I received the worst color job I have ever gotten this past weekend at Pamper Me Salon, and I have been getting highlights for over 12 years. A boxed drug store dye job would have been better than this salon . My hair is a dark natural blonde with subtle highlights. I told my stylist is wanted a root touch up using the descriptive words "subtle" and "natural" several times when telling her what I wanted. She proceeded to put bleach in my hair, and leave it for 2 1/2 hours. I asked her several times "Are you sure it isn't getting too blonde?", and her response was "well, bleach is very unpredictable". By the time she finished putting in my foils, the first section she started was so over processed and had already been in my hair over 2 1/2 hours!!! She had to take the back section of foils out while the front continues to process. I cold tell she was nervous because she kept second guessing herself out loud saying "I think it is pretty light..." When I got a chance to see it, I almost cried! My hair was beyond platinum... It was as white as paper! She stripped ALL the color from my hair. At that point she went to get help. She and another employee went into a back room (where I could hear them) saying my hair was very blonde and needed a toner, so they brought me swatches of hair color to pick from. She put the toner in, but my hair was too far gone, The color is still horrible, light, artificial, and uneven. My hair is so dry and brittle that I cannot risk another color process at this point to fix it back to its original status. And the worst part... They never apologized, acknowledged that they messed up, AND they charged me full price. After all was said and done, my cut, color, and failed color correction took over 4 hours and I still left unhappy. NEVER get your hair colored here. EVER! read more