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    Palmvid

    4.3 (4 reviews)
    Open 7:00 am - 6:00 pm

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    Services - Palmvid

    Security monitoring services

    Security system installation

    Security system repair

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    9 years ago

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    7 years ago

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    10 years ago

    Vic Sauget, did resend me the missing camera, although I paid for the shipping, received, everything is working.

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    7 years ago

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    ADT Security Services

    ADT Security Services

    (28 reviews)

    Old tech, bad service, and terrible interface. These are the pillars of ADT. Seriously, stay…read moreaway. Go buy some cameras that link up with your phone and you are already a better security specialist than ADT. They are the mall cops of home security,

    Go with somebody else. SERIOUSLY! Like, a fake security camera would do more for you at this…read morepoint... You'll probably spend HOURS on the phone, on hold as they bounce you from one department to the next because nobody is capable of handling finishing your install, that the technicians cannot do, because the customer service reps on your hour/two-hour long phone call didn't set up the account properly... It's now been 8 days and they still haven't finished it and are still talking about charging me more money for labor/parts for things I already own and are already installed (2 years ago) but they have to replace, because someone else at ADT screwed up... So ADT messes up and the customer has to pay. In the meantime, they refuse to active the service because they aren't done installing everything, so the house sits un-monitored.... Trying to talk to customer service and after 5 hours, 11 minutes being bounced around between departments. Ask for a supervisor to help: disconnected. Start over from the very begining every single time. Transferred again, no help, transferred back, hold for another hour, etc etc etc 100% incompetent. Their hold system: "We care about your time" That's a flat our lie. They care about stealing your money and providing you ZERO service.

    Vivint

    Vivint

    (52 reviews)

    A nonprofit I work with uses Vivint. We've had very mixed experiences, making it difficult to know…read morehow to rate Vivint. The person who installed our system was great. He was friendly and thorough. My only concern is that he told us we would need two panels for a building of our size and another agent who came to our business said this was not necessary and that it was costing us extra money. I don't know who is correct and am willing to assume it is two different professional opinions about what is best. I really liked both gentlemen who came to assist us, though. The person who installed told me that I could contact him directly if there were issues. Over the first week, a camera started to droop. I contacted him and he came the same day to fix this. I was impressed. My biggest concern is equipment. In the first five months of service, we had to replace three pieces of equipment that were not working. It took over 3-hours of our time to resolve these issues. Customer service is very mixed, but it is concerning that we had to contact them about problems 3 times (two of these were for the equipment that needed to be replaced mentioned above). This does not strike me as the most reliable equipment. One the first issues, I repeatedly have customer service tell me that what was happening was not possible. Two different individuals completely dismissed my concern. Finally, a third representative listened and resolved the issue. The second experience with customer service was much more positive. It was using the chat service and we quickly resolved the issue, even though it required replacing a piece of equipment. The third time we contacted customer service it was mixed again. I began with the chat feature. I had to repeat myself. The person told me that we did not have two panels as I was looking at the two panels. I ended the chat and called customer support. The first person I spoke with was friendly and recognized the issue was out of his level of experience, so he transferred me to someone else. This is great professionalism. We all have our limitations. He recognized it and did the appropriate thing. The third person, too, was wonderful in working through the issue, which resulted in determining two pieces of equipment needed to be replaced. My only concern was that this is right before the holidays and they are not able to get the equipment replaced before the holidays, which is a time we were very concerned about having it working properly, especially as we have had some suspicious behavior around our building. When I voiced concern about this, he initially used the line, "we are not able to." I clarified this with him, and he then acknowledged the that it is possible, but Vivint's policies preclude him being able to resolve the issue before the holidays. He transferred me to billing about getting a credit since we are not able to use the equipment for two weeks during a critical time. At first, the discount they offered was pretty much insulting. I voiced my concern and she was able to get me a better discount, but honestly still not what I feel we deserve given that 1) we have had to replace 3 pieces of equipment due to equipment failure in 5 months, 2) we have spent over 3-hours of our time resolving equipment failures, and 3) we are not able to use the system during a higher risk time for break-ins. I accepted the second offer but am still not impressed with their solution or credit. Overall, the technicians the come to the building I would give a five stars, despite their different opinions about what is best for us. The chat customer service I would give a 2 stars. We've had mixed experience. However, given that twice people completed discounted my experience causes me to give a 2 stars instead of 3. The phone support I would give 3 stars. Again, it was very mixed. The first time two phone support agents denied what was occurring was possible. The third person listened and resolved the issue. The second time, both support agents were very good. Billing I would give a 2 stars. I do not think the reimbursement we received was fair given the amount of time we spent resolving the issue and not being able to resolve the issue in a timely manner.

    Salespeople lie when told to not come back they refuse stop by harass people as I told him do not…read morebug my son but he stopped by lied used info I said to try to get my son to get services

    Palmvid - securitysystems - Updated May 2026

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