Since they moved it into the current location, it's way more modern and clean (compared to the old McDonald's on Main) but the dine-in service is always chaotic and disorganized. Food takes forever and they get overwhelmed easy when drive thru gets backed up and Door Dash orders come in. I recommend ordering ahead on the app and picking up either curbside or in the drive thru. read more

McDonald's - Sausage McMuffin with Hash Brown and Iced Coffee - Fast Food Near Me - Fallbrook, California

Ron and Sean Piazza appear to have ongoing issues at their location they are uncertain how to resolve. Over 3 weeks ago we went to purchase caramel fraps. ONCE AGAIN, the machine was broken. Today we went back to order caramel fraps, and the machine was still out of order. This happens at this location all too frequently. So we then decided to order caramel sundaes. . . and guess what? The ice cream machine was out of order, too. When I told the clerk "This is McDonalds. Their service contract should provide faster. What's the problem? The clerk replied she thought it was a money issue that wasn't available to make the repair. Furthermore, although they provide their phone number and e-mail address next to the drive-through window, they choose not to respond to either. I did leave my number on their voice mail (562 497-0055 X 102) so let's see if they are professional enough to respond. read more

This is the WORST McDonald's in San Diego. The food is always cold, fries aren't even cooked & restaurant looks dirty. PLUS They are SLOW!!! The franchise owners have a sign posted to address complaints to them directly, it happens so often... or maybe so that it isn't reported on Yelp! Avoid this McDonald's at all costs. read more

I went into McDonald's expecting a quick and simple experience, but I ended up leaving without completing my order because of the poor customer service. The gentleman who took my order had a rude and dismissive tone from the start. I was simply trying to order a plain burger, a plain patty for my puppy, and fresh fries, yet I felt like I was being treated as an inconvenience. Customer service is about treating people with respect, and unfortunately, that was completely lacking during this visit. The employee's attitude and tone made me feel unwelcome, and I decided not to spend my money there. I've worked in customer service before, and I understand that everyone has difficult days, but there is no excuse for speaking to customers in a disrespectful manner. Very disappointing experience. I hope management addresses this issue so future customers are treated with the courtesy and professionalism they deserve. read more

i was waiting 20 minutes for my food and they didn't call it at all and it was sitting on the counter all along so i had to send my amiga to get it read more

I come here pretty often during early mornings, mostly for coffee, and occasionally for breakfast. Never had any of my orders wrong, yet...but I do order from the app most of the time. The only times I've gotten my order wrong is on two occasions when I ordered a sugar free vanilla iced latte and got regular instead. The two or three times I've dined in, everything is pretty clean inside, so no complaints on cleanliness. read more

They didn't give me fries in my happy meal. So that means McDonald's is in debt to me. Bc if I didn't pay fully for my order it's my fault, but they can steal my fries from me, and McDonald's won't compensate you when they mess up. Scam. Theft. They can't keep getting away with this. The burger in the happy meal was good though. read more

Good was not bad but our order was not complete and of course we didn't notice till we were on the road super bummed out but what can you do we are just people passing by read more

My husband went in and picked up this mobile order, and the photo speaks for itself. How they thought that this was still acceptable to serve to someone is unbelievable. I didn't want my husband to drive back and complain about it. So I was going to attempt to eat it. We went about 1030 at night. I took one bite and that was super hard so he had to go back. There was no way in Hell I was gonna be able to eat that, it's unacceptable. They must have a blind person working !!! How is this ok??? read more

McDonald's - Deluxe Spicy McCrispy - Fast Food Near Me - Fallbrook, California

never come here, bro the freaking spray taste like seawater and damn the freaking fries are too salty felt like i was eating a bag of salt. The service was so bad they gave me my order wrong too like bro get a better job if you're not gonna get my shit right read more

Every now and then I crave a simple McDonalds hamburger and small fries. Hadn't been in a while due to crazy high prices and wanted to see if there was an improvement. Burger and fries...$6.44. Seriously?! To add insult to injury the burger was bad, the fries were cold and stale. McDonalds food has always been consistent across locations but not this one. I certainly don't expect fine dining but I want my classic, hot cheap meal. First and last visit here. read more

Rude service and bad attitude at the drive thru and the workers don't even get the order right. Whats the point when costs are rising? I will spend my money at Jack In The Box down the road. read more

Everyone here is so rude and lacks basic human decency. The service is terrible and nobody talked to me at the drive through even responding was to much apparently. I was being nice because I know how it is to work early and be tired but it's every time I come in they are rude and unprofessional. Be better :| read more

If I could give a zero, I would.... I went for breakfast and I went for lunch same day. I go here often. For fast and convenience, but expect for your order to be wrong, and when you try to correct them, they get offended, start talking, smack amongst each other while you're there, and then become snippy with you. Don't provide cash. They gave me the wrong change back. Unfortunately, an overall bad experience. I will now be providing my money to 711 or another close by convenience place. Sad, yes, this will be read, and will be taking for granted and nothing will come out of it but how sad and unfortunate that your team can care less about true customer service. read more

Food sometimes taste good only good thing is the Carmel frappe the line inside always takes forever they never take my order so I can only go through the drive through to get my food read more

Great service! Nice experience with delicious taste. Great experience with my husband. We love this place read more

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I just ordered at the drive through and while driving home a used bandaid fell out of my wrapped cheeseburger.. how f'n disgusting.. what the hell!!! Needless to save my meal went into the trash. Never coming back here again.. you'd think that getting paid 20 bucks an hours they demand more from their staff like basic hygiene and care read more

This McDonald's doesn't have the best food :( Lines take long when the food isn't even that great.

I don't know how you could be any worse at making a cheeseburger.. I mean how do you even take two pieces of bread place a piece of cheese and wrap it up without even the meat! They need to be paid less then minimum wage who ever has done this.. and wasn't just one of them it was two of them.. do not recommend this place read more

McDonald's - Fast Food Near Me - Fallbrook, California

Drive thru employee did not give my credit card back. I've been calling the store, no one picks up. Card was stolen by the employee and charged over $600. Felony. Don't trust read more

Coffee is gross everytime, I ask for extra sweetener and it's still so bitter even though I've been told there's 8 pumps of sweetener?? not to mention the service, the shorter African American manager that's at the first window always has an attitude and acts like he does not want to be there, legit a bad experience everytime I have to stop here. I have never written a review on here before but this location needs to improve immensely. read more

Good morning, I promise this review is gonna be quick ... quick like the drive thru. Hahahah ... no?? Not funny?? Wht ev! ;) *Disclaimer* My wife (passive/aggressively) requested that I go to McDonald's this morning ;) Ok, let's get to it ... My review is on the 2 pastries that McDonald's just introduced. Cinnamon roll: that would be a no. Apple fritter: also, NO And that's all I'll say. There's also a blueberry muffin but ... why?? Besides being over-priced ($2.29ea) for what you get, let's not forget how McDonald's made their name-- Burgers & Fries. - and for me, the fish burger ... I know right? So why the 5 stars? Friendly and sincere service, very clean, convenient location and consistently good burgers/fries that you can count on. read more

McDonald's - LoL, photo-bombed by my granddaughters' finger Of course, she luv'd both pastries :):):) - Fast Food Near Me - Fallbrook, California

Came in one night and lady at the window/taking our order was quite rude and lack good (even basic) customer service. I would also visit a few times a month and they tend to forget a few things in my order. So make sure you double check what you ordered. One time I came in and wanted to use my points before they expire, tell me why this girl openly talks crap, actually says the F word, in front of all the customers, on the floor, about how many times I've ordered on the kiosk JUST to use my points, like shut up and do your job hahahaha. Overall, I try to be understanding, but this place is just ran by immature "young adults." read more

Super amazing customer service here!!! I was driving home super tired and all I need was so good! They where fast and the staff was very friendly! read more

This location is seriously a hit or miss. I try to stick to the basics like an iced coffee or a Big Mac. Sometimes they give the wrong items when going through their drive thru so make sure to double check your order before you drive off! The times that I've dined in, there were some homeless people loitering with signs asking for money or food. The dinIng area tends to be clean and the staff are always friendly- just need to be trained better I feel. An extra time to QC would help them tremendously. read more

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The service was absolutely terrible. I ordered sausage, egg and cheese. Mc griddle with no sausage. And I also ordered a sausage, egg and cheese bagel with no sausage. Before they even gave us our food some rude lady came to the window and told us I will not make you special sandwiches. And when we finally got our food, they charged us for each individual item for the cheese for the egg for the bagel for the Mc griddle bun. I will never come back to this establishment in Fallbrook. read more

McDonald's - Each individual piece of my families sandwiches in a separate box. - Fast Food Near Me - Fallbrook, California

If I can give this place 0 stars I would I ordered through the kiosk because none of the worker tried to approach me. One of the managers as seen in the pictures was very rude she was bringing me and my family out food instead of handing it to us she threw it on the table and sped away from us before we can say anything. I ordered a kids meal for my kids and there fries had burnt food from previous fries on them and said that it was supposed to look like that which I know for a fact that they are not it's only supposed to be salt on them. As well as another manager she's a short blonde kept staring at me and my husband in a rude way and even started talking about why they replaced our fries that it was fine. read more

McDonald's - Fast Food Near Me - Fallbrook, California

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I ordered the bags weren't closed and tossed to me the fries were only half fulled as well as cold I want a phone number or email to corporate read more

McDonald's - When I ordered a large fry it's only half filled as well as cold - Fast Food Near Me - Fallbrook, California

This place is getting better, service has improved so has the accuracy of the orders. I chose to go through the drive thru and they were friendly, professional and quick. read more

Forgot sauce on my sandwich, both of my sandwiches look like golf bolls how Im I suppose to eat that

Well, McDonald's you did well this morning. My car companion and I were very impressed by your service and quality of food this morning. Especially because this location has not had the greatest reputation. We ordered the chicken McGriddle, sausage McGriddle, a couple of hash browns and an iced Carmel macchiato; everything was hot-steaming hot in fact, hash browns were a little greasy (it is fast food after all) and the iced macchiato was tasty with plenty of caramel syrup. All in all, we know the customer service isn't always on par here but today they did well and it may be a sign that they are starting to get better?.....we'll see. read more

No shakes again and if you order a shake on the McDonald's app the drive through attendant will literally tell you it can't be refunded unless you call the number on the app. 12/31/23. read more

My order is usually incorrect or I'm missing something. Wait times are insane, even when the lobby is empty and drive thru only has a few cars. Expect a 15+min wait if you've ordered using the mobile app. Not just once or twice, but have experienced the same issue multiple times. read more

Do not come to this McDonald's! From not being acknowledged by any employee to having my food tray thrown on the table by this manager. I also received my kids fries black specks all over it. When I asked if this is how they are supposed to look the worker said "yes it is" and didn't see the issue. read more

The picture talks for itself. Gross place. Someone do something about this place. Cherry on top: service sucks too. read more

McDonald's - Someone killed a fly in my chicken nugget box and served me food in it... - Fast Food Near Me - Fallbrook, California

They're customer service is horrible. We got fries and chicken nuggets and we asked for ketchup since they didn't include some in our bag and the lady went "ugghh" at my mom and just gave my mom a handful in a very aggressive manner. We will not be returning to this location since they're often really rude. The cashier was nice tho. read more

McDonald's - They're supposed to be large fries.... - Fast Food Near Me - Fallbrook, California

This specific McDonald's is in a bad spot! The lines for the drive thru are out into the street! The employees are friendly however they seem to be very pushy in asking if you want a cookie with that or up size something! Cheeseburger and chocolate shake! It's good! Nothing to write home about. read more

Ya know when you just want fast food? You want that fillet o fish that yo have had since you were a kid...you want those perfectly salty fries and a coke.....omg....sometimes, once in a while, you just gotta have it. Well, this was one such day. That's exactly what I ordered. Drive thru of course. As I drove home, eating the fries, it dawned on me that I got bamboozled again. Soggy, cold, some not salty, some too salty.....ugh..... When I got home, I opened the filet-o-fish and the bun was HARD. Straight up, felt like it was microwaved (ya know how buns harden when you microwave them?). I took the bun off and the filet was BURNT! WHAT? Never in my life has that happened. Tried calling the store. Nope...no one answers, there is no way to leave a voice mail. This is not the first time I have received crappy food from this one. It's too bad too because of course they can do what they want cuz they are the only one in town. Welp, one more place I will never patronize again. Yuck. read more

Is that appetizing to you? I don't know how you make your customers food, but that is not appetizing. It looks like a dog food. There was no lettuce and the mayo was all over the container. I'm never eating at this branch again. read more

McDonald's - Fast Food Near Me - Fallbrook, California

Not thee worst McDonalds I have been to, but definitely in the top 5. Service awful, buns stale, orders always wrong.