Nicholas Cullen handled our account. He is knowledgeable, communicates well, is professional, etc…read more I am very happy with Rocket and Nicholas Cullen, and recommend them highly!

My mortgage was transferred to Rocket. What a joke! Nothing was supposed to change, and it didn't…read morethe first month, but now my payment is higher AND nobody bothered to contact me to let me know. Communications were false or non-existent, website is confusing to navigate. Do NOT recommend, if you have a choice. And to anyone from the company reading this, you will be receiving a detailed letter, copied to my attorney.

Gracias a Dios y al profesionalismo de Carlos y Terra Ferna Mortgage, ¡nuestro sueño de tener casa…read morehoy es una realidad! Estamos felices y agradecidos por todo su apoyo y excelente servicio.

The owner of this company is extremely unprofessional, and does not communicate well. He would not…read morerespond to calls, emails, or any communication. He is extremely dishonest. Let me elaborate. We were selling our house, and our buyers were using this company as their lender. After allowing them an extension, they requested another extension with the owner of the company (Carlos) sending us a letter apologizing for the delay, and assuring us the deal would close. Shame on us for allowing them to extend the contract a total of three times, only to find out from Jeanette (your loan officer) that your company was having issues closing the loan. The pictures show the proof that you are looking for. You were very dishonest, and would not respond. I can attach the email showing the letter you sent us to confirm the loan would close, which never happened, if you would like.

WOW! Truly an amazing group of people. Blown away by their attention to detail and how quickly they…read moregot me in and out. Telling all my friends and family about them.

Good Christian business. It has been a real pleasure working…read morewith someone that truly cares about your success. Jeff S. and Jeff W. have been very helpful in ensuring we had the cash flow to continue to push forward in the time of economic down turn. Adrienne and Karen are always there to assist and remind me of what is needed.. I would highly recommend them for any of your cash - flow, factoring needs.

Lucy, Ann, and Hanh made my refinance experience seamless. Ann checked in regularly with me until…read morethe interest rate dropped within my targeted range. Loan Factory also has automated notifications that conveniently emailed/texted me daily interest rates. Once I reached my ideal interest rate, Lucy helped me with the refinance process. She was very professional and responsive. I highly recommend Loan Factory for great rates and personable customer service. Lucy patiently explained all the different fees to me and worked with my requirements. My impression of Loan Factory is that their employees go above and beyond as they helped me find the best rate possible.

This is literally the only manufacturing place in the whole area. In other words, it's the Lone…read moreFactory. Get it. Located in Vietnamesetown is this loan shop which is pretty helpful especially in times when people are not having a lot of money. It's west of Belt 8 and Chinatown, in the Alief district. The problem with lonas though is then you have to pay it back and the rates aren't always great. Still it's a little local business and some people will definitely be glad it's here.

I've had the privilege of working with Jeff many times over the years, and he has consistently been…read morean incredible resource and advocate for both me and my clients. His knowledge, guidance, and genuine care for the people he serves truly set him apart. Beyond being an exceptional lender, he is a great leader in our industry who leads with integrity and professionalism. I'm grateful for our relationship over the years and would highly recommend him to anyone looking for a lender they can truly trust.

Don't got here, they are scam. They went ahead to run my credit after I had cancelled request to…read moreproceed with them, instead of apologizing the student Dennis Ouellette hung up the phone on me.

I've used Jen and her team to buy a house more than once. She is dedicated to what I need each time…read moreand helps me get the best loan for my needs, which after watching her YouTube videos, I realize takes not only knowing what's available but to also know all the pieces that going into choosing the right loan. She asks questions I hadn't thought about that would affect my payment and overall cost. And the rest of her team is amazing. Any time I had a question, I got an answer either immediately or by the next day. Their experience is so helpful. They had papers ready to close my loan early if we wanted. They were on top of everything! I trust Jen and her team.

Jenny is an incompetent lender. Her sole focus and priority is gathering content for her YT videos,…read morewhich nobody watches. We had two meetings scheduled with her. She was late to both, without apology. Everytime we reached out, she pawned us off on her brother, Kenny. Her name is on the marquee, but you will never hear from her, even though she is profiting off the commissions and exorbitant fees. Nothing about the experience was pleasant. They missed the original closing date and were flippant about it. Take your business to a lender that will appreciate it. This place doesn't.

My wife and I went into the branch on South Loop, Conroe in order to set up 2 accounts. One is for…read moreour Trust and the other is for the LLC which is owned by the trust. Everything is structured properly, we had a law firm do so and it cost us a few thousand to do so. We came in respectfully and offered them all of the required documents such as the Articles Of Organization, Operating Agreement, EIN, Trust Documentation, our Texas drivers licenses and even brought our passports. They were all too busy warning us about the Patriot Act not to violate it as if we were a pair of criminals about to commit fraud as they might have been suspecting. They were so myopic in understanding Texas residency Laws, how a Trust and how an LLC is structured that the frustrated manager left the office and left us with the flustered but very polite representative. After a nice little chit chat with the representative while we waited and waited for the manager to call whatever she needed to call, we were denied the accounts. They never even put it in writing as to why they were denying us an account. The manager was unprofessional and downright rude! Absolute waste of time and we left insulted only to be further insulted a few minutes later by phone for us to remove our LLC from our Trust and then return to open an account with them? i wouldn't open a bank account for our children's lemon aid stand with them! Absolutely ridiculous! Learn the damned Laws Of Texas!!!!

If you have a DBA account with preferred Bank and a debit card, BEWARE! Our debit card was…read morecompromised and used simultaneously in London, California and Houston. They didn't catch it, we didn't see it until a month later when we got our statement. We are out 3500.00 and the Bank says since we have a business account, they are not liable and can't do anything about it We have been loyal customers of theirs for 11 years!!!! They offered to "investigate" the fraud for 25.00 per incident which will cost 800.00 more, with no guarantee we will recover any of the stolen money. Thanks Preferred Bank. We cold lose our house because of this. Preferred Bank is not a good bank , in my opinion.