Worst communication, worst mortgage rate and worst mortgage broker.
The only reason I had to work with them is that they are the preferred lender of the builder- Taylor Morrison. As mentioned in other reviews, Ms. Cres is the one dropping the ball. The number are always wrong, the address, loan amount, rate, and etc which I asked more than 10 times during the whole process. The answer always is "We will change the number in the end" which never happened until the day before closing,
Luckily, I work with the sales closely throughout the whole transaction so the builder did not blame me of Pan American's fault.
Owning and buying the first new construction home is exciting but also tiring and overwhelming. Please stay away from this broker who did not provide sufficient guidance nor providing enough information throughout the process. I am the one spending hours every week and tried to understand the meaning of every terminology.
Did I mention that they have a horrible rate? It costs me almost 2 points to get the same rate as Wells Fargo on the same day.
In the beginning, Ms. Cres made me feel like I should appreciate her favor because it is so difficult to have my loan approved. The truth is, when I sent all my documents to Wells Fargo, they gave me the perfect rate without all the hustle. I even locked the rate with Wells Fargo. Sadly, I went to them to late and they told me I should go one week earlier for them to close me on time. Ms. Cres asked me to send her the loan estimate from Wells Fargo and started blaming me for getting a second opinion. It is truly unprofessional. She even told me that she knows where I live and told me to keep working with them. (It's a creepy joke to me.)
In the end of the day, with all my effort, I still close my house on-time. So I will give them two stars.
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