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I had a terribly poor experience multiple times with Target customer service. Although I have ordered from Target for over a year, my account no longer will allow me to add most items to the basked. My neighbor gave me her list of groceries that were delivered from target last week, and I tried unsuccessfully to put those into my own online cart. The customer service rep insists that groceries can't be shipped here, even though many other people in this town are able to get groceries dry groceries shipped directly to them from Target. The agent then "highly suggested" that I go pick up the items from the Target store. The nearest Target store is 500 miles away.
The agent, Rica, shows almost complete indifference, does not have a good grasp of the English language, and never does clearly seem to understand that I only want to be able to buy the exact same items that are shipped to others in this community.
I had this same problem approximately a year ago, and they were able to fix it quickly. Despite having spent thousands of dollars online at Target in the past two years, I seem to have run up against a brick wall.
Rica: Hi! My name is Rica. How can I help you today?
Me: I'm unable to get groceries shipped to my address, although I have been able to do so multiple times for over a year, and a friend who lives two doors away and orders the same items is able to get items shipped to her.
Rica: Good day Kristi. Thank you for bringing this to our attention. Rest assured, I will do my best to help you.
Rica: Before we proceed, can you help me with your order number along with your email address for authentication purposes, please?
Me: I don't have an order number, I cannot get that far in the process, I go into the cart and everything in the cart says I have to change the shipping options
Me: email is **************************
Me: 1**************
Rica: Great! Thank you for the information. I already checked the items on your cart. The reason you have problems to shipped on your address, because as it states on the error message "One or more items aren't available using the selected store or delivery method. Update the delivery method to check other stores or delivery options." The items are not available for shipping. Only order pickup is the shipping method for this item. I checked the items one by one, and it's stating on the description that we can ship it. It looks like there is an error or site problem issues so that we're not seeing that we can't ship the items.
Rica: But there's a two items that we can ship to you. There are "StarKist Chicken Creations Chicken Salad Pouch - 2.6oz" and "Farberware Reliance 11" Square Aluminum Nonstick Griddle Black".
Me: I want all the items. My neighbor put the exact same items in her cart, chose the same store, and all of the items show up as being able to be shipped.
Me: This has to be an error related to my account.
Rica: I understand. But as I checked the items, it is a system issue. I tried to add the item on some dummy Target account, and I have the same thing happened. To be honest, we don't have the ability to change the shipping method to be "Shipping", since the shipping method is not available. Please understand
Rica: What I could highly suggest that you can pick the other shipping method like the order pickup.
Me: I live 500 miles away from the nearest Target.
Me: I am in the Alaskan Bush. You are telling me that Target recognizes that there is an error that allows some people to get items shipped to them, but people who live across the street aren't able to get those same items, and that Target has no interest in fixing this issue?
Rica: I see. Now I know what's the problem on this issue. As what you've said, you're on Alaska. Just to inform you, based on our policy we have a restriction about shipping the items on your place. And Groceries are include for the exception to be shipped on Alaska.
Rica: That's why there is a two remaining items that can be shipped because the item is not part of grocery.
Me: Again, my neighbors who also live in Alaska - who live within two-hundred feet of me, are able to get groceries shipped to them from Target. Every single item I put in my basket was shipped to my neighbor last week. I used her grocery list to make mine. Can i make that any clearer to you?
Rica: I understand. But please understand as well that there are some items are restricted to be shipped like groceries.
At this point I gave up. Fred Meyer also does Bush orders, they will be getting my business from her on out. read more