I was at your store a few minutes ago in Eagle River Alaska and had the most unpleasant experience with one of your employees. I believe employees name is Alex and they work in the photo department, have a longish dirty blonde or brown hair, Slightly built and appeared to be in the photo section. The young man at the cash register and I both saw a gentleman working out with toilet paper.
And then asked the man at the cash register the store had toilet paper and he interned asked the employee in the blue smock. That person automatically said no, the store did not have toilet paper which point I stated we just saw someone walk out with toilet paper the person in the blue smock then took on this defined attitude and just looked at the young man the cash register is if he had done something wrong and then the person in the blue smock turned to me and actually said" I didn't see anyone with toilet paper"! I persisted and repeated that both the cashier and I had seen a man with toilet paper walking out of the store as had my spouse.
This Alex person then repeated in an even more defiant tone I did not see anyone with toilet paper at which point I said I know but we both did at which point Alex repeated I'd be happy to show you where the toilet paper would normally be and then again repeated that they had not seen a man with toilet paper at which point I stated I understand but the cashier and I as well as my spouse did.
I got the name of the person that fits the description above and was initially behind the photo counter when I was there at about 6:20 PM today Saturday, March 21;
By calling the store in describing him. A man answered the phone and told me the name of the person at the photo counter in the blue smog was Alex.
I want to make it clear that I am well aware that there is a shortage of paper products and I do not hold the store play more easy as that is simply the new circumstances we need to except but what I do have a problem with is this person who had not been a party to observe in the man working out with toilet paper actually looking directly as a customer and trying to negate the fact three of us have actually seen them out of the toilet paper by stating that they had not seen that. What I got from that was that Alex probably knew that the person leaving, perhaps an employee, had toilet paper but was not going to admit it and rudely tried to negate the fact that three of us had seen it.The decent thing to do customer service wise was to state " I'm not sure what to tell you but we do not have any toilet paper now, I'm sorry"
I thought Alex was condescending, defiant, rude and devoid of customer service and you should never tolerate an employee like that. I kept my cool is I always seek to remain a civil person but Alex's behavior was unwarranted. read more