These guys went above and beyond the basis for customer service in my eyes. Kevin and Lalo were quick to be incredibly personable, helpful, and to offer those fantastic free samples everyone loves most about this place. Lalo's personality made me feel like I was hanging out with friends around the barbecue rather than being in a professional setting kitchen. I will very happily recommend this store to anyone who ever visits Fallbrook, as well as recommend that you head in when great dudes like Kevin and Lalo are working. Thanks for great service guys, you're the best read more

I have been here probably too many times since my first review, coming up on 1 month. I'm always pleased to see when a business is still going strong with the same customer service and good food. My last time here I was able to enjoy the food inside the restaurant. I could see that the employees, including the manager escaping from behind the counter to make sure that the tables are tended to for cleanup. All the employees keep their fast pace to get the cooked food out and still maintain the friendly customer service while serving at the line. I look forward to returning to good food and the friendly service. Awesome job team, keep it up. read more

it was good but the orange chicken was hot as hell i am a black and i was genuinely tweaking out. i though i was gonna have a heart attack but other then that it buss. read more

This is my second time doing the mobile order pick-up feature from the Panda Express app at your Fallbrook location. Entered the store at 130pm (my email confirmation said my order would be ready at that time) and was immediately directed outside because the store had reached max capacity with 3 customers inside. No friendly hello. No assistance. After a few minutes of waiting outside with no follow up, i went inside when one customer left and went to the mobile order counter. No assistance, no eye contact, no greeting asking if I was here to pick up my mobile order. After she took the customers order and walked a different order outside to another customer she decided to ask me what I would like and I informed your employee that I was here to pick up my mobile order. I also pointed out the fact that it was now 138pm and I had been waiting 8 minutes for my order. She just said that I should have told her I was here for my mobile and I told her "you didn't even ask me! And didn't even give me a chance to tell you! You told me to go outside" Your employee gave me a blank stare and walked away. So, instead of yelling at your customers attempting to pick up for their prepaid meals, how about you polite greet them with a warm hello and ASK them if they are here for a mobile order instead of telling them to go outside and wait till it's their turn to enter next in line. It goes like this: "good afternoon, welcome to Panda! Are you here for a mobile order pick-up?" (Politely wait for a response from the customer) A) YES!....Yes Ma'am, I'll be over shortly to pass out your order! B) NO?....If you don't mind waiting outside until another customer exits, we'd appreciate it! Thank you!" Most folks understand the concept of social distancing and wearing face masks, but come on! Use some manners and have some pride in your customer service. read more

I forgot to say but last week I visited this place. Food was not fresh and scooped me small portion of food for a plate. Not coming to this place again. Also I brought my hydro flask to fill up my water I got told by the manger I wasn't suppose too. Maybe because I didn't want to buy a drink. Just bought a plate. I don't recommend this place read more

I would consider myself a regular now (going in at least twice a month), so I figured why not write a review! First of all, I'm very happy to have the Panda here, it really adds variety in the fast-food arena of mostly Mexican food and the other fast-food places. Ok, so there is almost always a line-an almost "out the door" line-when I go in to get some takeout. I'm not saying that as a negative or a positive (I do always think it's a positive thing to see that) but merely just an observation; the line does move at a reasonable pace. The food is consistently hot and the employees work fast to get your order together. There was 1 time that I did go in and there were 2 employees that did not know what it meant when I told them I wanted "half noodles, half veggies"....I'm thinking they were new. Otherwise, again-they have been consistent with service. The place itself looks clean, of course I didn't take an in-depth look, but I've never gotten sick from the food there, that's a plus in my book! Lastly, the parking-it can get a little rough-that parking lot is busy! read more

My honey bunny is a Type 2 Diabetic! It is very challenging to find a great option for him later in the day when Dr. Strutz has told us not to eat pasta, beans, rice, bread, or any other carb:) Gaea, a kind young woman suggested Brown rice to which I said no, and then she suggested steamed fresh veggies! What a great idea to substitute the Rice with fresh steamed vegetables it was AWESOME! She is an amazing employee to think quickly on her feet to solve the problem for me so quickly! The food was delicious and I was extremely happy to find such a fast, simple solution to a pretty major dietary issue! THANK YOU all at PANDA EXPRESS! read more

Came in to order my food,usually get good customer service but this time the girls were very rude, I'm very upset don't think I'll be coming here anymore read more

Customer service absolutely non existent. never buy online again. waited half a hour while no body could find my coupon order. Had to reorder and repay again. incompetent staff and without competent manager roger read more

Just want to recognize one of your employees! Just got 2 kids meals & Vince did an AMAZINFG job serving me today. Excellent customer service from his part, asked twice to clarify, as well as asked whether I would like ice light ice or no ice in my drinks reallt appreciate that gesture since at the moment we are not able to fill our own drinks. During this difficult times he is doing an outstanding way of accommodating customers!! Keep it going! read more

Panda express Fallbrook made two errors in my to go order. When I returned to request correction I had to wait in line and never received a hint of an apology. Employees were reluctant to correct my order and acted like they were doing me a big favor including sarcastic remarks. Quality food marginal with soggy vegetables and chewy chicken/shrimp. Very unpleasant experience. Robert read more

This location is kicking people out and not making any food when they don't close for an hour and not letting little kids use the bathroom. Walked into this location at 8:30 when they don't close until 930 and telling us they will not make any new entrées giving us 2 options and kicking us out. Alex was extremely rude and half of the staff took off their name tags. read more

Disappointed in my order today. I ordered online to save time, but my order was not ready when I showed up. Unfortunately I didn't open the containers before leaving, as my order was incorrect. I called to inform them that it was wrong and i was rudely told to bring it back. Went back and was made to wait. I was there for over 10 minutes and the girl continued to help customers as they came in and she kept me waiting while saying she was busy. I'm busy too! That's why I ordered ahead of time. Not a good experience at all. To add insult to injury, my mushroom chicken was full of nerves and bone. read more

I've had some Panda Express food that is... so-so. But the food here is of better quality. I like the friendly service, the fact that they always manage a hello, thank you and goodbye as I'm entering and exiting even when they are slammed. Thank you for the excellent service and food. I will be back read more

Great service, all staff was helpful and courteous, especially Akia. Food was fresh and hot.

Very unhappy with the customer service. I ordered online at 7:50 and the app said it would be ready at 8:05, I show up at 8:06 and watch atleast 10 people walk in, order and walk out with their food before I was able to get mine, which was finally at 8:20. Then when I told her it took a really long time , I got a sorry as she was walking away. I know its panda express and good customer service is not expected but what was the point of me using the app when I watched 10 people walk in and get their food before I did. Horrible read more

Came in 30 minutes prior to closing. There was still a lot of traffic into the store yet the only options they had was 2 entrees enough for 2-3 portions and noodles and where letting everyone know they would not be making anymore than what was there. Might as well close early if there's nothing to sell/offer! read more

Felt very rushed. The first person in line was rushing my 10 year old daughter to decide what she wanted to eat just because there was a line. Coming from the fast food industry as a Manager customer satisfaction is number one and i was VERY dissatisfied! I even canceled my food and will NEVER return. read more

Awesome dinner Panda! Once again it was fast, friendly and thorough. And it was during dinner "rush hour"! Thanks again, Jenn and family

Food is good. Service is sub par at this panda. Not trying to be mean but Laura was rude to us. She kept trying to hurry us up and help the person behind us but we weren't even done ordering. We also felt like she wasn't listening to us and if she did, she didn't acknowledge what we were saying in an effort to rush us. On the other hand, keely and charbel were very friendly. Laura should learn from them. read more

Wow just not nice workers and couldn't hear on what I was saying a million Times. But BOMB food

Wow, five stars for my guy Charbel. My Garmin Pay/Samsung Pay wouldn't work and I wouldn't have been able to order, and he paid for my lunch. If I'm ever in the area again, Charbel locked in where I'm eating my lunch. read more

I get this is Covid-19 times! This is to management..I came into your store and place an order of Super Greens, chow main, Black Pepper Chicken, and Mushroom Chicken. The Young Man making my plate call to to guyz cooking Super Greens and Black Pepper Chicken because there was none there. He put my plate to the side and then started be sweeping the prep area. There was a Young Lady counting money and getting it ready for a drop. After the cook got the Super Greens and Black Pepper Chicken ready they put both items in the prep area. Young Lady counting with NO gloves started completing my order, then the Young Man sweeping tried to finish my order without washing his hands or at least change his gloves. I told him about it and he got an attitude saying he didn't touch my plate. I ask for my money back and this guy told the Young Lady with the money drop to just make a new plate while he walked to Albertsons with the money drop. I can't use your public restrooms or get my own drink but you have a guy with contaminated gloves making my food!!! IF YOU DON'T BELIEVE THIS TO BE TRUE CHECK YOUR VIDEO. I'M THE GUY IN THE SAFETY VEST. I HAVEN'T BEEN BACK BECAUSE OF THIS! read more

If I could give negative stars I could. Ended up paying for my whole meal and not even taking it just told them to give it to a homeless person in the complex. Manager was non existent literally asked the manager is there a manager in the back and had to ask her twice because she just stood there. I understand I'm black but come on. Very trash service from the beginning lady said hello the lady in front of me the man behind me but me nothing. Just wait so yeah you can have that trash food with your racist trash service. read more

I think ever since they opened up the place , it's been packed day after day after day ! Fallbrook is so thankful for not having to drive to temecula or vista for some fast Chinese food ! Super nice staff and the food is always great !! read more

The staff is always friendly and hustles their butts off to provide great customer service.

Great service and Great food!! They cook that Orange chicken on point! The customer service was by far above and beyond what I would expect from fast food and they gave me a free cup for waiting till they cooked up more chicken. read more

We go to the Fallbrook establishment weekly, but since the new guidelines things have definitely changed. First let me say the portions are not the same, not adequate compared to what we used to get. I ordered half rice and half chow mein for my husband. . ,maybe we received 1/4 cup of rice. They weren't offering the super veggies which I always order, and one of the ladies was really rude when we picked up when we tried to let her know we ordered online. Not ordering again until they are fully open again! read more

Extremely disappointed in the amount of food that we received tonight. Our bowls were about the amount we get at other locations. Quite skimpy on the servings. Most likely won't be going back. Too bad. read more

Panda Express - Half the amount. - Chinese Near Me - Fallbrook, California

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I am sorry to tell all of you investors. i am not a fan of of the cheapest meat available, covered with sauce, and/or fried to non-recognition. I tried you twice over several weeks. Both times, I ate your rice, then threw away your protein. Not my kind of place. read more

SO disappointed in this place. I mean, the food is usually decent, and you can pick and choose to make your choices healtheir. But when you decide to splurge a tiny bit, and pay an extra fee for a premium entree, you expect to get SOMETHING in return, especially when there is a minimum amount they are supposed to give you. So when you get ONE SHRIMP in a shrimp dish?!?! Hell no. I wont make the same mistake and come here to get not only cold rubbery noodles, food that had been sitting forever, and then get ripped off on top of that. Save some money, and go to a REAL Chinese place. One star because my kids like the orange chicken. read more

This past holiday weekend, on Sunday...the young boy at the cash register was clearly not trained adequately. My heart broke for him. He tried so hard to get everything right and yet it was wrong...too many things to list. It was obvious they were short handed, in fact I saw a sign outside with 3 job openings posted. The manager was aware of this boy's difficulties. My question to the manager - why was this boy by himself? He should have been buddied with an experienced person. If there wasn't an experienced person working that day, then you should have taken over the register. I am not here to tell you what to do or not do, but shame on you for allowing the chaos to continue as it did. I wouldn't be surprised if the young employee on the register didn't walk out! Talk about lack of support. And I am sure you expect your employees to be loyal and dedicated to the company...just like you are to them! read more

Be weary of the portions at this location. Smallest portion of food i have had at any panda location. Felt like I got ripped off.

The people there have always been nice to me. Sometimes I don't have enough money for a drink and they have given me a free one. The food is really good and it's one of my favorite fast food places in town. The only problem I have is that it is vey loud inside, so I usually take my food to go. read more

Very Friendly atmosphere... Food is very good... Customer Service has been wonderful by everyone, especially on my last visit for lunch from Brittany! Thank you Brittany and everyone else from this location you all are awesome! read more

Thid location is VERY hit and miss as far as food quality and service both. When you order extra items of any kinf, you may or may not get them. If you call to let them know, you must bring your receipt in to prove you aren't lying about not receiving your entire order. Also, they aren't good at making screwed up orders right, it's like they don't care. Their attitude is, "oh well, so what", right up thru to the manager. Disappointing. When the food is good, it's really good, but when it's bad, it's TERRIBLE!! This is a shame, because we love Panda Express and were looking forward to having one in Fallbrook. read more

Ordering at the door for take out due to covid 19 the young lady was very polite and got my food fast and it was hot and generous portions and very good when I got my order she was courteous and said thank you with a smile in her eyes read more

My husband went into panda and ordered his plate and mine. When he got home we noticed they got his plate wrong. So I took it back and explained to the shift on duty what happened. He began to tell me there was nothing he could do unless I had my receipt. He then asked me to drive back home to get the receipt so he could fix the mistake. This is now twice we drove home. When I got back with the receipt, he said all he could do was give me a small side of the corrected mistake. I asked if I could have a new plate as now the meal was cold and he said no. So I took my side and left. I have never been treated so poorly on a mistake the company made. Absolutely terrible customer service. The store manager will be hearing from me. read more

Good food, great portions as to be expected from all the panda express! Staff and quick and friendly!

This is an updated review my previous review was a one star well let me tell you after giving this place another try it improved so we went two other times after that and been completely satisfied ever since the employees and attitudes are excellent the food amazing and they are fast A+ for all the changes amazing experience now read more