All I can say is TERRIBLE CUSTOMER SERVICE the past 5 visits ! I'd rather drive 45 mins to Louisville then go there again.

It seems every time I visit this restaurant something is wrong. Either they only except cash, dont have the food I want or there is an hr long wait to get my food. This has to be the worst ran restaurant in all of hardin county ky. I wish I didnt love the teriyaki chicken or I would never come back. read more

This is one of the worst Panda Express locations I've ever visited. When they first opened, I was very excited because I love Panda Express. However, every time I visit my order is either wrong or the food is just barely warm. I cannot honestly say I have ever visited and had a HOT meal given to me. The last visit, my ENTIRE order was wrong. I had to wait 15 minutes for my order to be corrected. I was given 2 free entrees on my next 2 visits, but they will never be used. I decided to try them ONE more time because I was wanting some Orange Chicken. I pull up to the drive through and waited 15 minutes behind ONE car to order. The lady told me she was by herself and would be with me when she could. Okay, that's fine. I waited another 20 minutes before leaving. I will NEVER visit this location again. read more

I tried ordering the family meal but all my choices would have a wait. Before I began ordering she asked if I wanted to try the steak and shrimp. Yes, thank you! ...but that was a wait. So, I said I'll just have beef and broccoli then...oh, that's a wait too. Finally I had to ask what WAS ready. The only entrees ready were teriyaki chicken and orange chicken. Thankfully no one had pulled in behind me so I was able to escape. We have eaten there before dining in. I agree with the other posters, the staff is not friendly and does not seem to want to be there. Ditto for the drive through tonight. She was not friendly and did not even offer up the amount of time for the "wait." My advice... dine in and don't plan on a side of friendliness. read more

This place is horrible. We waited in line for 45 minutes, everyone got teriyaki chicken, drive 20 minutes home and nobody has teriyaki sauce. Ugh! The food is good but unfortunately, the service at this location is absolutely horrible. read more

Horrible service!! Nothing was ready.. Had to wait forever for my order and staff were rude.. I won't be back and would recommend that you stay clear of this place!!! read more

Ran out of everything! They said they wouldn't cook anymore food and it was an hour before closing! Terrible!

Stopped there to eat after church. Had a great time and had some great food. The orange chicken was delicious. The cashier even came to our table and introduce the fork-chopsticks. It's fork on one end and chopstick ok the other. It was pretty quiet and nice. read more

For all those who gave this place a one star because they had to "wait" on their food...PUH-LEAS! Don't you want fresh food?? It's still quicker than sitting down at a full service restaurant. I love Panda Express , and I will gladly wait for the Sweet and Sour chicken. It's freaking good ! read more

The noodles were burnt it was the worst food we ever have had! I hope someone takes over this place because it's disgusting.

Came from California where Panda began. ALWAYS hot and fresh. Not the case here in Etown. I've been twice and both times is was cold. It was after the lunch rush so it wasn't busy. I asked them to microwave my food to warm it up. I spoke to the asst manager and explained that my food was cold. He didn't seem overly concerned. CHECK THE TEMPS OF THE SERVING TABLES Would you please. read more

Not that impressive. Rice was bland, dry, and not cooked all the way. Orange chicken was cold and chewy. I was overcharged with my coupon. You can get better Chinese food locally. read more

Panda Express - Chinese Near Me - Elizabethtown, Kentucky

I would give them no stars if I could. Slow cold and bland. Service was terrible. They were out of half of their entree selections. Tables were filthy. Drive thru customers were coming through the door getting orders corrected. Very bad. read more

The food is outstanding! If the wok is low, they've offered for me to wait the amount of time it takes for the entree to finish cooking (it's only been up to 5 minute or less both times!) and then they bring it to me at my table! The service has been outstanding as well! Apparently there has been recent staff overhaul (according to the note on the window) but we have been pleased with the service in the past month! It is officially my favorite place to eat right now!!! read more

This restaurant just recently opened. The address is incorrect in Yelp. The correct address is 1513 Ring Rd, Elizabethtown, KY 42701. I had heard good things about Panda Express and was looking forward to their opening. I was disappointed and would rate the experience just average at best. First the good news. Used the drive thru service and it was very quick. We ordered a wide variety for father's day celebration. Everyone thought that the dishes were bland tasting. The general feeling was to wait a few days and try again. If the food is just as bland probably would not return. read more

So i got the Orange chicken it was bom.com then i asked for white rise i pay and everything then i tryed the rise it was watery!then i tryed the orange chicken it was fabulous!!!! read more

Panda Express is one of my favorite Go To's; however this Panda Express has failed me tremendously on numerous occasions. They are always out of brown rice and are frequently out of something whenever I place an order. This restaurant needs a new manager. read more

Gave panda another try today.. the place had truly turned around. Workers are nice and friendly. Always having a smile on and when a line started to form customers where told I will be with you in a minute and not just left standing waiting. I had a question regarding there food and was quickly helped when it came to what food I could or cant eat because of health concerns. read more

Was told it would be an extra 5 minutes of cook time. Was told to pull around but never told where to stop or park to be out of peoples way. I parked in handicap spot by front door as I am disabled myself. I waited for thirty minutes. Tried calling the store to get someone's attention to see what was going on. As soon as they picked up phone they put me on hold didn't even let me get two words out. Waited even longer and got frustrated and honked my horn to get someone's attention. It is to hard for me to get in and out of the truck. Finally when they brought the food out I was trying to speak to the girl to ask what was going on or at least give her insight on how they could've made the situation better but she walked away I had to call her back over. She was very rude with me. She said she wasn't running the drive thru so she didn't know my order was just sitting on the counter. I get that but she could've been a little nicer about it. Got home and they gave me the wrong food. Noodles were horrible like they have been sitting under the light for a very long time. I was very disappointed in this place. read more

I enjoy coming here--especially when I feel the need to be healthy. I get the 1/2 veggie 1/2 fried rice bowl or plate. The price per amount is higher than the usual eat until you drop buffet, but that's the point of making a healthier choice. Right? read more

Worst service ever we were told our food would be ready by 4:04 pm we waited and got back in line reached the window at 4:10 and was told to pull around to the front and our food would be brought out to us in approximately 5 to 7 min we are still waiting in the parking lot for our food 40 minutes later tried calling but the phone has been ringing busy signal for the past 20 minutes like if they took the phone off the hook. This can not be how you operate a business. read more

The food is outstanding, the service is friendly and prompt and the prices are more than reasonable. What else do you need?

Best flavors in my opinion and very clean. Sweet Fire Chicken is the best! Chow noodles also great and fresh

How is a fast food joint out of their main menu items hours before closing time? Literally, my daughter ordered kung pow chicken - "we're out of the kung pow". So she ordered something w Angus beef... Nope, "we're also out of the beef". And then orange chicken and, you guessed it - all gone. It was just after 5:30! Craziness lol. It's like pulling up to a McDonald's and hearing, "I'm sorry, we're out of french fries today." So odd! read more

Employees can be rather rude. I have had good visits and also bad ones often. The cream cheese Rangoon's are literally ALWAYS burnt . I've never came here where they weren't burnt which is sad because those are typically my favorite thing when getting Chinese. Please fix this. read more

My daughter and her husband ate orange chicken and beijeng beef last night 1-31-2019. they experienced nausea, vomiting, and diarrhea throughout the night. Called the manager today and told him. his response was "you do not show signs of food poisioning for 24 hours" Dumbass! Told him different.... of course! I'm a nurse and so is my daughter. Told him to please check his food so someone esle does not get sick!!!! read more

The food was cold when it was served inside the restaurant on Monday 8/28/17. Also on Saturday 8/26/17.

Should've stayed home and ordered Double Dragon delivery. Wasn't the best Chinese food ever but I finished most of my plate. Words from my girlfriend included "gross" "disgusting" and "nasty." (Pretty harsh I know, I have to live with her) Sorry Panda Express don't think we'll return anytime soon. read more

Probably the worst service in Elizabethtown other than Steak and Shake. Management is constantly rude to customers and also demeaning to employees. Florin is one of the managers that isn't very friendly read more

I wanted to love this place because i love panda express and was excited to see this location being built. I was very disappointed. The wait was long for food that was already cooked. The Orange chicken looked different than every other time i have tried it and everything just didn't taste as good as it usually does in other locations. They're new so hopefully it will get better here but it'll be a while before I consider returning to this location. read more

This in literally the worst food I have ever eaten in my live. Bland flavor, terrible cuts of meat, broccoli wasn't cooked enough, red peppers were over cooked. There was a bone in a chunk of what resembled chicken ligaments. read more

Service is terrible. Most of the time our order isn't right. Something is either missing or completely wrong. The two times that the order has been correct, the wait was terrible. Only gave a two star rating because the food doesn't taste too bad, average Panda Express quality. read more

Not big into chain restaurants, but this place always hits the spot. For 7 bucks I stuff myself. My favorite is the orange chicken and kung pao beef read more

Very loud music and very loud kitchen staff. Can here conversation of workers. Dirty dinning area at 4:30. Not many people in restaurant. Had the chow me in, an egg roll and crab Rangoon. None of it was very good. Was not fresh. 2nd time eating here, thought I would give it another chance. Not again, such a disappointment. read more

My kids and I have been sick all week. We needed something quick but also semi-healthy. The drive thru was blocked by a car when I arrived. I should've just left. But instead I placed an online order. After my order had been placed, they opened the drive-thru up. I had a sick kid in the backseat who had finally gotten to sleep. So I drove thru the drive thru to pick up my order. I was told it is seperate orders and I couldn't get it from them. It would take longer. I needed to pull around to the front and wait. Meanwhile three vehicles came and went through the drive-thru. I had two sicks kids (one throwing up out the window) and one sleeping kid. Why did my order take longer than theirs? This is ridiculous! HIRE MORE PEOPLE! read more

I have never enjoyed Panda Express, the one on Western Kentucky University's campus was even better then here. I know they just opened, but the company itself relies on cheap standards of food for a cheap price. Sometimes you pay for what you get, in this case that answer is yes. read more

Went to Panda Express now that all the hoopla has died down in Elizabethtown. Elizabethtown goes crazy over a new chain restaurant opening! A new broom sweeps clean type of thing! Panda Express was good! I had the King Pao chicken , it was the perfect blend of spice and flavor! I don't like the styrofoam takeout box that they put it in, so I asked for a plate. I got a double order of the Kung Pao , as the single portion isn't enough . Typical type of service in Elizabethtown SLOW! Did I say SLOW! S-L-o-w !! Slow but good tasting food! Let me just say this I'm reasonable! Really! I'll wait , but not till I'm bald and grey! Other than the 2b thai restaurant (very fast service) it seems the rest of the restaurants in Etown are 2 people working their butts off and 3 people looking at you on the other side of the counter or on their phone! Ok off my soapbox! There's a reason why Panda Express is the number 1 Asian chain restaurant in America, consistent taste! I'll be back regardless of service! read more

Not impressed, won't return. Flavorless Kung pao, barely any chicken, veggies undercooked. And to add insult to injury, they forgot my fortune cookie! read more

This is great American Chinese food! The food is always fresh and hot! We eat here at least once a week. I don't know how they have a poor rating on here because we always have a great experience! read more

No leadership present - Food not cooked timely - long lines - No Service - No Organization