So, burgers are getting better. Staff is really upbeat and tries really hard. Good group of people. Sometimes it can get busy, but that is just the nature of things. It is really annoying on nights the casino has events and they know they are going to be busy, they don't staff any better, and cut but the menu a lot for the event. So counterintuitive to good customer service. All the venues at the casino do it, but still annoying. Still got the issue of having the line queue up in front of where you pick up your order. All this empty space to the left where the line could be and people could get their orders without fighting to get through people. Nonsensical. At least the food is better and the crew is better. read more

This was hands down the worst burger experience I have ever had in all of my 60 years. We were at the casino for my Neice's birthday party in the kids arcade and wanted to grab a couple burgers, because all that was available in the party was pizza. So we checked to see if we had time before the cake cutting and her opening her presents. We knew it was going to be about 40 minutes before the rest of the family arrived and the festivities would start. We went around the corner and decided that fat burger should be a good choice. That was a huge mistake. We went to the counter and ordered two burgers with fries thinking we would get our order in less than than 30-35 minutes. WRONG!!! We watched as a good 10 people that were behind us in line keep getting their orders. We literally waited almost an hour, before we went up and asked the personnel at the burger making area what was going on. We were told our order was being put in the bags now. Well, the order that was being put in the bags also went to another person that was way behind us in line, so I asked again what was going on, and the smug employee said we will get it right out now. So they finally started cooking our food at the hour and fifteen minute mark. When we got our burgers, they obviously rushed them because they were both ice cold in the center, and on top of that they did not put the fries for our combos in the bag. So after hurrying up to get back to the party, which was pretty much over now, presents opened and cake already eaten, we had to go back again and ask for the fries we paid for. All the guy behind the counter said is "oh my bad" and put two of the wrong kinds of fries in the bag and handed them to me. At that point, the party was over, we even missed seeing her open the gifts from us and I was DONE dealing with these completely incompetent rude people. I have eaten at fat burger for years when I was transplanted by my job to the LA area and enjoyed every visit. Fat Burger, do yourself a favor and take your name off of this location. If this would have been my first fat burger experience, I can assure you I would never, ever return to any of your other locations. Looks like I would need to travel back to SOCAL to get the real fat burger experience. My advise to anyone considering eating at this location, would be DO NOT GO HERE, unless you have a handful of anxiety meds handy and a lot of time on your hands. read more

Located inside the casino at the Northern Quest Resort, this restaurant is actually open 24/7. I needed a quick bite to eat before dinner as I missed eating lunch due to a work meeting. I ordered three small Fatburgers with the works and a couple sides of the skinny fries. They gave me a puck that flashes and vibrates when your order is ready. This gave me a couple minutes to hit the restroom and get something else to drink. My friends and I were absolutely impressed with how good the burger tasted. The mix of the veggie toppings and the smashed hamburger patty were incorporated perfectly together. This is the prime example of what a greasy cheeseburger should be. And to be real, the small and a side of fries should be enough for a meal for me. Speaking of the fries, they were cooked perfectly to a nice crisp. They gave me a couple containers of fry sauce, which was a perfect addition to add to each bite of my smash burger. Definitely a fan of Fatburger! read more

There was no one in line when we showed up at 1:30 pm on a Wednesday. ~BRENDEN~ took our order and he was great! Very professional, kind and knowledgeable about the menu. He was very patient with us since we didn't know exactly what we wanted. Great guy! Our burgers & fries came out nice, fresh & hot. We did have a senior discount of 30% with our Camas card so it was very inexpensive. Tables & chairs were clean, service was amazing, food was great! No complaints. read more

Good food. line can be long due to guests ahead of you taking forever to figure out their order. Not cashier fault, they were trying to coax people along. read more

That was a FAT burger! We went here because we came for burgers, well I got just that! I ordered the FATTEST burgers for my friend and I since "Epic" (located in the same casino) no longer has the burger challenge, which was what we originally came here for. We ate them, we were full, but not exploding like we thought we would be, they were burger flavored and everything. The people working there were nice but also seemed to be confused about what they were doing and we had to wait quite a while for our order, it was also pretty expensive, but we didn't explode, 5 stars! read more

This location is right in the middle of the casino. This burger joint has some massive burgers - the Medium is like eating 2 burgers can't imagine trying to eat the XXL. Get the burger with the works - it's extra for cheese. They are cool to order so you know the burger is fresh. I would get the rings over the fat fries. The fat fries are way too much potato for me. Must get the fry sauce. Tip - use your comps from the casino this place isn't cheap. The service was good no complaints and everyone was super friendly. I am giving it a 3 stars because I didn't think the burger was anything special...it was good. read more

Waited over ten minutes for one burger that cost close to $10. Burger was not worth the price. Don't go. Northern Quest needs to re think their restaurants. read more

We were staying here at Northern Quest Casino, hungry and hungover and in search for breakfast food! Fat burger offered a breakfast menu. I ordered 2 breakfast sandwiches. When they handed them to me they said I could have ordered them loaded with condiments? WTF why wouldn't you ask me when I ordered them not tell me as an afterthought? Also absolutely no sauce! Dry bun! Gross! But the kicker got my text later from bank and they charged me $6.99 each instead of $4.99. Ugh! Not happy with my experience here! read more

Fatburger is one of the best burger chains in the world in my opinion. Food was awesome as awesome. Love their relish dressing on their burgers. Service was great at this location. Open 24 hours with a full menu. Only cons , was a very long line and have to go into the casino to eat there. A loud and vibrant place. A great reason to come back to Spokane! Gave 5 stars because it's not their fault they had a long line. read more

It's been awhile since I been to Fat Burgers, the last location I was at was on Francis and today we went to the one at Northern Quest Casino. I had a lemonade and skinny fries and I did like the fries and I ordered the biggest burger and added bacon and cheese and you really have to be super hungry as I was or really burgers cause this guy was huge. My only issue I had was cause the burger was so heavy the patties fell apart and it was super greasy but having a burger that big I'd expect it I ate the whole burger and I won't eat til tomorrow lol but it was super awesome and tasted pretty good and mentioned was super greasy but if you're a burger love order one and try it out. read more

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Got a burger to-go just to find a hair in it when I got home. "all food employees preparing, serving, or handling food or utensils shall wear hair restraints, such as hats, hair coverings, or nets" I have difficulty understanding how if such rule is followed, why I'm finding long dark hair sticking out.. (it must not be followed, which is frightening considering the amount of foot traffic this restaurant has. I understand how accidents can happen but this is the second time I've ordered food just this week in the Spokane area and found hair in it. Sloppy and unhygienic. read more

The food was great but the service was terrible! The counter gal Lily was rude and very stand off ish. She should NOT be working in customer service. I hate leaving bad reviews but because of her I will not be coming back here. She may need some training in customer service. read more

Love the burgers hot and fresh. I had not had one in many years then I went to the casino and I had to have one. Made the way I like it and still consistent as back in the day. Worth going to the casino just for the fat burger. read more

Only gave 1 star because I have too. This has got to be the crappiest, worst burger I've ever had. The fries were tasteless and dry, and when I bit into my burger, it felt as tough I was getting a mouthful of SAND AND GRAVEL. Not to mention the price, $46.00 for me and my girlfriend. Freakin outrageous! Y'all need to close down and teach your dumb employees how to make a burger correctly. For $23 for a meal, I'd expect anything better. I could get a better burger at MCDONALDS. Get your shit together. This was the worst experience I've ever had at any food establishment. read more

Wow, went to a concert at the quest and couldnt even get food after!!! Went to Fat burger at 10:55 and they said no one else could get in line even thought their posted hours is until 11pm. On a Friday night!! What in the hell is wrong with businesses! Gal we talked to was rude. read more

Fatburger - Concert: John Fogerty - Fast Food Near Me - Airway Heights, Washington

The burger was bigger then I thought it would be. It was very good the fries were amazing. The staff was friendly. Enjoyed my dinning there read more

Fatburger - Lemonade and ketup - Fast Food Near Me - Airway Heights, Washington

on site for a concert. decent size line and only one guy taking orders. nice guy but sooo slow. 3 burger meals with tax and tip $80. when order is ready you have to fight through the line to pick up food carelessly shoved in a bad. portion size good food average. over priced and underwhelmed read more

I honestly don't know how anyone could criticize a Fat Burger. Expensive and a little bit of a wait. But, holy god. Those burgers are awesome! I always get the XXL with bacon and cheese. Delicious! read more

I don't always want a burger, but when I do I love coming here. I always order a XXL combo, because it's so big it's good enough to be spread out for two meals. And ive never had to do that with burger before, there is just so much! I've tried their shakes, those are yum! Even though it is in a casino there are 3 diner chair seating available, as well ass watch as the magic happens. read more

Fatburger - XXL - Fast Food Near Me - Airway Heights, Washington

Wow it's really too bad that there have been so many unpleasant reviews. We stopped in when it wasn't busy it was after lunch rush around 2pm and the guy who rang us up was so helpful since it was our first time. Wish I caught his name and the manager was also really kind. The burgers are better to me than five guys! I had the small burger which indeed Is very small! It's so cute and the perfect size for my small appetite. I had it with everything on it and it was so good! Cooked perfectly juicy. My kiddo got chili cheese fries and a chocolate shake, they were great! It does take a little longer than most places but they make everything fresh so it's worth the wait. I wish they had one closer to where I live, but when I'm in the area I will be sure to stop in again! read more

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This is a good spot to get a mountain of good food for not too much money (though it's not a budget burger). I appreciate the fact that they use fresh ground beef and that makes for a better product. We typically go to the outlet at Northern Quest casino but the 5 mile location is equally as good. Simple, straightforward food. Their house traditions, like the call and answer on orders is a bit silly but doesn't detract from the experience. One note about the Five Mile location is they they don't keep the dining their dining room as clean as the one at the casino. That's a big deal for me. read more

Horrible experience the last 2 visits. Orders 2 burgers and a side of fries. Took 25 mins. Burgers were soaking wet with grease and buns were ice cold. Wrong toppings on one burger. Couldn't finish either one. Second visit had correct toppings but served in a wrapper covered in grease again. Gross gross gross. No longer will I eat there. read more

Great burgers and delicious fries. I have been to both locations in Spokane and I have to say I like the one on five mile beat. It is only because I don't have to walk thru the casino. They booth have great food. read more

I don't know why, but I dont understand the hype with fatburger... Their burgers are OK, they are pretty good... but not something I would go out of my way to eat. Yes I have eaten here several times, yes their food is consistently pretty good. But when I picture an amazing experience for burgers, they aren't on my list. Fatburger compared to Zips, Dicks, Incrediburger, D'lish... no comparison! I will go out of my way for the others! read more

Nasty greasy fall apart burgers. Oh hell yes I like them! Although the staff appears to be from the walking dead the burgers were perfect to offset the 10 drinks I had while gambling! Ok, maybe 15 drinks! I like those skinny fries too! Make sure you do not stray far from the nearest bathroom after consuming one of their doubles or triples! Oh and the chicken sandwich is good as well! read more

Good food. Unbelievably slow. Line of 10 people and the cook out one burger at a time on the grill. Another person dropped fries, and couldn't do anything else. read more

I won't complain about the excessive price of the food or anything related. My ONLY complaint is that I've been coming here for years and REALLY! I've never seen a clean table or anyone cleaning a table. I once saw them refuse service to a lady for not having her mask covering her nose. But, they don't worry about all the germs and filth on every table. SMH read more

What a disgrace the management is at this location inside of Quest casino. I had a field trip with some seniors i take from a nursing home. We help them order their food and help feed some of them. About 15min into eating. Young punk Manager Tim comes and says that cashier didnt charge for some of the extras and if we can pay for it (cheese and bacon $2 and some change) but the senior is allergic to bacon? SO?... lucky they didnt get the bacon that they are trying to charge us. Told the kid Tim that gets an attitude and says "Well guess i will have to take it from the cashier then." Shaking his head. Hope Fat burger corporate reads this. Because you guys need to train Tim. Especially to work inside a casino where people are trying have a good time. That reflects on Quest casino and not sure how that effects Fat burger when they need to renew their lease with them. The cashier lady was very kind, sorry that she has to work under that management, she would make a better manager in my opinion, so if corporate does decide to look into and need to train someone pick her. read more

Had the original with cheese and bacon, was a little dry had to add ketchup but I liked the pickle relish. Sweet potatoes fries where perfect! read more

Fatburger - Fast Food Near Me - Airway Heights, Washington

Burger was good but messy did not look like pictures! Fries were raw and greasy! As most service in washington state staff speaks very quiet and low causing a need to asking for clarification to what was said the joys of living in a green state read more

Had the large with cheese, that's the 8oz Patty on their tasty bun with a classic 50' diner relish. Juicy and messy, just like a good burger should be! read more

Fatburger - Fast Food Near Me - Airway Heights, Washington

I like Fatburger every now and then and after several beers, i love that grease even more. Throw that pickle relish off of my burger ill take it plain and the small size please. They do need to staff a couple more cooks back there as it does take a while to get your order even if its to go. read more

3 times in a row now I've come and my burger has not been what I ordered. Also have tried to order a milkshake and they say "we're not serving milkshakes right now" but then a few people down the line they do serve them a milkshake. read more

Hanging at Northern Quest, after a concert and some gambling, great place to eat late at night, lots of interesting stuff going on, Fun times. Pretty good burger with bacon and eggs and skinny fries! read more

There was a gal in front of us who tried ordering a kids meal for her son or daughter (staying in the hotel) and because they were not present they were unable to purchase the kids meal. Let me put it this way, HOW CHILDISH IS THAT?!!!!! We decided after waiting in line behind her for at least 10 min that we would NOT patronize this place either. Get real, you are only a burger joint and not even that good in fact!!!! read more

So my girlfriend is vegan, but also allergic to dairy. We found a restaurant selling the Impossible burger, we ask them if their buns contain milk ingredients and none of the staff has any clue. I looked it up online, the buns are milk free. I let them know that in the future if customers have questions they can look up the allergy sheet online. Then the cashier proceeds to have an attitude with me while I'm ordering and refuses to combine my order into a meal. Doesn't make sense how these people can be so ignorant about the needs of their customers read more

Six employees on a Friday night at 5pm with 2 customers in line, and they were all too busy screwing around to get their jobs done?!? I ordered a burger fries and shake to go and they forget the fries? Seriouly, they weren't busy in the slightest not that should ever excuse poor service. Gawd, I miss In-N-Out, in more than FORTY year of going there, not once has an order been shorted or incorrect, and they still know the meaning of customer service. Then when I didn't tip them for their crappy service, the smart-ass cashier rang the bell and yelled, "Fat tip!" Yeah...I've got your fat tip, do us all a favor and get the hell out of the customer service industry, jerks! read more

Good food, and its made relatively timely. Poor customer service. I have been here way more then a handful of times and maybe only felt "5 star" customer service one of those times. Most of the time theres a cashier right in front of me for several minutes before even taking my order. I understand maybe they are completing a task or finishing the last transaction, but its not too hard to look up and smile and say I will be right with you, or something along those lines. Some of the experiences the cashiers have even seemed flat out rude. Would I come here again? Yes, definitely because the burgers are awesome. Would I come for the customer service? Never. This is one of those places that it's a good thing the food is amazing, because you will always come back for it despite customer service. Plus its open 24 hours so if you are gambling late, it's the way to go. read more

Got my Fatburger on. Got a medium (1/3lb) and it was good and as consistent as the other Fatburgers I have ever had. This one is located in Northern Quest Casino and a very convenient place to eat at the casino. Juicy and tasty... Yumm. read more