Exceptional service! I would love to shout out an angel of an employee-Nya. She was absolutely…read morewonderful when a situation came up in the drive-through with payment. Her patience and understanding were so helpful in the moment. I cannot overstate how patient and kind she was, and how deeply I appreciated her service. Thank you Nya, I hope the absolute best for you.

My husbands favorite since Culver's has come into town in Festus. I never have a problem with my…read morefood, it comes out costly quick whether you eat inside or take it to go. Everyone is always so friendly at the window or inside ordering. The inside is always very clean & you'll find some pictures from around the twin city area.

Earlier tonight I came through the Drive thru and ordered a few hot ham and cheeses. The food was…read moreamazing and the service from Aiden which I asked his name was undoubtedly the best I've ever received at this location. He made sure I felt like family and was very quick at getting my food. A nice change from an occurrence I had last week when I noticed a kid running the whole store on his own while the GM named Dylan blonde with gages in his ears and another female coworker of the store were smoking what smelled like weed in the employee parking lot while obviously on the clock , leaving Darreon per his name on his jacket to fend for himself. Good job you 2 young men you are obviously carrying this place on your backs!!! God bless you

The workers were really nice to me and they were cool cause they talked to me and I've been lonely…read morefor a while. The food was bussin and I will eat here 3 times a day now.

There seems to be a lot of bad reviews for this location so I wanted to say I had GREAT service…read moreyesterday, 3/3/26. I placed an order with the app and drove thru to pick up about 2:30. The gentleman that helped us was super friendly and helpful; even said he noticed I hadn't added sauces to my order & asked if we needed any. I really appreciate that kind of service, actually paying attention & caring about the customers. I don't remember his name but I'd like to give him thumbs up & kudos :) Oh, and our order was perfect-no missing items. LOVE the tacos

Absolutely the longest I've ever waited in a fast food drive through line. There were only two…read morevehicles ahead of me and I waited exactly twenty three minutes to get my order. Normally I would have driven away but it became a challenge so I decided to wait, bad idea... ugh

Oh Nay Nay! Just picked up an order inside the restaurant…read more While I was waiting for my order, another customer from the drive through walked in. He got the wrong order. They did promptly get him what he ordered but after rifling through the bag and handling the food "Nay Nay" put the food back for another order. Bad idea. You don't give someone food that was handled in any way by a non-employee. His hands were dirty, you don't know what he touched or if he left something in the bag. Guess I won't be eating here again.

Great friendly service. We often go here after church on Sundays and they have Christian music…read moreplaying. They usually make a few rounds through the dining area and ask if there's anything you need. Very patient and helpful when taking your order.

Not only is Steak n Shake an American original, it's also an American standard for meals. Home of…read morethe steak burger, where you can "Takehomeasak"... Always a favorite place of mine to eat. Each restaurant is run differently and while some aren't too high on the rating chain, this location most definitely is. have had several meals at this location, and each time has been a pleasant experience to say the least. from the quality of service to the quality of satisfaction at the end of your meal, this Steak n Shake delivers with flying colors. while they have several different selections to choose from on the menu, the original double steak burger will always get my vote. serve that with a side of hot fries with some doubly good melted cheese topping them... the good experience doesn't stop with the food, it continues with the service received from the serving staff. everyone I deal with here has a good attitude, and welcome and serve you with a smile as it should be at all restaurants. they make routine check backs after delivering your food to ensure your dining experience is a good one. it's the several different points mentioned in this review that keep me coming back for return visits to this location. it's one of the better operated locations in this chain, and consistency with quality will always keep me coming back for more regardless of what the business is.

Writing this review from the drive thru as I wait on my food I ordered online over 30 minutes ago…read more Never in all my years as a customer OR as a restaurant employee have I heard of being asked to go through the drive thru a SECOND TIME because my food isn't ready. Not please pull forward so we can bring you your food when it's ready. But can you please DRIVE THRU AGAIN for your Order you placed in advance. I don't even want the food anymore. I'm astonished that they would even ask that in the first place.. is this a new thing?! The line was Already painfullly slow the first time. 40+ mins for 2 frisco melts, a hot dog and some tenders.

You guys charged me $4.25 for a medium cherry lemonade. This is Highway robbery. I will never come…read morethere again for anything.

Bro why can't you just give me the cheese with the soft pretzel, it is forgotten in my order every…read moresingle time.

On my way home from work at about 8:45, I stopped and bought 4 original sliders w/cheese and a…read moresoda. The soda was good. I have to say this would be the first time in my life (I'm 61) that I ever got a bad slider from WC. All 4 were dry, crispy and didn't resemble an old fashion White Castle. I don't eat there much but I had a craving and this time I was so disappointed.

More like White Trash, these have got to be worst steamed burgers known to mankind. The restaurant…read moreinside was dirty with flies. Maybe they need a visit from the health Department

McDonald's wasn't my first, second or even fifth choice for dinner this evening but it seems that…read moreon a Monday night, the entire town of Festus shuts down. The places I wanted to go and hangout were closed for the day or a vacation or whatever. Very frustrating. So it's McDonald's and it seems that I wasn't the only person here with a laptop for a couple of hours. My fries were excellent - hot and crisp. My burger was okay, not quite hot though assembled properly with cheese that had not melted. Nothing remarkable today, though the restaurant was clean and tidy. [Review 1262 of 2024 - 363 in Missouri - 22285 overall]

25 mins on 2 pies and 3 cookies this is what they serve. Quality 0 stars service 1 star effort 1…read morestar so 2 stars from me. Would you eat that? Mind you no one else was in the lobby with us. And the drive thru was not even wrapped so idk. They had more employees than customers and still couldn't come up with something better than this unfortunately.

Here I am again. I got screwed out of another Arby's item on the drive thru. I was charged and…read morethe item (curly fries) were left out of the bag. Is anyone in charge of quality control in this place. Obviously, not. I still have not heard back from the store about my previous visit that the totally screwed up. They owed me $2.83 from that purchase, and now because they did not give me my curly fries, and they definitely charge me for them to $9.69 for that meal since it was not delivered correctly and I was told that there is nothing else they can do unless I come down there. By the way, the Drive Thru number is DT369 on 03/28/2025

Poor service and quality. No adult staff, only teenager. Had 2 separate orders one was for the 4…read morefor 10 roast beef classics and the other was for a French dip and turkey bacon ranch and potato cakes. I was using senior discount and the kid said he was a manager said I couldn't do 2 separate orders because that would be a loophole to use the senior discount because the 4 for 10 wasn't eligible. I told him that I understood that so just put the senior discount on the other order. He said no that's a loophole. I asked to speak to a dm or GM and he said they wouldn't be back for 3 weeks. I would not waste money on this dirty restaurant ran by kids again. Obviously the owner must not care either.

Upon walking in it is well put together and very clean. The hostess seems over whelmed forgot we…read morewas up there for a few minutes. So we went to look for a bathroom and seen an empty table so I asked if we could sit there to accommodate my special needs son, she said sure. The menu is put together nicely we ordered fried artichokes and provel bites. Both were absolutely amazing. We all got burgers and the burgers were massive even the kids meals were!!!!!! The owner came out and greeted us he was super nice told us everything is made in house and they hand bread everything. The shakes are hand made as well and look amazing!!!!! We will be back time and time again when we come into to town!!! All of the people that work here are absolutely sweet and helpful what a wonderful Sunday dinner with my kids thank you for such an amazing experience

This place was amaaazing!!!! The food with service that matches! The smash burgers are shmacken and…read morethe shakes whooowee don't even get me started! Absolutely recommend! Special thanks to our waitress Gracie! We had a huge group of ten and she never let a single one out drinks get lower than half full! Great place! Even better food!! And even GREATER service!!!