Walked in with an elderly parent. We were greeted promptly by a helpful and kind young lady. One member of our party is gluten free. Young lady was knowledgeable about the food and advised Panda Express does not have gluten free entrees. Mom LOVES the orange chicken, and was pleased with her generous portion. Kudos to the staff at this location . Only reason for 4 star review, it's fast food. read more

Is this a full portion of orange chicken now? I separated it from the rest of the plate to show the skimpy portion Done with this location happens all to often here read more

Panda Express - Is this a full portion of orange chicken now??? I put it out to show the actual portion. Done with this location happens - Chinese Near Me - Fallbrook, California

You know what I'm going to give this location a five-star rating and this is why... Every time I come in they are adding fresh to what is available. I've never seen anything just sitting there for very long. It might be because this is a very active location, or they just may be on top of it. There is one time I had to wait for a fresh refill which they always offer if they are low and because I chose to wait they let me have a free fountain drink. That was great service. There is a girl there that is always in a good mood, I don't know her name though. Props to her. They never forget to give me my cookie. Very important part of this process and it's respected here where other places they might forget. LOL read more

Honestly, this is one of my favorite Panda Expresses. The staff is always nice and in a good mood which is huge. Yes sometimes there is a wait time but I mean what restaurant doesn't have a wait time. The food is always made fresh and taste delicious. If you're complaining about wait times then maybe you can try ordering ahead in the app and your food will be ready when you show up . read more

I'm writing this review specifically for Emma and Wendy. They had such amazing customer service from start to finish. Oh and the food was also really good! read more

Emma is an asset to your store......she is always so pleasant and not just to me but other people in the store. She knows your name and really cares You should make her a manager of a store...she is the perfect example how an employee should work and greet your customers read more

This place needs more help making plates. They help in person customers at the same time as take out orders. My message to the management, get more help so we don't have to stand around forever waiting! read more

Very nice servers clean and neat business friendly. I feel safe eating the food it is always fresh looking and they are constantly making more because they Have enough to serve but not to sit for a long time:) smart planning read more

Only one server waiting on customers while the other server on the land line , waited atleast 5 to 10 minutes to be helped. Than to to top it off the server was stingy with the proportions. I didnt even get a free drink or anything like in the past for waiting even less time. read more

It's associates like Emma that make your whole experience better ! I had a long day at work and wanted to just stop by some teriyaki chicken . Emma was helping me with my order and her attitude and character is what made my whole day better . Thank you Emma !! read more

I'll start by saying that really like Panda Express, I go to them fairly often, and I enjoy the food. But what I do not like about this specific location is that it is the skimpiest panda I've been to. When you order an entrée at most locations, you get an overflowing spoonful and then sometimes an added little bit on top. Multiple times at this location I barely even get a spoonful for an entrée. My two entrées tonight were about the equivalent to what one entrée would be at a different location. I always seem to feel a little ripped off when I come here. read more

Every time we come here is a positive experience! The employees are always so nice and welcoming and the food is always so good and fresh. I can't even imagine how this location has any negative reviews. The restrooms are also always spotless. We always keep coming back! read more

The service here is so amazing. My son is a fan of the noodles, so we are regulars at this location. Whenever I roll in after work with a 6 year-old in tow, the staff is so patient when my son and I change our orders, or when I can't find my wallet in my bag. They are always polite, helpful, and kind. read more

Emma is an absolute AMAZING employee!! Her customer service is top tier as well as her kindness and dedication for her job!

Servicio rápido, el menú es amplio para el tipo de restaurante que es. Cuando fui había una fila larga pero el staff trabaja bien y organizado lo que hace que la fila se mueva rápido. Mientras estuve ahí vi que constantemente se aseguraban de que las opciones de comida estuvieran siempre disponibles para evitar tiempo de espera. El lugar está bien localizado de fácil acceso. read more

On weekdays after a9:50 pm a guy attended me and said they dont restock so i wanted orange chicken and they told me the dont have anything after 10:00 and they close at 10:30 ( 3 stars because the day before a girl worker for waiting game me a drink) read more

From the Cherng Family's humble beginnings in Glendale, California to over 1700 restaurants worldwide, their kitchens have fed millions! With their world famous Orange Chicken and their health-minded Wok-Smart selections, they define American Chinese cuisine with their variety of fresh, quality ingredients and bold flavors, it's no wonder why I usually dine in one of their locations or take out at least once a month... This particular location is staffed with friendly workers. It is clean and most importantly ice cold during the hot summer days! Aside from a few wobbly dining tables, this place is perfect. Make sure to choose a table that is bolted to the ground lol. It will make your dining experience much more enjoyable and less likely to spill uour drink or knock over your meal. I'll be back for sure. Don't forget your fortune cookie and extra sauces. Tip well! read more

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I always come by here when I have to mail something. The UPS store is located nearby. It's convenient and fast. They are always so friendly. Food is always fresh. Indoor seating area. Loud and busy, but always clean. read more

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My family & I were regulars at Panda. This evening we stopped in & got our usual 2 plates, one white rice with double orange chicken & the other Kung pan with chow mein. Once home we sat down to eat & the white rice just about broke my daughter's tooth. It was not cooked. It looked fine but it wasn't. Gave the store a call & spoke with Kevin. I explained to KEVIN that the white rice was not cooked & was disgusting. He replied "it looks fine". Told him to try it & explained to him I'm a regularly there. He went on to say "they can replace the rice". I then explained to him we lived 15 minutes away on the otherside of town. He replied with "I can write your name down for next time & give you a free side of white rice". I explained that the whole plate has to tossed out because the rice is mixed with the chicken. His response was, "I can only replace the rice". Seriously. So what, am I expected to do, take each piece of chicken & clean it off? I Asked him why can't you just replace the plate, he again continued to act as though I was an inconvenience for him & said, 'no only the rice.' read more

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Great service. Fast, friendly and made sure I had the freshest. Appreciate that a tip is not requested at checkout.

I want to give a shout out to all the employees working at Panda. You are all doing a great job! The multi tasking with mobile orders and the dinner rush! Yes there's a wait but I see you all working very hard to make sure we get our meals. Thank you! read more

Good comfort food. Try not to eat there too often, but it is good and the service is always been fine

As a previous yelper mentioned, Panda Express is one of those franchise that came from humble beginnings. Its fast and easy americanized chinese food. There, I said it but not in a bad way. Its very systematic that leaves little room for error. There's really no "back kitchen" and you have clear view of everything.. So you know right away how your food are being handled. With regards to this particular location, its not the best but they do good work that it's worth mentioning. Its always packed due to the location and simply the convenience of having a whole prepared meal to go. Due to covid, extra steps are made as a precaution but most are not as considerate as they are Karens incarnate. There has been a huge surge of mobile orders and requests for mobile delivery (GH, Uber Eats, etc..) that seem to overcrowd regular customers but eventually they'll figure out how to serve customers on two different fronts. read more

Juana and her team were amazing. I placed an online order and got there earlier than expected and they started working on the order 20 minutes before my estimated time. I thought it was going to take longer to get here from where we were. They were kind and efficient. Thank you so much! read more

Worst customer service ever. At least a dozen times I've ordered online and they screwed up the order. The dont' bring drinks, they don't bring teriyaki sauce for the teriyaki chicken, they forget the spring rolls. I'm an idiot, I keep thinking that this time they will not make a mistake but yet again, I get my order without a drink. A ask the driver, and he says they didn't give him one, and I call the store and they say it's sitting there on the counter. I ask if they can send me another drink, and they only offer a store credit. They won't even refund it. They suck. read more

if i could give 0 stars i would, this place and workers are so slow, my order said it would be ready by 6:25 tell me why i didn't leave until almost 7? that's ridiculous and should be communicated to the customer that they will have to wait longer than the time the time said. They didn't bother to communicate with me, pushed my order to last, and just stood around waiting for my order. I hope i'm the future they hire better employees than the slow people working it now. EXTREMELY dissatisfied. read more

I knew by all the bad reviews I was in the right place. Aweful Panda express location. The worst service. Rude people who aren't able to do the job. Kids really. And no real manager. They didnt care about me at all. read more

I grew up in an Asian community at Orange. No real Asian would eat at Panda Express, their chow main is more like low main.

I ordered a simple plate with double chow mein, kung pao, and orange chicken. Everything was ready except the orange chicken and it took 20 minutes to finally get made. NOT OKAY read more

Friendly and fast staff. I was impressed one night I came in I ordered broccoli beef and the girl went to serve it and said it was low beef so she had them make some fresh broccoli beef up. Some people might not care about it but I was happy she cared and noticed. (Pretty brunette girl on evening shift) I come here often and have never been disappointed read more

This is getting to be a regular thing here at this location, not only do you get less then fair portions on the regular menu; but when you decide you want to pay the extra money for the speciality entrees they hardly give you anything. YET you're paying Extra money! Ridiculous at this point I'm going to start paying the money to go to a Panda that gives fair portions, not impressed! read more

Panda Express - Shrimp & Chow mein - Chinese Near Me - Fallbrook, California

I order shrimp, broccoli and beef , and half and half they told me it would be a minute to make the shrimp charged me for both and then I get home and realized the only gave me like 4 shrimps and no broccoli and beef I'm super pissed and my noodles and rice taste like they had bin sitting there all day read more

Panda Express - Chinese Near Me - Fallbrook, California

I've be going to Panda Express restaurants for years, but this is my first review. This was my second or third visit to this location. I ordered online which is very user friendly. Food was ready right as I arrived and I specified a pick up time. Food was good and fresh. What impresses me most about this location is how nice and CLEAN everything is...floors, tables, and the kitchen area. Employees are neatly dressed with hair tied back and all wearing black masks. The owner obviously takes great pride in the restaurant. I'll definitely continue visiting this location. read more

Food service and food quality has declined in the last nine months. It used to be much better.

I have never been more appalled at the amount of orange chicken in a Panda Express bowl and kids meal. Every time I have been to a Panda Express they load up the food. As I was being served I politely asked if that is the normal amount put in and asked if he could add more. He refused and the worker Sebastian just offered a side of chicken for $1.50. read more

Panda Express - Chinese Near Me - Fallbrook, California

This Panda Express made me feel terribly unwelcome. I entered and immediately searched for the bathroom and headed my way over. As I was walking to the bathroom a worker loudly said "can I help you with something?" I said "Bathroom". She responded, "the bathroom is only for guests." Okay, I guess I'm not a guest? She then followed with "You can use the bathroom after you order." I found that whole interaction incredibly embarrassing. I'm not considered a guest because I wanted to use the bathroom before I ordered my food? I walked out. Definitely no longer interested in spending my money here after that interaction. read more

Service staff seemed to be very confused with all the orders that were going on. Ordered double teriyaki chicken and received honey walnut shrimp instead? Have been here many times and never had an issue until today... read more

I love Panda Express and especially this one because it's so close, however the manager Lora is just awful. She is so rude to her customers, I don't understand how she has a job. She should be fired. Everyone else is absolutely amazing and super kind, however Lora needs to work on how she speaks to people. She is constantly screaming and always has her bitch face on. If she doesn't like her job, then get a new one. I don't see why she always has to be such a bitch. All I have to say about that. Definitely go for the food though, especially the cream cheese wontons...can't go wrong there! read more

These guys went above and beyond the basis for customer service in my eyes. Kevin and Lalo were quick to be incredibly personable, helpful, and to offer those fantastic free samples everyone loves most about this place. Lalo's personality made me feel like I was hanging out with friends around the barbecue rather than being in a professional setting kitchen. I will very happily recommend this store to anyone who ever visits Fallbrook, as well as recommend that you head in when great dudes like Kevin and Lalo are working. Thanks for great service guys, you're the best read more

I have been here probably too many times since my first review, coming up on 1 month. I'm always pleased to see when a business is still going strong with the same customer service and good food. My last time here I was able to enjoy the food inside the restaurant. I could see that the employees, including the manager escaping from behind the counter to make sure that the tables are tended to for cleanup. All the employees keep their fast pace to get the cooked food out and still maintain the friendly customer service while serving at the line. I look forward to returning to good food and the friendly service. Awesome job team, keep it up. read more