Writing this review from the drive thru as I wait on my food I ordered online over 30 minutes ago. Never in all my years as a customer OR as a restaurant employee have I heard of being asked to go through the drive thru a SECOND TIME because my food isn't ready. Not please pull forward so we can bring you your food when it's ready. But can you please DRIVE THRU AGAIN for your Order you placed in advance. I don't even want the food anymore. I'm astonished that they would even ask that in the first place.. is this a new thing?! The line was Already painfullly slow the first time. 40+ mins for 2 frisco melts, a hot dog and some tenders. read more

Steak ’n Shake - Slow drive thru - Fast Food Near Me - Festus, Missouri

To Whom It May Concern, I am submitting this report to document serious concerns regarding the management and operations of Store #0167, Festus Steak 'n Shake. I served as a manager at this location for approximately five months, giving me firsthand experience with daily operations, leadership decisions, and the expectations placed on management. The concerns I am reporting are specifically related to the actions and leadership of the General Manager, not the store itself or the hourly employees. During my time as a manager, I witnessed what I believe to be repeated violations of Steak 'n Shake policies and Golden Standards, including the deletion or alteration of overtime hours, inaccurate weekly inventory counts submitted every Wednesday, and a continued failure to properly clean and maintain equipment. I also believe the General Manager has misrepresented situations to Corporate in a way that places blame on other managers while avoiding accountability for her own actions and decisions. From my experience, issues have been presented in a way that makes other members of management appear responsible instead of addressing the General Manager's role in those situations. I have concerns regarding timekeeping practices as well. Based on my observations, the General Manager has remained clocked in while not physically present at the restaurant and has received paid time for hours when she was not actively working. There have been instances where she was away from the store while still clocked into the system, including times when she was at home. I also have concerns regarding the General Manager's ability to properly train, oversee, and maintain store standards. During my time as a manager, I observed that she did not know how to properly clean essential equipment, including the fryers and the ice cream machine, despite being responsible for ensuring that these tasks were completed correctly and that the store met Steak 'n Shake's Golden Standards. Additionally, I have concerns regarding the General Manager's conduct while on duty. Based on my firsthand observations, she regularly left during shifts to smoke what I believed to be marijuana, sometimes occurring every couple of hours and, at times, as frequently as every hour. The first time I met the General Manager, she was sitting in her vehicle with the driver's door open, holding what appeared to be a marijuana joint. This was my first impression of the person responsible for leading the restaurant and upholding Steak 'n Shake's Golden Standards. These concerns reflect what I believe is an ongoing pattern of poor leadership, lack of accountability, and failure to uphold the expectations of a General Manager. I respectfully request that Steak 'n Shake Corporate conduct a thorough investigation, including a review of payroll records, time records, inventory reports, maintenance practices, and interviews with current and former team members. This report is only the beginning of the information I intend to provide. I will submit additional details, dates, and supporting information as I continue organizing everything I personally witnessed during my time as a manager. Thank you for your time and attention to this matter. read more

Would not let us in the store 45 minutes before the kept flipping us off from the inside and laughing at us very awful experience never coming back read more

Steak ’n Shake - POV: stake n shake employees - Fast Food Near Me - Festus, Missouri

Food was as expected. Only complaint is that I miss human beings and real customer service. The kiosk asked If I wanted to leave a tip, but I'm confused as to what and why I would tip a machine in a restaurant where I have to do everything myself? read more

Oh my goodness! In Festus Missouri Steak n Shake is BACK! I used the kiosk to order. My shake came out shortly after I sat down. I ordered the double cheeseburger and fries. They came out quickly and hot. Both the fries and burger tasted amazing. Like the old days of Steak 'n Shake. Delicious! Fast! Hot! Plus the servers were very friendly! I highly recommend you give the Steak nShake in Festus another try if you have not been there in a while! read more

Everything is amazing the food was hot I don't know the service but they did forget my stay it is okay tho I love steak n shake I recommend it read more

Had surgery over 24 hours ago needed something light to eat since I cannot stomach much. Ordered fries and chicken strips. Fries were of course cold and hard and chicken strips are literal tooth picks. Not sure what happened to this place but it's just no good anymore. read more

One of the best Steak N Shake experiences I have had in years. We were greeted with smiles and hellos when we walked in. Even though we had to order at kiosks, there was someone standing there to help (and we needed the help). The food was delicious and hot (except for the chocolate shake). Best chili I have had at a Steak N Shake in years. Wait staff was very attentive and friendly. read more

Placed an online order at the Festus, MO. location and pickup was at 2:38. I went thru the drive thru at 2:37 and they told me to pull up and wait for my order. 15 minutes had passed so I called the store to complain that I'm sitting outside waiting. 20 minutes later they finally came out with my order but forgot my drinks so I had to wait even longer. Customer service was very poor and slow getting my order which was supposed to be ready when I pulled up. By the time I got my food and drinks everything was cold. read more

We love the Festus Steak n Shake! The food is always hot and fresh--which we really appreciate. The new management is awesome and really does value their customers by putting them first. The new self-serve model is quick and easy to use. We especially love the self-serve soda fountain. If you haven't been to this location recently, you should definitely give the Festus Steak n Shake a try. read more

I can piss warmer than my food was. And my kid didn't get his food. It will be a cold day in hell before I come back, since calling and asking for a manager resulted in zero effort on their part to fix it read more

Not only is Steak n Shake an American original, it's also an American standard for meals. Home of the steak burger, where you can "Takehomeasak"... Always a favorite place of mine to eat. Each restaurant is run differently and while some aren't too high on the rating chain, this location most definitely is. have had several meals at this location, and each time has been a pleasant experience to say the least. from the quality of service to the quality of satisfaction at the end of your meal, this Steak n Shake delivers with flying colors. while they have several different selections to choose from on the menu, the original double steak burger will always get my vote. serve that with a side of hot fries with some doubly good melted cheese topping them... the good experience doesn't stop with the food, it continues with the service received from the serving staff. everyone I deal with here has a good attitude, and welcome and serve you with a smile as it should be at all restaurants. they make routine check backs after delivering your food to ensure your dining experience is a good one. it's the several different points mentioned in this review that keep me coming back for return visits to this location. it's one of the better operated locations in this chain, and consistency with quality will always keep me coming back for more regardless of what the business is. read more

Steak ’n Shake - Lunch steak n shake style - Fast Food Near Me - Festus, Missouri

The food wasn't even warm... 3 chili-macs & 4 single steakburgers. The mustard/relish that was ordered on two of the steakburgers was all over the other two, which means someone was messy and then didn't change gloves. They were out of crackers and gave me ONE parmesan cheese packet for 3 chili-macs! No excuses are valid...AND the topper... the HAND-DIPPED SHAKES are now a thing of the past as they have installed SHAKE MACHINES. As if that isn't bad enough, there is no longer malt and the new "whipped cream" i s some faje/pretend product which doesn't look nor taste like whipped cream. I hope the new generation likes the changes because all of us who have been faithful through the years, will now move on! change is inevitable but this was ALL NEGATIVE, no wonder Steak 'n' Shake is going under! Soooo SAD! read more

One of the better Steak N Shake locations in the area. The drive through is slow but the service is good. The meal was about as average as expected. read more

On the road again, needed a good quick lunch to take with us. It was lunch hour, we did wait about 25 minutes in the drive up line. The saving grace was the gentleman at the window who was clearly hurrying and very nice! Our meal was hot and perfectly as ordered. read more

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This was the best drive through experience at Steak 'n Shake that I've ever had. JEREMY G. gave a great customer service. He was pleasant, he listened, and repeated my order. It's usually a hit or miss at this location, but today was a big hit. Once I got home and checked my order, I was pleasantly surprised that everything was correct and my food was fresh. Great job Steak 'n Shake, this is how you earn my business back. read more

Well we heard they were under new management and decided to give it a try. It was definitely worth it. The food was served fast and fresh. It was hot and truly was good. The place hasn't looked Thai good in years. Clean and friendly staff. They no longer have waitresses but that was fine with us. I do definitely recommend. read more

This location has really turned things around since becoming privately owned. The finally have someone capable of efficiently running a drive thru. Food is fast and fresh. If they mess up, now a very rare occurrence, they fix it with a smile and an apology. It's crazy to think this place went soooo long with mostly one star reviews before fixing it, but I'm so glad they have. Keep up the good work! read more

Not bad I guess...we went late at night so the service was slow. My drink went empty so I had to lower my rating. Good was ok but the price cost another star. Too expensive for a burger and fries. read more

Steak ’n Shake - Fast Food Near Me - Festus, Missouri

The shakes are good but too small for their price , they have great chili and that is it. The wait is way too long. It's never clean inside ever and if you order a burger do not expect it to look like anything like it does in their pictures. Here's a picture of how my Bacon N Cheese Double looked compared to their picture. It was plain "no sauce no vegetables" and smashed. It's about 1/4 of the size the picture shows. The fries were soggy and not even cooked in the middle. I've given this location multiple chances and they progressively get worse and worse each time. I will not go back and I highly suggest to anyone reading this eat elsewhere. read more

Steak ’n Shake - Fast Food Near Me - Festus, Missouri

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By far the worst Steak 'n Shake I've ever been to. First off, it took the waitress 20 minutes to seat us... At a fast food restaurant. After we were seated we waited for ages for them to take our order. We ordered 3 things in total. Once we had ordered, it was an additional 20 minutes from when we sat down for just the fries, and 30 minutes for the shakes. Two shakes and fries. Unbelievable. Now to add to this all too great experience, we were blatantly ignored by our waitress once we were trying to get a check to escape this living purgatory of time. I literally had to jump directly in front of the lady, after she had walked past for the umpteenth time, to get her to acknowledge our existence. And you guessed it, it was another 20 minutes before we could pay and escape. Now don't don't get me wrong, the food was good, but that horrendous customer service is completely unacceptable. It took over one hour to go eat at a place that has a drive through. Inexcusable. I would avoid at all costs. read more

The food and shakes were great. Tasted fantastic. However, it doesn't matter how good the food is if you're dead from old age by the time it arrives. My sons and I stopped here on our way home from the Cardinals/Brewers game, Sunday early evening. We honestly waited over 45 minutes at a place that has a drive thru window. There were no food items that required extra attention, unless someone personally painted grill marks on my 9 year old's hot dog. They apologized repeatedly for the wait, I'd have given an extra nickel for someone to be working as hard preparing food as they were apologizing how slow it was. They do get 2 stars because the food was good, even if I do nearly now qualify for the senior discount as a result of the aging I did. Lots of choices at this exit, choose another one, upset I didn't do Jack in the Box... read more

We only come to this location every once and awhile, but this will probably be the last time. Waited over 5 minutes just to be seated, and there where plenty of empty tables. Floors and tables were dirty. The staff seemed overwhelmed and they weren't even that busy. Food was good and waitress was doing her best though (Danetta). Wouldn't recommend if you where in a hurry. read more

Ordered a really small meal from DoorDash. Got a random message from my driver saying this has never happened before but they turned away all customers and shut down the store, an hour before closing. I work in food and this behavior could have a store shut down. Suggest better management. Won't even make an attempt to eat here again. read more

Steak 'n Shake!!! It's just fun to say. This was the first time I had been to a Steak 'n Shake, and I have to say I was pleasantly surprised. The food was good, and service was attentive. The only thing outstanding about this standard 50's style burger joint is the price. For any sit-down restaurant, the prices here are ridiculously low. Fast food prices with table service and a plate. I'll likely go back next time I'm in the area. read more

Fries were wet and inedible. The manager also lacks basic customer service skills (and people skills generally). There are plenty of other fast food places nearby if you are traveling and need to stop for a quick bite--I recommend picking one of those places instead. read more

This place needs a serious overhaul. It's always filthy and the drive-thru is super slow. Milkshakes are served with ice cream running down the side of the cup. read more

Went there for lunch today. Slow service. Lots of dirty tables. Food all over the floor. Not enough staff. No soap in ladies' restroom.

My son and I ate at Steak n shake in Festus last night 11-21-2019, one of our usual spots to eat. We finished our meals and shakes and had no waitress she since cashed out and left so went up front to ask for 2 cherry cokes to go, guy was gone for a bit to get our drinks he returned and my son and I left. Shortly afterwards we went shopping and I got a very bad belly ache, then my son did moments later. We both got the shits very bad. I gave the cherry coke to my little girl when I got home not relating it at all to the soda at this time, then she woke me up with extreme belly ache and had the shits all night with very bad belly pains! Not one of our other kids or my husband was sick, ONLY the 3 of us that had cherry cokes from Festus Steak n Shake. I think our drinks got something put in them. I think either drugs or laxatives or something. I called the store and didn't even get to talk to the main manager as he was busy but talked to a duty manager or something and all he said was I'm sorry, sorry don't fix anything!! Well that is bs cause like I told him I think something was put in our drinks, drugs, laxative or something. They should want to get to the bottom of it. I still have the rest of the soda in my frig as we didn't even finish it cause we all got the bad belly aches. Wish there was a way to check to see what was put in it. Keep in mind only other thing we ate or drank was at home earlier for breakfast at home, nobody else in our home got sick only the 3 of us that drank that dang cherry pop! read more

Literally tried going through the drive thru after seeing at least 4 people inside. They then tell us at the speaker box that they are closed due to being short staffed. If you can have 4 people inside messing around and are able to answer the box. You can for sure take orders and do your job. read more

Background: I worked here for a time. I was a manager. Not even going to avoid that. My boyfriend came through drive thru last night & was treated very unprofessionally by your overnight cook. He was well known by staff during my time there bc he would visit at the end of my shifts. Your employee greeted my boyfriend by saying "don't you have anywhere better to be?" He had previously visited Taco Bell, but their systems were down, causing him to leave, which he relayed to your associate. Your staff's response was "I tell that to people when I don't want to serve them". I want nothing from this company anymore. There are reasons I left. However, treating people like that, being so bold and unprofessional to make statements like this, is UNACCEPTABLE. I don't care if I upset him in the past, we are customers. Have some respect. read more

I went to give this place another chance as I've never been a huge fan of this location, but hadn't been there in probably 6 months or so. Unfortunately, they had a sign stating they were out of crackers and salt...SALT!! Not counting another 10 or so ingredients that they were out of. Whoever is running this location should be embarrassed. They need to hire someone competent quick before this place goes under. read more

Awful drive thru experience every time. The kid with the cheesy facial hair and one corny tattoo treats my fiance and I like dog shit he had to clean up Everytime we come thru. We watch him be super friendly to everybody but us every single time. We are very very to him anytime we go thru which is usually the weekends. I would honestly not be mad if this location shut down completely. read more

I will never return to this steak and shake again. The last three times they have forgotten something with my order.

Horribly long wait time, if your in a hurry then this isn't the place to grab a quick bite! Over a half hour wait in the drive though :/

Worst drive through experience ever! I have never written a public review before but my experience leaves me no option. CLOSE YOUR DRIVE THRU!!!! You have no idea how to manage one. I arrived at the store at 4:00pm had two cars in front of me that needed to order. Received my food at 5:05 pm. No sorry for you wait or anything? They forgot the sauce I requested so they went and got that. I looked in the bag and counted pieces to make sure everything was there. Get home and sure enough the only burger in the bag was wrong. Either hire someone to manage this place correctly, hold your employees accountable or get someone who will. I will not return for any reason to this place. read more

Steak 'n Shake has awesome burgers and shakes, no question. But DO NOT come here if you are in any kind of hurry. This chain must be chronically understaffed because it is always the slowest service on the planet. We have been in the drive through line for 40 minutes and still don't have food. We were finally able to pay. Okay we now have food but have to go in for straws. Frustrating. read more

I would hardly call this fast food. This Steak-n-Shake is incredibly slow. We waited for 30 minutes in the drive-thru. This is not the only time that we have had an issue with this location; they've been consistently slow for the past few years. This is also the first time in a long time that they actually got everything right. read more

Love the variety of shakes the smores is by far my favorite food is always hot and fresh but if your in a hurry save time and just go inside the drive through takes a while read more

Terrible service never gets your order correct and no one cares. They wont make it right when you don't get your food you paid for you just loose out. Steak n Shake wont be around much longer there not smart enough to realize they need customers to survive. They just dont care here at all read more