This is a good Panda Express location. The food and service met my expectations, I would dine here again if I was in the area. read more

Panda Express - Chinese Near Me - Gig Harbor, Washington

This was the first establishment we visited when we moved into the area. With a house full of boxes, the last thing on our minds was to cook. We ordered our food via the app for dinner, and as expected, the place was crowded with a few people waiting for their food. Moreover, it was dim, dirty, and disorganized during our visit. It was a good 30 minutes before we received ours, and when asked to have utensils, the lady, who barely spoke a word of English, made sure to emphasize that they don't give out spoons and forks, just chopsticks. We have not gone back since then. I don't recall any other Panda Express we've visited in the past that didn't provide proper utensils. Maybe that night was just an unusual slip-up, and generally, our visits to other Panda Express locations go more smoothly. Unfortunately, our initial experience didn't go well, but I'm willing to give this place another shot. read more

Much faster to just to go into the store to place the order and versus online app. I've been in there a dozen times to pickup online order and 90% of the time it's never ready. read more

Food is delicious! Service is great! There's a survey in the back of the receipt that once you complete, you can get a free entree with your plate purchase next time. Free food! Ambiance is great with open seating with high ceilings. read more

Panda Express - Chowmein super greens honey walnut shrimp orange chicken and cream cheese rangoons - Chinese Near Me - Gig Harbor, Washington

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Ordered a family meal. Paid $4.50 to upgrade to a premium item. Half full container is what I get. Thought this was a fluke the first time it happened, but it's happened 3 times in a row. So disappointed. read more

Panda Express - Chinese Near Me - Gig Harbor, Washington

Just ordered online and AGAIN the give me the wrong thing. Last time i didnt post it but im fuc.. tired of this cr@p. read more

Panda Express - Again?? For real.. - Chinese Near Me - Gig Harbor, Washington

Worst Panda experience EVER! And we've been to many. My wife stopped by to bring dinner home and I don't know how you screw up an order when it's being read to you right off of a phone text but it was screwed up completely! This is so bad it's one time I expect a complete compensation for it. I tried calling and of course no one can answer the phone, somewhat understandable since it's dinner time. $40 wasted on an entirely screwed up order. Wow, reading the reviews here it seems to be a theme. It's not just call in orders they screw up, it's walk-ins as well. Terrible! I should at least be able to leave a message for them to return my call! Clearly they don't care about happy customers so we surely will not care about EVER coming here again. Sauce cup... 1/4, at most, full. This is all ridiculous!! The people working here are completely incompetent. There is no way any open restaurant should be carrying a rating of 2.6 but here we are. Clearly management doesn't care. Typical these days. Big corps, you don't like it, tough. read more

Slow, couldn't care less service -- no napkins, no ice, no problem because no one cares and if you still take a chance allow plenty of time because they run out of food and let the rest of your party's order sit so long that it's cold. Oh, and the restroom smells like dirty diapers. read more

fits the bill when we're in a hurry and have a hankering for asian food, prefer to order ahead. typically fast food ambiance. popular with the kids. 4 stars since it meets the expectations of a fast food chain. read more

Poor operation. Employees are working as fast as they can and are friendly but the online ordering system sets very poor expectations for order readiness. I showed up 10 minutes after my order was supposed to be ready and they hadn't even started on it. I don't blame the employees but the speed has really taken a nose dive in recent months. read more

We hit this after our Costco run , and it was really good for fast food . It was very busy , so everything we got was hot and fresh. There were a few dirty tables , but again they were very busy , and someone did come clean them up while we were eating. Would definitely hit them again. read more

Showed up to get food during open hours and the lady inside informed me there is no cook today. So they're open, just not serving food. Waste of time. Goodluck to the next person read more

Marlyn and Malcom as well as the entire team are by far one of the most professional teams I've witnessed in the cooking industry. Besides their effective communication skills to have what is necessary available at all times, I've witnessed this team on one of the busiest days of the year for oriental fast food restaurants. A disgruntled customer was complaining of them taking too long while they were making mobile orders which have the same priority they calmly informed the customer which team member was working on what meal. This continued while the customer spat out remarks indicating a racist undertone in his verbal unnecessary inappropriate remarks to the staff. Yet Malcom and Marlyn remained calm collected and professional. The entire team is THE prime example we should all strive for in the Service Industry, and the entire team today deserves a raise! read more

Every time I come here it's always packed. So now I usually order online before I come in, I definitely recommend. It takes about 5 mins to do. The only thing is some times it's a hit or miss with freshness. I really enjoy the greens option for the side dish. I also die for PE orange chicken, it's just not the same elsewhere. You have to try the chicken egg rolls and dip it with sweet and sour sauce with the hot mustard. So good! Honestly no where else can replicate panda express food. So bad, but yet so good. HA! Also wanted to add service is always a hit or miss. You can get a person who looks like they don't want to be there or someone who is great at their job. read more

Horrible service, asked atleast three times for extra sauces and each time they told me yes the put some in there, get home open the bag and why am i even surprised at this point that there is no sauce to be found. The staff here are lazy and filled with liars. Worst Panda Express i have ever seen absolutely embarrassing read more

Decent Asian fast food can be had here. My kid likes Panda, which is the reason we stopped at this location. Plenty of parking here, there is some indoor seatIng. Food taste fine, super affordable prices. Friendly staff. read more

Panda Express - Orange chicken - Chinese Near Me - Gig Harbor, Washington

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A couple of years ago I remember a mismanaged branch that was struggling to keep up with the demand but now, during COVID, there shouldnt be any excuse on their order ahead. I was wrong. I ordered ahead and was directed to an area to get my order. There were full staff and no lines. No dine in but with a full menu. I counted the boxes and it matched with my order along with the extra accoutrement i requested via the app. But when I got home I was missing an item. Same mistake as before but this time there shouldnt be any excuse. For one, it wasnt busy and two it was the first thing on the receipt. Disappointing, considering a lot of people are struggling and theyve consistently shows lack of pride and attention to detail. read more

Once in a blue moon when I'm craving salt and grease I come to Panda. First time in, waited in line for a good 30+ minutes because there was a customer at the head of the line with a large order that the staff were clearly struggling to fulfill. It happens, so NBD I figure. I order my usual entree, and when I get home, it just looks and tastes like disappointment. There were five pieces of broccoli in my beef&broccoli entree. The majority of the takeout container consisted of half-cooked chow mein and room temperature fried rice. The orange chicken was the only thing that met the quality standard I've experienced at other locations. I thought maybe this was a one-off, but judging by the abundance of negative reviews, this seems to be more of the norm than the exception. Tragic. Won't be back unless I'm desperate. read more

What a difference a day makes or at least a short period of time ....very good service, plenty of food, courteous staff, and healthy options read more

Panda Express - Beef brocc and chk green bean - Chinese Near Me - Gig Harbor, Washington

The food is fine but the wait times here are absolutely ridiculous. We did an online order and it took double the amount of time it said it would to be ready. They are never prepared for large volumes of orders/people even though they seem to have a very regular daily rush. Took about an hour to get our food. Do not recommend unless you order an hour or more ahead of time. read more

Poor operation. Employees are working as fast as they can and are friendly but the online ordering system sets very poor expectations for order readiness. I showed up 10 minutes after my order was supposed to be ready and they hadn't even started on it. I don't blame the employees but the speed has really taken a nose dive in recent months. Didn't used to be like this here. read more

Definitely the best service I've ever had at a panda the night crew is awesome. I didn't get the guys name with the glasses but that fun sized crew member named Florie, really made my night! I don't have to talk about the food because Iykyk. Sooooo come see them. Definitely making me feel at home! read more

The food is good, if you can get it. About half of the time, our take-out orders have come up short, missing items. If they took care to make sure everything was in the bag that was on the order, they would get a better rating. It happened again tonight, and when I called them on the phone, they said they'd give me the item next time I come in. Too little too late. This is getting old. It's like they just don't care. I've gotten take-out orders from other restaurants that were missing items, but this Panda Express is just something else. Not recommended. read more

today we ate at a Panda Express we've eaten at for several years. I suddenly found out this visit that they no longer supply packets of salt OR spoons, both of which they have supplied ever since we have eaten there. I had to make a trip out to our car to use my own packets of salt. I looked in vain for a spoon there. I realize this may seem petty for me to focus on this, but why would they do this. Just to save costs? they get too few requests for these condiment. Whatever happened to catering to the customer and their desires? read more

Horrible food, I had black pepper chicken and kung pao chicken. it all tasted the same.

The women helping us was so rude she yelled at us for asked questions. And didn't give us any forks

So I went to panda today. They gave me the wrong food I asked for tereki chicken and I got orange chicken. I looked in the box after getting my order realized it was wrong and let the older lady at the counter know. She took the box back poured the orange chicken back in the big bowl to be served to another customer. Absolutely disgusting. I'm like you didnt just do that did you. Another customer was watching as well. She just kept going and gave me my box back with my proper order. Food handlers class 101 once food is served can not be put back for another customer ever... if they did that openly in front of us what else are they doing in that restaurant. Honestly I walked out and tossed the food. I also called the health dept and let them know as well this is absolutely disgusting practice. read more

I'd give A BIG FAT ZERO STARS if yelp would let me!!! This place has very poor customer service skills and Management lacks every aspect on running this establishment!!! Placed order online almost 1.5 hours ahead and when I walk in, i'm told "oops we forgot because we are running behind on orders." it's one thing if you apologize but when you tell me you literally forgot, it's not an excuse to tell a customer!! read more

First time I ever been to panda express and I loved it! It was clean, very friendly, fast, and even though I didnt eat my meal until hours later it was so good! Authentic? No. But for a "fast food" Chinese it exceeded my expectations. Hat the walnut shrimp, orange chicken, chow mein, and some sort of beef. Wish I lived closer! read more

It can be really hard to judge a fast food Asian restaurant. The flavors are mild when compared to other local places. But they do have friendly staff that let us sample food before we ordered. The place was clean and quick. The portions are sufficient to satisfy most people, unless you are a constant buffet visitor. read more

Food quality - horrible. Customer service- none Portion size- might as well be ready to only eat rice. I am harsh on this review because I was completely dissatisfied. When I showed him my orange chicken, he said I could only get one scoop. So I pretty much ate a ton of rice with a small scoop of orange chicken. For 2 single entrees and one drink, paying 15 dollars, I will not be returning to panda. read more

Panda Express - "One scoop" was all I could have for $7.50. - Chinese Near Me - Gig Harbor, Washington

3 stars because I love the food! But I take 2 away because this location is somehow always understaffed, or they are just super slow. The online ordering ready time is never right, I almost always wait at least 20 mins past that time. But tonight, I waited 50 minutes past my pick up time. That is ridiculous. They are serving people who walked up after I've been standing here waiting for the order I placed over an hour ago. I think this will be my last visit to this location. read more

Food is great, but the service lady is rude, the lobby is closed. Drove 35 minutes to eat with friends. Tried to give me someone else's order and I said that is not mine. Yes it is!!!! Nope. No sorry, just "lobby is closed" no kidding you already said that. 5 employees in sight.... read more

I've been there few times this year and had a great experience every time. The staff are so nice and the food is as good as any Panda Express location I've visited. read more

Today I ordered Angus Steak to go, which cost me extra because it is a premium entrée. I was greatly disappointed. It had huge pieces of broccoli, but only two small 1/2 inch of steak. read more

This place has got to be the most cleanly restaurant I have ever been to. The staff is always smiling, the foods always great. We sat in the vehicle one night after ordering just at closing enjoying our meal after they graciously served at 1 min before closing ( we didn't realize). Then as we say there, we watched not 1 but 2 employees climbing stools to reach up high and wipe even the walls down. This seems to be a family run place and runs like a fine oiled machine. I know I know "It's Panda Express" but it's unlike any other Panda Express we've been to. In a city where we have nothing but options for a quick meal, you will continue to be one of our 1st choices. Very Respectfully, Lawrence Martin read more

No COVID 19 precautions except limiting customers in the store at one time. I even watched the woman plating food scratch her face with her gloves on and then continue serving food with those gloves! Gross. We left. I'd rather eat elsewhere and not contract this horrible virus. read more

I set an online order and got off 15 minutes before expected time. I knew I was early but checked to see if it was ready. It wasn't , no big deal. I got in line and showed them proof of purchase. The woman told me to look at the bags over there ( just one and I had checked before coming up). She then asked my name. I told her and she checked when it was set to be out. She said I was early. I knew this. There was NOBODY else in line. I was expected to wait till pick up time when it wasn't a necessity. They did provide an update to my phone it was set up be ready but with sitting in front of the spot it would be placed and not seeing anything definitely adds a little insult to injury. The guy on the grill was welcoming and lovely though- he is just nice. Not impressed. Still good food like always but, bad service. read more

This place is very slow and understaffed. It was very busy. Myself and other customers were waiting a long time in line to order food and they basically ignored us. Instead the workers were doing all of the mobile orders before us even though none of the mobile order customers were in the building or outside waiting. Also, they do not let you sit inside at the tables even though they are NOT blocked off or have sings saying "no indoor seating". They need to be more clear to us that indoor seating is not allowed! read more

Decent food for takeout, good customer service. Often missing food items in on the line. Some entrances remain locked after open at random. (One day it'll be unlocked, the next it will be and you'll have to use another door.) The food can be a little over seasoned at times, but is always hot. Very clean and well kept. read more