We've came here quiet a few times and each time the food has been hot, fresh and delicious! I think…read morethe wait times are appropriate for how good the food is! We will keep coming back!

A worker by the name of Maddy was so sweet to me and my family. The service was so quick and…read moreamazing. The food was amazing. If i could give 10 stars i would.

A good representation of the franchise. We received a friendly greeting the register where I…read moreordered the All Star double cheeseburger with fries. It was tasty and a good portion and the fries were nicely cooked. I did hear them say they are under new management and they seem to be adjusting to recent changes. But there was no problem with my order.

How can you completely screw up on fast-food? This place was one of my worst experiences ever! One…read moreemployee running the restaurant as the manager is driving around town. The food was horrible and the service was lousy.

As mentioned before every review I post, I try to give a balanced point of view, that way…read moreregardless of the final vote, I try and keep a positive vibe throughout the entire review, with that stated, lets get started: I started going to this jack in the box location because of the service I was receiving at another location a few miles away from this one. I am a frequent visitor to the late night drive thru window, and pretty much get my favorite sandwich almost every time. the quality of the food at the previous location was falling off the down side of the choice meter, and I needed to find another location for my jack needs. The first few visits were great, service was fast and friendly, food was delivered hot and delicious as it should be. however it seems as though the saying that all good things must come to an end is true, and within a matter of a few weeks, the headaches started at the drive thru... First off, this is FAST FOOD, meaning you order, and pretty much if the place is run correctly, by the time you make your way to the drive thru window, your food should be ready, and you should be on your way immediately. This is most definitely not the case with this location. 4 visits in a week time, took approximately 20 minutes for food delivery, this is most definitely not acceptable at ANY fast food restaurant. couple that with the lack of apology from the staff for your wait, and the delivery of cold sandwiches 20-25 minutes later and you get bad service, and there's no other way to look at it. after 3 visits, I went to social media and twitter to express my aggravation and lack of satisfaction achieved at the drive thru, i was contacted back by Jack in the box, and they would "look into the situation" however since that tweet, I have had at least 3 more visits of long waits at the drive thru. unfortunately, I'm not a patient person, and I have decided to find another place for my late night cravings, which is a shame. however just like at the ball game, 3 strikes you're out.. hopefully things get improved with the late night service at these 2 locations, because unfortunately, it will be a while before I return...

Absolutely the longest I've ever waited in a fast food drive through line. There were only two…read morevehicles ahead of me and I waited exactly twenty three minutes to get my order. Normally I would have driven away but it became a challenge so I decided to wait, bad idea... ugh

The food was good! But the cheese on my cheeseburger was NOT melted. Plus like always the fries…read morelack flavor. But the meal wasn't all bad and it was really cheap.

Oh Nay Nay! Just picked up an order inside the restaurant…read more While I was waiting for my order, another customer from the drive through walked in. He got the wrong order. They did promptly get him what he ordered but after rifling through the bag and handling the food "Nay Nay" put the food back for another order. Bad idea. You don't give someone food that was handled in any way by a non-employee. His hands were dirty, you don't know what he touched or if he left something in the bag. Guess I won't be eating here again.

Writing this review from the drive thru as I wait on my food I ordered online over 30 minutes ago…read more Never in all my years as a customer OR as a restaurant employee have I heard of being asked to go through the drive thru a SECOND TIME because my food isn't ready. Not please pull forward so we can bring you your food when it's ready. But can you please DRIVE THRU AGAIN for your Order you placed in advance. I don't even want the food anymore. I'm astonished that they would even ask that in the first place.. is this a new thing?! The line was Already painfullly slow the first time. 40+ mins for 2 frisco melts, a hot dog and some tenders.

To Whom It May Concern,…read more I am submitting this report to document serious concerns regarding the management and operations of Store #0167, Festus Steak 'n Shake. I served as a manager at this location for approximately five months, giving me firsthand experience with daily operations, leadership decisions, and the expectations placed on management. The concerns I am reporting are specifically related to the actions and leadership of the General Manager, not the store itself or the hourly employees. During my time as a manager, I witnessed what I believe to be repeated violations of Steak 'n Shake policies and Golden Standards, including the deletion or alteration of overtime hours, inaccurate weekly inventory counts submitted every Wednesday, and a continued failure to properly clean and maintain equipment. I also believe the General Manager has misrepresented situations to Corporate in a way that places blame on other managers while avoiding accountability for her own actions and decisions. From my experience, issues have been presented in a way that makes other members of management appear responsible instead of addressing the General Manager's role in those situations. I have concerns regarding timekeeping practices as well. Based on my observations, the General Manager has remained clocked in while not physically present at the restaurant and has received paid time for hours when she was not actively working. There have been instances where she was away from the store while still clocked into the system, including times when she was at home. I also have concerns regarding the General Manager's ability to properly train, oversee, and maintain store standards. During my time as a manager, I observed that she did not know how to properly clean essential equipment, including the fryers and the ice cream machine, despite being responsible for ensuring that these tasks were completed correctly and that the store met Steak 'n Shake's Golden Standards. Additionally, I have concerns regarding the General Manager's conduct while on duty. Based on my firsthand observations, she regularly left during shifts to smoke what I believed to be marijuana, sometimes occurring every couple of hours and, at times, as frequently as every hour. The first time I met the General Manager, she was sitting in her vehicle with the driver's door open, holding what appeared to be a marijuana joint. This was my first impression of the person responsible for leading the restaurant and upholding Steak 'n Shake's Golden Standards. These concerns reflect what I believe is an ongoing pattern of poor leadership, lack of accountability, and failure to uphold the expectations of a General Manager. I respectfully request that Steak 'n Shake Corporate conduct a thorough investigation, including a review of payroll records, time records, inventory reports, maintenance practices, and interviews with current and former team members. This report is only the beginning of the information I intend to provide. I will submit additional details, dates, and supporting information as I continue organizing everything I personally witnessed during my time as a manager. Thank you for your time and attention to this matter.

speedy and nice but more stingy with condiments than anywhere I've been. When I asked for xtra…read moremustard they charged over a $1 for 3 packets total. When I just asked for mustard (not extra) the next time I went I got 1 packet. 1 packet for all my tots and corndog or an extra dollar? And I tipped both times. Don't tip - use it to buy condiments or skip going. I don't really want to go there - I just feel disappointed everytime.

The smash burger was amazing! Not just the food was amazing though, the service was so nice. An…read moreemployee named Bre was so helpful and nice and made sure we had everything. Definitely some of the best burgers in town I would personally recommend going there!

Walk in it's really clean inside. Was not greeted right away. We ordered the new garlic parm…read moresliders asked for extra sauce told them we like a lot of sauce on them. Wait time for that and the rest of our order was about 15 min and that's not bad with as busy as drive thru was. I did get our food to go so when it was ready, I went to my car my daughter and I pulled out the chicken sandwiches and looked at them. There was not sauce so I ran in and asked can I get some extra sauce and the lady work in the fryer looked at me with an attitude, lean back and told her coworker. I put plenty on there then she kept making more snide comments the entire time I was standing there like I could not see her or see the dirty looks that she was giving me the whole time below his pictures of the so much sauce she put on my Stuff. Your customers do not go in to get dirty looks attitude and snide comments when simply wanting their food the way that it was ordered I did not have an attitude. I was actually quite pleasant about it so to get the snide comments and dirty looks it was not warranted.

On my way home from work at about 8:45, I stopped and bought 4 original sliders w/cheese and a…read moresoda. The soda was good. I have to say this would be the first time in my life (I'm 61) that I ever got a bad slider from WC. All 4 were dry, crispy and didn't resemble an old fashion White Castle. I don't eat there much but I had a craving and this time I was so disappointed.

I wish I could give 0 stars. This place is the worst. I ordered 2 sandwiches in the app. My husband…read morewent to get them. He got home and they made the wrong one for me and my husbands was a hot sandwich. We drive all the way back up there to have them fixed. So we get there and tell them what happened. The worker said they aren't allowed to remake sandwiches and gave me attitude. I asked for the manager. The "manager" some 16 yr old girl comes out. I tell her we want them remade because his is now cold and mine was wrong. She looked dumbfounded. She said I could only get something remade if it was wrong. I said well it is!!! Are u not hearing me. Finally I place the receipt on the counter as she picks apart both sandwiches like I'm lying. Finally agrees to remake mine. I said well it's been over a half an hour and my husbands is no longer good or hot. She gave me crap about remaking that one. I said well I'm not leaving without my sandwiches or a refund. She finally says fine just remake them. They took the receipt to see what they were and first thing started making a 6 inch when it was a footling. I had to correct them like they are literally looking at the receipt! Are u kidding me. Not to mention the attitude. When it was all said and done he tried to keep my receipt. I said um no that is mine. I will be putting in a complaint on this store and the workers. The worst ever. I can see why no one wants to give there money to them especially when u can get a way better sandwich for the same price without the bull crap and attitude.

I've always loved Subway sandwiches for quick, tasty, convenient, and affordability. I often…read morevisited SUBWAY® during my lunchtime at AT&T in San Diego Mira Mesa, where I had many other options to choose from, but I often chose Subway for their combination of location, price, quality of food, and quick kind service.

How is it possible to get it wrong as often as you do! Either give employees glasses or train them…read morethe difference between biscuit and muffin! The woman at the counter was very kind.

Bald dude at register the goat got food fast fries were salted days good food tasted goodread more

Here I am again. I got screwed out of another Arby's item on the drive thru. I was charged and…read morethe item (curly fries) were left out of the bag. Is anyone in charge of quality control in this place. Obviously, not. I still have not heard back from the store about my previous visit that the totally screwed up. They owed me $2.83 from that purchase, and now because they did not give me my curly fries, and they definitely charge me for them to $9.69 for that meal since it was not delivered correctly and I was told that there is nothing else they can do unless I come down there. By the way, the Drive Thru number is DT369 on 03/28/2025

Poor service and quality. No adult staff, only teenager. Had 2 separate orders one was for the 4…read morefor 10 roast beef classics and the other was for a French dip and turkey bacon ranch and potato cakes. I was using senior discount and the kid said he was a manager said I couldn't do 2 separate orders because that would be a loophole to use the senior discount because the 4 for 10 wasn't eligible. I told him that I understood that so just put the senior discount on the other order. He said no that's a loophole. I asked to speak to a dm or GM and he said they wouldn't be back for 3 weeks. I would not waste money on this dirty restaurant ran by kids again. Obviously the owner must not care either.