Panaderia Sevilla has incredible desserts -- there is no doubt about that, and I won't construe some negative review about the quality of the pastries and cakes they serve, but this last order I placed with them will be the second time they've let me down tremendously.
I placed an order for a large pastel de mil ojas on November 8th to be ready on November 30th at 12pm. I was assured the cake would be ready by then, so I paid in full in advance of pickup (which was $175). The morning of November 30th, I called to confirm the cake would be ready at 12pm to which the cashier or whoever informed me that there was no order on record for a large pastel de mil ojas. I was told they would make the cake then and there, but I had a feeling the quality would be bad.
At 12pm, I arrived at sevilla to find the cake had been designed nothing like I had requested and that the frosting was already melting (because the puff pastry wasn't allowed to cool long enough). I texted the person I had been in contact with because the cake was inedible -- the bottom layer was practically raw and very doughy and wouldn't cut. The cake looked as though it had been slammed on top. And to add insult to injury, my mother-in-law's name was spelled wrong.
I have always loved Sevilla, but this was the second time in a year that they forgot to place my order, and so, I got a half-assed last minute, terrible quality cake for a whopping $175.
Sevilla has since ghosted me, refusing to respond to my texts or calls to get some kind of refund (if not all). My advice to the owners and managers is to establish some kind of organization because surely, the quality is likely to continue to decline. read more