They ran out of an item. They substituted green bean chicken, at my request. What i didn't request is that they piled it on top of my orange chicken. This was not a good mixture, but I was driving Uber and didn't have time to return. Hopefully they don't make a habit of it. read more

Jimena Was Rude we ordered a bowl and 2 plates and a Mexican coke and 1 order of spring rolls. Didn't get the bowl or the Mexican coke and also was told we couldn't get teriyaki chicken because they had online orders and it wasn't going to be enough also didn't get a chance to scan my rewards and seems like rushed to just get us out the store. This establishment is horrible. read more

My time here was horrid. My mouth is on fire and I'm extremely upset. I ordered 2 plates one for my friend one for myself. I asked if something spicy on the menu could be changed to contain no spice, not only did the drive through employee confuse both my friend and I by mumbling the answer. she kept talking over us and spoke way too fast so neither of us could understand what she said. When we got home my steamed rice was undercooked (crunchy) and despite trying to change the spicy entree we ended up with the spicy entree we had asked about. I'm not happy by any means and feel (due to the undercooked rice) that I am in danger of food poisoning. Since we got it so late there's no way we will be able to get a refund if they'd even take one. Evening ruined. Do not recommend this location by any means. read more

I ordered through UberEats, Firecracker shrimp, Angus peppered Beef, Orange Chicken, fried rice, chow mein, medium apple pie roll and a Mexican coke. The shrimp & beef had a $1.90 up charge each With tip it was $48. Bought 4 apple pie rolls got one When tried to call after I received the order.... No answer.... Tried about 10 times over an hour read more

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I went there to get takeout food there was no customers on the inside hardly anybody in the Drive-Thru there was eight workers working in there and I stood there for 10 minutes and not one worker came up to me to take my order I think the customer service sucks maybe if they had one worker that looks like me I have never seen a black worker in there they really need to work on a customer service for all customers no matter what the color of your skin is read more

I love this location I always stop by here on the way to work! Marcus and his team always greet me with a smile and the food stays fresh!

They never have their full menu stocked. They are always out of something . Unfortunately for me, it's always something I'm trying to order. My order is always wrong when I go through the drive through. They are always closing earlier than the time stated on their doors. I can go on but y'all get the point. I definitely don't recommend this location. read more

I love Panda Express but this location is horrible. They close the dining room for no reason at random times. And I ordered online pickup so that it can be quicker but since the lobby is closed we had to wait in the drive thru for 45 minutes. It defeats the purpose of online ordering. Edit. I get to the speaker and tell them I was picking up an order. They said ok so I drive and wait again for two cars ahead of me. When I arrive to the window they informed me that my order wasn't ready and they weren't cooking anymore food. Order was supposed to be ready at 8:18pm it was 9 pm when I arrived at the window. I understand they close at 9 but my order should have been done way ahead of time! read more

Panda Express - Chinese Near Me - Fort Worth, Texas

Worse worse worse worse service ever by Marlin, Erica and Lupe!!! I'm sure they know who we are.. we were the last customer there last Sunday August 12th. We literally stood in front of their face for 5minutes without any help!! Until my husband said "anyone here?" And the girl Erica yelled at Lupe and say "oi" and Lupe came over and grabbed her phone in front of us to check her text message before helping us!! And when they were supposedly help us they are giving us attitude like "wtf are you doing here" well.. getting something to eat obviously!! I mean I'm not being racist or anything but they seems super nice to the Hispanic family in front of us but not being too nice to us! Worse location ever and will never ever ever come back to this and I will definitely let all my friends and family know about this!! And I hope whoever own this Panda read this review!! read more

the berry st. panda express was terrible service me and my sister walked in to get sauces and we asked for any kind of sauces when she chose a way to gave them to us she just ignored my waiting hands and threw them on the table my sister and I had to pick them up this really dsgusted me and i didnt even want the sauces anymore. I was really disgusted by her behavior I believe her name was grace. read more

Ok, I'm not going here anymore. This time I was specific, extra fortune cookies since they haven't been giving any. They gave me none still. Dinning is closed at random times, sometimes drive thru as well. I'm done with this location. Terrible. read more

If I could give it a -1 star I would. Twice I've been there and twice I get a leaking cup, twice my cup holders have been filled because of their leaking cups. 2nd the rice is always under cooked it's like I'm eating hard marshmallows. 3rd The shrimp taste like sink water. I always ask for condiments and I never got them. And 4th the cashier let go of my change before I could grab it and the wind blew it away. 5th they never have any type of meats, twice they've told me they only had like 3-4 things on the menu. And 6th this place is worse than those Chinese buffets that cost 8.99$ you're better off going to one of those. Also called twice for a refund but no answer. Overall -1/100 You're better off driving to the one on mccart or hulen. Save your money don't go to this location on berry. read more

Been here a couple times and it's always good service, yummy food, and typically very fast

I walked in here with my kids in order to catch some quick dinner before going shopping at the Wal Mart across the street. They were out of noodles, and when I requested Kung Pao as an entree, the guy behind the register told me it would be five minutes. Well, I had to wait about 10 minutes instead. Luckily, the kids weren't misbehaving, so all was forgiven since the manager gave me two free drinks for the extra long wait. That took off four dollars off of my bill, so I was quite pleased because most fast food places around here wouldnt even apologize for that slight inconvenience. The food was just ok. I enjoyed the Chicken Mushroom entree, but really disliked the String Bean Chicken; the green beans tasted nearly raw and very bland. The Kung Pao chicken was steaming hot, so I had no trouble finishing that off. Now, I will say that although the restaurant looked clean when I first walked in, upon closer inspection, I discovered soda spilt over the white counters by the soda station that hadn't been bothered to be cleaned off. Also, when I took my son to the restroom, the trash can was missing a lid, so I could see that it was missing a trash bag. In the lobby, there were some napkins scattered on the floor in various areas. As a mother of two precocious picky eaters, I'm glad that I can find food with many options available to hand choose right before my eyes. read more

Panda Express in Lewisville on main Street is so bad that when I went to go pick up my order which was on my lunch break got to work and my food was burnt I normally get the same which is the compound chicken and it was burnt it even tasted burnt Plus there's a waitress there that is so rude I can't even tolerate her she just has an attitude so I don't think anyone should go there and receive that kind of attitude I always remember going to a fast food restaurant you're supposed to be courtesy and they're at that Panda and Lewisville on main Street and 35 is so bad read more

I been going here since it opened never have i ever had this bad of experience till this year. (Been going on for 5 months) Never have string bean chicken ready it takes around 5min to make a number 1, never have super greens that takes 5min at most to make. ( i used to cook there so thats how i know) . Lobby is always closed. Or they close the whole place down saying they are short staffed but have 5 employees standing, just because they don't feel like working. And when i do get to order they never get my order right. Don't know what's going on but they need to fix this. read more

-1 star. Gave totally wrong items in order that was picked up. The organs chicken had no sauce on it and was very chewy and hard. The chicken teriyaki also lacked sauce! I can forgive giving me disgusting fried rice instead of Chow mein, but not sauce less meats. Straight in the trash. read more

its getting bad here... this was my go to location - now.. not so much... first - the food is "EH" now... too chewy - the Super Green NEVER cooked (usually cold and hard) the steamed rice, more like glue rice! the Veggie Spring Rolls, more like Veggie "Sting" Rolls - Soggy and smell like they were cooked in old oil. Dont get me started on the Entrees - the Grilled Chicken Teriyaki in particular, so much stringy "fatty" portions its unreal, and I always ask for fresh Teriyaki sauce because the sauce in the package is room temperature and possibly old a the Bible, and I am told we no longer have that... yet I ALWAY turn around, walk inside and get it fresh off the line.. LIAR! won't mention no names because I think Petra N. described it beautifully below.. but YOU KNOW WHO YOU ARE!!! so, as of today.. no longer going to eat at this Panda.. I just wish China Express on 8th street opened back up! I LOVE that place... sorry Panda - you are officially a memory.. a bad nightmare in my pursuit of a good oriental fix. :-( read more

I'm not exactly sure why this is getting all good reviews other than maybe it's because the people are nice, which they are. Or fake reviews? But the food sucks. I used the drive-through today and ordered the walnut shrimp and I got six shrimp (one was cut in half) on white rice (some was pretty crunchy) and almost half of a Walnut. Really? Half a nut? Maybe they should call this neutered panda! I gave them two points because the customer service was pleasant although a little hard to understand. My question is why does this cost 1.50 more than the other bowls? Waste of money! read more

Panda Express - Chinese Near Me - Fort Worth, Texas

So today i made the wrong choice to eat at panda express, well lets start with these two ladies who were rushing me to order and after i did order then i pulled up to the window and greeted me with a stinky attitude and told me they had no sweet and low and then another girl had said yes and gave it to me and i left thinking i was going to be satisfied i took off the lid off my drink to pour out some ice and found a BIG NASTY FLY WING ON MY ICE. We are never coming back this was the worst and the most disgusting thing to happen to me specially during these times with a virus going around proves how unsanitary their work place is read more

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Make sure you check your order everytime you go through the drive through at this location. I ordered shrimp walnut entire and did not receive any at all. And of course I was charged for it. I was given some type of chicken instead. Plus ask for sauces and did not receive none. The female that placed my order was very unprofessional. And they give very little food. Do not waste your time at this location. I'm driving all the way to Arlington from now on! read more

Panda Express - Ordered shrimp and received chicken - Chinese Near Me - Fort Worth, Texas

very bad service from Delaney G She watered down my coke after I asked her why did she charge for a medium when I ordered a small one. was being smart and and rude. very poor customer service honestly. and employees are not well trained.BAD SERVICE read more

Terrible customer service.m! Hardly EVER have the food you want. Ordered food via drive through JUST now and the employee YELLS at me "sir I don't know what you want!! We don't have shrimp fried rice. Just white rice!" Very rude and disrespectful. I will NOT be back to this place EVER again! read more

Placed an order online to be ready at 6:35. Went to pick up order at 6:37 and they said they were waiting on the teriyaki chicken and it should be ready in 5-10 minutes. Well, it's 6:45 and I'm still waiting. . . read more

Decor: 4/5 -Clean interior Service: 4/5 -Not terribly busy during lunch hours -Friendly staff Food: 3/5 -Honey walnut shrimp has good flavor however its missing the crunchy texture -Orange chicken, their original and most popular, will go fast. I was fortunate enough to get a fresh batch cooked -White rice a bit dry -Bowl $5.90 comes with one entree and one side -Plate $6.90 comes with two entrees and one side read more

Panda Express - Chinese Near Me - Fort Worth, Texas

Rushed me to order & told me to go around and Get back in at the end of the line because they're drive through is timed. Lol I took like 30 seconds to look at the menu. read more

This is the only Panda Express location I ever have problems with! Don't bother placing an order ahead online because it's almost NEVER ready on time! The crew who works the lunch shift are always in a grumpy mood and I never feel comfortable. Try to avoid this location if you can! read more

Food was very dry especially the chicken , bad service they was very rude while giving me my food I know people have there bad days but in my opinion they need to leave their problems alone with work :( I love panda but it was really a bad experience read more

Well, where do I begin? Panda Express is my "go to" for a quick lunch. I love the Orange Chicken and the Spring Rolls. Spent my normal 13 bucks on a bowl, a side and a Coke. The food is always the same. Always! Good...but never great. Needed to use the restroom when I was done but was told that it is not a "public restroom because of covid or something. It's only for the employees." (Her exact words) It took about ten minutes to convince the manager that I REALLY WAS gonna go pee on the damn sidewalk if they didn't let me use the restroom. I understand if a place doesn't want to open the restroom to non-customers. But I've been to at least five or six Panda Express locations in the last two (covid) years and all of them allowed patrons to use their restroom. It's not "covid or something". It's the whole "or something". Something like a lazy staff and management blaming their poor customer service levels on covid! read more

Even with the limited options of the "crowd pleasers" they fail to please me with the 30+ minute wait time for an entree that was said to be a 10-15 minute wait. Very displeased. read more

My client bought me take out from here last night. I was a 1st timer. I had the General Tsao's chicken. It came with a surprisingly good egg roll. If not for that egg roll, it'd have been closer to a 3 star experience. It wasn't greasy, soggy, skinny, or oddly tasting of peanut butter, like at many restaurants. Peanut butter belongs with jam on white bread and a cold glass of milk to wash it down with. Or fry it like grilled cheese. Fried PBJ, it's the bomb. I promise. Anyhoo, my chicken dish was a bit skimpy on sauce, and came made with strange veggies, for a dish that usually has only broccoli, of which it had none. Still, it tasted good enough to eat twice in one night. It had red and yellow bell peppers, a little onion and crispy string beans (some were seemingly less crispy/fresh than others, to be fair). So, if you hate vegetables, this is so not the dish for you. You have the palate of a toddler, so stick with your Cheerios, nuggets, and juice boxes. The food was hot, tasty and it hit the spot. Authentic? Oh dear Lord, no. Even the fried rice was so Americanized, I'm pretty sure it was not still technically rice. There's a song that says "I and if you don't expect too much from me, you might not be let down.". Yeah, it's kinda like that. Leave your high falootin' expectations at home, and it's quite possible you'll find it tasty like I did. read more

The service and the manager Lewis was horrible. As a long time customer I've never been in a restaurant and given the option of take what we give you or nothing at all. After a long debate with a sever on how I want to eat my food, I explained to the manager that an employee of his kept insisting on putting food items on my plate that I don't eat. I explained to the manager that at times I may have an allergic reaction to certain foods. I verbalized to the manager that instead of putting the unwanted item on my plate, that they could save it for the next person who would eat it. I was told by the manager that if he removes an item from my plate that he would have to do it for everyone else. After wasting 10 minutes of my time I told the manager that it seemed as though he would much rather loose a paying customer, than to serve me items off the menu that I don't want. I was then told by the manager that it was the way that they did things at his location, so I was then left with no other option but to leave and find a meal somewhere else read more

The associates Anthony & Maria made the visit great. They were both very friendly and had great energy. They had a lot of knowledge about the food items and are great representatives of the Panda Express brand. 5 star customer service. read more

Anthony did an excellent job making sure that I had a fresh selection of food to choose from and that it was served hot. He made the whole ordering process very easy. I really appreciate the service that I received from Anthony today. read more

Every time I go up there they always tell me I have to wait about 10-15 for something I requested to be done. The other day I went through the drive through and the young lady who took my order was being very rude. She was belittling me and getting annoyed that I was asking about certain foods. I CLEARLY heard her sigh annoyingly into the mic and then she went silent (I'm assuming she muted herself). When she came back she SCOFFED and snickered when I asked for something. When we went up to the window to pay she looked at us and laughed before walking off. Another employee had to attend us. I saw her again after this incident..why she still has a job there I do not know, but that for sure makes me question the management. read more

The associate Marie P for the last several weeks I have experienced such rude treatment from her I refuse to tolerate it any longer. it seem every time I pick up an order for uber delivers she give me a hard time and insist that I wait in line with the regular coustomers, and the order is just sitting on the counter I tried to explain but she just started screaming at me in the line with all the customer's looking it just got out of hand the last time an uber driver im a paying customer and will not be providing my deliver service but I will not be eating there because of such rude treatment weather you do something about it or not I will not be back and I have been delivering for panda express for a year. and never had a problem before read more

Not long ago, I had a big problem at this location. The food here is exactly right. It is well made, and very hot when served, but an employee had reacted by giving very poor customer service. We've all had moments like this it seems, but the employee was so over the top, I had to contact the company. A person at the home office replied quickly, and almost the same day, Tran Huynh, the store manager called. She is one of those managers you really enjoy dealing with because she really tries to make your experience at Panda a great one. Now, I am a very happy customer who will return again, and again. Eat here with no worries, and be sure to tell Tran about your dining experience. She is super nice! read more

This was my first visit to Panda Express and i was oh so pleased with it. The staff was very friendly and patient with while i figured out what i wanted. The staff offered me samples to aid in my decision making. I will definitely return. read more

Me and the wife came in to this Berry st. location today and couldn't quite decide what size entrees we wanted. The young man behind the counter acted very professional and never lost his cool. I would have thought he would have filled my order with less than I deserved. But to my surprise when i got home, the portions were very generous. The food was great !!! read more