So... Pay very close attention to what I am about to tell you... People who (generally speaking) go to Pancho's, DO NOT go for the ambiance or because they are looking for authentic anything! People who (generally speaking) go to Pancho's, DO go for one of three reasons: 1) It is an ALL YOU CAN EAT "Mexican" Food BUFFET! OR... 2) They have been going to Pancho's since they were a kid and it has ever since been a "LOVE" relationship! OR... 3) BOTH!! I happen to fall into the "BOTH" column, YES! I DO LOVE eating at Pancho's!! After all, you will either love it, or... you will choose to eat elsewhere. But, I will say one thing further on this aspect... those of us who love it, pray daily that Pancho's never, EVER closes its doors!
For those of you who, given my apparent biases in favor of Pancho's, are miffed by the 5 Star review, well, you'll just have to rely on your own interpretations - sorry, not sorry. ;p That said, I simply recommend that if you do decide on a Pancho's Mexican Buffet dining experience, you take a little bit of everything from the buffet and see what suits your tastes.
I personally build my first pass through the buffet line with: a Chile Relleno (Pablano or Anaheim Pepper deep fried in an egg-batter until puffy) topped with Cheese Sauce... Rice topped with my Refried Beans, further topped with both Cheese Sauce AND Chili con Carne... then, I take Red Chile Stew (cubed Pork with Potatoes in a red sauce) in a side bowl (gives me more room on my plate and doesn't mix flavors)... then, three enchiladas (I normally choose a variety between Cheese, Beef, or "Tex-Mex" - which is cheese and onion filling topped with Chili con Carne - but, there are also Chicken enchiladas and Sour Cream enchiladas from which to choose)... then, I usually take three Beef Crunchy Tacos with a bit of sour cream on the side... and that's Round One!
Normally, I will call for two additional Tacos and another bowl of Red Chile Stew . But, if I am either very hungry or haven't eaten at Pancho's in a very long time, it's gonna get ugly, because I am going to try to bleed the buffet dry of something! Did I mention that I love Pancho's?!? I DO!!! So much so that, after returning from serving overseas with the US army and going without Pancho's for many years, I ate so much during my "first visit" that after I returned to my hotel room after eating, I had to (omitted in the interest of tact).
Lastly, one must save room for the complimentary, piping hot Sopapillas! They are served with whipped margarine, honey, and sugared cinnamon and, NOBODY makes Sopapillas like Pancho's! (Historical Fact No.1: Pancho's used to serve the Sopapillas once everyone was seated at the table with their food, but sometime in the 1990s they transitioned them to strictly a dessert item). If a hot Sopapilla is something you think you might want WITH your meal, the server will happily bring you some. All one need to do is ask. And, might I suggest they are a great accompaniment to the Red Chile Stew!
Like I said, you're either gonna love Pancho's, or decide to get your Mexican food fix elsewhere. My wife happens to prefer elsewhere, but I think that is because she's German... or crazy... or both! ;p
As far as the quality of service at Pancho's, well it is somewhat hit and miss, but I always try to remember that anyone can have a bad day and post-COVID, people who are willing to work should be cherished. (Historical Fact No.2: Prior to COVID, the tables at Pancho's were outfitted with small vinyl "Mexican" flags, one would physically "raise" in order to signal one's Server to alert them of a need. No kidding!)
The restrooms at Pancho's have always been tidy, but somewhat smelly, which I have attributed to a worn out wax seal on a toilet. I will say if something like this might dissuade you from enjoying your meal/visit, wash up before you arrive, bring hand sanitizer or wipes, and skip the potty break on the way out.
I hope you will decide to give Pancho's a try, because businesses tend to close when they are ignored. More importantly, I hope you too will fall in love with this diamond in the rough!
Eat well. Be well. Cheers!
(Note about attached pic: I pulled this from the Internet. It is not my image. It depicts Flautas, Chile Rellenos, Enchiladas, and the Table Flag) read more