food warmer... Pretty dumb way to work...the one cook was busting his ass cause Ms Desiree was calling out every customers order...instead of batch cooking... I'm feed up with this place... Why do I have to wait whereas if I was there a few hours earlier they would already have every entre made... Because I confronted her she gave me two egg rolls for free...not everyone else but just me...idk what there policy is be if I was the GM this wouldn't fly. read more

What can you really say about Panda Express? It's essentially where we go when nobody can agree where to go. It's not Chinese food by any stretch, but if you luck out and get in line when they actually have what you want instead of the dreaded empty pan, it's like a total score. It's sort of funny how they charge premium for the "good stuff". What does that say about the other stuff? Anyway, it's ok, but honestly, I've never walked out of there feeling physically better than when I walked in. They say No MSG, so what is it that makes you feel that distinct feeling that you've just eaten at Panda Express? read more

Wow this Panda location is the best! Very clean and new interior, friendly service but most important fresh and tasty food. We are in the process of moving so have been eating out more and this is our go-to for more healthy fast food. The orange chicken is always flavored well and the beef broccoli has been really tasty lately. Compared to the mall location I feel the food tastes better here. Don't forget to complete the survey using the code on your receipt in order to get a free entree on your next visit! It's like getting a 3 choice plate and only paying for 2 choices. read more

Panda Express - Chinese Near Me - Honolulu, Hawaii

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Panda Express is a really big chain store with lots of employees. The food is consistent, but sometimes the employees are not. In the case of Kamehameha SC Panda, this is not the case. We come here at least a few times a month and besides their famous orange chicken, we enjoy this location's "famous" friendly service and efficiency. The folks behind the counter are always courteous and professional, but they are quick with a smile and a thank you. Other Panda stores could learn from them. Oh, and the food is pretty consistent, too! read more

Food is excellent snd the workers are very friendly and helpful. Awesome lm a very loyal customer for the past 5 yrs. I come here many times a week Christine is an amazing manager. Very mindful of her workers. Caring loving and supportive of her staff. Job well done Christine read more

Panda Express - Chinese Near Me - Honolulu, Hawaii

Raise your hand if you thought that this place actually served pandas when you were a kid. Okay, I see a thousand hands. And don't deny that you weren't one of 'em. Fortunately for the WWF, this place is just a popular Chinese chain restaurant. The only panda you'll see is the occasional employee dressed as a mascot patrolling the premises. Opened about 2 weeks ago, this fast food restaurant is a nice addition to the busy shopping center. (Also being employed at this shopping center and eating at the same old restaurants here can get a little boring. It was time for a change!) We came here on a Wednesday afternoon around 2pm and there was a line that led out the door. Typical though- new place, different food, school just ended, free Wifi.. Those were just some of the many reasons why the restaurant was bustling with people. The line did move quickly though and when it was our turn, we decided on a 2 entree plate of orange chicken and a sweet chili chicken of some sort. Sampled the orange chicken with bacon (new dish) and it tasted a little dry as if there was no sauce on it. Most of the dishes boast of a low caloric serving (if you consider ~250 calories low.) The noodles and fried rice we ordered were also a little bland. Perhaps this is the healthier way of cooking? Or perhaps someone ran out of salt? Either way it was okay to me because I kept convincing myself I was eating health... ier than a fatty juicy burger. However, there was still the small thought in the back of my mind that this was fast food after all. Oh what the heck, it's still summer. Summer beach body hayyyy. Our two entrees were good as I like anything sweet and sour. The orange chicken didn't have as much sauce as I thought it would, but it was still enjoyable. If I were to come here again, I'd try the Beijing beef which looked really delicious. What fascinated me the most was the tea bar! The menu consists of fruit teas, milk teas, lemonades, and ice-blended drinks. We ordered a passion fruit ice tea and a mangolicious freeze. The cashier who assisted me had to ask the barista if the flavors were available because some are sold out or unavailable, but you won't know until you order. She asked if we wanted boba and I said yes, but when we got our drinks, neither of them had boba :( Normally I'm not one to complain, so I moped around for five seconds, but the drinks were really good without the boba, too. Service was great and efficient for the line that was present. The employees are courteous and don't rush you while you choose your entrees. The communication between barista and cashier needs to be a little better or there should be signs indicating which types of drinks are unavailable that day. Overall, I liked the bright atmosphere and decorations and the taste of new kinds of food in the shopping center. read more

Panda Express - Mangolicious (left) was heaven! Passion fruit (right) was delish! - Chinese Near Me - Honolulu, Hawaii

I like to call this place Fancy Panda. Why? Because it's a Panda Express with cool designs on the wall and they even have a tea bar. Yup, a tea bar where you an a tea like you want it...not so sweet with aloe and rainbow jelly. Oh wait, that's how I like mine! This place is located in Kam Shopping Center. The staff is friendly and the food is what you would expect from Panda Express. It's great that you can get tea here. The tea was good as can be expected from a food chain kinda of place like this. And it's reasonable, $2.50-$4.30 for the drink and you can add things like boba or jelly for $0.50 additional each. I think it's great that they incorporated this concept. I hope all Pandas will end up being Fancy Pandas. read more

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back again...kind of a go-to for us. Late lunch. Honestly, if I just 'need to eat,' the goal is very Paleo-driven in general. I got steamed veggies and teriyaki chicken with no sauce poured over. I'm a happy girl. May not be the cleanest form of protein/veggies, but it's clean enough for me today :) read more

I secretly LOVE Panda Express. My friends tease me saying it's not real Chinese Food, I know that, but it's comfort food! This location is brand new! TV screen menus, a tea bar, everything is clean and shiny! I didn't try any teas, but thought it was so cool. I regret not trying one. I got my usual. Kid's meal with chow fun and chicken and string beans. I was sad to see there was just enough chicken and string beans for my order. I was thinking great, I get the leftovers...but they asked me if I would like to wait for a new batch! I was so excited! Yes! Of course I'll wait! No one has ever asked me that, and I'm not one to impose. The wait was so worth it! A fresh hot entrée! Yum! I actually had to wait for it to cool down. My meal is $6 now, I don't know if there was a price increase for all Panda's or just this one. I did try their Kung Pow Chicken, it was yummy, but I was craving old faithful. The staff was so nice to offer me that, and just generally friendly. More than I expected. As I ate I watched them interact with various customers and they were continually nice. Offering fresh batches of food, smiling, saying thank you like they mean it, telling customers goodbye, and cleaning. This may seem like normal standards, but in a fast food place like Panda? I don't usually expect so much. I was so impressed that I had to tell the staff that they are doing a great job. I can't give 5 stars, because well this isn't fancy dining, and the food is standard panda. However, this has become my NEW favorite Panda. I love that I can see them making the food, and see that their facilities look clean. Staff is great and love the new diggs! I don't usually go to Kam Shopping Center often, but I think I'll have to go a little more often to eat at my favorite Panda Express! read more

Entrees are pretty dang good but highly recommend against the chow fun. Some in my clumpy piles had fridge stink and others were just gone bad already. Will try chow mein next time...panda chow meins always good read more

I like the feel of this Panda Express even though it can get very busy. There seating is pretty comfortable and you can sit inside or outside which is nice. Tonight it wasn't too busy. Today this Panda Express made up for the last fiasco I had here. The young man doing the front end serving was very nice and accommodating. The brown rice was barely getting its cook on so he offered me veggies. I, gasped because those little bushes called broccoli were present and dominating the dish. I'm not a fan of broccoli and told him and he offered to have the cooks blanch some without the broccoli. I was a happy camper and ordered veggies and rice. My entrees were black pepper chicken and teriyaki chicken. They were rather fresh and tasty. I finished most of my veggies and rice and made a good dent in the chicken, but let's just say tomorrow people will be hating on me for lunch. I'm glad that this was a far better experience than a few weeks ago. I am glad I let people and places redeem themselves and they have. I'll definitely be coming back and hope to get the same level of customer service and quality of food. read more

Panda Express - This was a great meal. Blanched veggies, rice, teriyaki chicken and black pepper chicken. I'm stuffed like a pillow. - Chinese Near Me - Honolulu, Hawaii

This review is just for the tea bar... I'm really not a fan of American style Chinese food so you don't want me reviewing that haha.. Today was my first time in many many years at panda express. I've heard about their tea bar for quite a while now and decided to finally check it out. I ordered a lychee green tea. The price is quite standard to most tea places.. however for the quality of tea that they are serving, it seems to be a little pricy. This is supposed to be a fast food chain, not a place that specializes in tea! So as I said, I ordered my lychee green tea and watched as the guy made it for me. All he did was pump about 3 to 5 pumps of syrup and poured some already-made tea into the cup before sealing it. Given that panda express is a fast food chain, I'm pretty sure that the tea that they are using isn't exactly the highest grade of tea. That's fine though. The thing that really got to me was the fact that he didn't mix the syrup with the tea at all. So my first few sips of tea included the thick sugary lychee syrup (actually all my sips thus far, since I've only taken a few sips). Since the cup is sealed and filled with ice and tea, I currently can't mix it very well myself. I've tried... But had no luck getting rid of the thick syrup taste. I think it would taste pretty good.... If it didn't make me feel like I was drinking pure syrup... I guess I'll continue trying to mix the syrup into the tea.. On the plus side, service was great other than the way he made my tea. The girl who rang me up was pretty nice and the guy who made my tea initiated some small talk while he was making my tea. Friendly service really makes a huge difference! :D Overall: decent but please please please mix the syrup with the tea (either with a shaker or one of those cocktail mixing spoons) before serving!!! read more

I love pandas whenever I feel I'm in a mood for some Chinese food. Well Americanized version of chinese food that is. I don't really like to eat anything heavy in general especially when eating these type of hearty foods. So I usually just get the panda bowl which include 1 starch and 1 food choice. I've tried a lot of these items before but I love the mushroom chicken the best. Maybe because I'm a little health conscious that it seems to be one of the more healthier ones on the food menu. I usually top it off with brown rice for a healthier choice option. This pandas location open last year I believe so it's a fairly new location. The inside decor is modernized and it's one of the nicer pandas I've been to. There's a good amount of tables and chairs to enjoy your meal. There's tv as well for your entertainment. I've never sat inside since I always get take out and never had a problem with their service. Quick and on the go type of food is what sums this place up. I like that they had a panda bar that offers a wide variety of drinks such as teas, bobas, tea jelly. There was a catchy sign that I saw that made me want to try it but I didn't have it in my stomach at that time to try it then but it made me want to go back and try it. This place is convenient for me as I live nearby so it'll probably be a place for me to stop by whenever I'm craving for pandas. read more

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sooooooo! as you all know i LOVE pandas! i could eat there every single day hahahhaha i was so happy when they made a pandas in kamehameha shopping center because that meant CLOSER TO HOME YAY! so this pandas is my favorite because as i was always going there i became closer to the workers. MYA & JUDY! they are the best!!!! they always make sure we get our order correct and fresh. they never let me down! the food there is sooooo good! i always get the chow fun/fried rice with orange chicken and walnut shrimp! sooooo good!!!!!!! by far the best place for me to go! lol i could never get tired! oh and now they have a tea bar so even better!!!!! boba drinks and a panda plate omg yes! read more

I ordered pandas from Uber eats for dinner.. I can't believe they had the audacity to give us dry hard rice and soggy chicken that seem like they had kept food from the day before and sell it to the people who order from Uber eats online.. so you wouldn't be make a compliant or get your money back! This is very awful, I am sure that the food should be fresh coming in to order.. but buying my food through Uber eats by them was so messed up what they did. Our food was dry and disgusting. I got a larger plate for my husband and I which was a total of $32 including the delivery fee... I am very disgusted with what they did to our food. Our rice was so hard we couldn't even eat it it felt like it was microwaved everything! Even our egg roll! will not ever order food from here again or suggest anyone too off Uber eats and if you are coming in to eat please sample before eating! read more

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Location is very convenient, inside Kamehameha Shopping Center. Food is yummy like all other Panda Express locations. But what makes this place special is the Panda Tea Bar. I've never seen this at any other location in Oahu so it just might be the first on the islands. They have fruit teas, ice blended teas, lemonades, milk teas or plain tea. Lots of different flavors to choose from and you can also add things like boba (big or small) , jelly (coffee, tea, or grass) , fruit jelly (rainbow or lychee) , aloe vera, pudding, or chia seeds. So many different options, you might wanna try them all! They recently opened a week or two ago and I've already been there multiple times. This is now our regular stop for food and drinks whenever we go to Kams. read more

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I had an online order and said it was to be finished in 10 minutes. When I had arrived they were serving other customers and had finished their orders instead of completing my already paid order which was 10 minutes ago. I don't like the fact that they put other people who didn't even pay yet first. Poor customer service. read more

I honestly was very disappointed of this panda express location, the customer service is very terrible. I know they have to serve there customer's but I had to wait for my order for about 20 minutes. Employees were rude; no manners, not smiling, negative vibe. Manager was unprofessional when I asked about my order and how I was waiting for to long and that my food was getting cold. There cooks especially, they were short handed. I literally seen one of there cooks go on break at 8:30pm on a Sunday when they close at 9. Management and customer service needs to improve. Just my opinion read more

This location is a hit or miss so I avoid it unless I absolutely gots to have my Panda fix! Most of time I visit the location by the airport but I'd love to see more consistency at this location that is only a few blocks away from me. Things that need consistency: Customer Service- Be pleasant Food- The scooping of food is sometimes just right, too much, or not enough‍ On more than 2 occasions I have ordered the Orange chicken and its dry(probably needs more sauce or its been sitting there for awhile it dries up) The timing of refilling the food could be better timed I get it, working at restuarants are stressful and cant be perfect everytime.. but consistency is what is needed. read more

First off I would like to say this pandas is REALLY NICE. I do not like giving low ratings but I couldn't believe today. My first time here To this pandas i really liked it, usually you would think the staff would be friendly. To me they seemed to be rushing things. My friend and I were in line I ordered 3 panda bowls 1 with mixed vegetables orange chicken, 1 with fried rice and orange chicken and the last with chowfun and sweet fire, anyway she tells me I have to wait for the chow fun 10 min or so which is not a problem so I do. Once we get our food, I notice that the panda bowl with mixed veggies which was mine, only had a few vegetables and the rest was chowfun! I didn't know why, now you must think "oh well they pack it in front of you why weren't you paying attention!" THIS is why! My friends son who is a toddler was throwing up! Might I add on the floor, we were too busy noticing that and the workers looked at it and did NOTHING, my friend cleaned it up, and the lady besides us helped as well, THE workers looked at them and did NOTHING. My friend even went up to the counter to ask for paper towels and the girl tried to give her more napkins. Talk about cleanliness. Way to go pandas staff, next time something like that happens you should do something about it. Help at least. But my friend ended up doing a better job then what they probably woulda done. On a positive note though the bathroom was really clean and smelt good lol. read more

Panda Express - Orange chicken panda bowl - Chinese Near Me - Honolulu, Hawaii

3 out of 5 times to this location, customer service is poor or lacking. Disappointed! Today's visit was the longest I've waited for a new batch of an entree. I normally don't mind the wait but watching the employees work and noticing how they did not communicate with the cook that a customer is waiting specifically for a certain item -- no sense of urgency. No employee acknowledged me standing off to the side waiting nor did anyone follow up on my plate sitting there with the rest of my other 2 plates getting cold. The manager Melody handed me the plate... Not one thank you or an apology for the wait. It wasn't the first time an employee seemed moody there. Am I suppose to expect less from a Panda?? read more

I would have rated this a 3 or even a 4 but the last visit on 4/28 was the last time I will be going here, which my son will be very sad about since he loves orange chicken. I however, am not a fan of food poisoning. We ordered 3 plates at around 1:30pm, and have narrowed it down to the beijing beef. The chow fun, fried rice, orange chicken, and mushroom chicken were okay but everyone who ate the beijing beef had the squirts. Between running to the bathroom all I could do was sleep it off, in a noxious state, and lost 5 hours in the middle of a Saturday afternoon. read more

not giving the right amount of food when it cost so much down to even the noodles. when me & my daughter is eating in & i watch the filipino young girl scooping so much more into everybody elses plate. fkn rip off kam panda.don't be surprised when you go there. read more

Ordered a family feast and got the wrong order. I paid an extra 5$ for the beijing beef. Got home got beef broccoli instead. Called the store right away and I was told they will replace it. They took my name and number. The day I wanted to go and get the replacement they asked for my name and phone number . . Guess what? They couldn't find my name. That means they won't be able to replace my order. Isn't it that great . .Pathetic . . If only I can give no star I would read more

Ordered food online, had a family member go to pick it up but they were told they didn't have the order. I went in the next day to tell them I didn't receive my food from the previous day. The manager Melody refuse to give me the food I paid for and refuse to give me a refund. After investigation of the surveillance tapes and looking over my receipt from the previous day she realized that I in fact did not receive my food. She had the worse customer service and only apologized to us after telling her we'd like an apology for making a huge fuss and accusing me of lying about the whole thing. I'll never go in here again. Very inexperienced manager with major attitude. read more

very helpful and friendly. best customer service! Workers are nice, place is clean. Very very welcoming!

i never even knew there was a Pandas in Kam shopping center. its right inbetween payless shoes and subway. The insides seem to have been renovated lately because everything seemed new and nice with a very modern style and even had several flat screen tvs mounted on the wall. We got here right before the dinner rush (around 4:45pm) The order counter is right up to the door so if there is 3 people in line you might be standing outside the door. We was lucky and just made it. The workers seem pretty proficient and the line moved efficiently. I read other reviews saying this location has the most friendly workers. Maybe we came on an off day but the workers didnt seem overly friendly but they were accomodating and pleasant. This particular branch was cool because they were also part of a Farrington fundraiser. The food was pretty consistant with any other Panda I have been to and the portions were decent (i have encountered less than generous locations in the past). Take their tex mex (so to speak) style of chinese food...(which i prefer over traditional chinese fare) reasonable prices and good portions and now in Kam shopping center whats not to like read more

Stopped by Panda Express for a quick dinner and was really impressed with this location. They offered different types of teas and was quite busy. I seen this cool pic on the wall and decided to share it read more

Panda Express - Cool story - Chinese Near Me - Honolulu, Hawaii

Everytime we go there at night time they don't want to make any food once 8:00 hits they are just rude about it saying we are closing soon. I went there tonight and was 8:10 and door was locked and they saying threw the door they closed. They trip at this location read more

I have a good experience with this location. I am beyond satisfied with their costumer service and I will definitely come back again next time. This location is very clean and their food was fresh and good quality. read more

I wento this location and I am very impressive. The quality of their food was fantastic and fresh. A little bit of busy but they still manage to serce you the best that they can do. I woul love to recommend this love and I gave 5 stars for this location. My pleasure to stop by and eat here . The employee are friendly and fast service. read more

Did an online order that was supposed to be ready 5 minutes before we got there. It wasn't ready so we waited about 15 minutes and when we got home we saw that they gave us the completely wrong order. They even looked at my online receipt and name and tied the bag up tight so I was reluctant to open it and check. I won't do that again and will never go back to this location since it is crowded and far from my house. Just make sure that you check your online order before leaving. Auwe! read more

It was my first time visiting Panda Express at this location. The workers are cheerful, energetic, and very accommodating. I can even see them smiling even with a mask. I love how they served us. I love their service of speed and their teamwork at the same time. They serve hot and fresh food! Also, they made sure that the items in my plate are correct. I would definitely recommend Panda Express at this location to others and even to the people that I know! read more