Up until now we have enjoyed eating at Panda Express in Airway Heights, WA. Our most recent meal there was a disaster on many fronts. Things were so bad, we wondered if there is new management or ownership. I purchased a three entre meal and my wife ordered a two entre meal; five total dishes. Of these five entre we found three did not taste good. Along with that, the brown rice tasted bad. Normally we like lots of the rice so we can take some home to cook with my morning eggs, but the rice this day was so bad we did not finish our meal at PE and tossed what rice was left (quite a bit). The two "fortune cookies" were changed from the past ones. These tasted bad, very bad. The music was so loud the server could not hear me and I could not hear her. The male server spilt some food onto the heating table. He picked up the food with his fingers and put the food back into the serving bowl. The men's restroom was bad in that there is a need to handle surfaces other men have needed to touch. How can such a great place have this many problems all at one time. They have lost us as customers. read more

Terrible service, and bad management. On top of a 5+ minute wait time at the order station they make you sit out front for more than 25 minutes for your order, just to forget about you. No resolution or remake was offered as well as coupons, etc. Just a waste of time, just three minutes for them to input the refund. Will not be returning my business here. read more

I walked in with my Fiance, we were greeted and asked what we wanted I said i have a couple of questions first then the manager comes over like im already a problem i simply asked what kind of gloves they use im deathly allergic to latex and she automatically says latex and i asked if she could check and her reply was no i dont have time for that Wow my Fiance and i looked at each other and turned around and started to walk out as we did i happened to look down at the floor it was so gross, imagine what the the rest of the place looks like. Thank God for terrible customer service im so happy we didnt eat at this dive. DON'T EAT AT PANDA EXPRESS IN AIRWAY HEIGHTS WA THEY ARE TERRIBLE!!! FIVE NEGITIVE STARS read more

I will say that the people here are extremely nice! They made the food really good, and it was just WOW!!! Y'all are awesome!

It doesn't matter how many people are in the restaurant or the drive-through, this is the slowest panda express on earth. Honestly, if you don't have 90 minutes you should not come here to eat. And if you want food from the drive-through be prepared to wait regardless Because they don't have anything made. read more

The service was amazing!! We accidentally went at closing time and even though they were closed they still took our order and gave us the best customer service ever! Halley who helped us was the kindest cutest person ever!! Not to mention the food was amazing!!! read more

Ordered food online at 11.30 for pickup at 12. Got a call at 11:55 that something I ordered was out of stock. Got to the location before 12 and still waited 20 minutes for my food to be ready. I scheduled for 12 because I have 30 minutes for lunch, and now I don't even get to eat on my dedicated lunch break. Thanks. read more

Teriyaki chicken the last three times we have ordered it and brought it home to eat, 20 mi away. The chicken is very fatty and the rice needs a little more cooking. In the past it's been well worth the drive. But prices have gone up and it's very difficult to go back when the quality has gone down. We live on a fixed income and we have cut out the majority of eating out of our lives. It's always been a treat once a month to go and eat here. But I think that has to stop at this time. read more

I ordered food for delivery. Usually, I order it through Panda Express and doordash pops in to pick it up. I ordered this on the Panda Express website. And the lady actually argued with me instead of looking on her computer about me ordering this on doordash. I told her no I ordered it on your website. She said no, you just literally said doordash. These are the rudest people I have ever talked to and I'm sick and tired of dealing with it and I will not be back to that d*** restaurant!!!! TERRIBLE CUSTOMER SERVICE! read more

FIRE the silly lady working the drive thru. Can't get anything right & I'm pretty sure she's white too, not being racist, just specific. No refund or respect from the boss either.once I called. read more

Food's great, when my order is correct. 3rd time I have been up charged for Honey Walnut shrimp and didn't receive my shrimp. Instead of getting Orange chicken and Honey Walnut shrimp on a plate I received only the Orange Chicken. 3 times this happened to myself alone. Got me mad enough to download the Yelp App. Seems like this might be an employee purposely messing up orders. read more

It is a good fast food type Chinese food place, but keep in mind fast food isn't quality its speed and quantity. My order often comes wrong as well as i often times have to go back because they forgot things or even given me half of what i am supposed to receive. I have opened my box to all 3 of my sides on top of each other or them not giving me a full side of noodles or rice. Side note: They are constantly running out of food so i show up and order honey walnut shrimp and they say "sorry we ran out." read more

If I could give a 0 star I would there drive through is an absolute joke I sat there 15 at the order speaker to be told sorry for the delay we are backed up with hardly any vehicles in the parking lot. read more

The sign said the lobby was closed because there is no workers, but that's a lie I saw 7 people working so we went to some place else and will never be returning to the Panda Express, absolutely bs, F minus read more

Ordered 7 plates thought it would be quick and easy. They argued with my husband upon pickup, never sent me a confirmation. I screen shot my thank you screen sent that to him. They continued to argue. 20 min later finally getting the food. I live nearby so I go to unload the food, they screwed up two plates, I called and was told they would give me my rice as I got a plate with two meats and that was all that was in the plate. I get over there was treated like crap. When asked for my receipt I asked for them to check their trash. Never gave one checked both bags. I pulled up the order number with details. Some rude chick named Jessica said oh she screen spotted her order. No I had the order pulled with the thank you info. Then some younger chick comes over and looks me up and down. Now I am getting heated. Like give me my food and let me get on with my night. Finally for 1.50 extra for shrimp I deserve more than 3 pieces. This place is a sh*thole. The employees were rude and said there was no manager on duty. Um what, b.s.... I would rather spend more and go somewhere I get treated with dignity. read more

Always quit cooking before they close and will only offer you what has been prepared and sitting at the counter. Has happened to us on multiple occasions. Would not recommend. read more

We love going to Panda Express. We both were shocked to see that they were closed do yo staffing, when you can clearly see employees in the store. We sure hope this is an isolated issue. read more

Went through the drive through and ordered broccoli beef with white rice. What I got? Two pieces of beef and 3 pieces of broccoli. Skimpy as hell. read more

Panda Express - Chinese Near Me - Airway Heights, Washington

Worst. Service. Ever. One guy on the in person traffic and he must be new. He's so slow. 2 people doing the drive thru. Waited in line for 10 minutes then they were out of what I wanted. No surprise all the car traffic got served first. Don't eat in. Drive thru only. read more

It took 30 min to get the order at location which is not even in the city. Most items are missing.

Went here tonight and got ripped off of 5 dollars back after ordering my food. Mentioned it and they acted like I didn't know what I was saying. read more

Got the family meal through DoorDash overall good experience however it did take the restaurant awhile to complete our order, our dasher kept texting us telling us he was still waiting for our food. Luckily, we were not starving and didn't mind the wait. read more

Prioritizing customers that went through the drive through after us. Telling us it was a ten minute wait time for chow mein. 15 minutes later I walk in and see there is plenty on the table so I wait patiently then go back to my car and wait 20 more minutes, Ended up walking in and getting it my self. read more

No complaints about this Panda. Its actually a lot better than the ones I live around and now my standards for my local ones have been slightly raised. This Panda served me the biggest portions of any Panda anywhere. This is also the first Panda I've seen with a drive-thru. If I didn't stay during sub-zero temps, this Panda would be walking distance from my hotel (and a couple others) as it shares their parking lot. Staff was nice and offered me samples as I walked in. read more

Panda Express - Drive Thru entrance - Chinese Near Me - Airway Heights, Washington

I mean it's Panda Express. Chinese fast food. High sodium and full of sugar sauces. An overweight persons dream dinner. Sugar fried walnut frozen shrimp was awesome. Lol. read more

Worst customer service I've ever experienced. Won't be returning solely because of the staff there..

It is May 2022 and they are still have the lobby shut down often and always out of product. So you get forced only take out and have to modify your order plans. Don't go to this location as you will be disappointed. It has been over 2 years since modifications began. Stop using it as an excuse and find solutions. read more

Walked in at 8:40pm when restaurant is open until 9:30pm, and after ignoring me for a minute a gal came out and rudely said the dining room is closed. Even though there was plenty of food on display. And people were eating at the tables. Instead they told us we had to go through the drive-through. Took our business elsewhere and will never eat there again. read more

The customer service is first off horrible, I would say 90percent of the time I half to double check my order because they will forget items. Then say oh sorry we didn't charge you for it. So if this happens consistently and I explain to them that they need to step up their game. They use to be pretty good now they can't even due their job correctly and they want higher wages. So if they are continuing to not only mess my order up how many other people had their order wrong.you have one job to due take a order, someone else generally will fill the order , and then you charge the customer. Seems like a pretty easy concept. It's not like they are in a actual trade that requires skill or have the responsibility of doing a job correct due to saftey issues. Not to mention the health violations you see employees not using gloves, not washing their hands, handling money then go back to taking and making more orders. read more

Dear lord don't ever order Uber from this restaurant! They botched our order all over the place! They dumped our two entrees all over each other in the container, and they were stale and old! And we specifically requested sweet n sour for the egg rolls, teriyaki for the teriyaki chicken, and didn't get it... the chow mein was dry and old, the fried rice had extra white rice just stirred in to stretch it, and no silverware, soy sauce, etc.. just overall a terrible experience! I had ordered from other Panda Express before and it was always great... this was worse than disappointing, it was outright outrageous!! If I could have given negative stars I would have!! read more

I show up 10 minutes prior to closing and the place is... closed? Isn't closing time supposed to mean the time the place closes to customers? If you closed 30 minutes prior for customers then mark it as such on your hours. I have eaten here before and was just planning a to-go meal for one to make it easy on the staff. read more

Not a bad place to eat when your hungry and want to eat right away here's the place for you

Good most of the time, but tonight they forgot to add an entree to my Bigger Plate... come on now

Good food but horrible wait time if you order online. Was supposed to be at 5:25 and they hadn't even started on it yet.

I am generally not a big fan of Americanized Chinese food, but I do enjoy stopping in at this restaurant when I am heading back home from Spokane. The menu items now include healthier options and, in general, the food is fairly flavorful and not as salty as most fast food places. The atmosphere is bright and cheerful and there is usually plenty of seating available for the customers. The introduction of a plate with more dividers also makes it a lot more fun to choose your meal options. Plus, with three different foods on your plate it makes you feel like you're getting more for your money. I do wish they had more variety, but it's a take out place so I am not expecting a huge selection. read more

Panda Express - Paw plate. Yum. - Chinese Near Me - Airway Heights, Washington

I love Panda Express and was excited to find one in the area I was visiting. However I wasn't impressed with the place. The service was good, but after we got our food and went to sit down, all of the tables were dirty. So we wiped one and ate. Then we realized the fried rice had a different taste to it. It wasn't as flavorful as it usually is. We were a little disappointed. Not sure if I'll return. read more

The staff was very unfriendly no smiles they were out of a lot of stuff and it just was gross they tried to serve our teriyaki sauce brunt to us. Will not be back read more

For fast Americanized Chinese food, this is a good place. The restaurant is very nice, and you get to see the cooks making the food. It has a real nice atmosphere, and the food is good. I have stopped in a couple of times... my one wish would be that they had hotter dishes. Unlike some Americanized Chinese restaurants, there is not real way to increase the spiciness of the meal. read more

I don't understand how you can be out of white rice at 3 in the afternoon? I also will not order broccoli beef again as all they give you is broccoli (last two times). Do not order the honey walnut shrimp in the three entree meal as you pay the extra price for 3 to 5 little soggy shrimp. read more

Took a trip thru the drive thru and got the old famous orange chicken from Panda Express right... Wrong I have not been able to go 15 feet from the bathroom 1 hour after eating here.... liquid fire from all ends not recommended... read more