I used Top One Mortgage for my home loan in the Heights and i received incredible service from…read moreWinnie and Michelle. I once emailed a question on a friday night at 10 pm and got a phone call from Winnie a few minutes later with an answer. They are incredibly dedicated to their clients and are so reliable and on top of their game. I have referred them to many of my friends and clients - highly recommend!

I wanted to try a different mortgage company but this company ended up to the the worst mortgage…read morecompany. The lady who processed my refinances was not professional at all which caused me doing a lot of extra work. A lot of mistakes, and I have to cover their mistakes even after closing....No apologize for their mistake. Always right and confident. Please don't use this mortgage company.

I just closed with Mario today! This is the third home my family has bought using him as an agent…read more He has also sold two other homes for us. I know a lot of agents but i will never use anyone else because although anyone can find a home online, not every agent can help you negotiate like Mario can. His expertise is what makes the difference and why my family and I have always paid less than we expected. This latest home he took my wife and I to look at 25-30 homes and never rushed us. Very patient.

I had the pleasure of working with Mario as a Buyer's Agent. I was the listing agent on a recent…read moretransaction. He was very proactive in getting me all documentation throughout the transaction. Each time I called he was available and answered all my questions. Mario was very professional and I would highly recommend him as a Buyer's Agent for your next transaction.

Terrible experience. Loan officer disappeared after I locked my rate. Wouldn't return calls or…read moreemails. Last minute day of closing received my amount due for closing.

I worked with Mike Smalling. He was very helpful and responsive. I would definitely recommend First…read moreContinental Mortgage.

It's time to Capital-ize on this business being here…read more Having been here on several occasions, I'd say that it's one of the more reliable options in this building full of great little local businesses. Located on Westheimer, in a large round building that is visible for a mile in any direction or thereabouts, known as Westheimer Central Plaza. This is central to my thinking when it comes to writing reviews today. This is a beautiful building that is circular and very eye-catching and seems to stand alone in this part of Houston, and it's absolutely gorgeous. I'm proud of it being part of the Westchase skyline, and it offers amazing visuals, and hopefully nobody builds anything around it to mess it upm because it's a little bit of a barren stretch of Westheimer, and it punctuates the monotony with a very gorgeous building.

5 Stars! Capital concepts provided excellent service, answered all my questions and did everything…read morethey said they would in a very timely fashion! Can't say enough good things about Capital Concepts!

Rick is quick to respond, had excellent communication and was able to work with me to lock in a…read moreloan asap so I could my first house. Rick is a great resource you can trust

Very nice and easy going guy. He helped me got my first home. He takes his time to explain the loan…read moreprocess. Keep Up The Good Work!!!!

Its JAN 24 2026 - PHH Mortgage now changing names to ONIT.Y (the company is still the same - and…read morestill exist under a different name) is the WORSEEEEE! Mortgage lender, we have been filing paperwork for assistance several times now, due to zero communication on missing docs, their staff dont know what they are doing (poor training) its got ridiculous to the point my husband and i both got on call and spoke to different people (stating different info). The false monthly threats on possible foreclosure led us to rush and ask for assistance, we sat on the process for 7 months...we have contacted the "escalating cases dept". We are ready and have been ready to accept any adjustments they make and we are able to pay off an amount before foreclosure day - we fear this company will set us up to fail by not processing things on time. We have been on top of it and sending then whatever it is they have needed. We plan on selling our property if we can avoid foreclosure for the sole purpose of avoiding any business with this company. AS VETERANS WE DO NOT RECOMMEND THEM! THEY ALSO HAVE SEVERAL LAWSUITS FOR BEING SKETCH AND FALSELY SENDING FORECLOSURE LETTERS, They are not here to help, they set up to sell because theyll make quick money that way..... shame on VA HOME LOANS FOR SELLING TO THIS COMPANY. We will be writing to them regarding this company. Hopefully this will save more veteran lives and military families.

This is the worst mortgage company...charges you 7.50 to pay online...customer service is terrible…read more if you send a check in...they don't add it to your actual payment...just all principle. please go somewhere else.

As a first-time homebuyer, I had a lot of questions and uncertainty going into the process--but…read moreJeff made everything so much easier. He took the time to walk me through each step, explained everything clearly, and always made sure I felt informed and confident in my decisions. On top of that, he was able to get me a great rate! I truly felt like I was in good hands the entire time. I would absolutely recommend Jeff to anyone looking for a knowledgeable, patient, and trustworthy lender.

When purchasing a home, the prevailing advice is to go with a local lender for superior service…read more That's especially true in a crazy market, where, if you don't have a timely and competent loan officer, you might lose your dream home. Jeff is a dedicated, communicative, and straightforward guy. He's not hurting for business, but he'll do his best to earn yours.

Annette and Raven are terrible loan officers the entire company is a joke. They wait until the last…read moreminute to ask us for loads of paperworks - while we are working and busy.... causing us a lot of stress and strain. They are horrible at communication and documentation. They sent me a bunch of their other clients private information accidentally - I would be pissed if I were those people. That is legal documents being sent to the wrong people. Because of this my husband who is at the top of Alaska in the North Pole put his job in jeopardy to run paperwork to a small Cessna plane in the closest town "dead horse"- they said "oh just overnight it"- you CANNOT overnight AnYthing from where he is - my husband suffered panic attacks and physical illness from the distress they caused him while in Alaska at work. We let them know months in advance what our situation was and they heartlessly made zero effort to understand or care at all. They are heartless people. My children sobbed and cried having to be let down once again not being able to move into Our new home it broke my heart to break the news to them. We had the worse service of our lives and because of their incompetence our closing was delayed after waiting well over a month homeless with two kids and a cat - do not use this company even if there is a lender incentive - I am reporting them to the BBB. They are horrible at customer service and they are RUDE. They have no concern or care for their clients they only want to make their money and go. They are greedy and give horrible rates. Do not use them. These people are heartless people they do not care about their clients at all. They have caused us significant pain and suffering. They knew of our situation months ahead of time and dropped the ball big time and then blamed us, the clients - they're garbage. Use anyone else! They also overcharge for their services. They sell your loan to someone else immediately after you purchase the home.

0 stars. Check with the BBB before hand. Terrible business who prey on others. Very unethical. Only…read morein to screw you over. 800 credit score can't even get a 3% loan when market was at 2.75%

When I shopped for mortgage loans for the first time, I didn't know where to begin. So, naturally,…read moreI asked my friends, family, and searched the internet for referrals. Through this search, my friends and family recommended: BBVA, Wells Fargo, Chase, and Zeus Mortgage. I stumbled upon Mortgages Direct via BBB's A+ Rating. I called each one of these companies for quotes and information on mortgages and a lot of them were really good at providing good service with good quotes, but there was one person who just took service, product pricing, and professionalism to a level higher than the others. That person was Brian Crawford. Brian works very hard for you because he wants to earn your business. He goes FAR beyond any other business to make sure you are satisfied. He's been a man of his word and really follows through on what he says. He will also take the time to educate you on all the ins-n-outs of the loan so that you understand every thing that is being charged to you, etc. He answers his calls and returns them promptly if he doesn't get it the first time. He's really what you expect out of a mortgage lender, but MORE! I definitely would use Brian Crawford and Mortgages Direct again because of the exemplary service provided and the very competitive pricing on the loans. My only fear is that reviews like this one will drive more business to him and I won't be able to get a hold of him when I want to refinance or something in the future... But, he's one of those good guys that I'll vouch for and really deserve the business for all the good work he does. Please consider Brian and Mortgages Direct the next time you refinance or do a loan, he's really, really good!

My review is for Brian Crawford. He has been trying to help me with my mortgage for the past month…read more He has been extremely helpful. He went out of his way to make sure everything was all taken care of. He gave me lots of useful tips and suggestions. He treated me like his top priority every step of the way. Unfortunately, due to unrelated issues I put my search on hold. However, I will be contacting him again when I am ready to move forward. If you need a mortgage broker, you have found the best. I feel very lucky to have come across his Yelp reviews.