First time since the pandemic going to this restaurant in drive thru. Needed quicker turnaround than a 45 minute wait at a nearby competitor that makes to order. Had 2 3 entree plates - 3 proteins and a carb. 2 of the 3 protein dishes were with the carb in the same container. Third in a very tiny Chinese food container equivalent of a tablespoon. The spicy beef entree was much tastier than the Kung Po chicken which was my long time fav. Not a big fan of dark meat chicken or zucchini. Very few other veggies in a double order so wouldn't order it again. Partner had 2 beef and 1 shrimp and liked them all. Although the spicy beef was the least amount of food of my entrees it was the most tasty. Won't order a 3 entree dinner again. Will order the spicy beef again. Spring rolls were just ok. Needed lots of sauce. Plenty of sauces and utensils provided. Both order taker and window attendant were friendly and pleasant. Price has gone up since the previous visit but was expected. Ok if you want a quick takeout and can't wait 45 mins on a Saturday night. Ok to be changing it up a bit. read more

Terrible experience never has anything cooked and takes forever to get your food. Went in for orange chicken how are you out make some y'all literally only sell out of that whats the point of remodeling if the service remains crap. read more

My first every order. I did take out. My husband picked up. He got all the way home and it was not even our order. We have a kids meal. I'm sorry for the kid because some of our order was spicey hot. I have his orange juice and his apple treats. So sorry for him or her. read more

The food was cold and odd looking not at all what you would expect from a normal panda experience

Arrived about 7:30 PM on a Tuesday evening and was not greeted when we came in the door. This was unusual! Then went up to the counter and waited about 5 min and no one asked if we wanted to order or even met us at the counter. Left and went to Catfish Parlor instead. VERY DISAPPOINTED read more

Having had an unprofessional experience at a different local place of business, I arrived at Panda Express and the window personnel was so professional, polite and precise. She made me forget the horrible previous experience, that I received elsewhere. Thank you and great job to personnel that practice good customer service because that's REALLY what makes a repeat customer. read more

I am, yet again, reminded of why I never go to this location. Approximately 7:30pm, TONS of cars in line so the food HAS to be fresh, right?? WRONG! The chow mein was cold. My teriyaki chicken was HORRID. So much fat and dark meat that I only ate half of it. I had to keep spitting it out. Never ever going back. You've been warned. read more

I've been eating at Panda in Georgetown since they first opened in Wolf Ranch around 2006 before opening on Williams Drive a few years ago. I haven't been as regular a customer as in years past but I've really enjoyed the food and service here the last few weeks as they have a new general manager and it's like old times once again after the COVID-19 years brought the business down a bit. I feel that happy days are here again! read more

Just stopped in to grab some lunch ordered a plate and eggroll with drink. Per the menu: Plate 10.90 Eggroll 2.00 Drink 2.50 Total 15.40+tax The math that occurred did not add up. I was up charged over 5 dollars. read more

Panda Express - Receipt with everything as an extra - Chinese Near Me - Georgetown, Texas

I have been to this location twice now. The first time we placed our order and pulled up to the window and could hear the employees complaining about having to work. One of them said "Today better not be as busy as yesterday" in an exasperated tone. I didn't know people could convey annoyance in their actions, but the way she handed me the order with no "thank you" and promptly slammed the window shut in my face really got her point across that she did not want customers coming to Panda Express that day. The second time I came here I ordered a 2 entree plate and was told to pull around to the front. I normally don't mind this as it usually means one or more of the items I ordered was not ready and they are making it fresh. I will wait for fresh food any day. However, I waited a good 10 minutes and when I got my order, none of it appeared to be fresh at all. read more

Ordered through Uber Eats and did not receive the third entree for my larger plate and gave me rice instead broccoli on my other. Also, in the app we were unable to order egg rolls because of some king of glitch. read more

Panda Express - String bean with virtually no chicken... - Chinese Near Me - Georgetown, Texas

As with all chain restaurants, as long as the food, cleanliness and service are up to par it rates well. Food and cleanliness hit the mark here. But I had a great service experience here I want to share thanks to an employee named Neal working the counter. I had to wait for vegetable rolls to cook. Neal set me up with a small drink and the wait was only a few minutes. But Neal still took 10% off the bill for the inconvenience! Nicely done. That type of thoughtfulness is what seperates one chain restaurant from another and keeps customers like me coming back. read more

This place is always a little hit & miss. My most recent trip was the best so far. I received my food at the window & didn't have to go park & wait out front. The food was hot & fresh too. I think they may have hired more efficient workers, or at least trained them better. Customer service was good, and it was a solid experience. I'll be back! read more

This is my first time at this location. I ordered a bowl. The lady added lots of rice and hardly any chicken. She was also rude. She started serving me fried rice instead of waiting for me to tell her what type of rice I wanted. Then, she was annoyed that I had the audacity to request white steamed rice. lol I felt sorry for the guy at the cash register. He was surprised I skipped the drink. read more

This is all I was served, not even how I regularly get my bowls. And I asked for more and the lady did not even understand me.. I never write reviews by the way read more

Panda Express - a hand holding a container of food - Chinese Near Me - Georgetown, Texas

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I like Panda Express because with the variety, I can mix up to have a different meal that meets a healthy choice for me. What stood out today was Elizabeth's customer service but her personal concern to make a bad day better was good. I worked in customer service for 35 years and she was the epitome of polite, concern fr me and made sure to let me know she understood those days when life face plants you hard. Elizabeth, never lose your caring way while you are doing customer service, even when the customers are "difficult" to deal with. Thank you! read more

I love Panda Express, I could eat it everyday if my hubby would let me lol. But at this Secular particular location, the past three times I have been there, was not the best experience - The food has been smelling and tasting like freezer burn or it's over cooked and taste burnt. I really hope they can step it back up because this location is very close to my home and makes it so convenient for me to get my favorite meal. I have been here many times and it was great but like I said lately I don't know what's going on. read more

Dear Panda, I typically am pleased with this location.... Stopped by last night at 9:30pm you state that you are open until 10. How can an Asian restaurant be out of both steamed white rice and chow main? If you are going to be open until 10 then be OPEN until 10! We left after we were told that Beijing Beef was also a 5-10 minute wait. read more

The food and service are excellent. Affordable prices, and delicious food. Television is excellent. Some real futbol, and NO Faux (fox) News on the dual big screens! The tables and rest of the restaurant are super clean. The staff are friendly and helpful. Great place for a quick and delicious bite! read more

Panda Express - Plate - Chinese Near Me - Georgetown, Texas

Every single time I come here it's like an over abundance of veggies and no meat. I got beef and broccoli the other day I kid you not 2 Pieces of beef like what the heck. I'm so done with georgetown panda. AWFUL!!! read more

If you are seeking rude service this is the place for you. Rude management and inconsistency. If you are having a bad day don't take it out on the customers. Get a grip of yourself and be professional. Otherwise get a different job. Lots out there hiring . read more

We ordered through door dash tonight and was the worst we have had we haven't ate from panda in a long time we ordered the honey walnut shrimp there was no walnuts, rice was dry and the sodas where flat! Ugh. read more

Was very disappointed with my bowl!! Stuffed it with dried out fried rice. Wasn't much room for mushroom/chicken... the little meat that was put in was a joke! I didn't want a veggie bowl I wanted something to go with all that rice... AWFUL... read more

When you do drive through, they usually gave you about 30% LESS FOOD than when you went inside. We tested this multiple times and it held true 100% of the time. Now, as of today, we did drive through, and we got 50% LESS FOOD than we usually get inside. It was obvious the minute we opened our to-go boxes at home. Prices are still the same but now you get 50% LESS. read more

If you love tiny portion sizes, as if they are serving you out of their own pocket, then this is the panda for you! The majority of the employees underserve, maybe they get a promotion for being stingy? What cracks me up is the pictures they posted on this yelp of their over flowing bowls of food! Customer service isn't top priority either, and the straw that broke the camels back was the long stringy hair wrapped around my my Beijing beef! I use to come here out of convenience, but never again! read more

So I normally try to remain positive and not be overly critical but this Panda is awful- on four separate occasions we tried to eat at about 8:00pm. 1-2 hours before close they dump all the tea, won't make fresh food unless you insist. One of my favorite things about panda is the tea and they simply dump it out and won't make any more - presumably to make cleanup easier. The food tonight that they did have appeared to have been sitting a while and wasn't insufficient quantities of most varieties to even produce a single serving. They didn't want to make More Beijing Beef and refused to make tea - this was over an hour before they closed - will find places that actually care about the customer's experience to frequent - Panda - you shouldn't leave lazy shortcut takers to manage your business. You lost one customer tonight for good. read more

Well, been here many times to get food for the family. The last three time haven't been good, just whet there 1/16/22 at 8pm. And waited in the drive through line for 15 minutes. Get to the speaker to order and was told they are no longer cooking and the menu is limited. We wanted beef and broccoli and to my surprise they are out, mind you the website says they close at 9pm and it's 8pm. Well I wouldn't wast your time with this place, go somewhere else. read more

So, my husband and I just left Panda where we stood for more than 5 minutes, never being acknowledged, greeted or even looked at. The girl kept stopping in front of us to fill Drive-through orders but continued to ignore us. A current customer walked over to the register and both the young lady and young man went to see what she wanted -- a take out box. At that point, my husband and I looked at each other and walked out. Our granddaughter works there and she would never give that kind of customer service!!! I'll just take my business back to the Wolf Ranch Store. read more

Stopped by here on Christmas Eve. Within an hour of eating HALF of my meal I got extreme food poisoning. I stayed up for all of Christmas Eve sick to my stomach in all ways possible, I got so dehydrated I almost had to visit the hospital for a fever and dehydration. I also had to miss my entire Christmas with my family because I was unable to be anywhere but in bed or in the restroom. I am very disappointed with the food I received at this location. It was also not cheap. Will never be going back and hope that all that read this do the same. I was finally able to get someone on the phone and they wouldn't even offer a refund unless I had a doctor's note writing in detail that my food poisoning was from their food, the manager that I talked to also tried to tell me that it would take over 24 hours for food poisoning to occur. EXTREMELY aggravated and disappointed. read more

awful place. Cheap meat. Beef dishes feature pieces connected with stringlike Stuff making it difficult to eat.

Had a few glitches on the website, but the staff at the Williams Drive panda express made it all right, possibly the best experience I've ever had in a fast food place.Staff was over the top courteous and helpful. read more

I've shown up like 4 times and they never have white rice like it's panda express there like 4 sides and the simplest one is never an option. read more

This is one of our top 3 favorite spots to get some healthier food to go...we patronize this business almost weekly= they are polite & fast , the food is tasty / hot / fresh , and the facility is always clean when I am there. It is obvious that Jade and Bobbie take extremely great pride in taking terrific care of their customers and thus we look forward to continuing our weekly visits here because it is definitely a great value for one's money! read more

The food was tasteless , we haven't ordered from here in a long time and after tonight food we received We definitely won't be ordering from them again. read more

I have tried this location 3 times over the past couple months. Every time has been horrible. The first one I waited for an hour before being told they were closing abruptly , I was stuck between cars and couldn't get out. The second time I couldn't go in and the drive through line was crazy long and after my last experience I didn't want to risk it. Why can't customers come in? Third, employee never spoke when she took my money, never spoke when she gave me our food...just plain rude. read more

Great friendly location! The GM Hong was very nice and entertaining. New location, everything was clean and food was amazing! I enjoy eating at friendly places and will be back! Note this location has coke products. Last Panda Express I went to had Pepsi. read more

I came in with my family of 5. The employee refused to make fresh vegetables despite the fact that they looked old. Before he would make more, I had to tell him how many orders of vegetables I was going to order. read more

Love Panda Express!! We drive all the way from Briggs to eat here. Staff are so warm and friendly-- what's not to love?! Food is consistently wonderful. read more

Poor customer service. Arbitrarily discontinues senior and military discounts for promotion that requires buying extra food to use the promotion. Manager not very friendly. Food portion sizes have been reduced. Food is fair to good. read more

This place is absolutely HORRIBLE! A few weeks ago, I stopped by on my lunch break. When I returned to work and began to eat, there was spiraled metal in my food. I called them. The same young lady who handed me the food through their drive-thru window answered. I told her what happened and she said I'd need to call back the following morning when her manager returned. The next day, I called. I had to report BACK to their store to show them photos of the metal (again on my lunch break). He then apologized, took a photo of MY photo from my phone and stated he would send to his corporate office. At that time, he offered me a plate to replace my original. I accepted apology and food. Though, TODAY, when I decided to try again, I waited in drive-thru for 15 mins (which is fine on a Friday at noon). I ordered, as usual. This time, when I arrived at the pickup window, I was told it is MANDATORY to give them money for charity if I needed condiments for my meal. I was completely baffled. I then tried to correct her (the same young lady as before), hoping I misunderstood her... Me: oh, do you mean you all now charge for your sauces? Her: no, we do not profit from this. It goes to a charity. If your meal does not come with a condiment, you must donate to our charity in order to have condiments for your food. Me: what meal do you all have that COMES WITH condiments? Her: ...blank stare... Me: So, you mean, I am literally PAYING YOU for my food and I cannot have sweet & sour sauce or chili sauce because I choose not to donate to your charity??? You do realize, bullying someone into donating to a charity MUST be illegal... Her: ... blank stare... Me: "Please return my card" By this time, my lunch break is now over. On my way back to work, I called 3 times before someone answered the phone. I spoke with the manager. He stated this is in fact not their policy, but did not mention saying anything to his employee, nor did he offer to fix the problem. I let him know, if this is not your policy, it would be in your best interest to discuss with your staff, because I now feel like she may be a thief and this WILL in fact be reported. At THAT time he apologized, but still did not state anything about this situation being corrected. They are so near to Sun City, there's no telling how many elderly people actually fell for this scam. I will never return there. read more