Worst customer service. My plate was missing an item. Not a small portion. Zero. Corporate customer service was the worst I've ever received but, coming here and seeing their average rating is 2 starts, it makes perfect sense. They do not care about their service or satisfaction. read more

I was in the area and wanted to grab a quick dinner. I ordered a plate with teriyaki chicken and fire wok shrimp with the greens as the base. The greens are chopped pretty big for the bite. The shrimp had a bit of a kick. The teriyaki chicken was chopped in large pieces that you had to bite off each piece. There were some grizzle in the chicken that I had to remove every few bites. It would be nice if there were a vegetarian option. Sometimes you can get a good deal using the app. There's parking along the back side of the shopping center if it get busy with the parking spaces close by and the drive thru. read more

Panda Express - Plate with greens as the base with fire wok shrimp and teriyaki chicken - Chinese Near Me - Chula Vista, California

Service: 1 / 10 Food: 4 / 10 Ambiance: 1/10 Overall 2/10 Worst customer service. I waited in the drive thru for five minutes. No one responded. I went inside the restaurant to order and the employees were kinda arguing about who would help me. I stood there for a couple minutes before someone in a black shirt helped me. They did not have any food ready and I waited for new food to be cooked. The employee who was helping me could not comprehend what I was asking for. The ambiance was sad as no one greeted me and it felt like I was a bother for frequenting their establishment. As a disabled patron it is really difficult to maneuver around. Why have a drive through if you are not acknowledging the people in it. I frequented this particular Panda because it was near my home. I will no longer be a patron as it is really disrespectful to treat customers in the manner that the employees did. read more

Seriously? I came in to give them a second chance but why are they so stingy? They serve more rice than chow mein. Theyre quick but the portions are just horrible read more

Panda Express - Chinese Near Me - Chula Vista, California

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Don't get me wrong, the foods good, customer service is also good. Had to correct my order just once, but as a food handler should they wear gloves while serving food? read more

Panda Express - Serving food without gloves - Chinese Near Me - Chula Vista, California

Feb 4th 2025 around 8:30 pm - got a bowl of chow mein and orange chicken. I literally got 4 or 5 pieces only - seriously! Not only that your clam boxes are shallow, you do not put enough food - I know times are hard from the Biden administration. Hopefully, the new one will make our economy flourish again like in 2016 read more

Panda Express - Chinese Near Me - Chula Vista, California

A four star panda. Good in a pinch and close to where I needed to be. It is tucked way in the back of shopping center and have to battle all the people driving through in n out and other places in the center. Inside is clean and spacious. There is a drive thru but inside is quicker and parking isn't too bad once back there. Decent portion size for a Panda, but also a good reason to go inside to see what is fresh and what is not. read more

I ordered a family meal with 2 sides of Chow Mein. They gave me 1 rice and 1 chow mein... If they didn't have enough ready, a heads up could of being nice.. On top of that 3 cookies for a whole family meal panda??? I'm sure you guys can do better than that. read more

Panda Express - Chinese Near Me - Chula Vista, California

Didn't get nothing I ordered and I should of looked before I left. I ordered shrimp and beef and teriyaki chicken and got walnut shrimp and orange chicken and didn't give me my egg roll. Idk how that happened read more

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Second is horrible, they didn't have anything and what they did have my plate was being passed here and there, employees opening up the plate, waited for shrimp around 1t minutes, then there was a guy using about the machine being down and he paid for his drink. He has his cup but no soda. He kept yelling he looked a little slow but either way instead of ignoring him they should have made it right. Cooks are slow and laid are all mixed up. Won't be back read more

The service was difficult. Staff said orange chicken and beijing beef would be ready in 5 minutes. We waited 15 minutes after paying. Only to get the wrong food and by then the beijing beef was out again and we had to wait an additional 5 more minutes. Staff not properly trained and just in general understaffed for an obvious busy period. read more

Worst Panda Express customer service I had . Well atleast around 10-11 at night . Had me waiting over 10 minutes to order and didn't offer condiments read more

Very bad costumer service and food is served cold. They need better employees! As well as hotter food rather than cold.

Hmmm. What to say. Yep, it's a Panda, but it's not a great Panda. Seriously - the staff told us they didn't have soy sauce and add to that they seem to always be out of something. It's like they don't have any processes. Food is -well- panda , assuming you ever get it. read more

Wow whats going on ordered got the wrong order. I was leaving and then they stopped me said its the wrong order. Then they supposedly corrected it and i got home unfortunately they didnt. Young people laughing and playing but i guess read more

Portion were under in drive thru. Literally 3 pieces of chicken. I worked for panda. I know better and this is just because we can't see our food in drive thru. So DO BETTER. LIVE UR "PANDA WAY" read more

Panda Express - 3 pieces of honey sesame chicken. Do better! I know that's not the typical portion - Chinese Near Me - Chula Vista, California

I did a pick up order and they put chow mein on the bottom of the meat and there was only three pieces of meat on top. That's just sad just cause I didn't see them serving in front of me means I could do something like that? read more

If I could give zero stars I would! I only come to this location because it next to my house but enough is enough ! IF YOU WANT TO PAY EXTRA TO GET BARELY ANY FOOD TO FILL YOU UP THEN COME HERE !!!! I have tried over and over to give this place another chance but they keep fucking up like they barely give u any food for 15$ and that's for a plate and a drink hell if you go to the Panda Express in Kearny mesa either one you get double the food plus a drink for under 14$ And I mean it's a lot so much so it feels like your carrying a weight but no this place I grabbed my back and had to check it because it was so light it felt like no food was in there and sure enough none was . Also this place at night loves to give customers the scraps of the chow mein to where it's not even noodles it's mostly cabbage and looks like rice a roni because the noodles are so chopped and then have the nerve after giving u the scraps of the last before they put more instead of just giving you fresh they give u one tiny scoop of crap how do I know they have done it to me over 5 times to where I took three bites and the chow mein is gone and u can't even spin your fork to gather it all up cause it's mostly cabbage and tiny noodles that you can't even spin ! And on top of that their lines are always long and they move slow af waited 10 mins in line behind one person who only ordered one plate like helllooo did yall forget about yall drive thru and honestly it's really just the ladies that sucks and this is coming from a female they move slow and skimp out on the food but if your lucky and a guy is working there u better pray they pack the food cause when the guys do the orders they give a good amount of food and don't be cheap with how much they give overall this place zero stars now I have to drive mins away from my house just to get panda because this place can't give its customers decent sized portions cause I've even had ppl who visited and they said they don't give us shit and back where they are their boxes are always heavy af just like the ones in Kearny mesa read more

If there was an option to give zero stars, I will click on that one! Horrible customer service. Super long wait times. Never have cooked food ready. Workers have bad attitude and ambiance! DO NOT COME TO THIS LOCATION read more

I like that this location has a drive through. It's convenient. However portion served is a bit or miss. The reviews are accurate. read more

Panda Express - Side Chow Mein, Orange Chicken, Mushroom Chicken - Chinese Near Me - Chula Vista, California

This location has a drive thru. We ordered 2 panda bowls....came in a bigger container maybe they ran out of the smaller bowls - but Im not complaining, who wouldnt want more food LOL Anyway, my chosen Beijing Beef was low so they let me pick a 2nd item to full fill the order! Since I said I didnt want to wait for them to make more. The service was quick...didnt have to wait. The dining room was open....but with a kiddo in the car Im definitely thankful for the drive thru option to go! The drive thru and outter parameters were kept clean. Its hidden sorta behind a gas station so youd have to enter the shopping center to get to it. read more

Panda Express - Panda Bowl...chow mein, beijing beef and black pepper steak! - Chinese Near Me - Chula Vista, California

Service was good the staff are friendly and work fast, the food portions are way better then most pandas This location is busy but fast read more

Lizet and Ruby and Jaziel were both very friendly and helpful and customer service was excellent and they knew the products and the service was spot on thank you ! read more

Went to this establishment via drive-thru on Friday, March 3 approximately at 12:30p.m. Ordered a plate with chow mein and DOUBLE beef broccoli. There was only ONE piece of beef in my beef broccoli order. I would never return to this location using their drive-thru, go inside to order so you don't get scammed. read more

Panda Express - Chinese Near Me - Chula Vista, California

Okay so....I decided to stop into Panda even though the line was ABSOULUTLEY ridiculous!! The craving was real. I finally get to the drive up window, order a kids meal, and 2 plate Entree - Broccoli Beef, String Bean Chicken w/ Chow Mein. My question is where is my beef because all I got is Broccoli , and where is my chicken because all I got was string beans. I was so disappointed I waited all that time to not get the food I ordered and paid for. It's unfortunate that even though the workers are stressed and are trying to get the customers served, they should consider what if the role was switched around. The plate was scraps. Disappointed!! read more

Panda Express - Broccoli Beef, String Bean Chicken w/Chow Mein - Chinese Near Me - Chula Vista, California

Today I visited Panda Express and had a terrible experience with Daniela who works here. She was very rude and inconsiderate when I asked her if I could redeem a free drink with my panda rewards after I bought a family meal. Mind you they also took forever to give me my family meal. read more

I honestly don't see what the hype is with panda. It is so popular my daughter wants to come here all the time. I've tasted many dishes and just don't feel like the food is good. Fast food Chinese food is what it is. The line is always insane since it is the only drive thru for panda. Portions are small and food is not great but to each their own. read more

Love their family feast package everything comes in a very nice box so festive and delicious. Everything was well packaged and freshly cooked to perfection. I had a positive experience ordering and the wait time for this order was reasonable. Overall a positive experience highly satisfied with the food and packaging definitely recommend and will be returning. read more

Panda Express - Entrance - Chinese Near Me - Chula Vista, California

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Such a disappointment EVERY time. I come here for the convenience of not having to get my 2 and 5 year old out of the car, but sadly if it you go through the drive thru they will give you what's left in the bowl if it's almost empty. No matter what I order I end up with 90% of whatever vegetables it was cooked with and you can just tell it's the bottom of the bowl. Might just be petty and come here exclusively but take my kids down and let them terrorize the workers with their 200 questions. read more

They should really watch who they hire let alone put on the drive thru, this girl that helped me today kept speaking over me telling me she couldn't hear me and to speak up( I kept ordering my food with the same tone, which was good enough to hear me.) and she was able to take my whole order(yet she couldn't hear me)... I get to the window and she's laughing it up with the cashier seemingly telling her about the interaction saying she was acting like she couldn't hear and what not. I wasn't gonna say anything about the interaction or review this until I saw that, that was very unnecessary. I get maybe there's some issues with their earphones/mics but what was the need to laugh basically in my face about acting like she couldn't hear me trying to make me look dumb? I expressed how I felt with what I saw to that same cashier and she immediately said "oh I don't know maybe she really couldn't hear you"when they was clearly laughing about it once I got to the window... WEIRD. I even said thank you after I received my food(cuz I have manners) and the cashier said nothing and slammed the window. Why are you people working in customer service if you lack the customer service...? read more

If there was an option to give zero stars, I will click on that one!! Absolutely horrible service. The Women serving the food had the worst attitude, If she's doesn't like her job she should seek into finding a different job! I did not receive the correct order as well. read more

This is the 3rd time, they give you what it looks like leftovers, also I ask for teriyaki chicken and they gave me orange....check the ticket and it's what I order, so no mistake from my part. Hopefully they put more effort on this, it's a good restaurant but the service sometimes, man!!! read more

Food is perfect! Place is clean. Restrooms are always cleans and service is fast.staff is very friendly !

I love me some Panda Express! But this was my first and last visit to this location. The service was ok. The food on the other hand was subpar. I pretty much get the same thing each time I go to a Panda Express. I ordered Stringbean chicken with rice and super greens. The green beans were waxy, the rice was on the crunchy side and the super greens had NO Flavor and large pieces that were too tough to chew! Can't do it again. There are others that are so much better. That's all she wrote... for this location!!!! read more

Very sweet and kind when taking my order in drive though :) made me smile and had a great experience

I go to panda all the time and this place is the worst. Give the smallest portions and customer service is pretty trash! Thanks but no thank you! read more

So good everytime. Panda always hits the spot all the bs 1 star reviews really puss me off

If this place wasn't already one of the worst locations w the smallest portions of all panda express'. Adrianna literally took food off someone's plate because apparently she had served too much on it. You can't make this up. This place and it's employees is literally the worst in all of California. read more

Panda Express - This is Adrianna AKa el cheapo - Chinese Near Me - Chula Vista, California

This location messes my order up every time. This is the fourth time I did online order from this location and something is always missing but still appears on my receipt. read more

Just got food from here and I order a honey walnut shrimp plate with lo mein and honey sesame chicken with white rice. This is the portion size I got. 6 shrimp and all lo mein. The chicken doesn't even cover the plate, the bell pepper are old and soggy. Paying full cost for less unfresh portions. read more

Panda Express - Honey walnut shrimp - Chinese Near Me - Chula Vista, California

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