This is going to sound crazy because I work hard to do the best I can in the wood floor trade and my livelihood is in providing the best for my customers. This is a very unfortunate review.
Palo Duro,frankly, caries some of the best milled wood flooring products available in our region, however, I absolutely refuse to support them based on one thing, poor customer treatment.
In every case where I asked questions, inquired about product, on the phone or in person I have been treated like a disease!
One of the most terrible customer care experiences I've ever had, and I've been a wood flooring mechanic (journeyman) in 5 states and 3 time zones.
Muscanell, Aacer, WD, are all terrific mills I am fond of using and I would love to be able to put these milled products in my clients' homes, but I simply can not tolerate the arrogant treatment whenever I've done business here.
I admit that I would rather work even harder making less quality milled products from thier competitor turn out great for my customers than buy better product from such a terrible company to work with. Such a shame and disappointment....and I am not the only one who feels this way. read more