The Sharwarma platter we were given were all the dry, burnt pieces of meat. It was inedible. The rice, salad, pita were ok. read more

Palms Shawarma and Mediterranean Cafe - Shawarma Platter - Mediterranean Near Me - Niagara Falls, Ontario

Absolutely terrible experience - never going back. I visited Palmsview Shawarma for the first time, and it was easily one of the worst food experiences I've ever had. This happened today. I ordered a chicken shawarma wrap, and from the first bite, it was obvious the whole thing was a disaster. The bread was dry and stiff, the wrap itself was flavorless, and the chicken tasted undercooked. It genuinely felt like I was swallowing rocks - completely unappetizing and hard to eat. I politely asked the staff for more sauce, since the wrap was bone-dry, and was told it would be an extra charge--even though I could barely taste or see any sauce at all. When I pointed this out, the man (about 6ft tall) behind the counter became defensive and borderline aggressive, saying, "I'm not going to argue with you," even though I was calm and just trying to get what I paid for. What happened next was shocking. In front of other customers, he angrily grabbed the wrap from my hands and aggressively drenched it in sauce before tossing it back to me. It was clear he was trying to save face because people were watching & at risk losing his customers in line, but his behavior was completely unprofessional and intimidating. The decor might look nice, but the customer service and food quality were absolutely horrible. I left feeling sick and deeply uncomfortable. I wouldn't recommend this place to anyone. Spend your money somewhere that actually values its customers and serves edible food. read more

Palms Shawarma and Mediterranean Cafe - Mediterranean Near Me - Niagara Falls, Ontario

Such yummy takeout. We ordered chicken schwarma and mixed plates and arayes. Very good. The meat was cut very small and had a light crunch to it. My kids loved it. My daughter was eating off my plate. If we ever come back to town, this will be on the list. read more

This has to be a hidden gem restaurant. Service is so sweet, and the owners even let us we are some cute hats to take pictures when they saw us taking pictures of the food. I think there's plenty of space, and the ambience is very nice, with gentle music playing. Every single piece of food we ate we loved, and we will definitely be going back if we had more time in Canada. It was our first time, trying, Syrian food, and we were definitely impressed! Everything was obviously homemade with a lot of love. read more

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Pros: Muthawama, Mixed grill, and Tabouleh are all tasty. Cons: Mixed shawarma plate was mostly chicken and had very little flavor. Portion sizes were small. Rice is short-grain. Value for $. read more

Lovely owners, really personable and kind! The food was fantastic. Highly recommend if you are looking for Mediterranean!

Excellent schwarma platters and great service at a very reasonable price. However the map showing this place's location is wrong - it's actually about 150 meters east of Doermond and Ferry; located on south side of Ferry St in a strip mall. read more

We were struggling to decide on a restaurant and honestly just stumbled upon this place and the owner was so friendly. He said it's a family owned restaurant. It wasn't very crowded and the google reviews didn't do it much justice. We are big time foodies and everything was fresh and flavorful. The food was perfect! Cooked to perfection. The chicken and beef shawarma were so good. The falafel was made fresh and wasn't dry (which we sometimes find with falafels). It's right next door to a really cool Indian grocery store as well! So glad we found this spot! It seems like a hidden gem. read more

Palms Shawarma and Mediterranean Cafe - Mediterranean Near Me - Niagara Falls, Ontario

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Super delicious food. I would say, if u r looking for good quality Mediterranean food ...this is THE place. Give it a try read more

Palms Shawarma and Mediterranean Cafe - Chicken Shawarma and Beef/Lamb Shawarma - Mediterranean Near Me - Niagara Falls, Ontario

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Mixed Shawarma was absolutely delicious! Food was nice and hot, made with love. I do think the portion was great and I especially loved the humus. read more

Amazing! Great spot for clean, fresh food. I've come about 3 times now, and every time never disappoints! We get the chicken & beef shawarma platter with garlic, and hot sauce snuggling the bed of soft rice and layered protein, with tahini over the hummus. It comes with pita and boy is it ever deeelish! Highly recommend to try this gem out! Front staff are super friendly, and so sweet! Got an added treat to my order which was such a nice surprise Thank you Josephine & chef for another delicious meal read more

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Was searching restaurant options on Yelp and came across Palms. The reviews seemed solid and photos taken from other customers made my mouth water. Ordered the mixed Shawarma platter, lamb kabob and chicken cube platter... And all 3 dishes were cooked absolutely perfectly. I needed had shawarma so tender in my life filled with so much flavour. Each meal came with hummus, salad, rice and one dish came with Baba gounush and some pita bread. Portions are generous and delicious. I recommended if you are in the area, make sure to give this restaurant a try... You won't be disappointed. Great food and great service! read more

Palms Shawarma and Mediterranean Cafe - Mixed Shawarma (back) and lamb meat kabobs - Mediterranean Near Me - Niagara Falls, Ontario

J'ai manger avec ma famille mes enfants sont tomber fini plus jamais je mangerai chez eux

I'd I could give them zero or negative 10 I would. an absolute disgusting experience. my husband bought a shawarma from them paying with his debit card. the bill was for $11.26. his debit card showed the transaction went through and money was deducted. the owner argued it wasn't accepted on his end even though my husband showed his the transaction gone through on his debit acct. my husband then left his phone # advising the owner if the payment was indeed not received he would come and pay it. the owner called my husband a couple of times and the call was missed 3x where the owner left my husband harassing messages calling us eating "haram" because we were freeloaders and whatnot. the owner has absolutely zero customer service skills let alone any human decency possible. this man left my husband abusive voicmails for a mere $11.26. if we didn't want to pay and wanted a "haraam" meal my husband wouldn't have left you his number. when my husband called this guy back he again unprofessionally lashed out at him on the phone with verbal abuse. buddy we will pay your $11.26 and that will be the last of our business to you and many others who I will make sure to never recommend to such a pathetic business!!!! Please save your hard earned money and go elsewhere, this owner doesn't deserve a single penny of your business. Disrespectful and that to in the month of Ramadan calling people eating haram and what not, unbelievably shameless man!! read more

My husband and I drove from Crystsl beach for dinner the restaurant is very clean the owner and his wife are very polite and took the time to explain their menu and what was in the dishes the food was terrific! Will go back again! read more

This has to be my favorite place to get a shawarma! They are just incredible. The food is so unique and the portions are really large. I enjoy the food every time I go in and it is the best place in the falls for shawarma! read more

food was good, service was unwelcoming. the interior of the restaurant was nice, however the owner was extremely rude and inconsiderate of our little daughter who's a picky eater. They do not allow outside food, however we only had gotten chicken tenders and a drink for our daughter and all of us were going to order from the restaurant. He told us she couldn't eat there if she had her own food. My daughter and I took our food to go and ate next door, while my family stayed in the restaurant. He moved them to a new table despite already been sitting down. Horrible service for average food. read more

This place was fantastic. Great food, plenty of options, good atmosphere and excellent service. If you are looking for Mediterranean/middle eastern food this is where you want to be. Bummed that I'm only visiting and want be able to become a regular. read more

Delicious platters! With very reasonable pricing for the quality you get. Please bring CAD cash for tip because there's not an option for tip when paying with a card that was a my bad.. & they totally deserve tip!! The big boss(?) even came out to hand us our meal personally and checked up on us later on to see how we were Come check them out if you're in the area, you won't regret. P.s. we got the mixed platters to get a bit of taste of everything read more

Visited Palms on one of the coldest days in Niagara. Lovely interior with a Turkish touch. Looks like a family run business. Service and courteousness were impeccable. I bought a falafel ($8+) sandwich for takeout. The sandwich was excellent. One big area for improvement is the speed. It took nearly 40 mins to make a falafel sandwich. There were three other customers at the time and there were three staff in the kitchen and two at the cash. I saw one customer finishing his fries that came before his shawarma. If the restaurant figures out how to serve excellent food, it will survive in this highly competitive town. read more

Friendly gentlemen took my order and helped me customize my shawarma. Another gentleman prepared it with care. The sandwich was out of this world delicious! When I pass through Niagara Falls next time, I will be sure to stop by and order again. read more

Fanstastic food, try the beef or chicken shawarma. The bird's nest dessert is also a must. The staff are extremely courteous and friendly. A welcoming place to stop if you're near the falls. Easy parking too. read more

Palms is the new shawarma joint in Niagara. Despite being in a strip mall, the decor is surprisingly nice and authentic and the location is central and easily accessible. I've been here 3 times now and each time the food has been absolutely impeccable. The meats are well seasoned, delicious and served with a good presentation. Portions are large, and the price is very decent. It's slightly more expensive than similar shawarma joints (about $2 more for a platter) but the quality is significantly better. Service is excellent, and the in house made cheesecake and specialty coffees are not to be missed. I strongly recommend Palms. read more

Excellent service and excellent food! Stopped by on a trip to Niagara Falls. Will definitely return!

A great place for a filling meal! The wait is justified for the flavourful and fresh food that they serve. The workers are also very pleasant :) The décor and seating makes it a nice place to sit down and eat. read more

Palms Shawarma and Mediterranean Cafe - Mediterranean Near Me - Niagara Falls, Ontario

Medium sized restaurant/cafe on Lundys Lane. Perfect for a family lunch/dinner or an outing with friends. Very clean as well. Went in for lunch today with my husband. We were greeted right away by a friendly young man at the counter. He explained the menu to us as this was our first time visiting. We ordered the Shish Tawook Platter (chicken breast cubes) and Mixed Shawarma Platter. Platters come with rice, hummus and fattoush, but you can replace either of those with tabbouli or baba ghanoush. We waited about 15 mins for our food, but we could see that it was being freshly made on the grill in their open kitchen. When the food came I was a little worried the Shish Tawook would be dry because it looked overdone, but I was so wrong. The chicken was soft, juicy and succulent and full of flavor. I usually don't like par boiled rice, but they were able to infuse some subtle flavor into it that made it really tasty. The hummus was smooth and creamy but a little heavy handed on the tahini. The fattoush was a little under dressed but otherwise it was good. The beef shawarma on the mixed platter was a little dry but still had good flavor. The chicken was spot on. They also serve a variety of specialty coffees and desserts. We ordered 2 slices of cheesecake; coffee caramel and mixed berry. Oh man...if you like coffee and you like cheesecake, definitely get the coffee cheesecake! The cake a little dense, but the flavors are so good! The chef, the young man at the counter and the owners wife all checked on us often and made sure we had everything we needed. Service was great! Only had 2 small issues: 1) the restaurant was cold. But that could have been because they have an open kitchen (so keep the heat low) and don't want the restaurant to get too hot cause of the heat from the grill 2) I thought there was a little too much oil on top of my hummus But honestly, even with these issues, it's just me being picky. We will definitely be eating here often and probably catering for parties as well. read more

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Yes, yes, yes. A 100x yes. A friend and I stopped in on a recent trip to Niagara Falls and came a way with a new appreciation for Mediterranean cuisine. At the recommendation of the owner, we ordered the grilled holloumi, falafel, chicken shawarma wrap and some baklava for dessert. Everything was delicious. EVERYTHING. My only regret is that I live on the other side of the country so please go to Palms and eat for me. You will not be disappointed. A true gem. read more

The ambiance is very nice for a quick meal. First time here, and disappointed with the food- had the chicken shawarma- it was greasy and the wrap was soggy from all the grease. The grilled Halloumi cheese was decent. The Muhammra was mediocre. I really wanted to like this place from the first impression but not a happy customer. Also, the tea was extremely lite almost taste like straight water. I wouldn't recommend to authentic Lebanese/Syrian diners. read more

The owner was incredibly nice and patient. He took the time to walk us through the menu, offer suggestions, and engage us in conversation. The food was fresh and flavorful. I would highly recommend! read more

1. The place is cozy, typical of the Syria region, attended by its owner an extremely helpful, friendly person. 2. The presentation of the food is excellent, the taste is delicious I ordered a shawarma da such in combo and it was a good option my husband ordered a chicken shawarma plate and everything was delicious from the salad to the hummus I recommend it 100% read more

Oh boy!!! This place rocks! Authentic middle Eastern cuisine. I had baklava and a chicken shawarma. The shawarma must have been the best I have ever had.....and this comes from someone who's hand plenty of shawarma before. The baklava was out the world! Not too sweet,just as it should be,with a crisp filo pastry and crunchy pistachios layered in between the pastry. Omar,the attendant,was kind and polite and took me through each dish. They've got baba ghanoush, falafel,tabouleh,fattoush,muhhamara,hummus and KANAFE!!!! GONNA GO BACK FOR SOME KANAFE NEXT TIME! THANK YOU! read more

Excellent authentic shawarma! The garlic sauce was on point. The char on the chicken was perfect without drying out the meat. Pickles to finish it off. Amazing. Get a side of mixed cocktail to wash it down. read more

I only wish I could've tried everything on the menu. This place has very fresh and tasty food. The grape leaves, hummus and fried kibi were some of the best we've ever tried. The meat and chicken shawarma was lean and perfectly spiced and complemented with savory tzatziki. Fun lights and warm colors add to the charm. An absolute must if you love Middle Eastern cuisine. read more

Wouldn't come here again because the meat is not good, shawarma isn't fully stuffed and the shawarma is just to small not worth the price, added hot sauce and it wasn't even spicy. read more

It was the worst the owner was the rudest person I've seen by far I waited around for about 40 minutes and the food was not even good the crépes were so disgusting and it was all expensive read more

This place is AMAZING!!! By far the best Shawarma in Niagara Falls. It is also easily the cleanest Mediterranean restaurant I have ever been in. Service is excellent and friendly. Atmosphere is very casual. The platters are very filling and are beautiful presented. read more

I ordered takeout from this restaurant. I ordered the Chicken Shawarma as well as the mixed Chicken and Beef Shawarma, which came with Hummus and rice as well as pita bread. A nice gesture that I appreciated is they ask you if you want garlic sauce or hot sauce. I was a bit disappointed that they only have two types of salad (Tabouleh or Fattouche). They are not very flexible in making adjustments to the dish, as I asked one dish to be without hummus and rice. Service was good, and the order was ready in a few minutes. The mixed Chicken and Beef Shawarma was really good, although a bit on the oily side. Garlic sauce was really good. read more

Very nice employees who made sure we understood the menu. Food tasted very delicious and for the price the quantity was very good. Also, the restaraunt is clean and decorated very well. Overall, I recommend Palma Shawarma for its delicious and plentiful food and courteous employees. read more

We had shwarma wraps and garlic potatoes. Both were excellent. High quality beef prepared with tasty spices. I didn't know if I'd like the potatoes - I usually prefer something on the crispier side. But the flavor was outstanding, instantly won me over. We always bring water in reusable bottles to restaurants in the never ending battle to fight single use plastic. It was disappointing we weren't allowed to drink it per sign on the door about no outside food or drink. read more

Very good healthy food. Kind staff which means a lot to me as a traveler. Will come back when I visit the falls next!