Placed a mobile order and got the text saying it was ready and had to wait 20 minutes to get my food. I was about to just walk out, it's absolutely ridiculous. Like my food should be ready when they say it is not 20 minutes after. Never coming again. Either need to get more employees or train the ones that they have better read more

Second time here and I was a little disappointed compared to the first time I was here. First time was absolutely delicious. But then this last time was a little disappointing. I ordered the orange chicken, Beijing beef and the chow mein. Chow mein tasted stale like it was sitting there for a long time. Beijing beef wasn't spicy, and the orange chicken tasted like the Beijing beef but without veggies. I've never seen orange chicken so dark before. I also think they forgot the orange flavoring in the orange chicken. I came during dinner rush around 5ish as well. I'll give them another chance again as I still love Panda and maybe they were just having a rough night or maybe they were short staffed?!? read more

This place is completely lazy. Rude. We went in an hour before closing, and they wouldn't serve us. They had AirPods in and we didn't even get to order. Six workers and still a lot of time to eat. I don't recommend coming here. It was awful experience. Definitely worst panda I've ever been to. read more

Food was average. They were out of Teriyaki chicken and my double orange chicken proportion was much smaller than ordering at other locations. Service was not the friendliest either, won't be back. read more

We went thru the drive thru and got Orange Chicken and Chicken Teriyaki. We got home and there is no teriyaki on the chicken. So I called the restaurant in Festus, MO and the girl on the phone said that Teriyaki chicken does not come with teriyaki, you have to ask for it. Why would anyone order Teriyaki chicken and not want Teriyaki on it? She said that they would not replace my order but would give me a free entree. read more

Panda Express - Chinese Near Me - Festus, Missouri

THIRD TIME. They never have enough of pepper streak main course to get more than one order.. Oh you will have to wait or you can get some lame crud chicken. The food has always been so-so anyway.. it was just there. I will not be BACK. This was on SATURDAY 10-23-21 @ 5:15 PM read more

This place is run by a bunch of incompetent goons. They are always out of their most popular entrées at the most " convenient times" which is always leading up to before they close. This place is so terrible. I wouldn't even bother trying to spend your money there. Horrible management. read more

The customer service from Jeremaih was the customer service everyone should get. He is great at his job, very nice and respectfu.

Is there a reason the lobby is no longer open?! I find it pretty aggravating, as this is the closest Panda to my house (about 35 minutes) so when I want it, I can't just sit down and eat it, and by the time I get home, my food is cold. I would get it if it were actually an issue across the business, but the one in Arnold is open, so it seems like it is just that they don't want to pay enough people to work in the lobby. Frustrating!! read more

Used to be frequent goers of this business until we went 3 different times in early afternoon to up to about 2 hours prior to closing. Always out of most common entrees, refused to make any more due to "closing the kitchen takes forever" and got nasty attitude when asking why... gave them the benefit of the doubt but 3 times?? This place needs better management & employees... read more

Getting what you want is hit and miss here. This is the fourth time I've done the drive through. I have never gotten my first choice. Once I left; once I waited. Once I changed my order. Tonight was the capper. I got my order--veggies and string bean chicken breast. However, neither of my husband 's two choices were available. So he changed his order. And she gave him the last of the string bean chicken breast. I'm really not that picky--I'm on Weight Watchers, and I know the points on what I ordered. I don't get it--they apparently don't start cooking until they run out. Really bad I just dropped my review by a star. We've been here three times at dinner time. They don't start the stuff they are out of until you order it. Every. Single. Time. read more

Most panda I've been to has always been busy, except this place. I kept giving it chance after chance after chances, for three years, it hasn't changed a bit. Less food, smelly chow mein, nasty broccoli and beef. I'll come back next year and see if management changes anything. Good luck read more

never go there. waited in line for 35 min while a worker walked around outside picking up trash. about 8 people left the drive thru line prolly lost over $100 back in the day this type of service would have never happened. not just here it's everywhere. food very high, most of the time food no good, service sucks donkey so yeah keep your crap. I rate this a big ass ZERO read more

when me and my wife got home with our orange chicken and supposed honey walnut shrimp we found that we had no shrimp. we instead got stuck with spicy sesame chicken. while eating what we got stuck with we found not one but 2 long hairs in our chicken. read more

My family loves Panda and we frequent here at least every week. The food is always fresh and the inside is always clean when we come in.

This location is constantly "out" of items, seemingly at all times. I have never seen anything like it at any other restaurant. I enjoy the food here so I stop by often, but end up leaving empty handed almost half of the time because they consistently don't have my order. Every time I come they are out of something. I'm honestly not sure how you run out of white rice. I don't want to assume laziness by the staff but it just doesn't seem possible to be out of half of the menu this often read more

A social worker might ask a battered spouse why do you keep going back? Well I asked myself the same question: Why do I keep going back to Panda Express in Festus? Im about done supporting this mis-managed location. Every time I stop in they are out of what I want. "Would you mind waiting sir?" Well of course I mind waiting but I stopped here for a reason. I am in a hurry and I don't want to go to McDonald's or Burger King. Festus is a small town with not a lot of choices; lucky for Panda because lack of alternatives is the only thing keeping their doors open. Food wasn't even good tonight. Spongy orange chicken and everything else was cold before the stuff they were out of was done cooking. I will not return for 3 months and nor will I stop in for my kids. Pretty sure the Chinese buffet down the street offers a to go option. read more

Having to travel the USA a lot for business has given me quite a diverse palate. Asian cuisine is one of my favorites. I have dined at many Asian restaurants in my 60 years on this earthy realm. I am quite shocked at the low review rating this location has. As this area has my home base for the last 15 years and I have been frequenting this Panda location since it first opened. The staff has always been very friendly although I do miss Sydney as she was amazing. I have enjoyed the drive-thru service as well as the take out service. As for those who want to complain about wait time I prefer to be patient and wait as I would rather have my food hot and fresh as opposed to sitting in the pan for the last hour as this location is by far not the busiest in their chain. From the Shanghai Beef to their outstanding Black Pepper Chicken I have always had great food and service from this location. The best in their chain I have experienced. Compared to the other three Asian dining options this city has this is by far the best. The oriental buffet located by the Rent-A-Center is hit and miss at best. If the food is hot and fresh it is very good but more often than not it has been in the pan too long and is too dry for palatable enjoyment and the service and friendliness is lackluster at best. Their frog legs and fried rice are outstanding when fresh. China One must have a deal with bugs bunny as their dishes are overwhelmed with carrots and lack authentic flavor and is a no go anymore for me. And what really gets me is that Lam's Garden gets four stars as my cats' food has more flavor and taste than the dishes served there and I have tried a half dozen times to find some enjoyment in their style of Asian cuisine but have since stopped trying as for me it is a waste of money and time. They are popular as when you dine in their phone never stops ringing. If this is what gets four stars in this area of the country for Asian food I suggest the locals here should be travelling a little more. So is Panda really a five star dining experience? Obviously not but for my palate it is the best in their chain and I gave it five stars to offset the truly ignorant rants given to this location. In reality it is four stars but give them a try and be patient and they will serve you some incredibly delicious fast food style Asian tongue candy. read more

Rice is hit and miss and the 5-10 times I've ordered something with the sauce on the side never get the sauce. The last time this happened went back service inside was horrible, they ignored me till I asked for help and when I asked for a bag to put the sauce cup in they acted as if I was annoying them. Better customer service needed and at the least should apoligize for forgetting an item on my order instead of making it seem like it's the customers fault. read more

Food was good, but was told that i would have to wait for one of my entrees as they were out and do not start more until you order. The girl that took my order wanted to wait to give me all of my food at the same time. I asked if i could go ahead and start eating as my husband received his order and was going to be eating. I was told my food would be brought out to me as soon as it was ready. I was done eating when the manager spoke up and asked if someone was waiting for food and what i was waiting for. I told him and they had almost sold out of the food they made for me. HORRIBLE!!! They need to pay attention to customers that are waiting and have already paid for their food before serving more. read more

Rice never throughly cooked. Their "chow mein" is mostly uncooked onions than actually noodles in it. The cream cheese ragoons are always over cooked and crunch or undercooked and doughy. Not to mention the managers don't have to put their hair up. DISGUSTING. Last time I went there, found a long black hair in my chicken from the young lady manager. Knew it was hers because there was only 3 people working there that night. Once again, DISGUSTING PLACE AND FOOD read more

This is my stop off place on Mondays. Love the super greens and teriyaki chicken no sauce. It's simple and tasty. The young lady at the counter is very friendly and helpful. read more

The workers need to focus on one set of customers at a time. They ahould not be mixing front orders and drive thru orders at the same time. One person should start and follow through to finish a order, not switch workers. If the pan of serving food is completely empty and someone orders what the label is, the worker should make sure that if there is something other than just the meat in it as labeled, to make sure the customer knows and verify if that is still ok. It understandable that workers may want to eat a different fast foods meal but they should not eat it in the main dining area with other customers around, this is not a good impression. And lastly if they are not happy and friendly with customers than maybe this is not the right job choice. read more

This is easy one of the best places to go! Our saucy towel of a cashier, Brett, was fantastic! He took our money and gave us a fabulous yet insulting compliment. Keep it up! The place is decent but Brett made my day. The other cashier, Kennedy, was very enthusiastic. I could really relate to hiding how much she hates everything behind that cheery smile. By far the best Panda Express of all. I'm honestly not even certain whether or not the food was even good. read more

If I could give this restaurant 0 stars, I would! This is the utmost unprofessional place I have eaten at and and that is saying a lot! It seems every time I go there they are understaffed, out of the most popular items or are just plain rude! This is not a cheap drive through and 9 times out of 10 I have to park off to the side because they are always short on things. Mind you this is during normal lunch and dinner times! Whoever is the franchisee that opened this place is completely stupid how to run a restaurant and has no business in this business period! Went in tonight and paid for large sizes of premium dishes (Shanghai Steak and Walnut Shrimp to be skimped out of almost a 4th of the package!) oh and had to wait for more Honey Walnut Shrimp to be made! Seriously! Went last week at lunch and was told they were out of Honey Walnut Shrimp. I would rather make the extra drive to Arnold then deal with this place! Notice since they opened the crowed is catching on and getting smaller and smaller going there! If your going to Pay $40 for 2 on take out then why go to this place to be ripped off, have to park to get your food and then be shorted on your product! Panda Express, get a new owner that knows how to run a business! You will NEVER survive here! read more

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This is the second time that I have visited this location. I ordered the Orange chicken and it was way over cooked. It was hard to chew. I also got the chow main. All I can say was it was okay. I have had better. For the price I probably won't be going back. The positive side was the girl who waited on me was friendly read more

The food is so so but what is expect. What I did not expect is that on many occasions at various times in the evening, I have been told that certain signature items (teriyaki chicken, orange chicken) were unavailable. I was told that they had run out and since it was nearing close, they had not made more. I was offered the option to wait but was offered in a way that made me feel likely was being unfair to expect it. Then I waited a full 20 minutes for the order to be brought out. Once, I had to wait 10 minutes in my car with all of the food going cold while they located and opened more teriyaki sauce! Now tonight, I am sitting in front of the store in my car with NO food because - although I arrived at the door at 9.05pm, apparently I can only order through the drive through. The door hours say they close at 9.30. It says nothing about drive through only at some point. I assume that this is so that they can break down and clean and since I have many years of food service experience, I get that. But in every restaurant I have worked for, we have served the customers Until closing time and Then cleaned the store. We sat many nights well past closing while last minute customers finished their meals. I rarely come here anymore as there are two other real Chinese restaurants in Festus but I wanted a quick bite tonight. I didn't want to eat it in my car though so I'm off to Lam's garden instead and I won't be back to Panda Express again. Sorry guys, but this level of service is not good enough to earn my business. read more

Food is delicious service is excellent! Try the new wok fired shrimp it's got a good kick.

One of the most awful Panda Express chain stores I have been into. Slow service, old dried burned food that has sat all day. I went in and looked at the food, just a few pieces of orange chicken in the warming dish. I asked if they could make new and they said no they are not allowed to. They were adding water to some of the dishes and I walked out. Go to the one in Arnold. read more

Boy I drove by this place many of times and never stoped but today I decided to stop and give it a try I had chicken teriyaki and it was ummm ummmm good cooked just rite season just right I know now I will stop every chance I get I should of try this place sooner read more

I don't understand the other reviews. They're so wrong! The food is fantastic. It's never been cold and nothing has ever been burned. Every single thing we've had is wonderful. Our favorites are the orange chicken, Bejing beef, honey walnut shrimp and the Shanghi beef. The Teriyaki chicken is good too. We go 2 or 3 times a month. It's our favorite! The staff is great and always go the extra mile. Ignore the other reviews and give Panda Express a try. You'll love them! read more

Great food and the manager introduced himself and helped my with my decision. Would definitely recommend

The staff here is very friendly. I come in once a week at least and they are nice and polite all the time. I get asked for samples as well, just in case I want something different. I have to wait sometimes for fresh food but it's not fast food and I know that. I would rather have fresh food and they will always make it fresh if I ask. read more

When this place first opened it was good but now it has really gone downhill... Food has been cold or never arrives when they say they'll deliver it to your table. Last time we got a refund. read more

This place sucks. There is a sign the says. "Don't see an entree, ask and we would be happy to make it". Well its a lie they were out of crab rangoon. And refused to make more. The beef and broccoli was okay. The lo mein was nasty. The best thing was the grilled teriyaki chicken. I will never eat there again. The serves was horrible. If i could i would give this place a -20. read more