The staff are responsive but kind of rude about how they go about talking to customers. We ordered one single quarter pounder meal and a double quarter pounder meal. The food came out quickly. My burger was clearly not cooked. Now I know ground beef has to cook to 155 and I can guarantee this did not get to temperature. It was still raw. I took it up the the counter and was told "oh they are cooked fresh and that is just how they are, if you want it well done you need to say so." How rude! She did say she would have them cook me another burger but honestly I don't want it well done and dry, I do want it cook though. With staff making comments like that I can see your business going down. I threw it away and we left. read more

McDonald's - Uncooked Quarter pounder burger - Fast Food Near Me - Airway Heights, Washington

We went recently & ordered-two McMuffin breakfasts And they were the best we've had in a very long time. We were disappointed a couple times and said maybe we won't find them anymore. We will definitely try again now thank you! read more

RECEIVED BITTEN/EATEN HOTCAKES. Just drove through to grab my kid some hot cakes and was pleasantly surprised at how fast the line was at 9:20am. But when I got home and opened up the hot cakes to put butter on them I found that there was no butter provided. Okay, no big deal I'm fine to just use my own butter. But then I take the hot cakes apart to put the butter on them and someone had legit taken an actual BITE out of the hot cakes. Like. There was a whole section of the hot cakes missing in the shape of someone's mouth! TEETH MARKS and all! Super gross. But there was no receipt in the bag so I can't even tell you what the order number was in order to get a refund. Absolutely appalling and obviously frustrating. I already wasn't going to McDonald's but I needed something quick. Now I know I will not ever be back. Avoid this place at all costs. read more

Quite possibly the longest wait time ever for McDonalds. The food is stale and the customer service very poor

Literally so damn frustrated. Order 4 cheeseburger kids meals, got (4) 4 piece nugget kids meals. The drinks were half full. They need to figure out their rush. read more

I just got pulled forward for a mobile order..a smoothie! Then he wants to argue when I said "why are you pulling me for a mobile order of a smoothie?" They just keep getting slower and slower there. I try to give some grace because workforce is so low but they had plenty of workers today. read more

Thank you McDonald's, my 15 month old son almost ate this. I didn't get a refund, I just showed this to the manager and went home disgusted and grossed out. read more

McDonald's - thank you McDonalds. Decided to not get a refund, and just go home. Btw, my 15 month old son almost ate this. - Fast Food Near Me - Airway Heights, Washington

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If I could leave a 0 star I would, these guys that work closing are the laziest people to work on this planet. The nuggets that I've ordered tonight tasted old and dirty, you can tell they were freezer burnt nuggets. The nuggets came to us cold and had to use my air fryer and cook it all the way. These guys need to be evaluated, they need to put at least 50% effort into making your food or just don't work there at all. Lazy bums. read more

What the hell is this!!! And cold fries with this mess. That was after the employee taking orders at the drive-thru proceeded to school me that I can't substitute a Mcflurry with my Big Mac meal. I did not request a substitute or express the word substitute whatsoever like she assumed. When I corrected her there was not even an apology. The person that did this clearly doesn't care about what they are doing in that kitchen and the customer service is just as bad. read more

McDonald's - Not how you build a Big Mac - Fast Food Near Me - Airway Heights, Washington

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Literally the worst McDonald's in this entire county. They seem to pride themselves on being awful. Ownership is either completely absent from this location or is unable to run a franchise properly. If you want a bleached blonde with an anger management problem to scream "Do not come back here!" as you get in your car after they've charged you for food you did not get, you're in the right place. Around 7pm tonight I sat in a very long drive thru line only to end up having all of the following happen without me getting any dinner for my $8: 1. At the order speaker I was skipped by the order taker as he took THREE CARS orders from the other lane. When he allowed me to order he yelled what he said at me. I guess he was mad at me for keeping ME waiting? I did not say anything but "hello?" so I don't know why he was angry. 2. At the first window the cashier DUMPED literally all of my coins on the ground like he didn't know how to be handed money. He then just stood there, expecting me to crawl out of my truck and pick up the money he dropped. No apology, no nothing. "You didn't pay me enough, I need that 58 cents"...dude, you dropped it, why is this my problem? 3. After I pulled away with my food I realized that yet again I had "cheese" on burgers despite asking for it to be left off. The kitchen slips said NO AMERICAN CHEESE but somehow this confusing phrase was too much for them. Not sure why but McD cooks do not seem to understand that there are customers who want a McDouble or a Quarter Pounder but do NOT WANT cheese. I've had this problem several times recently, but at 3rd Ave they can fix it and remake the burger for you...this location isn't capable of that kind of service. 4. I went inside with the burgers to ask for a replacement and got this little lady who has a lot of "I've got manager keys" attitude. She could not really fathom why I wanted what I had ordered. I was so frustrated by her inability or unwillingness to fix the problem that I walked out without my food or a refund, thanking them sarcastically for paying NO attention to what they are doing. Seriously, how rare could it BE for someone to ask for no cheese? This location is so bad that I don't know why I had not yet decided to skip it from now on. Nearby we have A&W\KFC, Arby's, Jimmy John's, Subway, Taco Bell, Pizza Hut, Jack in the Box, Dairy Queen, Carls Jr, and ZIPS just to name a few. Why go get rude service and incorrect food when there are other places to go? Unless you are broke and going here with a gift card, EAT SOMEWHERE ELSE. You WILL be happier at ANY other place. read more

0 stars. My husband just pulled a long piece of hair out of his mouth tangled in his $4.19 fries. Just so happens the 'manager' was wearing her hair down too. I get it's the holidays but be for real. All we got was 1 large meal, a fry and water, $20. I get they don't make the prices but it's fast food, take some pride in your work? She also only refunded the fries, wrong amount too. I also didn't get the sauce in my bag I asked for, even though he told me it was in. I didn't get helped for 5 minutes when I came in. The young man cleaning up was the ONLY nice person. No sorry no nothing, just back to gossiping. This place has always and will always be disgusting. read more

McDonald's - a person holding a receipt - Fast Food Near Me - Airway Heights, Washington

They sure have started skimping on chicken considering you now pay $3 for bread and lettuce with a chicken nugget placed on top read more

McDonald's - Miniature McChicken. - Fast Food Near Me - Airway Heights, Washington

Ordered on the app 30 minutes prior to breakfast ending. Was in line before end of breakfast hours. Reach the spot to give my mobile order pickup number. Due to the line being long and service slow, I was two minutes past the 10:30 mark. Money was taken out of my account and food was not made. 0/10 experience. read more

Lazy no service and the every time my food is ice cold I wait forever and my food is always cold... I also door dash and it takes them for ever to get orders out... It's very sad the customer service they have at this place is bull.. we waited in line 20 min for cold dump out Fry's in my bag... Burgers that look liked my five year old made them smashed and lopsided ketchup all over my buns... My kids barley ask for McDonald's anymore cuz there nuggets r always cold and there Fry's suck every time... Oh and don't forget there ice cream machine is always out of service it don't matter the time of year... Airway McDonald's is the worst... read more

The McDonald's in airway heights has to be the worst McDonald's around I waited in the drive through for 30mins and got cold frie sloppy burgers and was charged a different price from what the menu board advised I well not be going back this continues to keep happening customer service is shit it's just not a good place to go anymore read more

Inconsistent food varies greatly shift to shift. 9 times out of 10 my cheese burger is service out cold. Fries if there fresh are usually super salty or the are old and borderline cold. Don't even get me started on the drink machine which is in desperate need of calibration. Lastly it is always dark the exterior lights are never on and makes you think they are closed. read more

Ordered our food and they gave us a number for the table. Told us they would bring the food out to us. When food was done, they called the number that was on the receipt.....so why give us the number for the table? Then the employee got rather short with me for not answering to the receipt number. Frustrating..... read more

I really love how people go to McDonald's and leave a bad review. Y'all realize you are literally getting...McDonald's. I'm sorry what were you expecting a 5 star gourmet four season cage free meal. damn first world problems get me every time read more

I work close by so when hunger calls I will stop in. The burgers and such a normal McD fare. I enjoy their salads which have always been fresh and tasty. The staff are always friendly and well groomed. The restaurant is also kept nice and clean. read more

I love this mcdonald's, every time i go through the drive thru i get my food hot and fresh and the employees are always so kind!

So first off I ask for extra cheese on my burgers and I end up with cheese in a box......then I ask for a receipt the guy refuses to give me FYI people like a receipt to know they aren't getting ripped off, I also didn't get half my order but alas I can't go back because NO RECEIPT, worst experience I have ever had here and I go to this McDonald's frequently well never again this is just ridiculous. The cashier guy at the first window was as useless as a screen door on a submarine. read more

McDonald's - the inside of a pizza box - Fast Food Near Me - Airway Heights, Washington

Came to this McDonald's because they have a play area so my son can play. Great deal on Q items for 250 even better deals if you use the app for free coffees If You by 5. The staff was very busy but still friendly and got our order out an adequate amount of time. Play area was clean and everybody friendly read more

McDonald's - Fast Food Near Me - Airway Heights, Washington

There's nothing that I love more than eating breakfast with my daughter, and an employee comes into the play place and sits in front of me and proceeds to pick at her face, pop pimples, and pick her nose. read more

***Update*** We just went there last night for drunk food and was so mad that they over salted the fries. I retract my French fries comment. I'm pissed! --------------- I don't typically eat at McDonalds like I used to when I was a bachelor. I used to love the fries, then suddenly, they became unbearable to eat. They were stale, cold, or oil soaked so I stopped going. It was always a major inconvenience to turn back around to return them when I went through the drive-thru. I started going across the street to their biggest competitor. I recently visited McDonalds twice. Both times, the fries have been hot, crunchy and just like the good ole days. They may be my first choice again if I ever crave fast food or their french fries. Way to go. Thanks for making them hot and fresh again. read more

Nice people, food is up to standards and followed instructions to the letter. I ordered doordash from here with a few of my customized instructions and they were very helpful and willing to accommodate! read more

Coffee stop. Early morning. No lines at drive through. Good coffee. Added milk without hesitation. Whoo hoo.

I don't get why the night crew of this place always turns the outside lights off around 8pm, it's clear they're trying to look like they're closed early which is dumb if they're open for another 3 hours. I asked the girl in drive thru one time why the lights are always off early and she said "we forget"...um ok... read more

I was pleasantly surprised when I came to the and saw the most warming smile at the window. A young man named Bobby let me take my time when I ordered because I had no idea what I wanted yet. Usually in the past i've disliked the staff at this McDonalds, but Bobby changed my mind. A true example of what a young man should be, in my opinion. read more

Yet another stop for a Diet Coke, which was really needed after flying into town and grabbing a rental car.

First of all, I don't understand why they play cristian music instead of regular music over the speakers. I wanted to kill myself while I ate. Also, none of the soda's in the fountain had carbonation in them. They all tasted like warm syrup. Oh and they were out of ice... We informed the staff but no one did anything about it while we were there. So I had water, even though I paid for a soda. Horrible experience. Won't be going back. Especially if they continue to play cristian music! read more

kyle tebow from odessa washington the food was great and im very happy that you guys now have the self order kiosks

I frequent this McDonald's quite a bit for no other reason but it's close. The food quality is alright even though the staff seem to have a hard time following an order. What my complaint was I spend my cash placing and order to get home and 75% of the time something is missing. Yes I normally check the order before I leave however the times I don't, the times I trust they will get it right it's not. So I call to complain and get hung up on! Why is this allowable? read more

Place is clean. Tried the new 1/3 lb sirloin burger. Yum. Large drinks all 1$. It's a mc donalds, and you know what to expect.

Egg whites on the egg McMuffin seemed a little thin. Overall, a clean restaurant and friendly service. There is a playground in the McDonald's. Bring your socks for the playground or be prepared to buy them...they sell socks! Just another average McDonald's! read more

Waited 20 Mon in drive through. Got a quarter pounder that was RAW. I caught mine in time. Unfortunately my fiance did not. He is currently sick with food poisoning. read more

If you like dried out burnt hamburgers then McDonald's is the place for you! If you want a good fast food burger go to Wendy's or Burger King. I know the kids are into the play land but Burger King has better ones now. I'm not gonna eat cardboard anymore! read more

I give zero stars! The drive thru employee "Donte" Was the most rude person I have ever given my order to he was dismissive, and disrespectful. If I was anyone in this town I would never take the chance of eating here. We got our foot every single item was almost ice cold and dried out like they served us out of the garbage can. Looking at the sandwich it seemed wrong . After I confronted the drive thru employee he disappeared in the back and I'm sure he spit in all the burgers from what I seen. I worked here when I was younger and I know it wasn't normal. read more

i have been in here several times on and off when i am craving a big mac. nothing to big to report, I have always been greeted by friendly staff and quick service. their play structure has been attended to nicely when i would take my daughter to play. Yep that's it read more